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1
Interim Report
January – March 2018
The Folksam Group
Q2 Q3Q1 Q4
2018
2
Significant events during the period (Jan–March)
•	 Folksam launched the new product Private Pension. It is
a traditional insurance mainly targeted at the more than
one million of Folksam’s customers aged 25 to 55 who
currently have no savings.
•	 In an exclusive procedure, the Folksam Group made
acquisitions of bonds issued by the World Bank (IBRD)
at a value of USD 350 million or nearly SEK 2.8 billion.
•	 Folksam launched the new digital service “Find care
providers abroad” to help the customers find quality-­
assured doctor’s offices.
•	 As of 29 March 2018, KPA Pensionsförsäkring adapted
the guaranteed interest rate level for defined contribution,
traditional insurance from 0.75 per cent to 0.50 per cent
before taxes and fees. The guarantee is calculated on
85 per cent of the amount paid in.
•	 For the seventh consecutive year, KPA Pension is at the
top of the list of the pension industry’s most sustainable
brands and Folksam ranks second in the insurance indus-
try in the large survey by the Sustainable Brand Index.
Significant events after the end of the period:
•	 The Folksam Group bought green bonds issued by the
European Investment Bank at a value of over SEK 3 billion
(USD 400 million). This will be the Folksam Group’s biggest
single acquisition.
•	 Folksam Group launched togehter with Aberdeen Stan-
dard Investment a fund in fund for property investments
only open for companies within the Folksam Group. The
intention is to invest Euro 300 million on the European
market in the next three to four years.
Overview: The Folksam Group
Folksam overall Jan–Mar 2018 Jan–Mar 2017 2017 2016
Folksam Customer Index (FCI), % 72 79 78 79
Premiums, SEK million1
22,207 22,622 49,939 47,023
Assets under management, at period-end, SEK million2,3,4
406,111 390,487 394,125 375,794
Unit-linked insurance assets, at period-end, SEK million3,4,5
142,599 132,293 139,632 124,042
Number of full-time positions6
3,716 3,721 3716 3,731
1) 	 Premiums comprise premiums earned in non-life insurance,
premiums written in life insurance, and receipts and fees from
unit-linked insurance investors in all ten insurance companies.
2) 	 Konsumentkooperationens Pensionsstiftelse is not included.
3) 	 At the end of the period.
4) 	 Assets according to the total return table less strategic holdings,
which principally relate to the value of subsidiaries.
5) 	 Investment assets for which the policyholders bear the risk.
6) 	 Based on paid time during the period.
In this interim overview, we present reports on the Folksam as a whole, the Folksam General Group and Folksam Life Group Group refers to all insurance
companies within Folksam Life and Folksam General, meaning both those consolidated and those not consolidated. The exception to this in the KPI ta-
bles for the Folksam Life Group and Folksam General Group is the solvency factor that relates to the respective legal group.We concentrate on the profit/
loss for the parent companies Folksam General and Folksam Life and the subsidiary KPAPensionsförsäkring.We also present a number of central KPIs
for the other subsidiaries and associated companies in the Folksam Group.
Folksam General
Förenade Liv
Folksam
Skadeförsäkring
Tre Kronor
Saco Folksam
Försäkring
Folksam Life
Folksam
Fondförsäkring
KPA
Pension**
Folksam
LO Fondförsäkring
51%*
51%*60%*
75%*
Four brands, two Groups and ten insurance companies
*	 Refers to the Folksam Group’s participating interest.
**	The brand KPA Pension comprises the parent company KPA AB, the insurance companies KPA Livförsäkring AB (publ) (KPA Livförsäkring) and KPA Pensionsförsäkring AB
(publ) (KPA Pensionsförsäkring), as well as KPA Pensionsservice AB.
3
Efficiency above all
We are continuing to increase the pressure on
the work of efficiency improvement measures,
at the same time that we are focusing on the
new regulations and activities for more sales.
The Folksam Group’s total premium volume in the first
quarter of the year amounted to SEK 22,207 million
(22,622). The primary growth continues to come from
collectively agreed occupational pensions, and above all
the subsidiary KPA Pension. Within the non-life insurance
business, the premiums earned were in line with last year.
Total return for our companies was slightly lower than the
levels the year before, mainly as a result of lower return on
the equities portfolios. We recently made two investments
worthy of a special mention. In February, we made our third
bond investment of USD 350 million in a bond issued by a
body in the World Bank. This time, it did not involve green
bonds, but through the acquisition we want to highlight the
UN’s 17 Global Sustainable Development Goals and direct
focus on four of them. We made the other investment after
the end of the quarter in April. For a vale of USD 400 million,
or more than SEK 3 billion, we bought green bonds issued
by the European Investment Bank. This will be the Folksam
Group’s biggest single acquisition. With our continued pro-
gress in the market for green bonds, we have now surpassed
SEK 20 billion in the asset class and are approaching the
goal of owning SEK 25 billion in it before the end of 2018.
It feels good.
The global economic development is strong and the Inter­
national Monetary Fund’s GDP forecasts of nearly 4 per cent
growth for both 2018 and 2019 stand fast. The developed
countries in Europe and Asia, like the U.S., have a stable
economic development, even if the world is still facing many
politically difficult challenges.
Within the Folksam Group, we have had continued focus on
everyday activities and stability. On the customer meeting
– and on efficiency improvement. Quite a bit is happening
continuously, but we have now shifted into high gear for
the next few years. A part of this is the streamlining of the
organisation to only encompass the business areas of Life
and General, which we introduced as of 1 April 2018. The
change gives the business areas clearer responsibility for
profit and profitability. It increases the pressure on efficien-
cy improvement, which ultimately makes it possible for us
to set lower premiums and better conditions for our custom-
ers and owners.
We also have a focus on sales, which we were not fully satis-
fied with in all areas. An answer in the search for more stable
sales and more customers that seek us out because we can
offer what they need – security – is the launch of the new
product Private Pension. It is a traditional insurance mainly
targeted at our more than one million customers aged 25 to
55 who currently have no savings.
All of this takes place in parallel with the introduction of
the well-known regulations GDPR, PRIIP, IDD, MIFID and
POG and what we do not yet know what they contain (IORP).
We have a lot of work ahead of us. But it’s basically about
increasing the security for the customers. And in all of the
challenges that we have ahead of us, we can find strength
in the fact that the customers are satisfied with us and are
staying ever longer. We are proud of this. And it gives us a
clear vision of what we should continue to work towards.
Jens Henriksson
President and CEO
4
Market overview and the Folksam Group
Market development
Folksam is retaining its position in the market. According
to premium figures from the Swedish Insurance Federation
after the end of 2017, we are still the market leader in life
insurance and third in the non-life insurance market.
The total life insurance market subject to competition grew
by 11 per cent to SEK 211 billion during year, mainly through
a positive development in endowment insurance that increased
by more than 20 per cent.
Folksam is maintaining its leading position in total premiums
in life insurance even if the market share is somewhat lower
and amounts to 14.5 (15.2) per cent (paid-in premiums for
both old and new insurance policies). The seven largest
companies comprise 69 per cent of total premiums paid.
The market share in new policies is decreasing, but Folksam
remains third after Skandia and Alecta. In total premiums,
Folksam is still the largest,
The total non-life insurance market grew by 3.6 per cent or
SEK 80 billion compared with the previous year. However,
we are still the third-largest player.
The Folksam Group’s total premiumvolume in the first quarter
of 2018 amounted to SEK 22,207 million (22,622). The
growth comes primarily from the collective occupational
pension business. The Folksam Life Group accounted for
SEK 18,677 million (19,098) and the Folksam General Group
for SEK 3,530 million (3,525).
Macroeconomics
The global economic improvement is continuing, not least
thanks to the developed economies in Europe and the U.S.
showing strength. In a fresh forecast, the IMF raised its fore-
cast for global growth to 3.9 per cent for this year and 2019.
