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F irst
I mpressions
Patricia Stephenson & Associates, Inc.
DID
        YOU
 KNOW?
…...............................

                                   copyright © 2010 by Patricia Stephenson
Success
  often begins with a
  great First
 Impression
…...............................

                                   copyright © 2010 by Patricia Stephenson
Question :

Do We Need
 to Speak…



                copyright © 2010 by Patricia Stephenson
To Make a
Statement?



             copyright © 2010 by Patricia Stephenson
Studies show that only 7% of our
    communication is verbal.
T his means ...

93% of your
communication is
Nonverbal

                        copyright © 2010 by Patricia Stephenson
You have just 7 seconds to
make a good first impression.
EVERYTHING
about your appearance
         sends a
 NONVERBAL
MESSAGE
  …...............................

                                     copyright © 2010 by Patricia Stephenson
In business
people want
to be taken
seriously

So, how do you do that?


                          copyright © 2010 by Patricia Stephenson
Manage your
Impressions

 About Our Company
PROFESSIONAL IMAGE DEVELOPMENT TRAINING




                 What
                 we do...
 Best Viewed
in Full Screen
Patricia Stephenson & Associates, Inc.
                                 Patricia Stephenson & Associates, Inc.
                                                            Call Toll Free 1.800.809.1516
    Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language

R E F I N E   Y O U R      B U S I N E S S          A N D    S O C I A L       S K I L L S



        Expert Training         by   Patricia Stephenson



     Be Polished and Professional                           Develop Executive Presence                       Invigorate Your Next Conference!


         Dress For Success                                  Impression Management                             Speaking Engagements
   First impressions are lasting impressions.               From the executive suite—to the reception              Customized Keynotes
                                                            desk—everyone will stand out with
   Feeling the corporate casual blues? We can               professional polish after participating in
                                                                                                                   Breakout Sessions
   help. Your group will learn everything they              this high-content, upbeat interactive training         Sales Conferences
   will ever need to know about appropriate                 program.                                               Leadership—Empowerment
   business dress with our popular Dress for
   Success training program.                                Contact us for more information about
                                                                                                                   Motivation & Team Building
                                                                                                                    …and much more!
                                                            Business Etiquette courses available—
   Experience the pride of professionalism within                                                             We can customize a program that fits
                                                            including our popular Dining Etiquette
   your organization. For individuals or groups.                                                              the specific needs and interests of
                                                            Tutorial Dinner (or Lunch).
                                                                                                              your group, association, company or
   Programs for business casual and more formal                        For more information:                  industry. We’ll help make your next
   dress codes available.                                             www.etiquettepro.com                    meeting a great success. Let’s talk.


                                                                                                              Benefiting: Company’s New Hires
 WHO SHOULD                All Individuals
                         Who Want to Gain                                                                     • Sales & Marketing Professionals
   GET THIS                a Competitive                                                                      • Attorneys • Managers • Job Seekers
                           Advantage in                                                                       • Interns • Rising Stars • Entrepreneurs
  TRAINING?               Business & Life                                                                     • Small Business Owners • Speakers
                                                               All 50 States—We Deliver Results               • Administrative Support Staff • Graduates
D ress
                      for
                S uccess
                Alw ays Be Appropriate

Go full screen...
Patricia Stephenson & Associates, Inc.
                                  Patricia Stephenson & Associates, Inc.
                                                            Call Toll Free 1.800.809.1516
    Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language

R E F I N E     Y O U R     B U S I N E S S       A N D      S O C I A L     S K I L L S



           Dress for Success
  Customized Training for Groups - Individuals - Corporate On-Site - for Men and Women

        "At the conclusion of this training session, participants will possess the knowledge to dress with confidence for all business occasions and
         will be well-prepared to proudly and appropriately represent your organization in a newly polished professional manner.―


                                                       What Participants Will Learn
              Great First Impressions/Lasting Impressions                          Essential Timeless Wardrobe Items Everyone Should Own
              How to Present a Polished Professional Image                         Three Important Questions to Ask Yourself When Dressing
              Understanding and Projecting Your Company's Image                    How to Own A Properly Fitting Wardrobe
              How to Look Polished and Professional on a Modest Budget             The Best Suit Choices for Men and Women
              The Best Choices for Business Casual Dress—and Why                   The Best Fabric Choices for Your Business Wardrobe
              The Best Color Choices for Your Business Wardrobe                    The Best Business Accessories—Do’s & Don’ts
              The Five Cardinal Rules of Well-Dressed People                       The Best Shoes for Business—Appropriate vs. Inappropriate
              How to Determine The Best Image for You—Be Your Best                 Choosing the Right Jewelry for Business—Women
              Appropriate vs. Inappropriate Dressing for Business                  How to Shop for Your Business Wardrobe—Best Buys
              Planning and Building a Basic Working Wardrobe                       Hair, Makeup, Grooming & Hygiene (optional) and much more!



