1. An Analysis on the Characteristic
of Thai's Behaviors and
InterContinental Hua Hin Resort
& Spa Policy toward Thai
Employees
Hotel and Accommodation
Management Seminar (1010432)
Presented by
Satawat Suwannatrai

2. - Thai’s
Behaviors
- Winning
Ways
- The Foreign Employer's
Perspective
toward Thai Employees

3. Hotel
All properties are established
with the purpose to business for
provide temporary
accommodation for people
travelling or any other person are
looking for an address or
property, known as “guest”, with

4. Winning
Ways
InterContinental Hotels Group PLC
informally InterContinental Hotels or
IHG

5. Thai people
behaviors
Characteristi
cs
Beliefs are important to maintain life and is
required for the expression of the behavior
of people in Thailand since past.
Thai people have some characteristics
variants. The different characteristics
indicate the identity of the individual.

6. A hotel is an establishment that
offers short-term lodging for travelers. A
hotel room usually consists of a bed, a
bathroom, and air conditioning.

7. Classification of
Hotels
1.
Location- Downtown hotel or City
centre hotels
- Motels or Motor hotels
- Airport hotels
- Floating hotels

8. Downtown hotel or City centre
hotels

9. Motels or Motor
hotels

10. Airport
hotels

11. Floating
hotels

12. 2. Level of
Services
- Economy Hotels
- Mid-market hotels
- Luxury hotels

13. Length of
Stay
- Transient Hotel
- Residential hotels
- Semi residential hotels

14. Type of clienteles
- Group hotels
- Commercial
hotels
- Family hotels

15. Target
Market
- Commercial
hotel
- Convention
hotels
- Suite hotels
- Casino hotels

16. Location of the resort has a long history
dating back to the story. Hua Hin is a
seaside town that is a favorite of the royal
family and the citizens of Thailand.
Profile of InterContinental Hua Hin
Resort & Spa

17. Room
119 Room in 6 buildings. 3 Villas and 1 La
Residence Royale Hua Hin.

18. Restaurants &
Lounges
All day dining beachfront bar
and grill reflecting Hua Hin’s
roots as a fishing village.
The most sophisticated location in
Hua Hin to watch the moon rise
over the Gulf of Thailand, The
Roof offers a perfect evening or
parties of two to twenty.

19. Restaurants &
LoungesA contemporary. Casual trattoria – style
restaurant specializing in authentic
salads, antipasti, pizza, sandwiches, past
a, main dishes and home made desserts.
Restaurant features a pizza oven and a
boutique wine selection.
Resort lobby bar with sweeping views of
the Gulf of Thailand.
Offering an unpretentious, casual resort
afternoon tea experience, with evenings
transition into resort chic style highlighting
rare single Malt Scotches, Exotic Cuban

20. Thai Restaurant serving regional
Thai cooking styles and favorites
from Hua Hin
Restaurants &
Lounges
Poolside & garden F&B outlet
offering snacks,
lunch and drinks in refreshing
resort style

21. Thai people behaviors are behavior of
Thailand's current practice is to gather the
behavior of Thailand. In the following
aspects:Emulated loyalty to
the king.
Money
Power
Philanthropy
Spree
Consumerism
Grandeur
The ceremonies
Munificence
Gratitude
Education
Astrology
Gambling
Thailand thatch (Thai
Mung)

22. Winning Ways provide a strong sense of
shared purpose, and are critical to driving
our business performance forward, as well
as making us a great, enjoyable place to
work.

23. Do the right thing
We always do what we believe is right and
have the courage and conviction to put it into
practice, even when it might be easier not to.
We are honest and straightforward and see
our decisions through.
Show we care
We want to be the company that understands
people’s needs better than anyone else in our
industry. This means being sensitive to
others, noticing the things that matter and taking
responsibility for getting things right.

24. Aim higher
We aim to be acknowledged leaders in our
industry, so we have built a team of talented
people who have a real will to win. We strive
for success and value individuals who are
always looking for a better way to do things.
Celebrate difference
We believe that it’s the knowledge of our people
that really brings our brands to life. While other
companies may want to impose a rigid, uniform
view of the world, we do not. Our global strength
comes from celebrating local differences whilst

25. Work better together
When we work together we are stronger.
We’re at our best when we collaborate to
form a powerful, winning team. We listen to
each other and combine our expertise to
create a strong, focused and trusted group of
people.

26. Do the right thing is consistent with
Philanthropy (Thai’s behavior)
Show we care is consistent with Munificence (Thai’s
Aim higher is consistent with power
(Thai’s behavior)
Cerebrate difference is policy that is
inconsistent with Thai’s behavior
Work better together is policy that is inconsistent
with Thai’s behaviors

27. Analyze the Foreign Employer's
Perspective toward Thai Employees
- Attitude changes
- Time management
- Work skills
- Integrity
- Friendless systems and seniority
- Adhere to the seniority system
- Indistinguishable between work and
personal matters
- Other weaknesses

28. Questions
?

29. Thank you for your
attention