According to the IMF, a slow-down is expected in a few
years, especially in the U.S. when the effects of the country’s
tax reform subside. Ageing populations, weak product
growth, protectionism and less integration of the world
economy are other risks.
However, Sweden is showing indications of a strong economic
growth with both high growth and falling unemployment.
The IMF’s forecast for the Swedish economy is a growth of
2.6 per cent this year and 2.2 per cent in 2019. Inflation is
still below 2 per cent and the prevailing low interest situation
is expected to continue for a while to come. For the insurance
industry, the negative interest rate is still a challenge based
on a return perspective, even if the players have handled the
situation well to-date.
Managed assets and unit-linked insurance assets
At 31 March 2018, the Folksam Group managed SEK 406,111
million (390,487). At 31 March 2018, the unit-linked insur-
ance assets amounted to SEK 142,599 million (132,293).
The increase of the unit-linked insurance assets is due to
good value growth and a strong positive premium inflow.
Total premium volume, SEK millions
50,000
40,000
30,000
20,000
10,000
0
47,023
2016
40,438
2013
47,501
2014
50,469
2015
49,939
2017
22,207
Jan–Mar
2018
22,622
Jan–Mar
2017
Folksam'smanagedassetsandunit-linkedinsuranceassets,SEKbillions
500
400
300
200
100
0
Unit-linked insurance assets 140
394
2017
143
406
2018
March
282
79
2013
326
100
2014
111
345
2015
124
376
2016
259
62
2012
	 Swedish equities	 13 %
	 Foreign equities	 19 %
	 Swedish interest-bearing	 52 %
	 Foreign interest-bearing	 6 %
	 Special investments	 3 %
	 Properties	 8 %
Folksam Group’s managed assets, March 2018
5
The various companies of the Folksam Group are showing
a slightly lower return in the first three months of 2018
compared with the same period in the previous year. It is
primarily equities that have lower returns. However, special
investments are showing good returns, but account for a
relatively small part of the asset portfolios. Some special
events in the asset management business in the period
January to March 2018:
•	 In an exclusive procedure, the Folksam Group made
acquisitions of bonds issued by the World Bank (IBRD)
at a value of USD 350 million or nearly SEK 2.8 billion.
Through this third acquisition of the same size with a
World Bank body as the borrower, the Folksam Group
wants to direct focus at four of the UN’s 17 Global
Sustainable Development Goals.
•	 KPA Pensionsförsäkring exclusively invested SEK 200
million in Vellinge Municipality’s first green bond.
The bond will finance the zero-energy building called
“Omtankens hus” [House of consideration] in Höllviken
– the municipality’s new nursing home and meeting
place for the elderly.
•	 In the unit-linked insurance business, SPP Europa Plus
was added to SPP’s plus concept, which Folksam launched
before the beginning of the year in its guided fund range.
These index-linked Plus funds are fossil free, take sustain-
ability criteria into consideration and guide placements
towards more sustainable companies.
After the end of the period, the Folksam Group bought green
bonds issued by the European Investment Bank at a value
of over SEK 3 billion (USD 400 million). This will be the
Folksam Group’s biggest single acquisition. With this, the
Folksam Group will have invested around SEK 20 billion in
green bonds over two years’ time. The goal is to increase
these investments to SEK 25 billion, before the end of 2018.
The investments are distributed in the Folksam Group as
follows: Folksam Life USD 182 million, Folksam General
USD 52 million and KPA Pension USD 166 million. Folksam
Group launched togehter with Aberdeen Standard Invest-
ment a fund in fund for property investments only open for
companies within the Folksam Group. The intention is to
invest Euro 300 million on the European market in the next
three to four years.
IDD
New and future regulations are placing major demands
for the reorganization of companies in the insurance and
pension savings industries. The Ministry of Finance has
proposed a new Insurance Distribution Directive (IDD),
which contains a large number of reforms that increase
customer protection and create more uniform competitive
conditions in the market. IDD is a political agreement at
the EU level that will begin to apply on 1 October 2018.
Business models, policies, agreements, document and
informational materials as well as compensation to
employees will be affected. Training of personnel will
also be required and perhaps new permits to ensure that
the operation is consistent with the new requirements.
A proposition was made in April and a recurring input from
the Folksam Group was to explain that protection is already
in place for collectively agreed insurance by the equal
collective agreement parties negotiating solutions. As an
insurance company, we accede to the negotiated model.
Solvency II and occupational pension regulation
Solvency II (insurance business legislation) has applied
since 2016, at the same time that companies that conduct
occupational pension operations can instead follow transi-
tional rules. At the start of October 2016, the Government
announced a policy decision regarding the upcoming occu-
pational pension regulation. Based on the ambition of
achieving a solution that provides adequate protection for
consumers at the same time as allowing effective manage-
ment of occupational pensions, the decision means that
there are different regulations for occupational pension
companies and insurance companies. A number of signifi-
cant issues are still awaiting decisions, however, such as
what the capital requirements will be for the occupational
pension companies. Decisions on these issues are expected
to be announced by the Ministry of Finance in spring 2018.
GDPR
Even the EU’s General Data Protection Regulation (GDPR),
which replaces the current Swedish Personal Data Act
(PUL) on 25 May 2018, will require the Folksam Group to
adapt operations that handle personal data. The GDPR in-
creases the focus on each individual’s rights and ownership
of their personal data.
Requirements of writing in telephone sales
In January 2018, it was announced that the Government
wants to introduce requirements of writing in telephone
sales. The proposal means that it will no longer be possible
to enter a verbal agreement when sellers contact consumers
by phone. If the parties want to enter an agreement, a con-
firmation of the offer must be sent to the consumer after the
phone call is over. The confirmation from the company and
the approval from the customer must be in writing and can
be sent, for example, by e-mail, SMS or postal letter. Some
parts of the Government bill may meet opposition in the
Swedish Parliament – including the effective date which is
proposed to be as early as 1 September 2018. The Swedish
Parliament will decide the matter on 14 June 2018.
6
Digitalisation
Digitalisation and automation are affecting insurance and
pension savings in many ways. On one hand, new risks and
changed ways of communicating with customers are arising,
and on the other, new insurance needs, business models and
competitors are being created. The Internet of Things and
self-driving cars, a sharing economy and automated claims
handling and robot advice are concrete examples of the
consequences of digitalisation and automation.
For Folksam, major development initiatives, such as enhan­ce­
ment of our IT systems and an increase in our digital presence
for customer communication are continuing with a view to
making us an even more modern and effective enterprise.
But they are also driving costs. We, therefore, prioritise among
the projects to ensure that the projects we have under way
provide the intended benefit. Robotics and FutureLab are
two new units in the Folksam Group that aim to prepare the
operations for future technical leaps.
Sustainability
While the U.S. has repealed climate laws and decided to
leave the Paris Agreement, researchers continue to sound
the alarm of ice in the Arctic melting faster than previously
thought. In Sweden, the Government commissioned an
investigation of how the finance market can contribute to
the climate adjustment by promoting the market for green
bonds. A result from the investigation, which was submitted
to the Minister for Finance at the beginning of January 2018,
was the proposal that the state issue green bonds. It has now
been circulated for comment.
Based on the Folksam Group’s overall sustainability objec-
tives, we have identified four of the UN’s Global Sustainable
Development Goals as guides in this work:
•	 Good health and well-being (Goal 3)
•	 Gender equality (Goal 5)
•	 Responsible consumption and production (Goal 12)
•	 Climate action (Goal 13).
The work on responsible capital management is linked
to all 17 of the global goals, with focus on lifting up to the
furthest possible extent the four goals the Folksam Group
has prioritised.
Within the scope of the corporate network of the Haga
Initiative, Folksam has also committed to be fossil-free by
2030. We have even invested extensively in green bonds
and today have surpassed SEK 20 billion in investments.
The goal is to own SEK 25 billion in this asset class before
the end of 2018.
