Critical Questions You Must Ask Support Services Providers

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As your IT environment grows and you serve more clients, it is important to have partners who can support you in a timely manner and do it right the first time. Today’s IT environments are more complex than ever and some support service providers make it harder to manage your environment by keeping you on long hold times or not providing you with dedicated engineers familiar with your environment or with the right credentials or experience to help you. Consider this information as you read the slideshow: • 288x the complexity of yesterday’s network • Your clients expect a wonderful experience despite increased complexity • How much will downtime cost your company if you went down? • The four critical things to look for in a partner that provides support services

View the Forsythe First Call Support Solution Brief

Critical Questions You Must Ask Support Services Providers

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Recent surveys benchmarking the status of U.S. companies' efforts to meet the May 25 deadline for the EU Global Data Protection Regulation (GDPR) have revealed a startling lack of preparedness. Companies not yet in compliance are likely to violate the directive if they don’t take immediate action, and fines can amount to 2-4 percent of a company’s annual gross revenue. Do you have the resources and information you need to comply? View to learn: --What GDPR means to your business --Short, medium, and long-term actions you can take to protect regulated data and achieve compliance --How you can streamline incident response and third-party risk management capabilities --How to streamline the resources and technology needed to keep up with the evolving regulatory landscape Don't fall behind on these compliance regulations. Take the steps needed to protect the data you collect.

Keep Calm and Comply: 3 Keys to GDPR Success

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Keep Calm and Comply: 3 Keys to GDPR Success

Backup isn’t going away, but it is changing. Data is now one of your company’s most valuable assets, but you may be challenged to leverage it for competitive and operational advantage. More flexibility, visibility, and intelligence into data is needed. As well as improved insights into where data resides and its importance in the business hierarchy. Increased efficiency, effectiveness, and control is the goal. Are you ready to modernize backup from a transactional process to a forward-thinking strategy? View to learn: --New questions you should be asking about where your data lives, who owns data decisions, and what’s optimal for the business. --Keys to jump-starting modernization. --What improved visibility and intelligence into data delivers. --Why multi-cloud management and risk assignment are essential to protecting your most valuable data. The future of storage is here, so don’t get left behind—start planning your next move.

Beyond backup to intelligent data management

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The EU Global Data Protection Regulation (GDPR) and New York State Cybersecurity Requirements for Financial Services Companies (23 NYCRR 500) represent a landmark change in the global data protection space. While they originate in different countries and apply to different organizations, their primary message is the same: Protect your data, or pay a steep price. More specifically, protect the sensitive data you collect from customers. With deadlines looming, is your organization ready? The time to act is now. Read more to learn: --Key mandates and minimum requirements for compliance --Why a comprehensive data-centric security strategy is invaluable to all data protection and data privacy efforts --How you can gauge your organization’s incident response capabilities --How to extend your focus beyond the organization’s figurative four walls to ensure requirements are met throughout your supply chain The first New York requirements deadline has arrived. With the next deadline of mandates only 6 months away, you don't want to fall behind and leave your organization at risk for potential penalties and fines.

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SIEM technology has been around for years and continues to enjoy broad market adoption. Companies continue to rely on SIEM capabilities to handle proactive security monitoring, detection and response, and regulatory compliance. However, with today’s staggering volume of cyber-security threats and the number of security devices, network infrastructures and system logs, IT security staff can become quickly overwhelmed. Gartner projects that by 2020: -- 50% of new SIEM implementations will be delivered via SIEM as a service. -- 60% of all advanced security analytics will be delivered from the cloud as part of SIEM-as-a-service offerings.

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Traditional prevention and detection methods are being bypassed, and many organizations either don’t know what to do, or they don’t have the right resources in place to advance their security. To keep up with highly skilled and aggressive attackers, we have to move beyond the predictable patterns of network security and static defenses that our cyber adversaries are well-attuned to. View to learn: --The value of defensive deception to enterprise cyber-security efforts --Deception technologies that can help you lure and divert attackers --Techniques and tactics for detecting and disrupting an attacker’s lateral movement --The typical inflection point for deterring the majority of attacks