                                              This is a comprehensive, upbeat, educational program that is
                                            custom-designed to successfully meet your objectives. Presented
                                              in an interactive, friendly manner. We deliver positive results.           Consistent Five Star Evaluations
I mpression
M anagement

Polished and Professional
Patricia Stephenson & Associates, Inc.
                                 Patricia Stephenson & Associates, Inc.
                                                         Call Toll Free 1.800.809.1516
    Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language

R E F I N E   Y O U R     B U S I N E S S        A N D     S O C I A L      S K I L L S



         Business Etiquette
          "At the conclusion of this session, participants will possess a clear understanding of the importance of first impressions - know how to
          practice proper business etiquette in different situations – and be fully aware of the many advantages gained by applying these skills.‖


                                           Fully Customized Training Topics Available
        First Impressions/Lasting Impressions—How to Influence Results                 High-Impact Presentation Skills—Present With Confidence
        Presenting a Polished Professional Image—For Men and Women                     Five Star Customer Service—Building Loyalty and Referrals
        Dress for Success—Business Casual or Formal Dress Codes                        How to Sell Yourself/Your Company in One Minute or Less
        High-Impact Communication Skills—An Essential Attribute                        Business Entertaining—Making Your Customer Feel Like a VIP
        Body Language—How to Win With Nonverbal Communication                          Business Golf & Golf Etiquette —Closing Deals Through Golf
        The Fine Art of Small Talk—Persuading With Skillful Conversation               Telephone Etiquette—How to Make Positive Impressions
        Listening Skills—The Most Powerful Tool to Succeed                             Savvy Electronic Etiquette—Business Communication—Email
        World Class Dining Skills: Tutorial (Strongly Recommended)                     Meeting Etiquette—Do's & Don’ts—Attending/Conducting
        The Handshake That Exudes Confidence—and Competence                            Conflict Resolution Skills—How to Deal With Difficult People
        How to Make Proper Introductions in Business (and Socially)                    Handling Complaints Effectively—Finding Win-Win Solutions
        Highly Effective Networking Skills—Working the Room                            The Job Interview—All-Important Keys to Getting Hired
                                                                                       and much more…



                                      This high-content, interactive training program is custom-designed to the
                                      specific needs and interests of you or your group, with special emphasis on
                                      presenting a polished professional image.                                         Consistent Five Star Evaluations
W hat P eople
are S aying...


    Client Comments
Patricia Stephenson & Associates, Inc.
                                       Patricia Stephenson & Associates, Inc.
                                                                  Call Toll Free 1.800.809.1516
    Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language

R E F I N E     Y O U R        B U S I N E S S           A N D       S O C I A L           S K I L L S



            Testimonials
 Customized Programs for Groups - Individuals - Corporate On-Site - for Men and Women



     "You changed my life! I closed the biggest deal of my sales career after                 "We have seen some wonderful improvements from the employees who
     attending your seminar at our recent Leadership Conference in Miami. I                   attended your Dress for Success seminar. I have heard nothing but great
     remember everything you said to do. It worked! I am sharing what I learned               things from all attendees. Everyone is looking forward to me bringing you
     with my colleagues."                                                                     back for more Professional Development Seminars."
                               Amanda G., Nice Systems                                                         S. Lawing, Director, The Coastal Companies

     "Best class EVER! We should choose some more of her programs. Let's have                 "Thank you, again, for your excellent presentation. We all found your program
     Patricia back.― Cheryl Baird, Community Managers Association                             to be most beneficial. I can't remember the last time I was a member of such
                                                                                              an eager audience."
     "I found your presentation to be very timely and useful. Since I have always                         Harry White, Retail Services Marketing, BB&T Bank
     been confused about the literal definition of 'business casual' dress, your
     guidelines for appropriate clothing are invaluable. Additionally, the dining skills      "It was outstanding! Everyone checked off excellent in all categories. I
     portion of the training class is something that I know I will be able to put into        personally enjoyed the program and felt that we got more than our money's
     action on a daily basis. I am highly recommending your seminars."                        worth. Thanks again."
                   J. A. Harris, Territory Manager, Parke-Davis - Pfizer                               A. Torres, Human Resource Manager, Corporate Headquarters,
                                                                                                                               Elizabeth Arden
     " For the first time in my career, I received compliments in regards to how I            "I have received several emails since your training seminar with glowing
     looked and handled myself during meetings at our corporate headquarters.                 reports. It makes me feel very good to know that many of our employees not
     Just a week following my training with Patricia, I have received another                 only enjoyed the seminar but felt they could apply much of what they learned
     promotion."                                                                              to their perspective jobs and life. Many thanks for a great job!"
             Christopher Adkison, Operations Manager ,Thermal Ceramics                                             Rene R., Vice President, Citigroup



                                                                      Consistent Five Star Evaluations

                                                              For more, visit: www.etiquettepro.com
O ur
            C lients...