Folksam General with subsidiaries reports in accordance with Solvency II. Folksam Life with subsidiaries has pure
Solvency II companies (KPA Livförsäkring), companies with mixed operations (Folksam Fondförsäkring and Folksam
Life) and pure occupational pension companies (Folksam LO fondförsäkring and KPA Pensionsförsäkring) that follow
the Solvency I regulations. The companies’ capital requirements under Solvency II are determined according to the
standard model, which is adapted to an average, European insurance company. All companies meet the solvency and
minimum capital requirements. Calculations of the solvency factor for Folksam General (Group) and Folksam Life
(parent company) are presented with a one-quarter delay.
7
Folksam General
Folksam General Group Jan–Mar 2018 Jan–Mar 2017 2017 2016
Premiums earned, SEK million 3,530 3,525 14,651 14,269
Assets under management, at period-end, SEK million 46,953 46,328 46,658 46,106
Solvency factor1) (SCR), at period-end 2.0 2.0 2.0 2.0
The premiums earned in the Folksam General Group increased to same period in 2017. We then must take into account
that the unions Unionen and Vision chose to not renew their insurance in Förenade Liv/Folksam. Assets under management
increased by 1 per cent to SEK 46,953 million (46,328). The solvency factor according to the Solvency II directive was 2.0 (2.0).
Folksam General (parent company) Jan–Mar 2018 Jan–Mar 2017 2017 2016
Premiums earned, SEK million 2,916 2,808 11,671 11,298
Underwriting result, SEK millions -19 -27 108 -250
Profit/loss before appropriations and income tax, SEK million 129 -9 913 1,746
Total expense ratio, % 101.6 102.4 97.9 100.8
of which claims expense ratio, % 84.1 86.6 82.7 84.0
of which operating expense ratio, % 17.6 15.8 15.2 16.8
Total return, % 0.9 0.3 3.4 6.6
Solvency capital, at period-end, % 19,259 17,864 18,996 18,092
Funding ratio, at period-end, % 163 154 168 157
Solvency factor1) (SCR), at period-end 2.2 2.2 2.2 2.2
1)	 The solvency factor pertains to the capital base in relation to capital requirements in accordance with the Solvency II directive.
The solvency factor is presented with a one-quarter delay.
The premiums earned for the period amounted to SEK 2,916
million (2,808) in the parent company, which is 4 per cent
higher than the first quarter of 2017. The strong offering and
the greater willingness-to-pay for insurance among custom-
ers continued to drive demand and contribute to the volume
growth. Likewise, the trend towards insurance with more
content continued, at the same time that some premium
adjustments increased revenues. It was mainly home owner
insurance and animal insurance that accounted for the
premium increase, but sickness and accident also grew as
a result of volume growth in individual accident insurance.
The total expense ratio in the parent company amounted
to 101.6 (102.4), which is an improvement of 0.8 percentage
points. The claims expense ratio improved to 84.1 (86.6) per
cent. The operating expense ratio thereby increased to 17.6
(15.8) as a result of higher depreciations of acquisition costs
and higher development expenses.
The underwriting result amounted to SEK -19 million (-27),
which is SEK 8 million higher than last year. It is primarily
higher premiums earned and better claims outcomes that
contributed to the improvement in earnings. Earnings were
negatively affected in part by lower return on assets in the
insurance business and increased operating costs. Profit
before appropriations and tax amounted to SEK 129 million
(-9) for the period. The improvement can be traced to higher
returns on assets and the improved technical result.
The total return ratio was 0.9 (0.3) per cent. This is mainly
due to higher returns in interest-bearing securities, but also
special investments as a result of higher market appraisals
of holdings. The solvency factor, which we present with a
one-quarter delay, amounted to 2.2 (2.2) for the parent
company.
The funding ratio increased to 163 (154) per cent in the parent
company.
Förenade Liv
Folksam General
Folksam
Skadeförsäkring
Tre Kronor
Saco Folksam
Försäkring
75%
Folksam Life
Folksam
Fondförsäkring
KPA
Pension*
Folksam
LO Fondförsäkring
51%60%
51%
8
Events during the period (Jan–March):
•	 Folksam launched the new digital service “Find care pro-
viders abroad” to help the customers find quality-assured
doctor’s offices and at the same time reduce the costs for
travel claims.
•	 The commercial business concluded the restructuring that
characterised the operations in recent years and meant
that the operations were concentrated to certain markets
and companies.
0
150
50
168
2017
154
Jan–Mar
2017
163
Jan–Mar
2018
143
2012
149
2013
153
2014
149
2015
157
2016
Solvency ratio, %, parent company
9
Folksam Life
Folksam Life Group Jan–Mar 2018 Jan–Mar 2017 2017 2016
Premium income, SEK million 18,677 19,098 35,288 32,754
Assets under management, at period-end, SEK million 358,948 343,953 347,258 329,485
Unit-linked insurance assets, at period-end, SEK millions 142,599 132,293 139,632 124,042
Solvency factor1), at period-end 3.3 3.3 3.3 3.4
Premiums written for the Folksam Life Group amounted to SEK 18,677 million (19,098) for the first quarter of 2018. Assets
under management amounted to SEK 358,948 million (343,953) and the unit-linked insurance assets amounted to SEK
142,599 million (132,293). In total, the customers’ assets had increased by 5 per cent as of 31 March 2018, compared to
the year-earlier period. The solvency factor was 3.3 (3.3).
Folksam Life (parent company) Jan–Mar2018 Jan–Mar 2017 2017 2016
Premium income, SEK million 2,835 2,687 10,324 9,840
Underwriting result, SEK millions 782 2,506 5,706 8,190
Management expense, % 0.6 0.5 0.6 0.6
Total return, % 0.7 1.7 4.2 8.4
Assets under management, at period-end, SEK million 179,945 178,396 179,413 176,267
Solvency ratio, at period-end, % 165 167 165 165
Solvency factor1) mixed companies 3.7 3.9 3.7 3.9
Collective funding ratio2) occupational pension, at period-end, % 119 122 120 121
Collective funding ratio2) other life insurance activities, at period-end, % 118 120 118 120
1)	 The solvency factor for mixed companies refers to the sum of the capital base relative to the capital requirements for other life insurance (in accord-
ance with the Solvency II directive) and the capital base relative to the capital requirements (in accordance with the Solvency I directive) for the occu-
pational pension operations.
The solvency factor is presented with a one-quarter delay.
2)	
The collective funding ratio was calculated until 30 November 2015 divided into the business lines Life1 and Life2. Thereafter, all occupational pension
business was combined and the business lines occupational pension business and other life insurance business were formed.
Premiums written for the parent company Folksam Life in-
creased to SEK 2,835 million (2,687). The increase mainly
came from the savings products of individual occupational
pensions and individual other life insurance that increased
due to higher sales in brokered channels. Premiums written
in individual occupational pensions were SEK 354 billion. The
risk products are increasing somewhat in premium volume.
The operating costs increased by 8 percentage points com-
pared with the corresponding period last year, partly due to
higher development costs, higher sales in brokered channels
and a redirection of sales.
Total return for the period amounted to 0.7 per cent (1.7)
and was a main explanation for the lower underwriting
result compared with the corresponding period last year.
It is above all return from equities that make the total return
lower during the period. Seen over the past five years 2013–
2017, the annual average total return for Folksam Life was
7.1 per cent. The total return for the past ten-year period,
2008–2017, was 6.9 per cent per year.
The solvency ratio in the parent company was 165 per cent
(167) at 31 March 2017 and was on a par with the beginning
of the year.
The solvency factorformixed companies,whichwe presentwith
a one-quarter delay, is stable and amounts to 3.7 for the parent
company.The collective funding ratio for the defined-contribu-
tionoccupationalpensioninsuranceamountedto119percenton
31March2018,and119percentforotherlifeinsurancebusiness.