6 Ways to Deceive Cyber Attackers

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Digital Transformation is the new black in IT. Every business needs IT to be faster, cheaper and more flexible. Traditional IT cannot adapt to the new rules in many markets. In an increasingly disruptive competitive environment, digital transformation through cloud looms as an inevitability. You need a cloud strategy, however, many organizations struggle with the “what, why, where and how.” You must honestly and thoroughly assess your current state and your future needs, with very clearly defined expected business outcomes. A plan is key; it can be very difficult to get to a new destination without map or a GPS. Can you methodically evolve and optimize your IT, or is a revolution required now to save your business from getting left behind? View to learn: --Key questions to ask yourself to understand if you need an IT evolution or revolution. --Use cases that can drive the pace and scope of your digital transformation. --What evolution and revolution look like in practice. --How this approach sets you up to create the right cloud strategy for your business.

Your Cloud Strategy: Evolution or Revolution

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Endpoints are everywhere, and endpoint security is evolving. Endpoints also remain the most attractive target for hackers as a point of entry for attacks because they’re connected to the weakest link in enterprise data protection: humans. View the SlideShare to learn: --Why evolving threats require increased endpoint defense capabilities. --What organizations can do to protect against known and unknown threats, while reducing manual processes for administrators. --The primary capabilities of endpoint detection and response (EDR) tools, and how you can find the right fit for your business. --Where your organization sits on the endpoint security maturity scale. --Keys to maturing your endpoint security strategy. A new generation of products and services is helping organizations keep pace with modern threats and advance beyond traditional, prevention-oriented endpoint protection to a more comprehensive — and realistic — focus on detection and incident response.

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IT professionals must adopt an entrepreneurial mindset to keep pace with continuous change, market trends, quickly launched solutions, and new customer demands. Slow-moving enterprises relying on legacy technologies are falling behind—Uber doesn’t own a single vehicle, yet it turned the taxi industry upside down. Leveraging cloud-based technologies is the fastest way to enable transformation. Whether you want to modernize, innovate, or both, take a cue from open source developers. Open source enables continuous transformation with quick deployment of new agile features while keeping things in check through continuous inspection. How can you make open source work for your organization? Learn about: --Why a collaborative mindset leads to more effective technologies that can evolve as needed. --How to establish cloud governance so all your data is compliant and secure. --Why open source doesn’t mean outsource and how to revitalize your team. --The importance of a “fail fast” culture in which you learn from mistakes, innovate, and drive business value. --How real companies have made it happen.

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Migrating to a new data center isn’t just about getting more floor space, power and cooling for your IT equipment. Instead, it’s about getting the infrastructure and IT services that you need to be flexible, and to easily scale and meet changing business demands. When you research data center solutions providers, find out what additional services they offer beyond just real estate, cooling and power. Additional services, ranging from managed services to migration to managed hosting, can help you keep pace with changing customer and business demands. Learn about the seven essential services that your data center solutions provider should provide you in 2016 and beyond.

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It is no longer enough to focus our efforts on networks and endpoints. As IT changes continue to occur, organizations need to keep pace and advance their security by focusing on the data itself through the development of a data-centric security program. A comprehensive data-centric security strategy includes the following 10 key elements: 1 - Data discovery 2 - Data classification 3 - Data tagging & watermarking 4 - Data loss prevention 5 - Data visibility 6 - Encryption strategies 7 - Enhanced gateway controls 8 - Identity management 9 - Cloud access 10 - Continuous education This presentation contains a synopsis of each element. As organizations develop a data-centric security program, it is important to assess current maturity levels and determine which areas need to be prioritized and remediated first.

10 Keys to Data-Centric Security

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Cyber attacks carried out by nation-states and cybercrime rings often get the headlines, but insider threats can be far more costly and damaging. A recent cyber security study by Ponemon points to insiders as the most costly source of attacks at an average of nearly $145,000 each, and incidents involving insiders also take the longest to resolve, averaging 54 days. What you will learn: --The types of insiders behind these threats. -- How to determine if your organization is doing enough to address them. --Five key elements to building an effective insider threat strategy. --How to move beyond IT and treat these threats as an operational issue that crosses people, process and technology.

