The document discusses customer loyalty success stories from several businesses that use FiveStars, a loyalty program management system. It provides examples of businesses like dog washes, cycle gear stores, nutrition stores, stationery shops, liquor stores, and markets that saw increases in customer visits, basket sizes, and retention rates after implementing FiveStars automated loyalty campaigns and rewards programs. Owners and managers commented that FiveStars was easy to use, increased profits and customer visits, and helped keep customers loyal to their businesses.

1. Customer Loyalty
Success Stories
For Retail & Services

2. Business Name
Chama’s Hillcrest Dog Wash
Location
San Diego, California
AutoPilot Campaigns
Newbies, At-Risk, Lapsed,
& Birthday
Example AutoPilot Text
Glad you dropped by
Chama’s Dog Wash. You get
$5 off Grooming / 10% Off
on your next visit! Reply YES
to claim. Exp: 01/21. txt OFF
to unsubscribe
The Results 15%
of Customers Redeem
AutoPilot Promotions
Within Two Weeks
My business profits have
increased from $50-$150 a
day to $400-$800 a day!
FiveStars pays for itself!
Every customer who comes in uses the FiveStars card like it’s
candy and has stopped purchasing items elsewhere because
of the incentives we offer. I am great at keeping my clients
loyal to me, however with FiveStars they come back more
often and that’s what I needed. For any up start business
who has a limited advertising budget, this program will help
them tremendously.
- Sarah, Owner Chama’s

3. Business Name
Cycle Gear
Locations
11 stores nationwide
Total Members
25,021
Cycle Gear’s Goals
Decrease the amount of time
between customer visits and
increase basket size
The Results
20%
45%
increase in customer visits for
loyalty program members
The FiveStars team
is fantastic. Both
support at the stores
in training and getting
the program running,
as well as working
with corporate.”
increase in average basket size
of loyalty program members

4. Business Name
Nutrition Depot Katy
Location
Katy, Texas
Total Members
1,465
AutoPilot Campaigns
Newbie, Inactive & Birthday
Example AutoPilot Text
We miss you here at Nutrition
Depot! You get 15% Off on
your next visit. Reply YES to
claim. Exp: 05/21. txt OFF to
unsubscribe
The Results
1,000
customer visits driven by
FiveStars each month
FiveStars takes care of
everything. We basically
don’t have to worry
about anything.
- Justin Miller, Nutrition Depot - Katy
160
inactive customers won back
each month
It’s so inexpensive for what we get and the operation of the
system is very easy. Customers are coming back because of
the text messages being sent. The rewards are working great -
customers seem to be enjoying it a lot.

5. Business Name
Maido Stationary & Gifts
Location
4 Locations in the Bay Area
Total Members
29,213
Maido’s Goals
Have a no fuss loyalty
program for their customers
The Results
29K
customer sign ups
FiveStars is the
easiest way to track
reward points for our
customers. It’s efficient,
works really well, and
the new upgrades with
the new look and feel
are awesome.
- Mark Sakaguchi, Maido Stationary & Gifts
60K
customer visits driven by
FiveStars

6. Business Name
McDonald’s Liquor Store
Location
Minneapolis, Minnesota
Total Members
1,812
McDonald’s Liqour’s Goals
Consolidate their rewards
program and marketing into
one program
The Results
1,800
customer sign ups
Everybody is really
excited about FiveStars.
It’s awesome and helpful
to have everything
in one place. The
customers seem to be
using their card at other
places as well.
2,000
- Ann, McDonald’s Liquor Store customer visits each month
driven by FiveStars

7. Business Name
Scotty’s Market
Location
San Rafael, California
Total Members
10,367
Scotty’s Market’s Goals
Get rid of the messy punch
cards and have customers
not worry about losing their
rewards cards and points
The Results
8,500
customer visits driven by
FiveStars every single month
FiveStars is so much
easier than the old punch
card and we’re saving
more money considering
all the return visits we are
getting. It has been great.
Customers love it!
- Bryan, Scotty’s Market
40%
of FiveStars rewards members
return each month