0
2
4
6
8
10
12
M
ar-18
Jan-18
D
ec-17
Sep-17
June-17
M
ay-17
Feb-17
D
ec-16
Sep-16
Jun-16
M
ar-16
Jan-16
N
ov-15
Sep-15
Jul-15
M
ay-15
M
ar-15
Jan-15
N
ov-14
Sep-14
Jul-14
M
ay-14
M
ar-14
Jan-14
D
ec-13
O
ct-13
Sep-13
Jul-13
Bonus interest rate
Old premiums Occupational pension business
Other life insurance businessNew premiums
On 30 November 2015, Folksam Life combined all occupational pension
business and the business lines “occupational pension business” and “other
life insurance business” were formed. As of 1 April 2017, the two insurance
lines have different bonus interest rates.
Förenade Liv*
Folksam General
Folksam
Skadeförsäkring
Tre Kronor
Saco Folksam
Försäkring
75%
Folksam Life
Folksam
Fondförsäkring
KPA
Pension*
Folksam
LO Fondförsäkring
51%60%
51%
10
Events during the period (Jan–March):
•	 Folksam launched the new product Private Pension.
It is a traditional insurance mainly targeted at the more
than one million of Folksam’s customers aged 25 to 55.
•	 Folksam was one of the winners in traditional insurance
in Collectum’s ITP procurement, which applies for more
than 900,000 privately employed white-collar workers
for the period October 2018 to September 2023.
Solvency ratio %, parent company
200
0
100
165
2017
165
Jan–Mar
2018
167
Jan–Mar
2017
161
2013
155
2014
162
2015
165
2016
Total return %, parent company
12
0
6
1.7
Jan–Mar
2017
0.7
Jan–Mar
2018
4.2
2017
7.6
2013
12.0
2014
3.7
2015
8.4
2016
KPA Pensionsförsäkring
KPA Pensionsförsäkring AB Jan–Mar 2018 Jan–Mar 2017 2017
Premium income, SEK million 9,361 10,218 13,378
Underwriting result, SEK millions 4,404 6,999 9,171
Management expense, % 0.1 0.1 0.2
Total return, % 0.4 2.0 4.6
Rate of return, % 0.4 2.2 4.8
Assets under management, at period-end, SEK million 174,193 160,569 163,060
Solvency ratio, at period-end, % 169 167 168
Solvency factor (S1), at period-end 16.3 16.2 16.3
Premiums written for KPA Pensionsförsäkring in defined-
contribution pensions amounted to SEK 9,361 million (10,218).
In addition to this, there were premiums of around SEK 2.5
billion that were booked in the second quarter of the ywat
KPA Pension as the default option in defined-contribution
pensions annually automatically receives many new cus-
tomers. In connection with 2018’s brokering, X (115,000)
new pension savers were added, who are covered by the
pension agreements KAP-KL and AKAP-KL. The underwrit-
ing result was benefited by positive cash flow and was SEK
4,404 million (6,999). Capital moved out in the first three
months of 2018 was SEK X million. The administrative cost
ratio in KPA Pensionsförsäkring was 0.1 (0.1). KPA Pensions-
försäkring’s solvency ratio at period-end was 169 (167) per
cent. It is mainly the positive cash flow that contributes to
the improved solvency ratio.
Total return amounted to 0.4 per cent (2.2) for the period
and the rate of return amounted to 0.4 per cent (2.2). Viewed
over the past ten years, 2008-2017, the annual average
total return for KPA Pensionsförsäkring was 7.5 per cent.
Förenade Liv*
Folksam General
Folksam
Skadeförsäkring
Tre Kronor
Saco Folksam
Försäkring
75%
Folksam Life
Folksam
Fondförsäkring
KPA
Pension
Folksam
LO Fondförsäkring
51%60%
51%
11
168
2017
Solvency ratio, %
200
0
100
172
2013
166
2014
164
2015
164
2016
167
Jan–Mar
2017
169
Jan–Mar
2018
Events during the period (Jan–March):
•	 As of 1 January 2018, KPA Pensionsförsäkring reduced
the fees by 25 per cent for the defined-contribution tradi-
tional insurance for the occupational pension agreements
AKAP-KL and KAP-KL for management of municipal
and county council employee occupational pensions.
The variable fees are reduced from 0.15 to 0.11 per cent,
while the fixed fee of SEK 48 remains. Since 2001, the
fees were reduced by more than 70 per cent.
•	 Similarly, KPA Pensionsförsäkring reduced the premium
from 3 to 2 per cent as of 1 January 2018 in a product
linked to the collectively agreed occupational pension,
the so-called waiver of premium insurance. The premium
reduction concerns 900 employers in municipalities,
county councils and municipal companies.
•	 As of 29 March 2018, KPA Pensionsförsäkring adapted
the guaranteed interest rate level for defined contribution,
traditional insurance from 0.75 per cent to 0.50 per cent
before taxes and fees. The guarantee is calculated on
85 per cent of the amount paid in. The change applies as
of 29 March 2018 and the premiums paid before this date
are not affected.
•	 Arvidsjaur and Luleå in the north to Täby, Tyresö, Motala
and Vallentuna are some of the municipalities that chose
KPA Pension as the supplier of the pension administration
during the period.
•	 For the seventh consecutive year, KPA Pension topped
the list of the pension industry’s most sustainable brands.
Folksam
2.0
Jan–Mar
2017
Total return, %
15
10
5
0
4.6
2017
8.2
2013
13.3
2014
3.3
2015
6.6
2016
0.4
Jan–Mar
2018
12
Appendix:
Other subsidiaries and associated companies
Folksam General
Tre Kronor Jan–Mar 2018 Jan–Mar 2017 2017 2016
Premiums earned, SEK million 253 242 999 962
Underwriting result, SEK millions 12 2 95 56
Profit before tax, SEK million 14 2 94 66
Total expenses, % 95.2 99.1 90.5 94.1
Solvency factor (SCR), at period-end 2.2 2 2.1 2
Folksam Skadeförsäkring
Premiums earned, SEK million 178 180 721 736
Underwriting result, SEK millions -4 11 -14 61
Profit before tax, SEK million -5 7 -18 99
Total expenses, % 102.1 95.7 103.7 93.3
Solvency factor (SCR), at period-end 2.9 2.9 2,9 2.9
Förenade Liv
Premiums earned, SEK million 144 251 1,086 1,110
Underwriting result, SEK millions 69 -11 -24 246
Profit before tax, SEK million 69 -11 -24 246
Total expenses, % 65.4 109.8 103.9 100.8
Solvency factor (SCR), at period-end 2.1 1.8 2 1.8
Saco Folksam Försäkring
Premiums earned, SEK million 39 43 174 163
Underwriting result, SEK millions 3 0 8 18
Profit before tax, SEK million 4 4 14 25
Total expenses, % 75.6 102.1 82.1 85.8
Solvency factor (SCR), at period-end 1.5 1.4 1.5 1.4
Folksam Life
KPA Livförsäkring
Premium income, SEK million 295 281 279 266
Profit/loss for the period before income tax, SEK million 18 72 4 57
Management expense ratio, % 0.2 0.2 0.7 0.6
Total return, % 0.4 1.4 3 4.8
Solvency factor (SCR), at period-end 3.1 3.1 3.1 3.2
Folksam Unit-Linked Insurance
Premium income, SEK million 7 5 20 14
Profit/loss for the period before income tax, SEK million 23 15 45 110
Management expense ratio, % 0.3 0.3 1.3 1.2
Unit-linked insurance assets, at period-end, SEK millions 42,049 40,946 42,574 39,961
Solvency factor mixed companies 1.2 1.5 1.2 1.5
Folksam LO Fondförsäkring
Premium income, SEK million 26 22 103 95
Profit/loss for the period before income tax, SEK million 40 52 241 199
Management expense ratio, % 0.03 0.03 0.1 0.1
Unit-linked insurance assets, at period-end, SEK millions 91,027 81,998 87,525 75,174
Solvency factor (S1), at period-end 5.4 4.6 5.4 4.6
13
This is the Folksam Group
Our job is to provide security for every phase of life. With us,
customers can insure themselves, their loved ones and their
property and save for their pension. Every time we meet a
customer, we also meet an owner. And we have many owners.