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The best form of defense against cyber attacks and those who perpetrate them is to know about them. Collaborative defense has become critical to IT security, and sharing threat intelligence is a force multiplier. But for many organizations, good quality intelligence is hard to come by. Commercial threat intelligence technology and services can help enterprises arm themselves with the strategic, tactical and operational insights they need to identify and respond to global threat activity, and integrate intelligence into their security programs. Threat intelligence sources have varying levels of relevance and context, and there are concerns about data quality and redundancy, shelf life, public/private data sharing, and threat intelligence standards. However, if processed and applied properly, threat intelligence provides a way for organizations to get the insight they need into attackers’ plans, prioritize and respond to threats, shorten the time between attack and detection, and focus staff efforts and decision-making. View to learn: --The difference between threat information and threat intelligence. --Available sources of intelligence and how to determine if they apply to your business. --Key steps for preparing to ingest threat information and turn it into intelligence. --How to derive useful data that helps you achieve your business goals. --Tools that are available to make collaboration easier.

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Don’t wait for the education system to catch up. The quickest way to address the IT skills gap is to stop looking for the unicorn and stop waiting for the educational system to catch up. Instead, leverage a mix of agile learners and seasoned veterans to carry your IT organization into the future. You can cultivate agility by creating a learning-friendly environment, outsourcing your mundane tasks and focusing your resources on areas that give you the highest returns. Here are five steps that will help you close the IT skills gap in your organization:

5 Ways to Close Your Information Technology Skills Gap

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When the business and IT aren’t unified, IT can become less effective at enabling the business to meet its goals. By assessing your organization’s IT investments and really understanding your IT portfolio, you can find out what’s working for you and what’s working against you. This presentation shows you why the unification of business and IT is so important. Consider these facts when you read the presentation: --IT is expected to drive business innovation yet maintain archaic systems. --The IT and business environment changes so quickly, the average chief information officer (CIO) is out of a job every five years. --Cost savings can occur by scoring your applications and weighing their priority.

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As we conduct more and more business online, the digital world has become a hacker’s paradise. To combat the growing threat of cyber attacks, many companies are hiring chief information security officers (CISOs) whose main responsibility is to make sure data is secure. Recent high-profile data breaches have demonstrated that it is not a role for the faint of heart. “We’re like sheep waiting to be slaughtered,” said David Jordan, the CISO for Arlington County in Virginia. “We all know what our fate is when there’s a significant breach.” IT research firm Gartner predicts that by 2020, 30 percent of Global 2000 companies will have been directly compromised by independent cyber activists or cyber criminals. In order to protect information assets, CISOs and other security professionals are facing a difficult challenge: they have to keep up with cyber criminals, check off a growing list of compliance boxes, and keep close tabs on the security practices of their partners and employees. Addressing the sheer volume and evolution of cyber attacks is daunting for even the most security-conscious IT teams. It requires an in-depth understanding of organizational risks and vulnerabilities, as well as current threats and the most effective policies and technologies for addressing them. Only by understanding their risks can organizations target limited security dollars to the technologies and strategies that matter most. Getting maximum benefit from a vulnerability assessment requires an understanding of your organization’s mission-critical processes and underlying infrastructure, and applying that understanding to the results. To be truly effective, it should include the following steps:

Eight Steps to an Effective Vulnerability Assessment

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Data center architecture has evolved from fixed to virtual and, more recently, to cloud enabled. However, there has always been one missing link delaying the realization of the dynamic, orchestrated data center: the network. IT often has to wait hours, days, or weeks for network administrators to make complex configuration adjustments to each individual network switch and router in order to accommodate new services and changing performance requirements. Enter software-defined networking (SDN), an up-and-coming technology that may one day make the network as dynamic, automated, and centrally managed as its virtual server and storage brethren. However, as with any maturing technology, SDN’s evolving standards, architectures and solutions can be confusing for companies trying to figure out when, where, and how to get started. Understanding where SDN is at in the maturity lifecycle is key to seeing its relevance in the data center. Join us to explore: --Why organizations are intrigued by SDN and what is required to realize its benefits. --The different types of SDN's and how to determine the best fit for your organization. --Core concepts of zero trust networks and why you should build one. --The speed and agility advantage SDN delivers. --How you can make the business case for SDN.

