1. FONALITY CASE STUDY
San Diego-based Overland Storage
THE COMPANY
San Diego-based Overland Storage provides storage solutions that take the Client Testimonial
complexity out of data management and protection.
“ The deciding factor in choosing
Fonality was the robust telephony
features and the cost savings their
THE SITUATION
The company had decided it was time to find a solution that was less complex and
solution provided.
”
costly than their existing Nortel/Shortel PBX systems, yet offered robust calling Greg Harvey
features that would enable them to: IT Director, Overland Storagea
▪ Provide real-time presence information to employees in the office, at home,
and on the road
▪ Improve customer service and support by enhancing the capabilities of agents
in their contact center
▪ Measure the performance of agents and marketing campaigns through automatically generated performance reports
▪ Make it easier for employees to stay in touch, from any location around the world Overland Storage chose
Fonality as their voice solution.
THE SOLUTION
Fonality’s PBXtra with HUD (Heads Up Display) made it easy for Overland Storage to give employees the capabilities they needed
at a cost they could afford. The solution delivered:
▪ A web-based control panel that made it easy to deploy, manage, and maintain the system
▪ Cost savings of more than $14,000 per year in maintenance alone
▪ Skills-based routing, instant messaging, click to SMS, call forwarding, and mobile integration that made it easier
for employees to stay in touch
▪ CRM integration, screen pops, and on-the-fly call recording to help improve customer service
▪ Lead management, agent call, call history, and other reports to measure agent and marketing campaign effectiveness
Fonality helped Overland Storage find a voice solution that was as easy to use as the storage systems they supply.
To discover how we can help your business grow, visit fonality.com or call 877-FONALITY F ON ALI TY C A S E S TU D Y