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Amer Sports and Digital Disruption
Transitioning our business to new value creation
Connected Devices & Digital Services / Marko Orenius / 30 May 2017
Amer Sports in brief
6 June 20173
• Net sales 2,6 B EUR (2016)
• Personnel 8,526
• One of the leading sporting
goods and outdoor companies in
the world
• Strong brand portfolio
• Positioned to benefit from long
term trends
19%
15%
17%13%
11%
14%
6% 5%
Net sales by business (2016)
Footwear
Winter Sports Equipment
Apparel
Fitness
Individual Ball Sports
Team Sports
Cycling
Sports Instruments
6 June 2017 Amer Sports Company Presentation4
OUR TRADITIONAL BUSINESS MODEL
ECOM
++%OF BUSINESS
OMNI - CHANNEL
73%USED MULTIPLE
CHANNELS
NO POD
=
NO BUSINESS
RESEARCH
ONLINE
BEFORE
PURCHASE
PEER TO
PEER
92% READ PEER
REVIEWS IN
PURCHASE
CONSIDERATION
#1 SHOPPING EXPERIENCE
NO SILO BETWEEN
SPORT AND LIFE
SPORTS
EXPERIENCE
ADVENTURE
PERSONAL JOURNEY
#2 PRODUCT USE
SOCIAL &
COMMUNITY
BELONGING IS
A KEY DRIVER
ERA OF
MULTI-SPORT
MIX & MATCH
FREE PLAY
OUTDOORS
IN THE CITY
BY 2020,
2/3
OF THE
POPULATION
WILL LIVE
IN A CITY
New era for the sports industry – business transformation
Omnichannel retail is the new normal – rebuild systems
Co-creation of value with the consumer – service design
TRAINING LOAD
REST & RECOVER
PROGRESS
SMART TRAINING INSIGHTS
TRAINING LOAD, REST & RECOVERY, PROGRESS, PLAN
CONNECT
EDBASKE
TBALL
3-2-1 HE SHOOTS. HE SCORES!
THE MOST EXCITING GAMES ARE USUALLY WON IN
THE FINAL SECONDS. THE WILSON X CONNECTED
BASKETBALL PUTS YOU IN THE GAME WITH FUN APP
MODES THAT CRANK UP THE PRESSURE.
WITH THE BIG SHOT IN YOUR HANDS DO YOU HAVE
WHAT IT TAKES TO STEP UP AND BE CLUTCH?
10
Consumer Database Marketing Automation Analytics
Identity & Access Management
Digital Identity
Preferred partners
Own retail Stores
Own eCommerce
Connected
Devices
Services
Physical
Touchpoints
Digital Presence
3rd party
Products &
Services
Connected Products & Services Engagement-based marketing User profiling to sell more
6/6/2017
Digital Business Platform
“it all starts with identity”
Mountains of data streaming
from personal IOT devices
and shopping patterns
connected to digital identities
Security and Privacy are
paramount to consumers
We want to become capable,
trusted guardians of sports
related data for our customers
Precor connected gym equipment
45,000 consoles in 3,000 locations in 79 countries
9M exercisers annually
12 6/6/2017
The enterprise architecture
needs a re-design and rebuild
Cannot and should not be
done by ourselves – need
capable technology partners
Regulation and geographical
limitations add to the
complexity already today
Big Data is the new value
driver and sits at the core
ACME Inc: Future State Architecture
Shopper/Consumer
Behavioural Data
Channels Email
Mobile
Apps
SMS
Phone White Mail
Broad
cast
Print
Media
Social
(Tracked)
Social
(Other)Inbound
Outbound
Brand
Sites
In
Store
Execution/
Engagement
Marketing Systems Customer Service Systems
Supporting
Functions/
Operations
Data
Agency Solutions
Apps & IoT
Online Stores
Connected
Devices
Customer Brand/Product
Loyalty
Programs
Email
Management
Audience
Management
Mobile Push
Campaign
Management
Technology Force.comFuel
Case
Management
Knowledge
Management
CTI
SLA
Management
Loyalty Management
Workflow & Approval Apps
IoT Apps
Social
Monitoring &
Engagement
Journey
Builder
Predictive
Intelligence
SAP ERP
Middleware – ETL, SFTP
Landing Pages
Reporting/
Analytics
Marketing Cloud
Reporting
Services Analytics
Salesforce Reports &
Dashboards
Web Analytics
Integration
Collaboration Chatter Communities Agency Collaboration AppsSearch SharePoint Connect
Salesforce Connect
Wave
Closed Loop Digital Marketing
Core Consumer
Datastore
Group
Messaging
Heroku
3rd Party
Sites
DMP
Security SSO Social Sign On
Identity
Management
Roles Permissions
GDSN/GS1
Self
Service
Portal
Commerce
Catalog Management
Order Management
Fulfilment
Consumer & Customer Relations and Services
Enterprise DW
External Content
Other 3rd Party
integrations
Content Management eRetailing Marketing Operations Product Management
Web Syndicated Availability
Ratings &
Reviews
Price
Monitoring
eRetail Analytics
Marketing Resource
Management
Master
Catalog
Master Data
Management
Product Lifecycle
Management
Pricing
Management
Sitecore OpenTextKruxJanrain
Sharing Encryption Audit
Single Consumer View
WCMS
Content Delivery
Site Management
SharePoint
SharePoint Files/SitesSalesforce Files
Marketing Cloud API’s App API’s
Magento
and/or
Hybris
Content
The future business opportunity is
in digital ecosystems from
omnichannel marketing to IOT
devices by creating lifetime value
for the consumer
Sharing of data between consumers
and companies needs orchestration
to allow for value chains to form
Consumers are just about ready for
the future and we need to work to
get there soon
Amer Sports - ForgeRock Identity Live - Dusseldorf

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Amer Sports - ForgeRock Identity Live - Dusseldorf

  • 1. Amer Sports and Digital Disruption Transitioning our business to new value creation Connected Devices & Digital Services / Marko Orenius / 30 May 2017
  • 2.