We insure almost half of all Swedes and take care of the pen
sions of more than two million people. As a result, the Folksam
Group is one of the leading players when it comes to insurance
and pension saving.
Our vision
Our customers should feel secure in a sustainable world.
Our business concept
We are our customers' company, offering popular insurance policies and pension
investments that provide security.
Our overriding objective
We should have the most satisfied customers in the insurance and savings industry.
Find out more at folksam.se
For further information, please contact:
•	 Jesper Andersson, CFO Folksam Group, +46 (0)70 831 59 76
•	 Kajsa Moström, PR Manager, Folksam Group, +46 (0)70-831 64 07
S1256718-05
Our customers
should feel secure in
a sustainable world

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Folksam Interim Report January – March 2018

  • 1. 1 Interim Report January – March 2018 The Folksam Group Q2 Q3Q1 Q4 2018
  • 2. 2 Significant events during the period (Jan–March) • Folksam launched the new product Private Pension. It is a traditional insurance mainly targeted at the more than one million of Folksam’s customers aged 25 to 55 who currently have no savings. • In an exclusive procedure, the Folksam Group made acquisitions of bonds issued by the World Bank (IBRD) at a value of USD 350 million or nearly SEK 2.8 billion. • Folksam launched the new digital service “Find care providers abroad” to help the customers find quality-­ assured doctor’s offices. • As of 29 March 2018, KPA Pensionsförsäkring adapted the guaranteed interest rate level for defined contribution, traditional insurance from 0.75 per cent to 0.50 per cent before taxes and fees. The guarantee is calculated on 85 per cent of the amount paid in. • For the seventh consecutive year, KPA Pension is at the top of the list of the pension industry’s most sustainable brands and Folksam ranks second in the insurance indus- try in the large survey by the Sustainable Brand Index. Significant events after the end of the period: • The Folksam Group bought green bonds issued by the European Investment Bank at a value of over SEK 3 billion (USD 400 million). This will be the Folksam Group’s biggest single acquisition. • Folksam Group launched togehter with Aberdeen Stan- dard Investment a fund in fund for property investments only open for companies within the Folksam Group. The intention is to invest Euro 300 million on the European market in the next three to four years. Overview: The Folksam Group Folksam overall Jan–Mar 2018 Jan–Mar 2017 2017 2016 Folksam Customer Index (FCI), % 72 79 78 79 Premiums, SEK million1 22,207 22,622 49,939 47,023 Assets under management, at period-end, SEK million2,3,4 406,111 390,487 394,125 375,794 Unit-linked insurance assets, at period-end, SEK million3,4,5 142,599 132,293 139,632 124,042 Number of full-time positions6 3,716 3,721 3716 3,731 1) Premiums comprise premiums earned in non-life insurance, premiums written in life insurance, and receipts and fees from unit-linked insurance investors in all ten insurance companies. 2) Konsumentkooperationens Pensionsstiftelse is not included. 3) At the end of the period. 4) Assets according to the total return table less strategic holdings, which principally relate to the value of subsidiaries. 5) Investment assets for which the policyholders bear the risk. 6) Based on paid time during the period. In this interim overview, we present reports on the Folksam as a whole, the Folksam General Group and Folksam Life Group Group refers to all insurance companies within Folksam Life and Folksam General, meaning both those consolidated and those not consolidated. The exception to this in the KPI ta- bles for the Folksam Life Group and Folksam General Group is the solvency factor that relates to the respective legal group.We concentrate on the profit/ loss for the parent companies Folksam General and Folksam Life and the subsidiary KPAPensionsförsäkring.We also present a number of central KPIs for the other subsidiaries and associated companies in the Folksam Group. Folksam General Förenade Liv Folksam Skadeförsäkring Tre Kronor Saco Folksam Försäkring Folksam Life Folksam Fondförsäkring KPA Pension** Folksam LO Fondförsäkring 51%* 51%*60%* 75%* Four brands, two Groups and ten insurance companies * Refers to the Folksam Group’s participating interest. ** The brand KPA Pension comprises the parent company KPA AB, the insurance companies KPA Livförsäkring AB (publ) (KPA Livförsäkring) and KPA Pensionsförsäkring AB (publ) (KPA Pensionsförsäkring), as well as KPA Pensionsservice AB.
  • 3. 3 Efficiency above all We are continuing to increase the pressure on the work of efficiency improvement measures, at the same time that we are focusing on the new regulations and activities for more sales. The Folksam Group’s total premium volume in the first quarter of the year amounted to SEK 22,207 million (22,622). The primary growth continues to come from collectively agreed occupational pensions, and above all the subsidiary KPA Pension. Within the non-life insurance business, the premiums earned were in line with last year. Total return for our companies was slightly lower than the levels the year before, mainly as a result of lower return on the equities portfolios. We recently made two investments worthy of a special mention. In February, we made our third bond investment of USD 350 million in a bond issued by a body in the World Bank. This time, it did not involve green bonds, but through the acquisition we want to highlight the UN’s 17 Global Sustainable Development Goals and direct focus on four of them. We made the other investment after the end of the quarter in April. For a vale of USD 400 million, or more than SEK 3 billion, we bought green bonds issued by the European Investment Bank. This will be the Folksam Group’s biggest single acquisition. With our continued pro- gress in the market for green bonds, we have now surpassed SEK 20 billion in the asset class and are approaching the goal of owning SEK 25 billion in it before the end of 2018. It feels good. The global economic development is strong and the Inter­ national Monetary Fund’s GDP forecasts of nearly 4 per cent growth for both 2018 and 2019 stand fast. The developed countries in Europe and Asia, like the U.S., have a stable economic development, even if the world is still facing many politically difficult challenges. Within the Folksam Group, we have had continued focus on everyday activities and stability. On the customer meeting – and on efficiency improvement. Quite a bit is happening continuously, but we have now shifted into high gear for the next few years. A part of this is the streamlining of the organisation to only encompass the business areas of Life and General, which we introduced as of 1 April 2018. The change gives the business areas clearer responsibility for profit and profitability. It increases the pressure on efficien- cy improvement, which ultimately makes it possible for us to set lower premiums and better conditions for our custom- ers and owners. We also have a focus on sales, which we were not fully satis- fied with in all areas. An answer in the search for more stable sales and more customers that seek us out because we can offer what they need – security – is the launch of the new product Private Pension. It is a traditional insurance mainly targeted at our more than one million customers aged 25 to 55 who currently have no savings. All of this takes place in parallel with the introduction of the well-known regulations GDPR, PRIIP, IDD, MIFID and POG and what we do not yet know what they contain (IORP). We have a lot of work ahead of us. But it’s basically about increasing the security for the customers. And in all of the challenges that we have ahead of us, we can find strength in the fact that the customers are satisfied with us and are staying ever longer. We are proud of this. And it gives us a clear vision of what we should continue to work towards. Jens Henriksson President and CEO
  • 4. 4 Market overview and the Folksam Group Market development Folksam is retaining its position in the market. According to premium figures from the Swedish Insurance Federation after the end of 2017, we are still the market leader in life insurance and third in the non-life insurance market. The total life insurance market subject to competition grew by 11 per cent to SEK 211 billion during year, mainly through a positive development in endowment insurance that increased by more than 20 per cent. Folksam is maintaining its leading position in total premiums in life insurance even if the market share is somewhat lower and amounts to 14.5 (15.2) per cent (paid-in premiums for both old and new insurance policies). The seven largest companies comprise 69 per cent of total premiums paid. The market share in new policies is decreasing, but Folksam remains third after Skandia and Alecta. In total premiums, Folksam is still the largest, The total non-life insurance market grew by 3.6 per cent or SEK 80 billion compared with the previous year. However, we are still the third-largest player. The Folksam Group’s total premiumvolume in the first quarter of 2018 amounted to SEK 22,207 million (22,622). The growth comes primarily from the collective occupational pension business. The Folksam Life Group accounted for SEK 18,677 million (19,098) and the Folksam General Group for SEK 3,530 million (3,525). Macroeconomics The global economic improvement is continuing, not least thanks to the developed economies in Europe and the U.S. showing strength. In a fresh forecast, the IMF raised its fore- cast for global growth to 3.9 per cent for this year and 2019. According to the IMF, a slow-down is expected in a few years, especially in the U.S. when the effects of the country’s tax reform