Personal Information
Secteur d’activité
Consulting / Advisory
Site Web
www.firstsource.com
À propos
Firstsource Solutions Limited, a RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries.
Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage.
With an established presence in the US, the UK, India and the Philippines, we act as a trusted growth partner for over 100 leading global brands, including several Fortune 500 and FTSE 100 companies.
Mots-clés
customer experience
automation
outsourcing
bpo
rpa
ai
intelligent automation
bpm
customer service
debt collection
financial services
digital collections
artificial intelligence
machine learning
analytics
technology
healthcare
healthcare providers
fintech
robotic process automation
cx
kpo
digital transformation
collections
business process automation
customer relationship management
debt recovery
receivables management
revenue cycle management
hospitals
mortgage
business model
business transformation
kpm
contact centre
customer journey
reduce process complexity
improve agent productivity
fte reduction
optical character recognition
text analytics
complaint handling
case study
customer insights
customer analytics
call centres
contact centres
customer service operations
digital cx
rcm
accounts receivable
mortgage rpa
mortgage automation
pharmaceuticalindustry
medical
covid vaccine trials
clinicalresearch
lifesciences
healthcare industry
clinical trials
healthcare cloud
omnichannel
bnpl companies
buy now pay later
bnpl
health insurance payers
health care payers
health plan providers
digital mailrooms
digital intake
health plans
business process management
invoice finance operation
scale invoice finance
invoice finance growth
business lending
invoice discounting
invoice factoring
invoice finance
services
innovation
hfs research
hfs
agile
retail bank
real estate
private equity
skills
leadership development
leadership
upskilling
citizen development
insurance
patient engagement
patient experience
patient care
digital debt collections
customer care
hospitality
travel
digital healthcare
ml
ia
covid-19
incumbents
work at home
remote agents
at-home agents
work from home
customer intelligence
voice data
nps
voice analytics
first customer intelligence
cost reduction
omni-channel
cost-to-serve savings
payer audit tracking
claims adjudication
transform operations
customer management
customer engagement
outbound sales
workflow
crm
digital mailroom
natural language processing
nlp
speech analytics
staffing
managed services
insourcing
contingent workforce
contact centre staffing
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