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C O M P A N Y           R E P O R T

          India
       23 Aug 2011
                                        Zensar Technologies                                               Rs 127
        Sec tor : IT                    Strong financials, robust bu siness mix
  xxxo...

BSE Sensex                    16,498    Zensar ended FY11 strongly positioned for growth. The acquisition of Akibia in
Nifty                          4949     November 2010 makes Zensar among the leaders in infrastructure management
52 week high (Rs)               193     amongst IT midcaps. Zensar has also reorganised its business along focus verticals,
52 week low (Rs)                125     which will allow it to cross-sell its service capabilities and mine clients better.
                                        We believe Zensar now has a robust business model. Besides, it has a better financial
                                        record than most IT midcaps, including some fancied more by the market. It has
                                        stronger margins, better capital efficiency, and makes free cash flows more regularly
Bloomberg                   ZENT.IN
                                        than most IT midcaps.
NSE Code           ZENSARTECH
                                        We believe Zensar can rerate toward higher end of peer group valuations, offering
BSE Code                     504067
                                        strong returns over a two year period.
Equity Shares                  43.37
(m)                                     A free cash flow generating company
Face    Value                    10
(Rs)                                    Zensar generated free cash of over Rs 2 bn over FY8-10. This allowed it do its largest
Market Cap                     5,474    acquisition yet, a $66mn (around Rs 3 bn) all cash deal to acquire an IM company in
(Rs mn)
                                        FY11. With robust operating cash flow going forward, Zensar will have ammo for
                                        further strategic acquisitions over FY11-13.
  Share Price Performance (%)           Growth better than peer averages
                Zensar        Sensex
                                        Zensar holds its ground against peers in growth rates delivered in revenues, EBITDA
1 week              -6.61       -1.39   and net profit over FY08-11. Its revenues grew 12% over FY08-11, compared to a
1 month            -13.63      -11.88   peer average of 7.4%. PAT has grown at 25% versus 17% for peers.
3 month            -27.32       -8.31
                                        Growth drivers in place for FY11-13
6 month            -22.81       -9.24
1 year             -26.23      -10.38   Zensar made a significant acquisition in FY11, that of Akibia, an IM company. This
                                        will add over Rs 3.5 bn to the FY12 topline. More importantly, there is strong
                                        opportunity to cross-sell between existing Akibia and Zensar clients. Zensar is also
 Shareholding Pattern (Jun’11)%         creating focussed verticals, a move which will help it mine its clients better, and
Promoters                      47.79
                                        compete better against peers.
FIIs                            8.02    At current price, Zensar quotes at 4.2x FY11 and around 2.8x FY13e earnings,
DII                             2.52    below midcap averages. We rate Zensar at 5.2x expected FY13 earnings, giving a
Bodies Corporates               2.46    likely price of Rs 230 by March 2013. This implies a return of 80% absolute, or
Others                         41.68    about 50% annualised upside from current levels. Dividend yield is 2.8% on
                                        FY11 DPS (despite a 1:1 bonus in FY11); this could rise to 4% by FY13.
                                                               FY'09      FY'10       FY'11    FY'12E      FY'13E
                                         Sales                  9,222      9,610     11,383     15,607     17,820
                                         EBITDA                 1,259      1,700      1,550      1,889      2,592
                                         PAT                      866      1,273      1,317      1,363       1914
                                         EBITDA margin (%)         14         18         14         12         15
                                         Net margin (%)            10         13         12          9         11
                                         ROE (%)                  32           43         34        27         28
                                         ROCE (%)                 30           41         24        20         25
                                         P/E Ratio (x)            2.1         4.6        4.2        4.0        2.9
                                         EV/EBITDA (x)            1.4         2.9        4.6        3.8        2.8
                                         Dividend Yield (%)                              2.8        3.6        4.1
                                        Rs mn
Company Report: Zensar Technologies                               23 Aug’11




                       Investment Rationale


                       Came out of FY11 positioned for growth
                       Akibia acquisition a strong growth driver
                       Zensar’s acquisition strategy is focussed on plugging gaps in its service
                       offerings, designed to give global heft to critical parts of its business.
                       For example, the Thought Digital acquisition catapulted Zensar among the top
                       Oracle shops in India, and added considerable gap over its midcap peers.

Akibia a               The Akibia deal is a similar transformatory acquisition, positioning Zensar
transformatory         strongly in the infrastructure management (IM) space. Akibia had a topline of
deal                   $108mn at the time of its acquisition, around 40% of Zensar’s FY11 turnover.
                       With this, Zensar is now amongst top ten players in IM space in India. Akibia
                       revenues reflected only in Q4 of FY11, so there will be significant topline
                       impact in FY12. Akibia will add over Rs 3.5 bn to FY12 topline, playing a
                       key role in projected 43% revenue growth for FY12.

IM is among the        More importantly, Akibia has strong pedigree in the IM space, which is one of
fastest growing IT     the fastest growing IT segments. This can lift overall growth rates for Zensar.
segment                Also, Akibia presents significant cross sell opportunities. Several verticals
                       within Zensar see opportunity for increment growth coming from cross selling
                       opportunities. The cross sell opportunity could an incremental 5-10% growth
                       to Zensar over next couple of years.

                       Verticalisation will help in better client relationships
                       The other significant change at Zensar is creation of a few focussed verticals,
                       and stated organisation drive to run the business around vertical-driven sales
                       process.
                       Done well, this may have significant benefits. It will allow Zensar to mine its
                       own client base better. For example, earlier an insurance sales lead may not
Verticalisation will   have had incentive to push say an IM solution. Now, with a top-down
allow better client    approach to serving clients, the mantra would be to provide holistic solutions,
mining                 incorporating various parts of the service offerings.
                       Verticalisation will also allow better solution selling abilities. IT clients have
                       now matured, they now want IT companies which can talk business rather
                       than mere coding. With clients now beginning to expect and appreciate higher
                       level sales, this is a move in the right direction. Large IT has already begun to
                       move to verticalisation, we believe midcap IT companies which are fast off
                       the block on this trend will gain as well.




Four-S Research                                                                                        2
Company Report: Zensar Technologies                              23 Aug’11



                     Market ignoring strengths in the business
Not a me-me-too in   Zensar’s valuations seem to suggest that the market thinks its business
everything it does   portfolio is inferior to most IT midcaps. The market seems to be unwilling to
                     give value to several strengths Zensar has built in recent years.

                     Oracle Practice
Among the leading    Zensar is among the key players in India in Oracle delivery. It has more than
Oracle shops in      1,200 associates dedicated to this practice.
India, ahead of      Having executed over 500 projects, Zensar's expertise extends over Oracle E-
midcap peers         Business Suite, Business Intelligence, Hyperion, Demantra, Oracle Fusion
                     Middleware, Databases, Shared Services and Oracle Retail. It is a Platinum
                     partner of Oracle. Only Infosys is a Diamond partner, a higher category. In
                     the Oracle practice, Zensar is at par or better than any other midcap IT
                     company, and even capable of competing with the IT majors in some cases

                     IM Practice
Akibia puts Zensar   The Akibia acquisition was meant to be transformatory for Zensar’s IM
among the best IM    practice. With this acquisition, Zensar would count as among the leaders in
shops                the IM space amongst midcap IT.

                     Ability to handle large clients
Zensar has           A large customer relationship is both a positive and a risk. The positive part
successfully         is certainly the demonstrated ability to deal with a large relationship. Cisco is
handled Cisco        a more than $100mn account for Zensar. While in the last few months the
relationship         size of business from Cisco has dipped, as Cisco is going through an internal
                     restructuring, Zensar’s ability to deliver here is certain a positive stamp for
                     the company.
                     Zensar now has another large relationship with Assurant, an insurance client.

                     Strong on process
World class          Zensar is the world's first enterprise-wide SEI CMM Level 5 Company. This
processes            shows the company’s focus on rigorous processes. Some of that is also
                     visible in its financial processes, discussed below.

                     Better quality of financials
                     Zensar has done much better in cash flows compared to peers
                     We believe if the market is hugely concerned about viability and growth
                     potential of the midcap IT segment, the first thing investors should check is
                     the cash flow statement. If investors gave due attention to the cash flows, we
                     believe some of the company valuations would look different from what they
                     are now.


Four-S Research                                                                                      3
Company Report: Zensar Technologies                            23 Aug’11

                                    Free Cash Generation at mid-cap IT companies
                                                                  FY08-10        FY08-11
                                      1 3i Info                     -9,914         -8,445
                                      2 Geometric                      525            715
                                      3 Infinite                       600            637
                                      4 Infotech Ent                   580           -260
Zensar has among                      5 KPIT                           911            549
the better cash flow                  6 Mastek*                      1,294          1,379
performances                          7 Mind Tree                    1,939          1,532
amongst midcaps                       8 NIIT Tech                    1,536          1,697
                                      9 Polaris                      4,715          4,777
                                     10 Rolta*                      -7,495        -10,093
                                     11 Sonata                         885          1,873
                                     12 Subex                         -222            270
                                        Industry Average              -387           -447
                                     13 Zensar                       1,853            -69
                                        Rank                             3              9
                                                            (Rs mn) *Year ending June

Fancied midcaps        Some mid-cap IT companies which are relatively more fancied than Zensar,
like Rolta, Infotech   like Rolta, Infotech Enterprises, and 3i Infotech, are running on inferior free
have poor cash         cash flows. This means they are still buyers of growth. 3i has done dozens of
flow focus             acquisitions, Rolta seems to run a huge capex.
                       What the table above tells us is that unless Zensar does a sizeable acquisition
                       (which it did in FY11) it will generate free cash.

                       Judicious use of cash flow important for driving growth
Cash flows-M&A         We believe this is a strategy which can lead to sustainable growth – generate
an important           free cash, do a focussed acquisition to plug portfolio gaps and enhance
growth strategy        growth rates. The trick here is to maintain a tight leash on operating cash
                       flows, and do acquisitions judiciously.




Four-S Research                                                                                      4
Company Report: Zensar Technologies                                                                                                                            23 Aug’11



Some peers have       Simple as it sounds, this is not something all that easy to implement, if you
frittered cash away   look at the peer group. Both 3i Infotech and Rolta generate large amounts of
                      operating cash, yet they run hugely negative free cash. In 3i’s cash, it is both
                      aggressive fixed asset purchase and acquisitions. In Rolta, it is mainly fixed
                      assets which more than eat up the cash flow. In 3i’s case, we believe there is
                      lack of discipline in acquisitions, in the other case, you have to question the
                      need to massive investments in fixed assets.
                      Take another case, Infotech Enterprises, which has a market cap of more than
                      2x Zensar. It has generated just marginally better operating cash flow as
                      Zensar over the last 5 years. In 3 of these 5 years, Zensar has done better.
                      Infotech again has invested 50% more in fixed assets compared to Zensar.
                      In sum, we believe Zensar is doing far better than peers in both free cash flow
                      generation, and end use of cash flows.

                      Better working capital management
                      The chart below shows debtor turnover for the latest financial year. As can be
                      seen, Zensar is comfortably above peer average, and behind only two of the
                      peers on this parameter. Companies like 3i and Rolta, which don’t seem to
                      value free cash flows, are among the lower ones on this parameter.

                                                                                     Debtor Turnover (x)
                              10.0
                               9.0
Zensar has                     8.0
                               7.0
superior debtor                6.0
collections                    5.0
                               4.0
                               3.0
                               2.0
                               1.0
                               0.0
                                                                      Infotech Ent




                                                                                                                                                                                 Zensa r
                                                           Infinite




                                                                                             Mastek




                                                                                                                                                          Subex
                                               Geometric




                                                                                                                                                 Sonata



                                                                                                                                                                  Ind Avera ge
                                     3i Info




                                                                                                                              Pola ris
                                                                                      KPIT




                                                                                                                                         Rolta
                                                                                                                  NIIT Tech
                                                                                                      Mind Tree




                      Better receivables management is one reason for the healthy operating cash
                      flows at Zensar.