subside. Ageing populations, weak product growth, protectionism and less integration of the world economy are other risks. However, Sweden is showing indications of a strong economic growth with both high growth and falling unemployment. The IMF’s forecast for the Swedish economy is a growth of 2.6 per cent this year and 2.2 per cent in 2019. Inflation is still below 2 per cent and the prevailing low interest situation is expected to continue for a while to come. For the insurance industry, the negative interest rate is still a challenge based on a return perspective, even if the players have handled the situation well to-date. Managed assets and unit-linked insurance assets At 31 March 2018, the Folksam Group managed SEK 406,111 million (390,487). At 31 March 2018, the unit-linked insur- ance assets amounted to SEK 142,599 million (132,293). The increase of the unit-linked insurance assets is due to good value growth and a strong positive premium inflow. Total premium volume, SEK millions 50,000 40,000 30,000 20,000 10,000 0 47,023 2016 40,438 2013 47,501 2014 50,469 2015 49,939 2017 22,207 Jan–Mar 2018 22,622 Jan–Mar 2017 Folksam'smanagedassetsandunit-linkedinsuranceassets,SEKbillions 500 400 300 200 100 0 Unit-linked insurance assets 140 394 2017 143 406 2018 March 282 79 2013 326 100 2014 111 345 2015 124 376 2016 259 62 2012 Swedish equities 13 % Foreign equities 19 % Swedish interest-bearing 52 % Foreign interest-bearing 6 % Special investments 3 % Properties 8 % Folksam Group’s managed assets, March 2018
  • 5. 5 The various companies of the Folksam Group are showing a slightly lower return in the first three months of 2018 compared with the same period in the previous year. It is primarily equities that have lower returns. However, special investments are showing good returns, but account for a relatively small part of the asset portfolios. Some special events in the asset management business in the period January to March 2018: • In an exclusive procedure, the Folksam Group made acquisitions of bonds issued by the World Bank (IBRD) at a value of USD 350 million or nearly SEK 2.8 billion. Through this third acquisition of the same size with a World Bank body as the borrower, the Folksam Group wants to direct focus at four of the UN’s 17 Global Sustainable Development Goals. • KPA Pensionsförsäkring exclusively invested SEK 200 million in Vellinge Municipality’s first green bond. The bond will finance the zero-energy building called “Omtankens hus” [House of consideration] in Höllviken – the municipality’s new nursing home and meeting place for the elderly. • In the unit-linked insurance business, SPP Europa Plus was added to SPP’s plus concept, which Folksam launched before the beginning of the year in its guided fund range. These index-linked Plus funds are fossil free, take sustain- ability criteria into consideration and guide placements towards more sustainable companies. After the end of the period, the Folksam Group bought green bonds issued by the European Investment Bank at a value of over SEK 3 billion (USD 400 million). This will be the Folksam Group’s biggest single acquisition. With this, the Folksam Group will have invested around SEK 20 billion in green bonds over two years’ time. The goal is to increase these investments to SEK 25 billion, before the end of 2018. The investments are distributed in the Folksam Group as follows: Folksam Life USD 182 million, Folksam General USD 52 million and KPA Pension USD 166 million. Folksam Group launched togehter with Aberdeen Standard Invest- ment a fund in fund for property investments only open for companies within the Folksam Group. The intention is to invest Euro 300 million on the European market in the next three to four years. IDD New and future regulations are placing major demands for the reorganization of companies in the insurance and pension savings industries. The Ministry of Finance has proposed a new Insurance Distribution Directive (IDD), which contains a large number of reforms that increase customer protection and create more uniform competitive conditions in the market. IDD is a political agreement at the EU level that will begin to apply on 1 October 2018. Business models, policies, agreements, document and informational materials as well as compensation to employees will be affected. Training of personnel will also be required and perhaps new permits to ensure that the operation is consistent with the new requirements. A proposition was made in April and a recurring input from the Folksam Group was to explain that protection is already in place for collectively agreed insurance by the equal collective agreement parties negotiating solutions. As an insurance company, we accede to the negotiated model. Solvency II and occupational pension regulation Solvency II (insurance business legislation) has applied since 2016, at the same time that companies that conduct occupational pension operations can instead follow transi- tional rules. At the start of October 2016, the Government announced a policy decision regarding the upcoming occu- pational pension regulation. Based on the ambition of achieving a solution that provides adequate protection for consumers at the same time as allowing effective manage- ment of occupational pensions, the decision means that there are different regulations for occupational pension companies and insurance companies. A number of signifi- cant issues are still awaiting decisions, however, such as what the capital requirements will be for the occupational pension companies. Decisions on these issues are expected to be announced by the Ministry of Finance in spring 2018. GDPR Even the EU’s General Data Protection Regulation (GDPR), which replaces the current Swedish Personal Data Act (PUL) on 25 May 2018, will require the Folksam Group to adapt operations that handle personal data. The GDPR in- creases the focus on each individual’s rights and ownership of their personal data. Requirements of writing in telephone sales In January 2018, it was announced that the Government wants to introduce requirements of writing in telephone sales. The proposal means that it will no longer be possible to enter a verbal agreement when sellers contact consumers by phone. If the parties want to enter an agreement, a con- firmation of the offer must be sent to the consumer after the phone call is over. The confirmation from the company and the approval from the customer must be in writing and can be sent, for example, by e-mail, SMS or postal letter. Some parts of the Government bill may meet opposition in the Swedish Parliament – including the effective date which is proposed to be as early as 1 September 2018. The Swedish Parliament will decide the matter on 14 June 2018.
  • 6. 6 Digitalisation Digitalisation and automation are affecting insurance and pension savings in many ways. On one hand, new risks and changed ways of communicating with customers are arising, and on the other, new insurance needs, business models and competitors are being created. The Internet of Things and self-driving cars, a sharing economy and automated claims handling and robot advice are concrete examples of the consequences of digitalisation and automation. For Folksam, major development initiatives, such as enhan­ce­ ment of our IT systems and an increase in our digital presence for customer communication are continuing with a view to making us an even more modern and effective enterprise. But they are also driving costs. We, therefore, prioritise among the projects to ensure that the projects we have under way provide the intended benefit. Robotics and FutureLab are two new units in the Folksam Group that aim to prepare the operations for future technical leaps. Sustainability While the U.S. has repealed climate laws and decided to leave the Paris Agreement, researchers continue to sound the alarm of ice in the Arctic melting faster than previously thought. In Sweden, the Government commissioned an investigation of how the finance market can contribute to the climate adjustment by promoting the market for green bonds. A result from the investigation, which was submitted to the Minister for Finance at the beginning of January 2018, was the proposal that the state issue green bonds. It has now been circulated for comment. Based on the Folksam Group’s overall sustainability objec- tives, we have identified four of the UN’s Global Sustainable Development Goals as guides in this work: • Good health and well-being (Goal 3) • Gender equality (Goal 5) • Responsible consumption and production (Goal 12) • Climate action (Goal 13). The work on responsible capital management is linked to all 17 of the global goals, with focus on lifting up to the furthest possible extent the four goals the Folksam Group has prioritised. Within the scope of the corporate network of the Haga Initiative, Folksam has also committed to be fossil-free by 2030. We have even invested extensively in green bonds and today have surpassed SEK 20 billion in investments. The goal is to own SEK 25 billion in this asset class before the end of 2018. Folksam General with subsidiaries reports in accordance with Solvency II. Folksam Life with subsidiaries has pure Solvency II companies (KPA Livförsäkring), companies with mixed operations (Folksam Fondförsäkring and Folksam Life) and pure occupational pension companies (Folksam LO fondförsäkring and KPA Pensionsförsäkring) that follow the Solvency I regulations. The companies’ capital requirements under Solvency II are determined according to the standard model, which is adapted to an average, European insurance company. All companies meet the solvency and minimum capital requirements. Calculations of the solvency factor for Folksam General (Group) and Folksam Life (parent company) are presented with a one-quarter delay.
