QR codes, like many customer touchpoint technologies, are only successful when thought of and concepted as part of an integrated messaging system. Vollmer analysis the technology, it’s strengths and weaknesses, and defines a framework for evaluating the effectiveness for QR code deployments. The presentation also defines best practices for developing successful QR-based customer experiences. This seminar is geared towards senior executives.
40. Indirect Benefits A B
User
Educational Value 1 0.3
Play & Surprise 0 0
Collective Decision Making 0.6 0.6
Corporation
Brand Channel 1 0
Impressions 1 0.3
Simplify the Complex* 1 0.3
41. Direct Benefits
User
No need to note/ remember 0.6 0.6
Adaptive Information 1 0.3
Value of Storytelling 1 0.6
Corporation
Expanded Real Estate** 1 0.3
Expanded Metrics 1 0.3
Diversified Content 1 0.3
Average Benefits 0.85 0.325
42. Indirect Costs A B
User
Time 0.3 0.3
Cognitive Load & Prep 0.3 0.3
Privacy Concerns 0.3 0.3
Corporation
Training 1 1
Management 0.6 0.6
Cross-Functional Integration 0.3 0.6
Strategy Integration 0.3 0.6
43. Direct Costs
User
Device Ownership 0.3 0.3
Corporation
Mobile Web Development 0.6 1
Marketing Plan Integration 0.3 1
IT Integration 0.3 1
Update of POS Materials 0.3 0.3
Average Cost 0.41 0.61
56. • Value
• Touchpoint XRAY
• The why
• Value of impressions/ expressions
1. Understand • "pull is the new push"
• Goal-oriented search vs.
exploratory search
• Goal conversion from exploratory
to goal-oriented
57. • Business goal for a QR deployment
• Integration with other initiatives
• Development process (avoid silos,
2. Define follow corporate design
guidelines, ...)
• Specification actual metrics
• Location based integration?