                      Better capital efficiency
                      That Zensar is running an efficient operation is clearly visible from the ROCE
                      chart below. Zensar has returned an ROCE of above 25% for 6 of the last 8
                      years. Other than Infinite and NIIT Tech, Zensar is above all peers on this
                      count.




Four-S Research                                                                                                                                                                                   5
Company Report: Zensar Technologies                                                                                                                          23 Aug’11


                                                                                              ROCE (%)
                                45.0
                                40.0
                                35.0
Zensar scores in                30.0
capital efficiency              25.0
                                20.0
                                15.0
                                10.0
                                 5.0
                                 0.0




                                                                        Infotech Ent
                                                             Infinite




                                                                                                                                                                                Zensar
                                                                                              Mastek
                                                 Geometric




                                                                                                                                                 Sonata



                                                                                                                                                                  Ind Average
                                       3i Info




                                                                                                                                                          Subex
                                                                                                                               Polaris

                                                                                                                                         Rolta
                                                                                       KPIT




                                                                                                                   NIIT Tech
                                                                                                       Mind Tree
                      Valuation anomaly
                      No need to quote below peers
                      Zensar is getting valued below the average valuations for mid-cap IT
                      companies. In the section on peer comparison below, we have further split
                      that mid-cap IT space into two parts: companies getting low valuation, and
                      those fancied somewhat more in the market. There is a distinct difference in
                      the valuation of companies in the two groups.
                      Zensar seems to be getting clubbed amongst the lesser fancied midcaps.
                      While the better valued peer group quotes at a trailing PE of 8.65, Zensar is
                      quoting at a PE 4.21. As we have seen above, the strong financials and
                      strengths in key business niches suggest there is no need for a valuation gap.
                      Even if the gap is partially bridged, the stock offers a strong upside.

                      Risk factors
                      Higher contribution from single client

Zensar has high       Zensar has around 31% of revenue coming from its largest client, CISCO,
dependence on         which it lists in its manufacturing vertical. This makes Zensar highly sensitive
Cisco. This year,     to performance of CISCO and its decisions regarding IT expenditure. With
business from Cisco   CISCO undergoing structural changes and facing budget cuts, Zensar may not
could suffer          witness major growth in this account in near future. But Zensar is now
                      diversifying its business into various segments to mitigate dependence on
                      Cisco. Zensar will also get help from cross-selling to Akibia clients which will
                      again reduce this risk.

                      Currency Risk
While Zensar has      Revenues for Zensar are mostly in foreign currency, making Zensar highly
managed currency      sensitive to currency movements. Zensar is already looking to diversify its
well, current         geographical client base in emerging countries and Asia pacific.
volatile financial    It must also be pointed out that Zensar has managed forex risk well so far.
markets pose a risk   While some other midcap peers gave nasty currency shocks around 2008/09,
                      Zensar was not among these.

Four-S Research                                                                                                                                                                                 6
Company Report: Zensar Technologies                                23 Aug’11



                           Peer Benchmarking
                           The peer set: midcap IT companies
Zensar is squarely         With a market capitalisation of around Rs 5.55 bn, Zensar is a midcap IT
placed in the middle       company. The table below gives key headline data for the midcap IT space. As
of the midcap IT           can be seen, sales, EBITDA and PAT for Zensar place it close to the midpoint
universe by size           of midcap IT universe.
                           However, in terms of value ascribed to the business, whether via market cap or
                           EV, Zensar falls considerably below peer averages. This is also evident from
                           the last row of the table below, where we have given how Zensar compares
                           against peer averages.

                   Market          EV        Sales      Sales 3   EBITDA      EBITDA       PAT        PAT 3
                    Cap                                   yr                    3 yr                   yr
                                                        CAGR                   CAGR                   CAGR
 3i Infotech           5,452      27,248     25,875       6%        50,415       8%        2,536       -2%
 Geometric             2,448      2,384       6,229       2%        9,235       129%        575        `-ve
 Infinite              3,061      3,602       8,894      34%        14,787      59%        1,072       53%
 Infotech Ent          12,705     9,208      12,175      16%        18,034      20%        1,397       28%
 KPIT                  13,118     12,128     10,235      14%        15,221      10%         946        15%
 Mastek                2,485      1,215       7,138      -13%       8,722       -26%        677        -31%
 Mindtree              14,122     13,709     15,332      10%        17,850      20%        1,016       32%
 NIIT                  10,569     9,485      12,323      12%        20,480      29%        1,822       30%
 Polaris               13,239     11,874     16,200       7%        21,390      10%        2,119       31%
 Rolta                 15,827     28,377     17,411      13%        37,402      -12%       3,821       12%
 Sonata                3,277      2,093      14,111      -6%        14,008      -4%         856        6%
 Subex                 3,119      8,535       4,926      -6%        13,128      61%         788        NA

 Average               8,285      10,821     11,984       7%        20,056      25%        1,469       17%
 Zensar                5,552       7,240     11,483      12%        20,715      11%        1,363       25%
                                                                                                         (Rs mn)


                           Comparing key P&L items
                           Note the CAGRs
3 year CAGRs for           The key factor to note in the above table is the 3 year CAGR ratios for sales
Zensar are above           and net profit. On each of those counts, Zensar fares as much or better than
peer averages              peer averages.

                           Profitability: Sustainable strong profits
Profitability better       Zensar has been able to maintain good profitability across last few years. Its net
than peer averages         margin has been around 12-13%. This is again in line with peer group average.
                           For FY11 for example, the peer set has a net margin of 12.3%, as against
                           11.9% for Zensar.


Four-S Research                                                                                             7
Company Report: Zensar Technologies                           23 Aug’11


                                                  FY11 Margin (%)
                       Company                   EBIDTA      PAT
                       Rolta                       21.5         21.9
                       Polaris                     13.2         13.1
                       Infotech Enterprise         14.8         11.5
                       Mindtree                    11.6          6.6
                       KPIT                        47.7         29.6
                       NIIT                        16.6         14.8
                       3i Infotech                 19.5          9.8
                       Infinite                    16.6         12.0
                       Subex                       26.7         16.0
                       Sonata                      9.9           6.1
                       Geometric                   14.8          9.2
                       Mastek                      12.2          9.5
                       Average                     16.7         12.3
                       Zensar                      13.6         11.9



                       Balance sheet ratios
                       Much better on leverage

                                                     Debt Equity (x)    Interest Coverage (x)
                       Company
                                                    FY10      FY11       FY10        FY11
                       Rolta                         0.8        0.7       6.8         1.1
                       Polaris                        -         0.0      176.3        99.3
                       Infotech Enterprise            -          -        52.8        85.6
                       Mindtree                       -         0.0       55.0        98.0
                       KPIT                          0.3        0.2       15.5        85.3
                       NIIT                          -0.1       0.4       74.8       292.6
                       3i Infotech                   2.2        1.9       2.8         2.5
                       Infinite                      0.2        2.6       36.3        78.5
                       Subex                         2.2        2.6       1.4         2.9
                       Sonata                        0.1        0.1       16.3        15.8
                       Geometric                     0.1        0.0       14.3        69.7
                       Mastek                        0.1        0.0       47.0        66.7
                       Average                       0.5        0.7       41.6        74.8
                       Zensar                        0.1        0.5       52.6        23.6



While Akibia deal   While large cap IT companies are sitting on cash hoards, midcap IT companies
has pushed up debt, have struggled with debt. Not so for Zensar. While it currently does not have a
in general Zensar   cash hoard due to the recent acquisition, its debt situation is at least far more

Four-S Research                                                                                     8
Company Report: Zensar Technologies                               23 Aug’11

has maintained low          manageable compared to many of its better fancied midcap IT peers.
net debt                    Among larger peers, 3i Infotech has a big mess on its balance sheet. Rolta’s
                            debt-equity also generally has been larger than Zensar.


                            Better liquidity ratios

                                           Current Ratio (x)                            Cash Ratio (x)
Company                          FY9              FY10               FY11            FY10           FY11
Subex                            0.68              0.50              0.61            0.06           0.02
Sonata                           1.23              1.65              1.78            0.20           0.25
Infinite                         1.33              1.53              0.61            0.10           0.20
Mastek                           1.74              2.88              2.85            0.61           1.24
3i Infotech                      2.92              2.53              4.41            0.65           0.32
NIIT                             1.17              2.06              2.54            0.40           0.65
Geometric                        2.29              2.59              2.94            0.57           0.21
KPIT                             1.38              2.39              3.05            0.59           0.81
 Mindtree                        1.52              1.79              2.47            0.12           0.15
Polaris                          2.16              1.67              1.76            0.42           0.41
Infotech Enterprise              2.66              2.80              3.77            1.28           1.08
Rolta                            3.25              3.77              4.53            0.50           0.21
Industry Average                  1.8              2.18              2.61            0.46           0.46
Zensar                           2.42              2.83              1.94            0.95           0.34



                            We can see Zensar maintaining historically better liquidity status compared to
                            industry. Even with reduced liquidity due to Akibia acquisition, Zensar still
                            manages to maintain stronger liquidity condition than most of its peers.

                            Comparing Peer Valuation
                            Dividing peer set into two parts
                            In the table below, we have divided midcap IT companies into two parts –
                            those getting low valuations, and those getting somewhat better valuations. In
                            the first lot are companies like Subex, Sonata, 3i, etc., and in the second lot are
                            KPIT, Hexaware, Mindtree and so on.


                             Valuation*                CAGRs (FY’09 to FY11)                  Ratios
Company               P/E          EV/     EV/Sales        Sales         NP           D/E     ROCE          ROE
                              EBIDTA
Less valued midcaps
Subex             3.96             6.50         1.77         -6.0%              NA     2.6       14%         32%
Sonata            3.83             1.49         0.15         -6.0%            6.0%     0.1       24%         22%
Infinite          2.86             2.44         0.41         34.0%           53.0%     2.6       58%         62%
Mastek            3.67             1.39         0.17        -13.0%          -31.0%     0.0       11%         12%

Four-S Research                                                                                             9
Company Report: Zensar Technologies                              23 Aug’11

3i Infotech       2.15              5.40        1.06          6.0%         -2.0%      1.9       12%         22%
NIIT Tech         5.80              4.01        0.77         12.0%        30.0%       0.4       30%         48%
Geometric         4.26              2.58        0.38          2.0%            NA      0.0       33%         29%
Average           3.79              3.40        0.67          4.1%        11.2%       1.1       26%         32%
Higher valued midcaps
KPIT             13.87              7.97        1.19         14.0%        15.0%       0.2       18%         31%
Mindtree         13.90              7.68        0.91         10.0%        32.0%       0.0       15%         14%
Polaris           6.25              5.55        0.75          7.0%        31.0%       0.0       19%         22%
Infotech          5.11              5.11        0.78
Enterprise                                                   16.0%        28.0%       0.0       13%         14%
Rolta             4.14              7.59        1.63         13.0%        12.0%       0.7        2%         22%
Average           8.65              6.78        1.05         12.0%        23.6%       0.2      25%          32%
Zensar            4.16              4.62        0.63         17.0%        25.0%       0.5      33%          34%
*based on latest financial year



                             The low PE midcap companies
Low PE IT                    Let’s see the business ratios of the low PE set. As a group, their sales have
midcaps have low             grown at a CAGR of 4% over FY08-11, while their net profit has grown at
growth rates.                11% in the same time.
Zensar is doing              In the lot, there are some companies specifically struggling with profitability.
better                       Mastek has made net losses in the last 3 quarters, and in two of these, it made
                             an operating loss as well.