Global Companies • Small Businesses • Professional Associations • Academia
Patricia Stephenson & Associates, Inc.
                                  Patricia Stephenson & Associates, Inc.
                                                          Call Toll Free 1.800.809.1516
                                                             Call Toll Free 1.800.809.1516
    Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language

R E F I N E     Y O U R     B U S I N E S S       A N D    S O C I A L     S K I L L S


                     Clients Include
 Customized Programs for Groups - Individuals - Corporate On-Site - for Men and Women


              Our clients represent companies that are global as well as small businesses, professional associations and academia. The
              common theme is an awareness of the power of good communication and professional polish. The following is a sampling
              of Patricia’s clients who have benefited from her specialized training programs:




                                                                                              For more, visit: www.etiquettepro.com
PROFESSIONAL IMAGE DEVELOPMENT TRAINING




        P rivate
     One-on-One
     C onsulting

      Great First Impressions
Patricia Stephenson & Associates, Inc.
                                  Patricia Stephenson & Associates, Inc.
                                                              Call Toll Free 1.800.809.1516
    Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language

R E F I N E    Y O U R     B U S I N E S S          A N D       S O C I A L          S K I L L S


                  Be Your Best
  Customized Training for Groups - Individuals - Corporate On-Site - for Men and Women




                                                                                            Remember...

                                                                                           You only have 7 seconds to
                                                                                           make a good first impression
                                                                                               Call or email for private
                                                                                               One-on-One Consulting


    Want to have a competitive advantage? Let’s talk.
                                                              www.etiquettepro.com
                               This presentation’s content is copyrighted © 2010 by Patricia Stephenson & Associates, Inc. All rights reserved.
PROFESSIONAL IMAGE DEVELOPMENT SPEAKER




     Invigorate
        your next
         meeting...



Customized Keynotes/Breakout Sessions
Customized Keynotes – Breakout Sessions – Sales Conferences – Leadership – Empowerment – Motivation & Team Building


                  Invigorate Your Next Meeting!
          Book Patricia to Speak at Your Next Conference
                           Call Toll Free
                                           1.800.809.1516 or email




                                                 Thank
                                                  You!
Patricia Stephenson
 Nationally Renowned
     Image Expert

                           www.EtiquettePro.com
LinkedIn: http://www.linkedin.com/in/patriciastephenson
                This presentation’s content is copyrighted © 2010 by Patricia Stephenson & Associates, Inc. All rights reserved.

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Great first impressions lead to success