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In the past, data center operators often thought of floor space as the major factor in determining the design of a new data center facility. Today, data center managers should think about the density of the power, not the amount of floor space they have to work with. More than 20 years ago, most data center facilities were designed with less than 100 W per square foot and sometimes even as low as 40 to 60 W per square foot. Over the past 10 years, data center design density has increased to between 100 and 150 W per square foot and/or less than 5 kW per cabinet. In recent years, however, the trend toward even higher-density data center environments has been accelerating, as a result of the vast proliferation of virtualization and cloud implementation. These new technologies demand higher kW-per-cabinet densities that aging data center facilities simply cannot accommodate. When considering either building a new facility or sourcing a new data center provider, owners and operators would be wise to consider smaller, high-density environments over larger, low-density environments. In addition to being able to support the latest information technology (IT) equipment in a higher-density environment, owners and operators would also benefit from significant cost savings that can be realized when building or leasing a high-density environment (as compared to a low-density environment).

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Security challenges combined with eager cyber attackers have led enterprise data breaches to increase at an alarming pace. For example, last year in the second quarter alone there were 237 data breaches that exposed more than 175 million records worldwide—almost 2 million stolen records per day. Of all those stolen records, only one percent were encrypted and therefore useless to hackers. While the value of encryption is understood, it can be an intimidating solution to implement and most companies struggle to use it effectively. You can leverage encryption to help provide persistent data protection once you understand the key elements of a successful strategy.

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It all comes back to a simple concept: What you give your employees is what you get from them. A robust collaboration solution can attract a talented pool of potential employees while driving greater engagement and corresponding business performance. Conversely, an antiquated communication system can frustrate talented employees and ultimately drive them away. Inevitably, our work lives intersect with our personal lives. Globalization drives cross border collaboration. Employees want to create, innovate, and interact in teams and with each other while retaining the flexibility of working from anywhere, anytime and on any device. A collaboration solution that provides an optimal end user experience while driving organizational value becomes a competitive differentiator to the business. And that’s where UC collaboration is worth its weight in gold.

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This past Sunday, November 30, CBS 60 Minutes aired an interview with Fireye CEO Dave DeWalt, entitled "Swiping Your Card". Among other statistics, the feature reveals that “illegal intrusions into the computer systems of U.S. companies is at a record high this year and climbing”. Key Points: • 2014 will forever be known as the year of the data breach due to the breaches at Target, Michaels, P.F. Chang’s and Home Depot • The goal of cybersecurity today is to ensure that the hackers, after they get in, can only leave with minimal information, instead of all of it. • 97% of companies are breached. As a result, most companies are growing their security spend. • 229 days is the average time intruders are in an enterprise’s system before getting caught • Hundreds of thousands of attacks are seen day and night across the globe • 80% of security breaches involve stolen and weak passwords • Cybersecurity criminals today are sophisticated operations, mostly overseas • While retailers like Target, when breached, will suffer brand damage, the banks end of paying to the tune of billions

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Dubai, often portrayed as a shimmering oasis in the desert, faces its own set of challenges, including the occasional threat of flooding. Despite its reputation for opulence and modernity, the emirate is not immune to the forces of nature. In recent years, Dubai has experienced sporadic but significant floods, testing the resilience of its infrastructure and communities. Among the critical lifelines in this bustling metropolis is the Dubai International Airport, a bustling hub that connects the city to the world. This article explores the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the deployment of external web forms using Jotform for Bonterra Impact Management. This solution can be customized to your organization’s needs and deployed to support the common use cases below: - Intake and consent - Assessments - Surveys - Applications - Program registration Interested in deploying web form automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Jeffrey Haguewood

Dubai, known for its towering skyscrapers, luxurious lifestyle, and relentless pursuit of innovation, often finds itself in the global spotlight. However, amidst the glitz and glamour, the emirate faces its own set of challenges, including the occasional threat of flooding. In recent years, Dubai has experienced sporadic but significant floods, disrupting normalcy and posing unique challenges to its infrastructure. Among the critical nodes in this bustling metropolis is the Dubai International Airport, a vital hub connecting the world. This article delves into the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.

Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf

Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf

Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf

Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365. But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction. Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general. See what it can do to keep your users happy and productive! In this session we will cover - Why CQD data alone is not enough to troubleshoot call problems - The importance of attributing call problems to the right call participant - What call quality analytics can do to help you quickly find, fix-, and prevent problems - Why having retrospective detailed insights matters - Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

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Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf

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Why Teams call analytics are critical to your entire business

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Critical Questions You Must Ask Support Services Providers

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7. View the Forsythe First Call Support Solution Brief