Low PE IT                    Apart from differential growth rates, another key point to note is the vastly
midcaps also have            different D/E ratios for low PE versus high PE companies. In the low PE set,
poor balance sheets          Subex, Infinite and 3i have D/E ratios around 2x or more. Couple of these
                             companies have outstanding FCCBs which are unlikely to be converted into
                             equity. These will need to be refinanced.

                             In other words, the low PE set is getting low valuations since it is riddled with
                             one or more issues: sub-par growth, high D/E, consequently low capital
                             efficiency ratios. In the cases where D/E is more than 2x, there could be some
                             minor liquidity concerns in the market.

                             Besides issues with their P&Ls and balance sheets, we suspect the market may
                             have issues with corporate governance levels in some of these companies.
                             Take a company like 3i for example. This company did an IPO at a price of Rs
Governance quality
                             100 in April 2005. In more than 6 years of trading since then, the company has
questionable in
some midcaps                 rarely quoted above its IPO price. It has done two dilutions at prices
                             considerably below its IPO price. The company took a large Rs 2.8bn write-
                             off in FY10 for discontinuing operations of the kiosk business. Yet, there has
                             been no change in management. This is a supposedly professionally run
                             company, yet there seems to be little accountability. In a scenario like this, no
                             wonder valuations have slid down.

                             The high PE midcap companies
High PE midcap               The P&L and balance sheet ratios are starkly different for high PE midcap IT
companies have               companies. These have grown sales at a 3 year CAGR of 12% versus 4% for


Four-S Research                                                                                           10
Company Report: Zensar Technologies                            23 Aug’11

better numbers      the low PE companies; these have grown net profit at a CAGR of about 24%
                    versus 11% for low PE companies.

                    More importantly, note the D/E ratio and the capital efficiency ratios. Half of
                    the high PE companies are debt free, while none have a D/E ratio more than
                    1x.

                    Not all is rosy and clean in this universe as well. There is stuff here which
                    could make an institutional investor uncomfortable. For example, atleast a
                    couple of the peers in this set both took large write-offs on forex derivates.

                    So where to place Zensar: with low PE or high PE companies?
                    The market is clubbing Zensar with low PE companies. Yet any performance
                    comparison does not quite support this act of the market. The above table
                    clearly shows Zensar’s performance ratios are more like the high PE set, as
                    against the low PE set.

Zensar’s numbers    Specifically, check this:
and management              Zensar has grown at a sales and net profit CAGR more in line with the
quality put it in            high PE set.
high PE set
                            Zensar has generally maintained low D/E. The acquisition of Akibia
                             raised D/E to 0.5x, still it is distinctly different from the low PE set.
                            Capital efficiency is among the best in the midcap IT universe.
                            Zensar has managed its forex exposure well, it has not had to take a
                             write-off.




Four-S Research                                                                                   11
Company Report: Zensar Technologies                             23 Aug’11




                      Valuation and Price Target
                      Deserves to be rated with the high PE set
                      We think the market should assign valuation more in line with the high PE set
                      to Zensar. As explained above, this assertion is based on Zensar’s better
                      financials; its increasing robust business model where it is now amongst the
                      top players in India in Oracle and infrastructure management; and its likely
                      growth momentum over the next two years.

                      Price Target
Zensar should hit a   The average discount the better performing set is getting is a PE of just less
price of Rs 250 by    than 9x based on historical values. Assigning a 15% growth rate to this set, the
March 2013. We        expected FY13 PE comes to about 6.5x.
expect it to rerate   While we believe that Zensar should quote at parity, let’s assume a discount of
towards valuations    25% to this value which means a forward PE of about 5.2x FY13 numbers.
of better IT          Based on expected earnings per share of Rs 44 for FY13, this leads us to an
midcaps               expected share price of Rs 230 for March 2013.




Four-S Research                                                                                   12
Company Report: Zensar Technologies                            23 Aug’11




                     Zensar’s Business
                     Getting a grip on Zensar’s business model
Valuation suggest    The market discounting for Zensar’s business model would seem to imply that
market negative on   it is a totally commodity business model, perennially working under severe
Zensar’s             price pressure; or the business is already past the maturity phase, into what
fundamentals         you may call in standard business cycle terms – the ‘decline phase’.
                     Let’s first see the key points on the business model here which we think are
                     perhaps influencing investor view on Zensar:
                             There is no differentiator – Zensar’s business is commodity
                             Is this a ‘declining’ business


                     Zensar’s business more commodity than an average IT company?
                     There is a lot of commodity element to Indian IT companies – whether it is
                     Zensar, or TCS of Infosys, there is no denying that. A SAP implementation
                     project, or a legacy maintenance project, could be done equally well by a two
                     dozen or more companies in India. While large IT companies may get the
                     benefit of size and superior brand, midcap IT companies don’t have this
                     luxury. Product companies, like Oracle Financial Services, are an exception.
                     Midcap IT companies realise the need to differentiate in order to create niches
                     for themselves where they can compete effectively, and enjoy good business
                     economics. The typical ways are: pick one or more technology service lines,
                     or verticals or geographies to build relative advantage. Some others have tried
                     to enter product business, sometimes by acquisition.

Market seems         Zensar is no different; the management is focussed on the need to build
unaware of           segments of relative strength. Some areas where Zensar stands out:
Zensar’s areas of            Its Oracle practice: Zensar has among the best practices in Oracle
strength
                              related projects in mid-cap IT. Zensar has 1,300+ people in its Oracle
                              practice, has completed 500+ client engagements over the last decade.
                              Zensar had bolstered this practice in 2007, with the acquisition of
                              Thought Digital.
                             Strong traction in South Africa: Zensar has already built a good
                              presence in South Africa. It has acquired some fairly large customers
                              there, for example, 3 of the top 5 insurance companies.
                             Infrastructure Management: The acquisition of Akibia has completely
                              altered Zensar’s position in this business. With an annual revenue rate
                              of well over Rs 4.5bn from just this business, Zensar has a superior
                              offering to most midcaps in IM.




Four-S Research                                                                                   13
Company Report: Zensar Technologies                              23 Aug’11

                      Is it in the numbers?

Zensar’s superior     Whatever be the story, an analyst will ultimately seek evidence in the
margins suggest the   numbers. So, for a mid-cap IT company, what number can show something
business is better    about how commoditised the business is?
than what the         EBITDA margin is one relevant number to look at. If the business has no
market thinks         differentiator, EBITDA margin should compare poorly to peers.
                      For Zensar, as we have noted earlier, this is not the case. While there are
                      companies like Sonata, Mastek and Mindtree which have EBITDA margin in
                      the 10-15% range, Zensar has an EBITDA margin of 13.6% in FY11. Zensar
                      has increased its operating margin from 12-13% levels in FY07 and FY08, to
                      around 18% levels in FY10 and FY11, signifying increasing value add in the
                      business mix.

                      Is Zensar’s business a ‘declining’ business?
While organic         The first step to answer this would be to look at past growth rates – for the
growth is in single   sector, and the company.
digits, smart         Net sales have grown at a CAGR of 17% over FY07-11. While some of the
acquisitions have     growth has come through acquisitions, the expanding operating margins, years
allowed double        of positive cash flow and manageable debt show the business is enhancing
digit topline CAGR    value.
                      While organic growth rates have fallen into single digits currently, this is more
                      a result of global growth slowdown. In other words, slower IT sector growth
                      rates are have a large cyclical component..

                      But is de-growth imminent?
Market has fears      IT services sector as a while continues to grow, and no one is questioning the
that small IT firms   future of India’s IT services business as a whole. The issue here is – do
will start to         midcap IT companies have a role anymore, or is it a game only for the big
degrow. So far no     boys?
signs of this         We believe this is the crux of the issue. The market has somewhere taken the
                      view that midcap IT companies will not be able to compete in the future, and
                      within midcap IT, Zensar is particularly exposed.
                      But is this assertion true, and if so, how exactly will it play out?

                      Let’s see on the second part – how exactly will a de-growth play out.
                      The typical mode for degrowth would be – the overall market shrinks, so
                      some players have to drop out.
                      Here this is not exactly the case. The overall IT services market is still
Large IT firms are
                      projected to grow. So what the stock market is saying this – large IT
looking for larger
clients. SME          companies are used to growing at 30% plus, if the overall market growth rate
                      slows down to 10-15%, they will eat up the small companies to maintain their
market open for
                      own growth rates at 20-30%.
midcap IT
                      While this may very well happen, but current evidence does not point to that.

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Company Report: Zensar Technologies                          23 Aug’11

                       Large IT companies are trying to go up the chain, not come down the chain.
                       They are trying to do things like: become consulting led, take over the entire
                       IT organisation of large clients, etc. So the large IT companies are not yet
                       competing with small IT companies for the same client.

                       Any relevant number for this?

Number of active       We think the correct numbers to check this would be things like total active
clients continues to   clients, and average business/client. When these numbers start showing a
increase. This is      declining trend, then certainly fears on the future of midcap IT would rise.
evidence degrowth      Zensar has increased its total client base from 200 at the end of FY07 to about
fears are overblown    400+ by the end of FY11.

                       In sum – numbers don’t support stock market perception
                       On both counts – the commodity nature of business, or risk of degrowth – we
                       find the market’s fear overblown.
                       Zensar’s margins are pretty good. And the next two years it is set to grow. The
                       risk of a new US slowdown is certainly there, but that affects the entire Indian
                       export sector, not just Zensar, or India IT services industry. Notwithstanding
                       the US recession threat, Zensar at the end of FY11 is actually strongly
                       positioned for growth. In the next section, we see how.

                       Positioned for growth with an increasing robust business model
Zensar has biffed      The Zensar management implemented two big developments at the end of
up its business        FY11 which should help drive growth over FY11-13. These are:
model                          The Akibia acquisition
                               Re-structuring the business into 5 verticals
                       Let’s look at how these two drive growth and make the business model more
                       robust.

                       The Akibia deal – a game changer
                       In November 2010, Zensar made a big move in the rapidly expanding
                       Infrastructure Management and Information Security segment by acquiring
                       Akibia Inc. With a turnover in excess of $100mn, this not only adds significant
                       turnover to Zensar’s topline, it will also add to Zensar's addressable market
                       and growth potential.
Akibia deal            With this acquisition, Zensar will expand its potential market and growth
transforms             opportunity in not only infrastructure segment but will help in providing
Zensar’s position in   mission critical solution. This acquisition helps Zensar to use combined and
the IM space           integrated services to cross sell among existing client base.
                       Akibia will help expand Zensar’s customer base and will provide global
                       operational scale and opportunity to enter new geographies and market more
                       efficiently. It added a team of 350 professionals with 2 delivery centres in US
                       and Europe. This enhanced capability will help Zensar bid for multi-million
                       dollar projects which involve multiple service lines.

Four-S Research                                                                                     15
Company Report: Zensar Technologies                            23 Aug’11



                       About Akibia

                       Akibia is a US based firm, founded in 1988. It provides infrastructure
                       management services to companies worldwide to help them optimise, manage
                       and support their infrastructure. It has more than 900 customers. Akibia helps
                       its clients to improve the availability, reliability and performance of their data
                       centre, network and security infrastructure. With its expert consulting Akibia
                       helps IT organizations reduce costs, increase efficiencies and manage risk in
                       the data center.