  • 7. 7 Folksam General Folksam General Group Jan–Mar 2018 Jan–Mar 2017 2017 2016 Premiums earned, SEK million 3,530 3,525 14,651 14,269 Assets under management, at period-end, SEK million 46,953 46,328 46,658 46,106 Solvency factor1) (SCR), at period-end 2.0 2.0 2.0 2.0 The premiums earned in the Folksam General Group increased to same period in 2017. We then must take into account that the unions Unionen and Vision chose to not renew their insurance in Förenade Liv/Folksam. Assets under management increased by 1 per cent to SEK 46,953 million (46,328). The solvency factor according to the Solvency II directive was 2.0 (2.0). Folksam General (parent company) Jan–Mar 2018 Jan–Mar 2017 2017 2016 Premiums earned, SEK million 2,916 2,808 11,671 11,298 Underwriting result, SEK millions -19 -27 108 -250 Profit/loss before appropriations and income tax, SEK million 129 -9 913 1,746 Total expense ratio, % 101.6 102.4 97.9 100.8 of which claims expense ratio, % 84.1 86.6 82.7 84.0 of which operating expense ratio, % 17.6 15.8 15.2 16.8 Total return, % 0.9 0.3 3.4 6.6 Solvency capital, at period-end, % 19,259 17,864 18,996 18,092 Funding ratio, at period-end, % 163 154 168 157 Solvency factor1) (SCR), at period-end 2.2 2.2 2.2 2.2 1) The solvency factor pertains to the capital base in relation to capital requirements in accordance with the Solvency II directive. The solvency factor is presented with a one-quarter delay. The premiums earned for the period amounted to SEK 2,916 million (2,808) in the parent company, which is 4 per cent higher than the first quarter of 2017. The strong offering and the greater willingness-to-pay for insurance among custom- ers continued to drive demand and contribute to the volume growth. Likewise, the trend towards insurance with more content continued, at the same time that some premium adjustments increased revenues. It was mainly home owner insurance and animal insurance that accounted for the premium increase, but sickness and accident also grew as a result of volume growth in individual accident insurance. The total expense ratio in the parent company amounted to 101.6 (102.4), which is an improvement of 0.8 percentage points. The claims expense ratio improved to 84.1 (86.6) per cent. The operating expense ratio thereby increased to 17.6 (15.8) as a result of higher depreciations of acquisition costs and higher development expenses. The underwriting result amounted to SEK -19 million (-27), which is SEK 8 million higher than last year. It is primarily higher premiums earned and better claims outcomes that contributed to the improvement in earnings. Earnings were negatively affected in part by lower return on assets in the insurance business and increased operating costs. Profit before appropriations and tax amounted to SEK 129 million (-9) for the period. The improvement can be traced to higher returns on assets and the improved technical result. The total return ratio was 0.9 (0.3) per cent. This is mainly due to higher returns in interest-bearing securities, but also special investments as a result of higher market appraisals of holdings. The solvency factor, which we present with a one-quarter delay, amounted to 2.2 (2.2) for the parent company. The funding ratio increased to 163 (154) per cent in the parent company. Förenade Liv Folksam General Folksam Skadeförsäkring Tre Kronor Saco Folksam Försäkring 75% Folksam Life Folksam Fondförsäkring KPA Pension* Folksam LO Fondförsäkring 51%60% 51%
  • 8. 8 Events during the period (Jan–March): • Folksam launched the new digital service “Find care pro- viders abroad” to help the customers find quality-assured doctor’s offices and at the same time reduce the costs for travel claims. • The commercial business concluded the restructuring that characterised the operations in recent years and meant that the operations were concentrated to certain markets and companies. 0 150 50 168 2017 154 Jan–Mar 2017 163 Jan–Mar 2018 143 2012 149 2013 153 2014 149 2015 157 2016 Solvency ratio, %, parent company
  • 9. 9 Folksam Life Folksam Life Group Jan–Mar 2018 Jan–Mar 2017 2017 2016 Premium income, SEK million 18,677 19,098 35,288 32,754 Assets under management, at period-end, SEK million 358,948 343,953 347,258 329,485 Unit-linked insurance assets, at period-end, SEK millions 142,599 132,293 139,632 124,042 Solvency factor1), at period-end 3.3 3.3 3.3 3.4 Premiums written for the Folksam Life Group amounted to SEK 18,677 million (19,098) for the first quarter of 2018. Assets under management amounted to SEK 358,948 million (343,953) and the unit-linked insurance assets amounted to SEK 142,599 million (132,293). In total, the customers’ assets had increased by 5 per cent as of 31 March 2018, compared to the year-earlier period. The solvency factor was 3.3 (3.3). Folksam Life (parent company) Jan–Mar2018 Jan–Mar 2017 2017 2016 Premium income, SEK million 2,835 2,687 10,324 9,840 Underwriting result, SEK millions 782 2,506 5,706 8,190 Management expense, % 0.6 0.5 0.6 0.6 Total return, % 0.7 1.7 4.2 8.4 Assets under management, at period-end, SEK million 179,945 178,396 179,413 176,267 Solvency ratio, at period-end, % 165 167 165 165 Solvency factor1) mixed companies 3.7 3.9 3.7 3.9 Collective funding ratio2) occupational pension, at period-end, % 119 122 120 121 Collective funding ratio2) other life insurance activities, at period-end, % 118 120 118 120 1) The solvency factor for mixed companies refers to the sum of the capital base relative to the capital requirements for other life insurance (in accord- ance with the Solvency II directive) and the capital base relative to the capital requirements (in accordance with the Solvency I directive) for the occu- pational pension operations. The solvency factor is presented with a one-quarter delay. 2) The collective funding ratio was calculated until 30 November 2015 divided into the business lines Life1 and Life2. Thereafter, all occupational pension business was combined and the business lines occupational pension business and other life insurance business were formed. Premiums written for the parent company Folksam Life in- creased to SEK 2,835 million (2,687). The increase mainly came from the savings products of individual occupational pensions and individual other life insurance that increased due to higher sales in brokered channels. Premiums written in individual occupational pensions were SEK 354 billion. The risk products are increasing somewhat in premium volume. The operating costs increased by 8 percentage points com- pared with the corresponding period last year, partly due to higher development costs, higher sales in brokered channels and a redirection of sales. Total return for the period amounted to 0.7 per cent (1.7) and was a main explanation for the lower underwriting result compared with the corresponding period last year. It is above all return from equities that make the total return lower during the period. Seen over the past five years 2013– 2017, the annual average total return for Folksam Life was 7.1 per cent. The total return for the past ten-year period, 2008–2017, was 6.9 per cent per year. The solvency ratio in the parent company was 165 per cent (167) at 31 March 2017 and was on a par with the beginning of the year. The solvency factorformixed companies,whichwe presentwith a one-quarter delay, is stable and amounts to 3.7 for the parent company.The collective funding ratio for the defined-contribu- tionoccupationalpensioninsuranceamountedto119percenton 31March2018,and119percentforotherlifeinsurancebusiness. 0 2 4 6 8 10 12 M ar-18 Jan-18 D ec-17 Sep-17 June-17 M ay-17 Feb-17 D ec-16 Sep-16 Jun-16 M ar-16 Jan-16 N ov-15 Sep-15 Jul-15 M ay-15 M ar-15 Jan-15 N ov-14 Sep-14 Jul-14 M ay-14 M ar-14 Jan-14 D ec-13 O ct-13 Sep-13 Jul-13 Bonus interest rate Old premiums Occupational pension business Other life insurance businessNew premiums On 30 November 2015, Folksam Life combined all occupational pension business and the business lines “occupational pension business” and “other life insurance business” were formed. As of 1 April 2017, the two insurance lines have different bonus interest rates. Förenade Liv* Folksam General Folksam Skadeförsäkring Tre Kronor Saco Folksam Försäkring 75% Folksam Life Folksam Fondförsäkring KPA Pension* Folksam LO Fondförsäkring 51%60% 51%