  • 1. F irst I mpressions Patricia Stephenson & Associates, Inc.
  • 2. DID YOU KNOW? …............................... copyright © 2010 by Patricia Stephenson
  • 3. Success often begins with a great First Impression …............................... copyright © 2010 by Patricia Stephenson
  • 4. Question : Do We Need to Speak… copyright © 2010 by Patricia Stephenson
  • 5. To Make a Statement? copyright © 2010 by Patricia Stephenson
  • 6. Studies show that only 7% of our communication is verbal.
  • 7. T his means ... 93% of your communication is Nonverbal copyright © 2010 by Patricia Stephenson
  • 8. You have just 7 seconds to make a good first impression.
  • 9. EVERYTHING about your appearance sends a NONVERBAL MESSAGE …............................... copyright © 2010 by Patricia Stephenson
  • 10. In business people want to be taken seriously So, how do you do that? copyright © 2010 by Patricia Stephenson
  • 12. PROFESSIONAL IMAGE DEVELOPMENT TRAINING What we do... Best Viewed in Full Screen
  • 13. Patricia Stephenson & Associates, Inc. Patricia Stephenson & Associates, Inc. Call Toll Free 1.800.809.1516 Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language R E F I N E Y O U R B U S I N E S S A N D S O C I A L S K I L L S Expert Training by Patricia Stephenson Be Polished and Professional Develop Executive Presence Invigorate Your Next Conference! Dress For Success Impression Management Speaking Engagements First impressions are lasting impressions. From the executive suite—to the reception  Customized Keynotes desk—everyone will stand out with Feeling the corporate casual blues? We can professional polish after participating in  Breakout Sessions help. Your group will learn everything they this high-content, upbeat interactive training  Sales Conferences will ever need to know about appropriate program.  Leadership—Empowerment business dress with our popular Dress for Success training program. Contact us for more information about  Motivation & Team Building …and much more! Business Etiquette courses available— Experience the pride of professionalism within We can customize a program that fits including our popular Dining Etiquette your organization. For individuals or groups. the specific needs and interests of Tutorial Dinner (or Lunch). your group, association, company or Programs for business casual and more formal For more information: industry. We’ll help make your next dress codes available. www.etiquettepro.com meeting a great success. Let’s talk. Benefiting: Company’s New Hires WHO SHOULD All Individuals Who Want to Gain • Sales & Marketing Professionals GET THIS a Competitive • Attorneys • Managers • Job Seekers Advantage in • Interns • Rising Stars • Entrepreneurs TRAINING? Business & Life • Small Business Owners • Speakers All 50 States—We Deliver Results • Administrative Support Staff • Graduates
  • 14. D ress for S uccess Alw ays Be Appropriate Go full screen...
  • 15. Patricia Stephenson & Associates, Inc. Patricia Stephenson & Associates, Inc. Call Toll Free 1.800.809.1516 Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language R E F I N E Y O U R B U S I N E S S A N D S O C I A L S K I L L S Dress for Success Customized Training for Groups - Individuals - Corporate On-Site - for Men and Women "At the conclusion of this training session, participants will possess the knowledge to dress with confidence for all business occasions and will be well-prepared to proudly and appropriately represent your organization in a newly polished professional manner.― What Participants Will Learn Great First Impressions/Lasting Impressions Essential Timeless Wardrobe Items Everyone Should Own How to Present a Polished Professional Image Three Important Questions to Ask Yourself When Dressing Understanding and Projecting Your Company's Image How to Own A Properly Fitting Wardrobe How to Look Polished and Professional on a Modest Budget The Best Suit Choices for Men and Women The Best Choices for Business Casual Dress—and Why The Best Fabric Choices for Your Business Wardrobe The Best Color Choices for Your Business Wardrobe The Best Business Accessories—Do’s & Don’ts The Five Cardinal Rules of Well-Dressed People The Best Shoes for Business—Appropriate vs. Inappropriate How to Determine The Best Image for You—Be Your Best Choosing the Right Jewelry for Business—Women Appropriate vs. Inappropriate Dressing for Business How to Shop for Your Business Wardrobe—Best Buys Planning and Building a Basic Working Wardrobe Hair, Makeup, Grooming & Hygiene (optional) and much more! This is a comprehensive, upbeat, educational program that is custom-designed to successfully meet your objectives. Presented in an interactive, friendly manner. We deliver positive results. Consistent Five Star Evaluations
  • 17. Patricia Stephenson & Associates, Inc. Patricia Stephenson & Associates, Inc. Call Toll Free 1.800.809.1516 Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language R E F I N E Y O U R B U S I N E S S A N D S O C I A L S K I L L S Business Etiquette "At the conclusion of this session, participants will possess a clear understanding of the importance of first impressions - know how to practice proper business etiquette in different situations – and be fully aware of the many advantages gained by applying these skills.