                       The Akibia Impact

                       There are several ways this deal will impact Zensar’s numbers:
FY12 will see full             Immediate topline impact: In FY11, the Akibia numbers formed part
reflection of Akibia            of the topline only for Q4. FY12 will see the full integration of Akibia
revenues                        numbers with Zensar. This itself will lead to a growth of over Rs 3.5bn
                                in topline for FY12.
                               Gives a big push in the important IM space: IM, or specifically,
Will lift overall
                                remote IM (RIM) is among the fastest growing IT sub-segments. IM is
organic growth                  a large $370bn market, of which remote IM is about $95-108bn. India
                                is rapidly gaining traction in the RIM market. Offshoring to India is
                                growing at above 20%, according to Gartner.
                                Before the acquisition, Zensar’s presence in this space was small,
                                though growing rapidly. By 2010, this business was 4 year old at
                                Zensar, with 50+ clients, serviced by 402 associates and growing at
                                over 50%.
                                Akibia had a client history of about 900 clients at the time of
Zensar is now                   acquisition, and 325 employees. With a revenue run rate of about
among top 10                    $108mn, this has added to Zensar’s capabilities immensely. Also, 70%
players in IM in                of this revenue is recurring, giving high revenue visibility.
India                           The Akibia acquisition puts Zensar among the top 10 players in IM
                                space in India.
                               Cross selling opportunities: Akibia has a large client base of leading
                                global companies. Zensar sees significant cross selling opportunities in
                                this deal. For example, a large investment bank is a customer of
Cross selling                   Zensar in Asia and Akibia in the US. So Zensar can sell Akibia to this
opportunities exist             bank in Asia, while in the US, it can hope to make inroads with the
                                help of Akibia. The banking vertical itself is expecting almost 70% of
                                their growth in the next 1-2 years to come by cross-selling.
                                Geographical expansion of Akibia’s lines is another way to benefit
                                from the acquisition.




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Company Report: Zensar Technologies                             23 Aug’11

                       Verticalisation: More focus, more expertise, deeper relationships

Verticalisation: a     The IT market place is changing from technology support to solution selling.
need of the hour       IT service companies are moving away ahead from mere application
                       development and outsourcing to be a transformation agent for their customers.
                       With a well rounded capability set in service offerings, growing share of
                       enterprise revenues, Zensar felt it was ready to into business solution selling
                       mode. Recognising this trend, Zensar has restructured as of FY11 into 5 focus
                       verticals: BFS, manufacturing, retail, insurance, connected services.
                       Verticalisation of the business will help Zensar use its deep industry
                       knowledge and technology expertise to cater more effectively to customers’
                       requirements. Zensar is also looking to push further its consultant-based model
                       which integrates consulting with business solution development. It is building
                       a strong consultant team with extensive experience in different verticals like
                       banking, retail, insurance, etc, they will consult Zensar customers to help them
                       achieve their business goals with Zensar solutions.
                       Below we take a look at the key verticals.

Vertical               Manufacturing: Among top IT spenders
                       Zensar has strong presence in the manufacturing sector which is one the top
                       IT spending sectors globally. The manufacturing sector constitutes 39% of top
                       line for Zensar making it the most important vertical for Zensar.
Largest revenue
                       Zensar’s expertise lies in discrete manufacturing which constitutes more than
contributing
segment                60% of overall manufacturing companies IT spend. Working as a catalyst with
                       global manufacturing companies, Zensar is helping clients to maintain
                       competitive edge with the help of various enterprise class solution core to
                       manufacturing and supply chain.

Major Clients:         Zensar has been able to gain substantial market in various attractive sub-
CISCO, Trimble,        segments like consumer products, Hi tech, Industrial among others while
SDS, NCR,              looking very aggressively to increase share in other appealing segments like
Netgear, Activision,   aerospace & defence and automotive. Zensar has been providing various
Fujitsu                services like IM, EBS & mobility AMS & Web 2.0, BPO successfully with
                       strong technology capability in Oracle, MS dynamics, SAP, etc.

                       Almost 80% of manufacturing revenue coming from single customer i.e.
20-25% growth in       CISCO, is a potential risk factor, which can put manufacturing vertical
                       revenues in a tight situation whenever CISCO puts constraints on its IT plans.
non-CISCO
                       This is visible in FY12, where revenue contribution from CISCO business
accounts expected.
                       could stay flat or come down. The manufacturing vertical is looking forward
                       to reduce this dependency on single client by expanding non CISCO accounts
                       to mitigate this risk. The aim is to grow non CISCO manufacturing accounts
                       by 20-25% in first year with similar or better prospects in next two years.
                       Most of this growth (~75%) is expected from new accounts which are
                       anticipated with verticalisation strategy and Akibia cross-selling.


Four-S Research                                                                                    17
Company Report: Zensar Technologies                                   23 Aug’11

Looking for                                  Engineering and PLM is one gap in Zensar’s ability to cater to the
acquisition in US                            manufacturing vertical. Zensar aims to plug this gap through an acquisition in
and India                                    US/Europe in the medium term.

                                             Zensar has also developed their own IP like Autozenics and NExchange along
Developing IP like                           with other IP in areas of traceability, quality and PLM, SCM. This showcases
                                             Zensar’s belief on creating own IP and flourishing innovation within
Autozenics
                                             organisation. Company has high hopes from the Autozenics product, which is
                                             a Microsoft dynamics solution for SME in auto cluster.

Vertical                                     Banking and Financial Services
                                             BFS, along with insurance, constitutes 18% of total Zensar revenue in FY’11
                                             with BFS itself touching $45mn making it second largest vertical within
                                             Zensar. Zensar has core competence in BFS sector due to rich industry
                                             experience and technology expertise with good understanding of domain,
                                             process and technology.

                              Business Lines Contribution                                Service Lines Contribution
           42%                                                                   58%
                                     26%
                                                           18%                                    22%
                                                                        14%
                                                                                                                    12%       8%
                                                                                 Run The Bank -




                                                                                                                              Others
                                                                                                                    Testing
                                                                                                  Application Dev
                                                                        Others
                                      Private Banking
           Investment Banks




                                                           Management
                                                             Asset




                                                                                     RTB




Expecting rise in                            Zensar provides range of services in this sector from implementation to
top line by cross-                           consulting, process outsourcing, maintenance, infrastructure and testing across
selling with Akibia                          various sub-sectors like Retail Banking, Private Banking & Wealth
customers                                    Management, Capital Markets, Compliance & Risk Management.
                                             The Company is looking to grow in this segment at the rate of 20-25% in next
                                             2 years with the help of existing strong clientele base such as UBS, Credit
                                             Suisse, CLSA and KBW.
                                             Zensar plans to break into Fintech Top 100 within next two years. For this,
Aims to break into                           Zensar will need to hike revenue from BFS vertical to around US$55-60mn
Fintech Top 100 in                           revenue from existing US$45mn in FY11. Zensar plans to achieve this
2 years                                      growth by establishing a centre of excellence to build frameworks and IP for
                                             various sub-sectors like investment banking.

                                             While Zensar is not doing much in retail or commercial banks, it has decent
                                             expertise with investment banks. Most of the projects in this vertical are of the
                                             type of Run The Bank service which mainly deals with maintenance and


Four-S Research                                                                                                                        18
Company Report: Zensar Technologies                                23 Aug’11

                             support projects which give Zensar assured annuity business.

                             Till now Banking and Financial services vertical was more focused on
The vertical expects         emerging market with 90% business coming from this market. Zensar is aware
                             of the need to derisk geographically; accordingly the vertical would devote
strong cross selling
                             more attention to revenues from developed markets. This will also help
opportunities with
Akibia                       Zensar to push up margins from banking vertical.
                             The BFSI vertical has strong opportunity of cross-selling their services to
                             Akibia clients with as many as 23 unique banking and financial services
                             clients in Akibia’s portfolio.



Vertical                     Insurance
Zensar has a built           The insurance vertical predates the current round of organisation wide
good expertise in            verticalisation. Zensar had created this vertical in 2008, recognising the need
insurance vertical           to give specific focus to this.
                             A result of this early start is that the vertical team believes it has the domain
                             expertise now to target top 5 players in each geography – the Americas,
                             Europe, South Africa, APAC.
                             As the leading insurance companies, who were early IT adopters and are now
                             stuck with legacy systems, try to transfer to the latest technology, Zensar
                             hopes to benefit. It has already executed large projects successfully in South
                             Africa among other projects.


                Account share (%)                                          Line of Business
                   1%                      Assurant
           1%      1%   1%
                                           Silice
                                                                                              Health
              9%                           Liberty Life             24%
                                                                                              Life & Annuities
                                                                                  40%
        13%                                Prudential
                                                                                              Mutual Funds
                                           Discovery              14%
        14%                   60%          Holdings
                                           RMA                                                Short term &
                                                                          22%                 Speciality
                                           Stanlib

                                           Mutual &
                                           Federal


                             The insurance vertical currently has a high US tilt, due to business from its top
                             client Assurant contributing 60% of vertical revenue.

3 of the top 5               Zensar is now looking to expand their geographical reach by targeting Europe,
companies in South           South Africa and other geographies like Australia, India, etc. Zensar has
Africa are clients           already bagged South Africa’s 3 of top 5 Insurance companies and the top
                             organisation in India. With this, Zensar has become South Africa’s biggest
                             Indian IT vendor.


Four-S Research                                                                                                  19
Company Report: Zensar Technologies                               23 Aug’11

                    Zensar has strong strategic plans to build up this segment by targeting top 5
                    organisations in all major geographies with major focus on life, health and
                    P&C. Zensar has strong presence in health insurance segment with majority
                    clients coming from that area. Now Zensar is looking to build pipeline in life
                    and annuities for Europe region while looking to maintain stronghold in health
                    segment in US region and focusing on P&C segment in US, Europe and South
                    Africa region.
                    With 6 insurance clients in Akibia’s portfolio, Akibia- Zensar cross-selling
                    opportunities also look good. This alone can drive add almost 10% growth to
                    the vertical revenues. With strong visible pipeline, the Insurance vertical is
                    expected to grow at a growth rate of 25-30% for the next two years. Strong
                    growth is envisioned in US and UK region while Zensar is looking to double
                    top line from Australia region which currently has very low base though.
                    Zensar is also working on developing IP in this segment with focus on
                    Multichannel Platform for Insurance, Readily deployable SOA components
                    and Compliance enabled Testing framework. The vertical is looking to add
                    almost 15% of revenue from IP sales in next two years.



Vertical            Retail: a $146bn IT market
                    Zensar has very positive outlook towards retail vertical which was a $146bn
                    market opportunity in year 2010 with speciality and grocery segment
                    constituting almost 60% of market. With strong relation with European
Providing entire    market which makes ~60% of total revenue, Zensar is looking to capture
gamut of services   much bigger pie in this segment by expanding in other territories. Zensar is
from professional   keeping focus on mid size segment and aggressively pursuing opportunity in
advisory to IT      their strong domains like Speciality, Groceries and Department providing their
strategy, BI and    expertise services like BI & analytics, AMS & Web 2.0, IM, and Package
retail specific     solutions.
solution.           Zensar is already scouting different regions to diversify geographical reach
                    within the retail sector by reaching out to other markets. For example, it is
                    targeting US which is driven by its current e-retailing trend to capture more
                    and more clients based on its expertise in this domain. Zensar is also
                    spreading its client base in emerging markets like middle east region and
                    garnering few more clients in Australia again with recent success of opening
                    account for web retailing.