  • 10. 10 Events during the period (Jan–March): • Folksam launched the new product Private Pension. It is a traditional insurance mainly targeted at the more than one million of Folksam’s customers aged 25 to 55. • Folksam was one of the winners in traditional insurance in Collectum’s ITP procurement, which applies for more than 900,000 privately employed white-collar workers for the period October 2018 to September 2023. Solvency ratio %, parent company 200 0 100 165 2017 165 Jan–Mar 2018 167 Jan–Mar 2017 161 2013 155 2014 162 2015 165 2016 Total return %, parent company 12 0 6 1.7 Jan–Mar 2017 0.7 Jan–Mar 2018 4.2 2017 7.6 2013 12.0 2014 3.7 2015 8.4 2016 KPA Pensionsförsäkring KPA Pensionsförsäkring AB Jan–Mar 2018 Jan–Mar 2017 2017 Premium income, SEK million 9,361 10,218 13,378 Underwriting result, SEK millions 4,404 6,999 9,171 Management expense, % 0.1 0.1 0.2 Total return, % 0.4 2.0 4.6 Rate of return, % 0.4 2.2 4.8 Assets under management, at period-end, SEK million 174,193 160,569 163,060 Solvency ratio, at period-end, % 169 167 168 Solvency factor (S1), at period-end 16.3 16.2 16.3 Premiums written for KPA Pensionsförsäkring in defined- contribution pensions amounted to SEK 9,361 million (10,218). In addition to this, there were premiums of around SEK 2.5 billion that were booked in the second quarter of the ywat KPA Pension as the default option in defined-contribution pensions annually automatically receives many new cus- tomers. In connection with 2018’s brokering, X (115,000) new pension savers were added, who are covered by the pension agreements KAP-KL and AKAP-KL. The underwrit- ing result was benefited by positive cash flow and was SEK 4,404 million (6,999). Capital moved out in the first three months of 2018 was SEK X million. The administrative cost ratio in KPA Pensionsförsäkring was 0.1 (0.1). KPA Pensions- försäkring’s solvency ratio at period-end was 169 (167) per cent. It is mainly the positive cash flow that contributes to the improved solvency ratio. Total return amounted to 0.4 per cent (2.2) for the period and the rate of return amounted to 0.4 per cent (2.2). Viewed over the past ten years, 2008-2017, the annual average total return for KPA Pensionsförsäkring was 7.5 per cent. Förenade Liv* Folksam General Folksam Skadeförsäkring Tre Kronor Saco Folksam Försäkring 75% Folksam Life Folksam Fondförsäkring KPA Pension Folksam LO Fondförsäkring 51%60% 51%
  • 11. 11 168 2017 Solvency ratio, % 200 0 100 172 2013 166 2014 164 2015 164 2016 167 Jan–Mar 2017 169 Jan–Mar 2018 Events during the period (Jan–March): • As of 1 January 2018, KPA Pensionsförsäkring reduced the fees by 25 per cent for the defined-contribution tradi- tional insurance for the occupational pension agreements AKAP-KL and KAP-KL for management of municipal and county council employee occupational pensions. The variable fees are reduced from 0.15 to 0.11 per cent, while the fixed fee of SEK 48 remains. Since 2001, the fees were reduced by more than 70 per cent. • Similarly, KPA Pensionsförsäkring reduced the premium from 3 to 2 per cent as of 1 January 2018 in a product linked to the collectively agreed occupational pension, the so-called waiver of premium insurance. The premium reduction concerns 900 employers in municipalities, county councils and municipal companies. • As of 29 March 2018, KPA Pensionsförsäkring adapted the guaranteed interest rate level for defined contribution, traditional insurance from 0.75 per cent to 0.50 per cent before taxes and fees. The guarantee is calculated on 85 per cent of the amount paid in. The change applies as of 29 March 2018 and the premiums paid before this date are not affected. • Arvidsjaur and Luleå in the north to Täby, Tyresö, Motala and Vallentuna are some of the municipalities that chose KPA Pension as the supplier of the pension administration during the period. • For the seventh consecutive year, KPA Pension topped the list of the pension industry’s most sustainable brands. Folksam 2.0 Jan–Mar 2017 Total return, % 15 10 5 0 4.6 2017 8.2 2013 13.3 2014 3.3 2015 6.6 2016 0.4 Jan–Mar 2018
  • 12. 12 Appendix: Other subsidiaries and associated companies Folksam General Tre Kronor Jan–Mar 2018 Jan–Mar 2017 2017 2016 Premiums earned, SEK million 253 242 999 962 Underwriting result, SEK millions 12 2 95 56 Profit before tax, SEK million 14 2 94 66 Total expenses, % 95.2 99.1 90.5 94.1 Solvency factor (SCR), at period-end 2.2 2 2.1 2 Folksam Skadeförsäkring Premiums earned, SEK million 178 180 721 736 Underwriting result, SEK millions -4 11 -14 61 Profit before tax, SEK million -5 7 -18 99 Total expenses, % 102.1 95.7 103.7 93.3 Solvency factor (SCR), at period-end 2.9 2.9 2,9 2.9 Förenade Liv Premiums earned, SEK million 144 251 1,086 1,110 Underwriting result, SEK millions 69 -11 -24 246 Profit before tax, SEK million 69 -11 -24 246 Total expenses, % 65.4 109.8 103.9 100.8 Solvency factor (SCR), at period-end 2.1 1.8 2 1.8 Saco Folksam Försäkring Premiums earned, SEK million 39 43 174 163 Underwriting result, SEK millions 3 0 8 18 Profit before tax, SEK million 4 4 14 25 Total expenses, % 75.6 102.1 82.1 85.8 Solvency factor (SCR), at period-end 1.5 1.4 1.5 1.4 Folksam Life KPA Livförsäkring Premium income, SEK million 295 281 279 266 Profit/loss for the period before income tax, SEK million 18 72 4 57 Management expense ratio, % 0.2 0.2 0.7 0.6 Total return, % 0.4 1.4 3 4.8 Solvency factor (SCR), at period-end 3.1 3.1 3.1 3.2 Folksam Unit-Linked Insurance Premium income, SEK million 7 5 20 14 Profit/loss for the period before income tax, SEK million 23 15 45 110 Management expense ratio, % 0.3 0.3 1.3 1.2 Unit-linked insurance assets, at period-end, SEK millions 42,049 40,946 42,574 39,961 Solvency factor mixed companies 1.2 1.5 1.2 1.5 Folksam LO Fondförsäkring Premium income, SEK million 26 22 103 95 Profit/loss for the period before income tax, SEK million 40 52 241 199 Management expense ratio, % 0.03 0.03 0.1 0.1 Unit-linked insurance assets, at period-end, SEK millions 91,027 81,998 87,525 75,174 Solvency factor (S1), at period-end 5.4 4.6 5.4 4.6
  • 13. 13 This is the Folksam Group Our job is to provide security for every phase of life. With us, customers can insure themselves, their loved ones and their property and save for their pension. Every time we meet a customer, we also meet an owner. And we have many owners. We insure almost half of all Swedes and take care of the pen sions of more than two million people. As a result, the Folksam Group is one of the leading players when it comes to insurance and pension saving. Our vision Our customers should feel secure in a sustainable world. Our business concept We are our customers' company, offering popular insurance policies and pension investments that provide security. Our overriding objective We should have the most satisfied customers in the insurance and savings industry. Find out more at folksam.se For further information, please contact: • Jesper Andersson, CFO Folksam Group, +46 (0)70 831 59 76 • Kajsa Moström, PR Manager, Folksam Group, +46 (0)70-831 64 07 S1256718-05 Our customers should feel secure in a sustainable world