‖ Fully Customized Training Topics Available First Impressions/Lasting Impressions—How to Influence Results High-Impact Presentation Skills—Present With Confidence Presenting a Polished Professional Image—For Men and Women Five Star Customer Service—Building Loyalty and Referrals Dress for Success—Business Casual or Formal Dress Codes How to Sell Yourself/Your Company in One Minute or Less High-Impact Communication Skills—An Essential Attribute Business Entertaining—Making Your Customer Feel Like a VIP Body Language—How to Win With Nonverbal Communication Business Golf & Golf Etiquette —Closing Deals Through Golf The Fine Art of Small Talk—Persuading With Skillful Conversation Telephone Etiquette—How to Make Positive Impressions Listening Skills—The Most Powerful Tool to Succeed Savvy Electronic Etiquette—Business Communication—Email World Class Dining Skills: Tutorial (Strongly Recommended) Meeting Etiquette—Do's & Don’ts—Attending/Conducting The Handshake That Exudes Confidence—and Competence Conflict Resolution Skills—How to Deal With Difficult People How to Make Proper Introductions in Business (and Socially) Handling Complaints Effectively—Finding Win-Win Solutions Highly Effective Networking Skills—Working the Room The Job Interview—All-Important Keys to Getting Hired and much more… This high-content, interactive training program is custom-designed to the specific needs and interests of you or your group, with special emphasis on presenting a polished professional image. Consistent Five Star Evaluations
  • 18. W hat P eople are S aying... Client Comments
  • 19. Patricia Stephenson & Associates, Inc. Patricia Stephenson & Associates, Inc. Call Toll Free 1.800.809.1516 Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language R E F I N E Y O U R B U S I N E S S A N D S O C I A L S K I L L S Testimonials Customized Programs for Groups - Individuals - Corporate On-Site - for Men and Women "You changed my life! I closed the biggest deal of my sales career after "We have seen some wonderful improvements from the employees who attending your seminar at our recent Leadership Conference in Miami. I attended your Dress for Success seminar. I have heard nothing but great remember everything you said to do. It worked! I am sharing what I learned things from all attendees. Everyone is looking forward to me bringing you with my colleagues." back for more Professional Development Seminars." Amanda G., Nice Systems S. Lawing, Director, The Coastal Companies "Best class EVER! We should choose some more of her programs. Let's have "Thank you, again, for your excellent presentation. We all found your program Patricia back.― Cheryl Baird, Community Managers Association to be most beneficial. I can't remember the last time I was a member of such an eager audience." "I found your presentation to be very timely and useful. Since I have always Harry White, Retail Services Marketing, BB&T Bank been confused about the literal definition of 'business casual' dress, your guidelines for appropriate clothing are invaluable. Additionally, the dining skills "It was outstanding! Everyone checked off excellent in all categories. I portion of the training class is something that I know I will be able to put into personally enjoyed the program and felt that we got more than our money's action on a daily basis. I am highly recommending your seminars." worth. Thanks again." J. A. Harris, Territory Manager, Parke-Davis - Pfizer A. Torres, Human Resource Manager, Corporate Headquarters, Elizabeth Arden " For the first time in my career, I received compliments in regards to how I "I have received several emails since your training seminar with glowing looked and handled myself during meetings at our corporate headquarters. reports. It makes me feel very good to know that many of our employees not Just a week following my training with Patricia, I have received another only enjoyed the seminar but felt they could apply much of what they learned promotion." to their perspective jobs and life. Many thanks for a great job!" Christopher Adkison, Operations Manager ,Thermal Ceramics Rene R., Vice President, Citigroup Consistent Five Star Evaluations For more, visit: www.etiquettepro.com
  • 20. O ur C lients... Global Companies • Small Businesses • Professional Associations • Academia
  • 21. Patricia Stephenson & Associates, Inc. Patricia Stephenson & Associates, Inc. Call Toll Free 1.800.809.1516 Call Toll Free 1.800.809.1516 Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language R E F I N E Y O U R B U S I N E S S A N D S O C I A L S K I L L S Clients Include Customized Programs for Groups - Individuals - Corporate On-Site - for Men and Women Our clients represent companies that are global as well as small businesses, professional associations and academia. The common theme is an awareness of the power of good communication and professional polish. The following is a sampling of Patricia’s clients who have benefited from her specialized training programs: For more, visit: www.etiquettepro.com
  • 22. PROFESSIONAL IMAGE DEVELOPMENT TRAINING P rivate One-on-One C onsulting Great First Impressions
  • 23. Patricia Stephenson & Associates, Inc. Patricia Stephenson & Associates, Inc. Call Toll Free 1.800.809.1516 Professional Image - Dress for Success Speaker - Business Etiquette Consultant - Leadership & Management Training - Body Language R E F I N E Y O U R B U S I N E S S A N D S O C I A L S K I L L S Be Your Best Customized Training for Groups - Individuals - Corporate On-Site - for Men and Women Remember... You only have 7 seconds to make a good first impression Call or email for private One-on-One Consulting Want to have a competitive advantage? Let’s talk. www.etiquettepro.com This presentation’s content is copyrighted © 2010 by Patricia Stephenson & Associates, Inc. All rights reserved.
  • 24. PROFESSIONAL IMAGE DEVELOPMENT SPEAKER Invigorate your next meeting... Customized Keynotes/Breakout Sessions
  • 25. Customized Keynotes – Breakout Sessions – Sales Conferences – Leadership – Empowerment – Motivation & Team Building Invigorate Your Next Meeting! Book Patricia to Speak at Your Next Conference Call Toll Free 1.800.809.1516 or email Thank You! Patricia Stephenson Nationally Renowned Image Expert www.EtiquettePro.com LinkedIn: http://www.linkedin.com/in/patriciastephenson This presentation’s content is copyrighted © 2010 by Patricia Stephenson & Associates, Inc. All rights reserved.