                    Zensar has developed a clear cut strategy to be among top 3 service providers
                    in non-US markets such as Europe, ME, South Africa, India, among others,
                    which will act as a charge for retail vertical growth. The main enabler for this
                    would be the strong Oracle capabilities Zensar has developed. Close to 90%
                    of its current business is Oracle oriented. Zensar is also witnessing good
                    demand for its SAP offering with good traction from US market. With this
                    strong pipeline, retail vertical is also looking to expand its offshore developing
                    center strength. Zensar has developed its own IP in this segment like Multi

Four-S Research                                                                                    20
Company Report: Zensar Technologies                             23 Aug’11

                     channel, SmartShop, ZRMS and Batch Scheduler.

                     Zensar boasts of strong clientele in this space like Carrefour, NAAFI, Wet
                     Seal, Acosta etc. Zensar has rolled out its SmartShop solution as of now only
                     in India and company is experience positive response from the market. With
                     further development and refinement Zensar looks to ring out this offering in
                     other markets which will add up Zensar revenue from its IP products.



Vertical             Connected Services: Utilities, Healthcare & Government
                     Connected services can be considered as incubator vertical for emerging or
                     growing verticals within Zensar. The three emerging verticals currently
                     housed here are healthcare, utilities and government.
                     Within healthcare, Zensar is focussed on healthcare providers like hospitals
                     and path labs, in the US geography. Whereas US healthcare market is showing
                     high prospects with US$8-10bn per annum spend expected from healthcare
                     providers till FY2015.
                     The driver is the regulation driven Y2K like opportunity, the ICD-10
The switch to ICD-   remediation. The US healthcare industry needs to transition to ICD-10 by 1
10 presents a big    October 2013. By this date, ICD-10 codes must be used on all Health
opportunity in       Insurance Portability and Accountability Act (HIPAA) transactions, including
healthcare space     outpatient claims with dates of service, and inpatient claims with dates of
                     discharge
                     Zensar is looking to build domain capability in healthcare through
                     partnerships and to drive POC for new service areas.
                     For Utilities, it wants to focus on US and Europe. The areas of focus are smart
                     grid and smart metering. IM solutions could also help get business here.
                     Zensar has strong 15 years hands on domain expertise in Utilities practices
                     which Zensar is looking to leverage to garner more similar projects
                     In the Government vertical, Zensar is still finding its feet in the Indian
                     marketplace. Here the market already crowded with several other firms,
                     Zensar needs to find its niche here. The company is developing low delivery
                     cost model which is very vital to gain government projects where customers
                     are like state govt, municipal corps and defence.


                     Revenue Mix: A diversified sales mix

                     Zensar’s revenues are distributed across verticals. Manufacturing contributes
                     around 39% to Zensar’s top line. BFSI and retail are other major vertical for
                     Zensar contributing 18% and 8%, respectively, for FY11.




Four-S Research                                                                                  21
Company Report: Zensar Technologies                               23 Aug’11

                                                  Revenue Mix

             Revenue By Industry 2011                                 Revenue By Industry 2010
                                        Manufacturing &                                          Manufacturing &
                                        Telecom                                                  Telecom
                                        Retail                                                   Retail
           28%                                                        15%
                            39%                                                  45%
                                                                11%                              BFSI
                                        BFSI

                                                                20%
  2%         18%       8%               Pharma, Textiles &                  9%                   Pharma, Textiles &
                                        Utilities                                                Utilities
   5%
                                        Media                                                    Media


                                        Others                                                   Others




                       Zensar is focused on diversifying its business mix across verticals which can be
                       seen in the trends for last few years. With decreasing dependency in
                       manufacturing & telecom sector from 45% in 2010 to 39% in FY11 and 20% of
                       BFSI in FY10 to 18% in FY11 Zensar’s deliberate efforts to expand their
                       horizon and to capture opportunities in other verticals are very much evident.

                       Global scale of operations

                       Zensar derives its revenues across the globe with sales and operational presence
                       in more than 11 countries including US, UK, Germany, Sweden, Finland, Middle
                       East, South Africa, Singapore, Australia, Japan and Poland.
Geographical
diversification plan   The share of the US market in total revenues went up in FY11, 64% from 60% in
                       FY 10. This was mainly due to the Akibia acquisition, and the impact of its sales
in place
                       mix. In fact share of the US market was around 50% of revenues in FY07 and
                       FY08. The increase in share of the US market has gone hand in hand with
                       increasing EBITDA margins, indicating the lucrativeness of that market.
                       Zensar is now looking to expand its offerings to other emerging market such as
                       China, India, Middle east and SAARC countries. This is evident with setting up
US contributing
                       of a delivery center in China and upcoming regional delivery center in Jordan.
64% of revenue.

                                             Geographical Revenue Break up FY11


                                                 23%

                                                                                 USA
                                  13%
                                                                        64%      Europe

                                                                                 Rest of the World




Four-S Research                                                                                           22
Company Report: Zensar Technologies                                            23 Aug’11


                                       Historical Geographical Revenue Break
                          12000

                          10000

Focus on seeking              8000
growth in new                                                                                 Rest of the World
                              6000
markets.                                                                                      Europe
                              4000
                                                                                              USA
                              2000

                                0
                                     FY'07        FY'08      FY'09          FY'10    FY'11
                                                                                                       Rs in mn


Hedging Territory   Zensar’s pursuit to hedge the geographical risk is also evident with new emerging
Risk                territories like South Africa which is one of the fastest growing territories for
                    Zensar. Zensar has also managed to garner faster growth in the Middle East.
                    Company is also looking to invest heavily in India and China to build presence.

                    Strong & diversified client base
Zensar has been     The company caters to clients all over the world providing end to end services to
trying to reduce    their clients. Zensar boosts strong client base of more than 300 customers,
dependence on       including several Fortune 500 companies.
Cisco               Top 5 clients accounted for 46% of FY11 revenue whereas top 10 clients
                    accounted for 54% of revenue.



                                      Revenue Top Client wise
                                             Top 10 client   Top 5 client



                      FY'10                                                         64%
                                                                            54%


                      FY'11                                                 54%
                                                                     46%



                    Zensar boasts diversified client portfolio with clients from various verticals. Some
                    sample clients: banking vertical has Credit Suisse, UBS, KBW; retail has M&S
                    and Carrefour; manufacturing and media like CISCO, Activision, Fujitsu;
                    insurance has clients like Assurant, Investsec, AXA, Prudential; and connected
                    services has clients like National Grid and Morrison.

                                                   Chart 3: Client Concentration
                     Client Concentration                 FY'07            FY'08      FY'09   FY'10          FY'11
                     Top 5 client                          55%              43%        44%     49%            46%
                     Top 10 client                         69%              51%        52%     60%            54%



Four-S Research                                                                                                   23
Company Report: Zensar Technologies                                       23 Aug’11



                     Financial Analysis and Growth Outlook
                     26% CAGR for revenue expected during FY’11-13
4 year revenue       The Company’s net revenues grew at a CAGR of 17% over FY’07-’11 to Rs
CAGR is 17%, 3       11.4bn from Rs 6bn in FY07.
year growth is 12%   The 3 year revenue CAGR is 12% as presented earlier.

                                                             Revenue Growth

                        12,000

                        10,000

                         8,000

                         6,000                                                             Other Income
                                                                                           Revenue from Operations
                         4,000

                         2,000

                            -
                                    2007      2008     2009       2010     2011                           Rs in mn


Over FY11-13,        The top line however is expected to grow at CAGR of 26% over FY’11-13 on the
Zensar will grow     back of current acquisition of Akibia, which will add an incremental Rs 3.5bn to
faster than in       Zensar’s top line for FY12. Further organic and inorganic growth is expected to
FY08-11              boost revenue of Zensar to reach Rs 19bn by FY13.

                                                             Revenues Growth


                         18000
                         16000
                         14000
Growth driven by
                         12000
Akibia acquisition
                         10000
and inorganic
                          8000
growth
                          6000
                          4000
                          2000
                                0
                                      FY'09          FY'10         FY'11          FY'12E       FY'13E
                                                                                                          Rs in mn




Four-S Research                                                                                              24
Company Report: Zensar Technologies                                          23 Aug’11

                      Segment Performance
Zensar divides        GTS (Global Transformation Services) and EAS (Enterprise Application
business into 2 key   Services) are the major service offerings from Zensar which constitute 65% and
parts: GTS and        24% of revenue to Zensar, respectively. Data Centre, Network & Security
EAS                   Services (PSI Holdings) segment is also making headway in Zensar with ~11%
                      revenue contribution from it in FY11 top line.

                                             Segment-wise Revenue Break-Up
                        8,000                                                   Global Transformation
GTS     and EAS         7,000                                                   Services (GTS)
                        6,000
constitute   major      5,000
portion of Zensar’s                                                             Enterprise Application
                        4,000
                                                                                Services (EAS)
revenue.                3,000
                        2,000
                        1,000                                                   Data Centre, Network &
                                                                                Security Services (PSI
                            0
                                                                                Holdings)
                                    FY'07     FY'08    FY'09   FY'10   FY'11
                                                                                                Rs in mn

Strong Growth         Global Transformation Services (GTS)
seen in GTS           GTS segment grew at a 4-year CAGR of 14% to Rs 7,433mn in FY’11 from Rs
segment               4,358mn in FY’07. This is mostly organic growth, since the acquisitions Zensar
                      has done do not lie in this space. This is also the most profitable segment for
                      Zensar.

                                                    Global Transformation Services (GTS)
                         80,000

                         70,000

                         60,000

                         50,000

                         40,000

                         30,000

                         20,000

                         10,000

                                0
                                            FY'07         FY'08         FY'09           FY'10            FY'11
                                                                                                                 Rs in mn


                      Enterprise Application Services (EAS)
                      Enterprise Application Services (EAS) segment grew at a 3-year CAGR of 13% to
                      Rs 2,757mn from revenue of Rs 1,700mn in FY 07.




Four-S Research                                                                                                     25
Company Report: Zensar Technologies                                                 23 Aug’11

                     Margins expected to improve after initial dip
Margins may dip      Zensar has managed to increase EBITDA at the impressive CAGR of 19% from
this year due to     FY08 to FY11. Zensar has shown strong financial discipline and bottom line
Akibia acquisition   focus by maintaining EBITDA margin above 13% in FY11 reaching as high as
and global turmoil   17.8% in FY 10 from 12% in FY 08.
                     This growth in EBITDA margin is mainly due to improved contribution from
                     higher margin GTS services which has better margins compared to other services.
                     Acquisition of Akibia will ring in more revenue from Data Centre, Network &
                     Security Services which may bring pressure on Zensar’s margins for short term.
                     But further improvement in margins is expected in longer run as company strives
                     to enter other profitable services and verticals.

                     Consistently strong EBITDA performance

                                                                      EBITDA
                          1,800                                                                                20%
                          1,600
                          1,400                                                                                16%
Zensar showcased          1,200
                                                                                                               12%
strong EBITDA             1,000
growth of 19%               800
                                                                                                               8%
CAGR in last five           600
                            400                                                                                4%
years. Even better
                            200
growth expected in            0                                                                                0%
near future.                             2008               2009                2010               2011

                                                        EBITDA                 EBITDA margin                 Rs in mn


                     Zensar net profit has grown at CAGR of 28% in last 3 years expanding net profit
                     from Rs 640mn in FY08 to Rs 1340mn in FY11. Zensar has improved these net
                     profit figures while keeping focus on net margin maintaining strong net margin of
                     around 12% in FY11.

                     Net profit is expected to show a CAGR of 23% growth over the next two years.
                     This is mainly resulting due to expanding top line and improvement in margins
                     too.