  • 3. Amer Sports in brief 6 June 20173 • Net sales 2,6 B EUR (2016) • Personnel 8,526 • One of the leading sporting goods and outdoor companies in the world • Strong brand portfolio • Positioned to benefit from long term trends 19% 15% 17%13% 11% 14% 6% 5% Net sales by business (2016) Footwear Winter Sports Equipment Apparel Fitness Individual Ball Sports Team Sports Cycling Sports Instruments
  • 4. 6 June 2017 Amer Sports Company Presentation4 OUR TRADITIONAL BUSINESS MODEL
  • 5. ECOM ++%OF BUSINESS OMNI - CHANNEL 73%USED MULTIPLE CHANNELS NO POD = NO BUSINESS RESEARCH ONLINE BEFORE PURCHASE PEER TO PEER 92% READ PEER REVIEWS IN PURCHASE CONSIDERATION #1 SHOPPING EXPERIENCE
  • 6. NO SILO BETWEEN SPORT AND LIFE SPORTS EXPERIENCE ADVENTURE PERSONAL JOURNEY #2 PRODUCT USE SOCIAL & COMMUNITY BELONGING IS A KEY DRIVER ERA OF MULTI-SPORT MIX & MATCH FREE PLAY OUTDOORS IN THE CITY BY 2020, 2/3 OF THE POPULATION WILL LIVE IN A CITY
  • 7. New era for the sports industry – business transformation Omnichannel retail is the new normal – rebuild systems Co-creation of value with the consumer – service design
  • 8. TRAINING LOAD REST & RECOVER PROGRESS SMART TRAINING INSIGHTS TRAINING LOAD, REST & RECOVERY, PROGRESS, PLAN
  • 9. CONNECT EDBASKE TBALL 3-2-1 HE SHOOTS. HE SCORES! THE MOST EXCITING GAMES ARE USUALLY WON IN THE FINAL SECONDS. THE WILSON X CONNECTED BASKETBALL PUTS YOU IN THE GAME WITH FUN APP MODES THAT CRANK UP THE PRESSURE. WITH THE BIG SHOT IN YOUR HANDS DO YOU HAVE WHAT IT TAKES TO STEP UP AND BE CLUTCH?
  • 10. 10 Consumer Database Marketing Automation Analytics Identity & Access Management Digital Identity Preferred partners Own retail Stores Own eCommerce Connected Devices Services Physical Touchpoints Digital Presence 3rd party Products & Services Connected Products & Services Engagement-based marketing User profiling to sell more 6/6/2017 Digital Business Platform “it all starts with identity”
  • 11. Mountains of data streaming from personal IOT devices and shopping patterns connected to digital identities Security and Privacy are paramount to consumers We want to become capable, trusted guardians of sports related data for our customers
  • 12. Precor connected gym equipment 45,000 consoles in 3,000 locations in 79 countries 9M exercisers annually 12 6/6/2017
  • 13.
  • 14. The enterprise architecture needs a re-design and rebuild Cannot and should not be done by ourselves – need capable technology partners Regulation and geographical limitations add to the complexity already today Big Data is the new value driver and sits at the core
  • 15. ACME Inc: Future State Architecture Shopper/Consumer Behavioural Data Channels Email Mobile Apps SMS Phone White Mail Broad cast Print Media Social (Tracked) Social (Other)Inbound Outbound Brand Sites In Store Execution/ Engagement Marketing Systems Customer Service Systems Supporting Functions/ Operations Data Agency Solutions Apps & IoT Online Stores Connected Devices Customer Brand/Product Loyalty Programs Email Management Audience Management Mobile Push Campaign Management Technology Force.comFuel Case Management Knowledge Management CTI SLA Management Loyalty Management Workflow & Approval Apps IoT Apps Social Monitoring & Engagement Journey Builder Predictive Intelligence SAP ERP Middleware – ETL, SFTP Landing Pages Reporting/ Analytics Marketing Cloud Reporting Services Analytics Salesforce Reports & Dashboards Web Analytics Integration Collaboration Chatter Communities Agency Collaboration AppsSearch SharePoint Connect Salesforce Connect Wave Closed Loop Digital Marketing Core Consumer Datastore Group Messaging Heroku 3rd Party Sites DMP Security SSO Social Sign On Identity Management Roles Permissions GDSN/GS1 Self Service Portal Commerce Catalog Management Order Management Fulfilment Consumer & Customer Relations and Services Enterprise DW External Content Other 3rd Party integrations Content Management eRetailing Marketing Operations Product Management Web Syndicated Availability Ratings & Reviews Price Monitoring eRetail Analytics Marketing Resource Management Master Catalog Master Data Management Product Lifecycle Management Pricing Management Sitecore OpenTextKruxJanrain Sharing Encryption Audit Single Consumer View WCMS Content Delivery Site Management SharePoint SharePoint Files/SitesSalesforce Files Marketing Cloud API’s App API’s Magento and/or Hybris Content
  • 16. The future business opportunity is in digital ecosystems from omnichannel marketing to IOT devices by creating lifetime value for the consumer Sharing of data between consumers and companies needs orchestration to allow for value chains to form Consumers are just about ready for the future and we need to work to get there soon