                                                   NET PROFIT
                       1500                                                                           15%
Zensar net profit
                       1000                                                                           10%
has grown at
CAGR of 28% in          500                                                                           5%
last 3 years
                          0                                                                           0%
                                  2008               2009              2010                2011

                                                Reported net profit           Net margin
                                                                                                  Rs in mn



Four-S Research                                                                                                         26
Company Report: Zensar Technologies                23 Aug’11



                         Financial Annexure

Profit & Loss Statement
Income Statement                       FY'07    FY'08   FY'09    FY'10   FY'11    FY'12E   FY'13E
Revenue from Operations                 6,059   7,829   9,081    9,528   11,383   15,607    17,820

Employee Cost                           3,995   5,401   6,133    6,212    7,416   10,712    11,974
Other Operating Expenses                  525     581     614      567      668     1059     1209
Sales, Admin & General
Expenses                                  680     887   1,034    1,000    1,596    1,873     1,960
Miscellaneous Expenses                     29      35      42       49      152       74        85
Total Expenses                          5,230   6,904   7,822    7,828    9,833   13,718    15,228
EBITDA                                    828     925   1,259    1,700    1,550    1,889     2,592
Depreciation                                0   1,735   2,427    2,635    2,942    3,549     3,549
EBIT                                      828     751   1,016    1,436    1,256    1,534     2,237
Other Income                               90     122     141       83      284      256       292
Interest and Finance Charges               21      59      39       27       39       86        86
Profit before tax and Exceptional
Items                                    897      814   1,118    1,492    1,501    1,704     2,444

Exceptional Items                          0        0       0        0        0        -         -
Profit before tax                        897      814   1,118    1,492    1,501    1,704     2,444
Tax                                      162      169     256      219      184      341       529
Profit after tax before minority
interest                                  736     645     863    1,273    1,317    1,363     1,914
Minorities Interest and others           4.54    4.71   (3.00)       -        -        -         -
Reported net profit                       731     640     866    1,273    1,317    1,363     1,914
                                                                                           (Rs mn)




Four-S Research                                                                             27
Company Report: Zensar Technologies                23 Aug’11


Balance Sheet

Balance Sheet                    FY'07   FY'08   FY'09   FY'10   FY'11   FY'12E     FY'13E
Shareholder's Equity
Share Capital                      239     240     240     216     433       433        433
Reserves and Surplus             2,138   2,600   2,346   3,081   4,027     5,386      7,231
ESOPs                                -       -       -       -       -         -          -
Total equity capital             2,377   2,840   2,586   3,297   4,460     5,819      7,664
Liabilities
Secured Loans                      885     639     757     447   2,363     2,363      2,363
Unsecured Loans                      -       -       -       -       -         -          -
Minority Interest                    1       7       3       -       -         -          -
Deferred Tax Liability               5       8       5       2      16         -          -
Total Liabilities and Owner's
Equity                           3,267   3,486   3,351   3,745   6,839     8,182     10,027
Assets
Goodwill on consolidation            -       -       -       -       -         -          -
Gross Block                        563   2,317   2,019   2,128   5,480     5,489      5,489
  Less: Depreciation               542     702     904   1,106   2,007     2,367      2,722
Net Fixed Assets                    21   1,615   1,115   1,022   3,473     3,122      2,767
Capital Work in Progress           128     295      59      14      52        70        100
Investments                        204     160     237     151     256       309        400

Current Assets
Inventory                            -       -       -       -     836       836        836
Debtors                          1,304   1,443   1,333   1,426   2,295     2,471      2,821
Cash and Bank Balance              448     376     811   1,300   1,100     1,368      3,199
Other Current Assets                 -       -     535     439     536       726        925
Loans and Advances                 297     379     526     726   1,445     1,441      1,536
Total Current Assets             2,049   2,198   3,205   3,891   6,211     6,841      9,316
Current Liabilities              1,047   1,063   1,046   1,016   2,970    18,523     21,150
Provision                          102     116     281     357     411     5,799      7,107
Total Current Liabilities        1,149   1,179   1,327   1,373   3,380    24,322     28,257
Net Current Assets                 899   1,019   1,878   2,518   2,831    44,091     64,910
Deferred Tax Asset                  45      48      63      40     227       272        270
Total Assets                     1,297   3,136   3,351   3,745   6,839     8,182     10,028

                                                                                   (Rs mn)




Four-S Research                                                                      28
Zensar report
Zensar report
Zensar report

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Zensar report

  • 1. C O M P A N Y R E P O R T India 23 Aug 2011 Zensar Technologies Rs 127 Sec tor : IT Strong financials, robust bu siness mix xxxo... BSE Sensex 16,498 Zensar ended FY11 strongly positioned for growth. The acquisition of Akibia in Nifty 4949 November 2010 makes Zensar among the leaders in infrastructure management 52 week high (Rs) 193 amongst IT midcaps. Zensar has also reorganised its business along focus verticals, 52 week low (Rs) 125 which will allow it to cross-sell its service capabilities and mine clients better. We believe Zensar now has a robust business model. Besides, it has a better financial record than most IT midcaps, including some fancied more by the market. It has stronger margins, better capital efficiency, and makes free cash flows more regularly Bloomberg ZENT.IN than most IT midcaps. NSE Code ZENSARTECH We believe Zensar can rerate toward higher end of peer group valuations, offering BSE Code 504067 strong returns over a two year period. Equity Shares 43.37 (m) A free cash flow generating company Face Value 10 (Rs) Zensar generated free cash of over Rs 2 bn over FY8-10. This allowed it do its largest Market Cap 5,474 acquisition yet, a $66mn (around Rs 3 bn) all cash deal to acquire an IM company in (Rs mn) FY11. With robust operating cash flow going forward, Zensar will have ammo for further strategic acquisitions over FY11-13. Share Price Performance (%) Growth better than peer averages Zensar Sensex Zensar holds its ground against peers in growth rates delivered in revenues, EBITDA 1 week -6.61 -1.39 and net profit over FY08-11. Its revenues grew 12% over FY08-11, compared to a 1 month -13.63 -11.88 peer average of 7.4%. PAT has grown at 25% versus 17% for peers. 3 month -27.32 -8.31 Growth drivers in place for FY11-13 6 month -22.81 -9.24 1 year -26.23 -10.38 Zensar made a significant acquisition in FY11, that of Akibia, an IM company. This will add over Rs 3.5 bn to the FY12 topline. More importantly, there is strong opportunity to cross-sell between existing Akibia and Zensar clients. Zensar is also Shareholding Pattern (Jun’11)% creating focussed verticals, a move which will help it mine its clients better, and Promoters 47.79 compete better against peers. FIIs 8.02 At current price, Zensar quotes at 4.2x FY11 and around 2.8x FY13e earnings, DII 2.52 below midcap averages. We rate Zensar at 5.2x expected FY13 earnings, giving a Bodies Corporates 2.46 likely price of Rs 230 by March 2013. This implies a return of 80% absolute, or Others 41.68 about 50% annualised upside from current levels. Dividend yield is 2.8% on FY11 DPS (despite a 1:1 bonus in FY11); this could rise to 4% by FY13. FY'09 FY'10 FY'11 FY'12E FY'13E Sales 9,222 9,610 11,383 15,607 17,820 EBITDA 1,259 1,700 1,550 1,889 2,592 PAT 866 1,273 1,317 1,363 1914 EBITDA margin (%) 14 18 14 12 15 Net margin (%) 10 13 12 9 11 ROE (%) 32 43 34 27 28 ROCE (%) 30 41 24 20 25 P/E Ratio (x) 2.1 4.6 4.2 4.0 2.9 EV/EBITDA (x) 1.4 2.9 4.6 3.8 2.8 Dividend Yield (%) 2.8 3.6 4.1 Rs mn
  • 2. Company Report: Zensar Technologies 23 Aug’11 Investment Rationale Came out of FY11 positioned for growth Akibia acquisition a strong growth driver Zensar’s acquisition strategy is focussed on plugging gaps in its service offerings, designed to give global heft to critical parts of its business. For example, the Thought Digital acquisition catapulted Zensar among the top Oracle shops in India, and added considerable gap over its midcap peers. Akibia a The Akibia deal is a similar transformatory acquisition, positioning Zensar transformatory strongly in the infrastructure management (IM) space. Akibia had a topline of deal $108mn at the time of its acquisition, around 40% of Zensar’s FY11 turnover. With this, Zensar is now amongst top ten players in IM space in India. Akibia revenues reflected only in Q4 of FY11, so there will be significant topline impact in FY12. Akibia will add over Rs 3.5 bn to FY12 topline, playing a key role in projected 43% revenue growth for FY12. IM is among the More importantly, Akibia has strong pedigree in the IM space, which is one of fastest growing IT the fastest growing IT segments. This can lift overall growth rates for Zensar. segment Also, Akibia presents significant cross sell opportunities. Several verticals within Zensar see opportunity for increment growth coming from cross selling opportunities. The cross sell opportunity could an incremental 5-10% growth to Zensar over next couple of years. Verticalisation will help in better client relationships The other significant change at Zensar is creation of a few focussed verticals, and stated organisation drive to run the business around vertical-driven sales process. Done well, this may have significant benefits. It will allow Zensar to mine its own client base better. For example, earlier an insurance sales lead may not Verticalisation will have had incentive to push say an IM solution. Now, with a top-down allow better client approach to serving clients, the mantra would be to provide holistic solutions, mining incorporating various parts of the service offerings. Verticalisation will also allow better solution selling abilities. IT clients have now matured, they now want IT companies which can talk business rather than mere coding. With clients now beginning to expect and appreciate higher level sales, this is a move in the right direction. Large IT has already begun to move to verticalisation, we believe midcap IT companies which are fast off the block on this trend will gain as well. Four-S Research 2
  • 3. Company Report: Zensar Technologies 23 Aug’11 Market ignoring strengths in the business Not a me-me-too in Zensar’s valuations seem to suggest that the market thinks its business everything it does portfolio is inferior to most IT midcaps. The market seems to be unwilling to give value to several strengths Zensar has built in recent years. Oracle Practice Among the leading Zensar is among the key players in India in Oracle delivery. It has more than Oracle shops in 1,200 associates dedicated to this practice. India, ahead of Having executed over 500 projects, Zensar's expertise extends over Oracle E- midcap peers Business Suite, Business Intelligence, Hyperion, Demantra, Oracle Fusion Middleware, Databases, Shared Services and Oracle Retail. It is a Platinum partner of Oracle. Only Infosys is a Diamond partner, a higher category. In the Oracle practice, Zensar is at par or better than any other midcap IT company, and even capable of competing with the IT majors in some cases IM Practice Akibia puts Zensar The Akibia acquisition was meant to be transformatory for Zensar’s IM among the best IM practice. With this acquisition, Zensar would count as among the leaders in shops the IM space amongst midcap IT. Ability to handle large clients Zensar has A large customer relationship is both a positive and a risk. The positive part successfully is certainly the demonstrated ability to deal with a large relationship. Cisco is handled Cisco a more than $100mn account for Zensar. While in the last few months the relationship size of business from Cisco has dipped, as Cisco is going through an internal restructuring, Zensar’s ability to deliver here is certain a positive stamp for the company. Zensar now has another large relationship with Assurant, an insurance client. Strong on process World class Zensar is the world's first enterprise-wide SEI CMM Level 5 Company. This processes shows the company’s focus on rigorous processes. Some of that is also visible in its financial processes, discussed below. Better quality of financials Zensar has done much better in cash flows compared to peers We believe if the market is hugely concerned about viability and growth potential of the midcap IT segment, the first thing investors should check is the cash flow statement. If investors gave due attention to the cash flows, we believe some of the company valuations would look different from what they are now. Four-S Research 3
  • 4. Company Report: Zensar Technologies 23 Aug’11 Free Cash Generation at mid-cap IT companies FY08-10 FY08-11 1 3i Info -9,914 -8,445 2 Geometric 525 715 3 Infinite 600 637 4 Infotech Ent 580 -260 Zensar has among 5 KPIT 911 549 the better cash flow 6 Mastek* 1,294 1,379 performances 7 Mind Tree 1,939 1,532 amongst midcaps 8 NIIT Tech 1,536 1,697 9 Polaris 4,715 4,777 10 Rolta* -7,495 -10,093 11 Sonata 885 1,873 12 Subex -222 270 Industry Average -387 -447 13 Zensar 1,853 -69 Rank 3 9 (Rs mn) *Year ending June Fancied midcaps Some mid-cap IT companies which are relatively more fancied than Zensar, like Rolta, Infotech like Rolta, Infotech Enterprises, and 3i Infotech, are running on inferior free have poor cash cash flows. This means they are still buyers of growth. 3i has done dozens of flow focus acquisitions, Rolta seems to run a huge capex. What the table above tells us is that unless Zensar does a sizeable acquisition (which it did in FY11) it will generate free cash. Judicious use of cash flow important for driving growth Cash flows-M&A We believe this is a strategy which can lead to sustainable growth – generate an important free cash, do a focussed acquisition to plug portfolio gaps and enhance growth strategy growth rates. The trick here is to maintain a tight leash on operating cash flows, and do acquisitions judiciously. Four-S Research 4
  • 5. Company Report: Zensar Technologies 23 Aug’11 Some peers have Simple as it sounds, this is not something all that easy to implement, if you frittered cash away look at the peer group. Both 3i Infotech and Rolta generate large amounts of operating cash, yet they run hugely negative free cash. In 3i’s cash, it is both aggressive fixed asset purchase and acquisitions. In Rolta, it is mainly fixed assets which more than eat up the cash flow. In 3i’s case, we believe there is lack of discipline in acquisitions, in the other case, you have to question the need to massive investments in fixed assets. Take another case, Infotech Enterprises, which has a market cap of more than 2x Zensar. It has generated just marginally better operating cash flow as Zensar over the last 5 years. In 3 of these 5 years, Zensar has done better. Infotech again has invested 50% more in fixed assets compared to Zensar. In sum, we believe Zensar is doing far better than peers in both free cash flow generation, and end use of cash flows. Better working capital management The chart below shows debtor turnover for the latest financial year. As can be seen, Zensar is comfortably above peer average, and behind only two of the peers on this parameter. Companies like 3i and Rolta, which don’t seem to value free cash flows, are among the lower ones on this parameter. Debtor Turnover (x) 10.0 9.0 Zensar has 8.0 7.0 superior debtor 6.0 collections 5.0 4.0 3.0 2.0 1.0 0.0 Infotech Ent Zensa r Infinite Mastek Subex Geometric Sonata Ind Avera ge 3i Info Pola ris KPIT Rolta NIIT Tech Mind Tree Better receivables management is one reason for the healthy operating cash flows at Zensar. Better capital efficiency That Zensar is running an efficient operation is clearly visible from the ROCE chart below. Zensar has returned an ROCE of above 25% for 6 of the last 8 years. Other than Infinite and NIIT Tech, Zensar is above all peers on this count. Four-S Research 5
  • 6. Company Report: Zensar Technologies 23 Aug’11 ROCE (%) 45.0 40.0 35.0 Zensar scores in 30.0 capital efficiency 25.0 20.0 15.0 10.0 5.0 0.0 Infotech Ent Infinite Zensar Mastek Geometric Sonata Ind Average 3i Info Subex Polaris Rolta KPIT NIIT Tech Mind Tree Valuation anomaly No need to quote below peers Zensar is getting valued below the average valuations for mid-cap IT companies. In the section on peer comparison below, we have further split that mid-cap IT space into two parts: companies getting low valuation, and those fancied somewhat more in the market. There is a distinct difference in the valuation of companies in the two groups. Zensar seems to be getting clubbed amongst the lesser fancied midcaps. While the better valued peer group quotes at a trailing PE of 8.65, Zensar is quoting at a PE 4.21. As we have seen above, the strong financials and strengths in key business niches suggest there is no need for a valuation gap. Even if the gap is partially bridged, the stock offers a strong upside. Risk factors Higher contribution from single client Zensar has high Zensar has around 31% of revenue coming from its largest client, CISCO, dependence on which it lists in its manufacturing vertical. This makes Zensar highly sensitive Cisco. This year, to performance of CISCO and its decisions regarding IT expenditure. With business from Cisco CISCO undergoing structural changes and facing budget cuts, Zensar may not could suffer witness major growth in this account in near future. But Zensar is now diversifying its business into various segments to mitigate dependence on Cisco. Zensar will also get help from cross-selling to Akibia clients which will again reduce this risk. Currency Risk While Zensar has Revenues for Zensar are mostly in foreign currency, making Zensar highly managed currency sensitive to currency movements. Zensar is already looking to diversify its well, current geographical client base in emerging countries and Asia pacific. volatile financial It must also be pointed out that Zensar has managed forex risk well so far. markets pose a risk While some other midcap peers gave nasty currency shocks around 2008/09, Zensar was not among these. Four-S Research 6
  • 7. Company Report: Zensar Technologies 23 Aug’11 Peer Benchmarking The peer set: midcap IT companies Zensar is squarely With a market capitalisation of around Rs 5.55 bn, Zensar is a midcap IT placed in the middle company. The table below gives key headline data for the midcap IT space. As of the midcap IT can be seen, sales, EBITDA and PAT for Zensar place it close to the midpoint universe by size of midcap IT universe. However, in terms of value ascribed to the business, whether via market cap or EV, Zensar falls considerably below peer averages. This is also evident from the last row of the table below, where we have given how Zensar compares against peer averages. Market EV Sales Sales 3 EBITDA EBITDA PAT PAT 3 Cap yr 3 yr yr CAGR CAGR CAGR 3i Infotech 5,452 27,248 25,875 6% 50,415 8% 2,536 -2% Geometric 2,448 2,384 6,229 2% 9,235 129% 575 `-ve Infinite 3,061 3,602 8,894 34% 14,787 59% 1,072 53% Infotech Ent 12,705 9,208 12,175 16% 18,034 20% 1,397 28% KPIT 13,118 12,128 10,235 14% 15,221 10% 946 15% Mastek 2,485 1,215 7,138 -13% 8,722 -26% 677 -31% Mindtree 14,122 13,709 15,332 10% 17,850 20% 1,016 32% NIIT 10,569 9,485 12,323 12% 20,480 29% 1,822 30% Polaris 13,239 11,874 16,200 7% 21,390 10% 2,119 31% Rolta 15,827 28,377 17,411 13% 37,402 -12% 3,821 12% Sonata 3,277 2,093 14,111 -6% 14,008 -4% 856 6% Subex 3,119 8,535 4,926 -6% 13,128 61% 788 NA Average 8,285 10,821 11,984 7% 20,056 25% 1,469 17% Zensar 5,552 7,240 11,483 12% 20,715 11% 1,363 25% (Rs mn) Comparing key P&L items Note the CAGRs 3 year CAGRs for The key factor to note in the above table is the 3 year CAGR ratios for sales Zensar are above and net profit. On each of those counts, Zensar fares as much or better than peer averages peer averages. Profitability: Sustainable strong profits Profitability better Zensar has been able to maintain good profitability across last few years. Its net than peer averages margin has been around 12-13%. This is again in line with peer group average. For FY11 for example, the peer set has a net margin of 12.3%, as against 11.9% for Zensar. Four-S Research 7
  • 8. Company Report: Zensar Technologies 23 Aug’11 FY11 Margin (%) Company EBIDTA PAT Rolta 21.5 21.9 Polaris 13.2 13.1 Infotech Enterprise 14.8 11.5 Mindtree 11.6 6.6 KPIT 47.7 29.6 NIIT 16.6 14.8 3i Infotech 19.5 9.8 Infinite 16.6 12.0 Subex 26.7 16.0 Sonata 9.9 6.1 Geometric 14.8 9.2 Mastek 12.2 9.5 Average 16.7 12.3 Zensar 13.6 11.9 Balance sheet ratios Much better on leverage Debt Equity (x) Interest Coverage (x) Company FY10 FY11 FY10 FY11 Rolta 0.8 0.7 6.8 1.1 Polaris - 0.0 176.3 99.3 Infotech Enterprise - - 52.8 85.6 Mindtree - 0.0 55.0 98.0 KPIT 0.3 0.2 15.5 85.3 NIIT -0.1 0.4 74.8 292.6 3i Infotech 2.2 1.9 2.8 2.5 Infinite 0.2 2.6 36.3 78.5 Subex 2.2 2.6 1.4 2.9 Sonata 0.1 0.1 16.3 15.8 Geometric 0.1 0.0 14.3 69.7 Mastek 0.1 0.0 47.0 66.7 Average 0.5 0.7 41.6 74.8 Zensar 0.1 0.5 52.6 23.6 While Akibia deal While large cap IT companies are sitting on cash hoards, midcap IT companies has pushed up debt, have struggled with debt. Not so for Zensar. While it currently does not have a in general Zensar cash hoard due to the recent acquisition, its debt situation is at least far more Four-S Research 8
  • 9. Company Report: Zensar Technologies 23 Aug’11 has maintained low manageable compared to many of its better fancied midcap IT peers. net debt Among larger peers, 3i Infotech has a big mess on its balance sheet. Rolta’s debt-equity also generally has been larger than Zensar. Better liquidity ratios Current Ratio (x) Cash Ratio (x) Company FY9 FY10 FY11 FY10 FY11 Subex 0.68 0.50 0.61 0.06 0.02 Sonata 1.23 1.65 1.78 0.20 0.25 Infinite 1.33 1.53 0.61 0.10 0.20 Mastek 1.74 2.88 2.85 0.61 1.24 3i Infotech 2.92 2.53 4.41 0.65 0.32 NIIT 1.17 2.06 2.54 0.40 0.65 Geometric 2.29 2.59 2.94 0.57 0.21 KPIT 1.38 2.39 3.05 0.59 0.81 Mindtree 1.52 1.79 2.47 0.12 0.15 Polaris 2.16 1.67 1.76 0.42 0.41 Infotech Enterprise 2.66 2.80 3.77 1.28 1.08 Rolta 3.25 3.77 4.53 0.50 0.21 Industry Average 1.8 2.18 2.61 0.46 0.46 Zensar 2.42 2.83 1.94 0.95 0.34 We can see Zensar maintaining historically better liquidity status compared to industry. Even with reduced liquidity due to Akibia acquisition, Zensar still manages to maintain stronger liquidity condition than most of its peers. Comparing Peer Valuation Dividing peer set into two parts In the table below, we have divided midcap IT companies into two parts – those getting low valuations, and those getting somewhat better valuations. In the first lot are companies like Subex, Sonata, 3i, etc., and in the second lot are KPIT, Hexaware, Mindtree and so on. Valuation* CAGRs (FY’09 to FY11) Ratios Company P/E EV/ EV/Sales Sales NP D/E ROCE ROE EBIDTA Less valued midcaps Subex 3.96 6.50 1.77 -6.0% NA 2.6 14% 32% Sonata 3.83 1.49 0.15 -6.0% 6.0% 0.1 24% 22% Infinite 2.86 2.44 0.41 34.0% 53.0% 2.6 58% 62% Mastek 3.67 1.39 0.17 -13.0% -31.0% 0.0 11% 12% Four-S Research 9
  • 10. Company Report: Zensar Technologies 23 Aug’11 3i Infotech 2.15 5.40 1.06 6.0% -2.0% 1.9 12% 22% NIIT Tech 5.80 4.01 0.77 12.0% 30.0% 0.4 30% 48% Geometric 4.26 2.58 0.38 2.0% NA 0.0 33% 29% Average 3.79 3.40 0.67 4.1% 11.2% 1.1 26% 32% Higher valued midcaps KPIT 13.87 7.97 1.19 14.0% 15.0% 0.2 18% 31% Mindtree 13.90 7.68 0.91 10.0% 32.0% 0.0 15% 14% Polaris 6.25 5.55 0.75 7.0% 31.0% 0.0 19% 22% Infotech 5.11 5.11 0.78 Enterprise 16.0% 28.0% 0.0 13% 14% Rolta 4.14 7.59 1.63 13.0% 12.0% 0.7 2% 22% Average 8.65 6.78 1.05 12.0% 23.6% 0.2 25% 32% Zensar 4.16 4.62 0.63 17.0% 25.0% 0.5 33% 34% *based on latest financial year The low PE midcap companies Low PE IT Let’s see the business ratios of the low PE set. As a group, their sales have midcaps have low grown at a CAGR of 4% over FY08-11, while their net profit has grown at growth rates. 11% in the same time. Zensar is doing In the lot, there are some companies specifically struggling with profitability. better Mastek has made net losses in the last 3 quarters, and in two of these, it made an operating loss as well. Low PE IT Apart from differential growth rates, another key point to note is the vastly midcaps also have different D/E ratios for low PE versus high PE companies. In the low PE set, poor balance sheets Subex, Infinite and 3i have D/E ratios around 2x or more. Couple of these companies have outstanding FCCBs which are unlikely to be converted into equity. These will need to be refinanced. In other words, the low PE set is getting low valuations since it is riddled with one or more issues: sub-par growth, high D/E, consequently low capital efficiency ratios. In the cases where D/E is more than 2x, there could be some minor liquidity concerns in the market. Besides issues with their P&Ls and balance sheets, we suspect the market may have issues with corporate governance levels in some of these companies. Take a company like 3i for example. This company did an IPO at a price of Rs Governance quality 100 in April 2005. In more than 6 years of trading since then, the company has questionable in some midcaps rarely quoted above its IPO price. It has done two dilutions at prices considerably below its IPO price. The company took a large Rs 2.8bn write- off in FY10 for discontinuing operations of the kiosk business. Yet, there has been no change in management. This is a supposedly professionally run company, yet there seems to be little accountability. In a scenario like this, no wonder valuations have slid down. The high PE midcap companies High PE midcap The P&L and balance sheet ratios are starkly different for high PE midcap IT companies have companies. These have grown sales at a 3 year CAGR of 12% versus 4% for Four-S Research 10
  • 11. Company Report: Zensar Technologies 23 Aug’11 better numbers the low PE companies; these have grown net profit at a CAGR of about 24% versus 11% for low PE companies. More importantly, note the D/E ratio and the capital efficiency ratios. Half of the high PE companies are debt free, while none have a D/E ratio more than 1x. Not all is rosy and clean in this universe as well. There is stuff here which could make an institutional investor uncomfortable. For example, atleast a couple of the peers in this set both took large write-offs on forex derivates. So where to place Zensar: with low PE or high PE companies? The market is clubbing Zensar with low PE companies. Yet any performance comparison does not quite support this act of the market. The above table clearly shows Zensar’s performance ratios are more like the high PE set, as against the low PE set. Zensar’s numbers Specifically, check this: and management  Zensar has grown at a sales and net profit CAGR more in line with the quality put it in high PE set. high PE set  Zensar has generally maintained low D/E. The acquisition of Akibia raised D/E to 0.5x, still it is distinctly different from the low PE set.  Capital efficiency is among the best in the midcap IT universe.  Zensar has managed its forex exposure well, it has not had to take a write-off. Four-S Research 11
  • 12. Company Report: Zensar Technologies 23 Aug’11 Valuation and Price Target Deserves to be rated with the high PE set We think the market should assign valuation more in line with the high PE set to Zensar. As explained above, this assertion is based on Zensar’s better financials; its increasing robust business model where it is now amongst the top players in India in Oracle and infrastructure management; and its likely growth momentum over the next two years. Price Target Zensar should hit a The average discount the better performing set is getting is a PE of just less price of Rs 250 by than 9x based on historical values. Assigning a 15% growth rate to this set, the March 2013. We expected FY13 PE comes to about 6.5x. expect it to rerate While we believe that Zensar should quote at parity, let’s assume a discount of towards valuations 25% to this value which means a forward PE of about 5.2x FY13 numbers. of better IT Based on expected earnings per share of Rs 44 for FY13, this leads us to an midcaps expected share price of Rs 230 for March 2013. Four-S Research 12
  • 13. Company Report: Zensar Technologies 23 Aug’11 Zensar’s Business Getting a grip on Zensar’s business model Valuation suggest The market discounting for Zensar’s business model would seem to imply that market negative on it is a totally commodity business model, perennially working under severe Zensar’s price pressure; or the business is already past the maturity phase, into what fundamentals you may call in standard business cycle terms – the ‘decline phase’. Let’s first see the key points on the business model here which we think are perhaps influencing investor view on Zensar:  There is no differentiator – Zensar’s business is commodity  Is this a ‘declining’ business Zensar’s business more commodity than an average IT company? There is a lot of commodity element to Indian IT companies – whether it is Zensar, or TCS of Infosys, there is no denying that. A SAP implementation project, or a legacy maintenance project, could be done equally well by a two dozen or more companies in India. While large IT companies may get the benefit of size and superior brand, midcap IT companies don’t have this luxury. Product companies, like Oracle Financial Services, are an exception. Midcap IT companies realise the need to differentiate in order to create niches for themselves where they can compete effectively, and enjoy good business economics. The typical ways are: pick one or more technology service lines, or verticals or geographies to build relative advantage. Some others have tried to enter product business, sometimes by acquisition. Market seems Zensar is no different; the management is focussed on the need to build unaware of segments of relative strength. Some areas where Zensar stands out: Zensar’s areas of  Its Oracle practice: Zensar has among the best practices in Oracle strength related projects in mid-cap IT. Zensar has 1,300+ people in its Oracle practice, has completed 500+ client engagements over the last decade. Zensar had bolstered this practice in 2007, with the acquisition of Thought Digital.  Strong traction in South Africa: Zensar has already built a good presence in South Africa. It has acquired some fairly large customers there, for example, 3 of the top 5 insurance companies.  Infrastructure Management: The acquisition of Akibia has completely altered Zensar’s position in this business. With an annual revenue rate of well over Rs 4.5bn from just this business, Zensar has a superior offering to most midcaps in IM. Four-S Research 13
  • 14. Company Report: Zensar Technologies 23 Aug’11 Is it in the numbers? Zensar’s superior Whatever be the story, an analyst will ultimately seek evidence in the margins suggest the numbers. So, for a mid-cap IT company, what number can show something business is better about how commoditised the business is? than what the EBITDA margin is one relevant number to look at. If the business has no market thinks differentiator, EBITDA margin should compare poorly to peers. For Zensar, as we have noted earlier, this is not the case. While there are companies like Sonata, Mastek and Mindtree which have EBITDA margin in the 10-15% range, Zensar has an EBITDA margin of 13.6% in FY11. Zensar has increased its operating margin from 12-13% levels in FY07 and FY08, to around 18% levels in FY10 and FY11, signifying increasing value add in the business mix. Is Zensar’s business a ‘declining’ business? While organic The first step to answer this would be to look at past growth rates – for the growth is in single sector, and the company. digits, smart Net sales have grown at a CAGR of 17% over FY07-11. While some of the acquisitions have growth has come through acquisitions, the expanding operating margins, years allowed double of positive cash flow and manageable debt show the business is enhancing digit topline CAGR value. While organic growth rates have fallen into single digits currently, this is more a result of global growth slowdown. In other words, slower IT sector growth rates are have a large cyclical component.. But is de-growth imminent? Market has fears IT services sector as a while continues to grow, and no one is questioning the that small IT firms future of India’s IT services business as a whole. The issue here is – do will start to midcap IT companies have a role anymore, or is it a game only for the big degrow. So far no boys? signs of this We believe this is the crux of the issue. The market has somewhere taken the view that midcap IT companies will not be able to compete in the future, and within midcap IT, Zensar is particularly exposed. But is this assertion true, and if so, how exactly will it play out? Let’s see on the second part – how exactly will a de-growth play out. The typical mode for degrowth would be – the overall market shrinks, so some players have to drop out. Here this is not exactly the case. The overall IT services market is still Large IT firms are projected to grow. So what the stock market is saying this – large IT looking for larger clients. SME companies are used to growing at 30% plus, if the overall market growth rate slows down to 10-15%, they will eat up the small companies to maintain their market open for own growth rates at 20-30%. midcap IT While this may very well happen, but current evidence does not point to that. Four-S Research 14
  • 15. Company Report: Zensar Technologies 23 Aug’11 Large IT companies are trying to go up the chain, not come down the chain. They are trying to do things like: become consulting led, take over the entire IT organisation of large clients, etc. So the large IT companies are not yet competing with small IT companies for the same client. Any relevant number for this? Number of active We think the correct numbers to check this would be things like total active clients continues to clients, and average business/client. When these numbers start showing a increase. This is declining trend, then certainly fears on the future of midcap IT would rise. evidence degrowth Zensar has increased its total client base from 200 at the end of FY07 to about fears are overblown 400+ by the end of FY11. In sum – numbers don’t support stock market perception On both counts – the commodity nature of business, or risk of degrowth – we find the market’s fear overblown. Zensar’s margins are pretty good. And the next two years it is set to grow. The risk of a new US slowdown is certainly there, but that affects the entire Indian export sector, not just Zensar, or India IT services industry. Notwithstanding the US recession threat, Zensar at the end of FY11 is actually strongly positioned for growth. In the next section, we see how. Positioned for growth with an increasing robust business model Zensar has biffed The Zensar management implemented two big developments at the end of up its business FY11 which should help drive growth over FY11-13. These are: model  The Akibia acquisition  Re-structuring the business into 5 verticals Let’s look at how these two drive growth and make the business model more robust. The Akibia deal – a game changer In November 2010, Zensar made a big move in the rapidly expanding Infrastructure Management and Information Security segment by acquiring Akibia Inc. With a turnover in excess of $100mn, this not only adds significant turnover to Zensar’s topline, it will also add to Zensar's addressable market and growth potential. Akibia deal With this acquisition, Zensar will expand its potential market and growth transforms opportunity in not only infrastructure segment but will help in providing Zensar’s position in mission critical solution. This acquisition helps Zensar to use combined and the IM space integrated services to cross sell among existing client base. Akibia will help expand Zensar’s customer base and will provide global operational scale and opportunity to enter new geographies and market more efficiently. It added a team of 350 professionals with 2 delivery centres in US and Europe. This enhanced capability will help Zensar bid for multi-million dollar projects which involve multiple service lines. Four-S Research 15
  • 16. Company Report: Zensar Technologies 23 Aug’11 About Akibia Akibia is a US based firm, founded in 1988. It provides infrastructure management services to companies worldwide to help them optimise, manage and support their infrastructure. It has more than 900 customers. Akibia helps its clients to improve the availability, reliability and performance of their data centre, network and security infrastructure. With its expert consulting Akibia helps IT organizations reduce costs, increase efficiencies and manage risk in the data center. The Akibia Impact There are several ways this deal will impact Zensar’s numbers: FY12 will see full  Immediate topline impact: In FY11, the Akibia numbers formed part reflection of Akibia of the topline only for Q4. FY12 will see the full integration of Akibia revenues numbers with Zensar. This itself will lead to a growth of over Rs 3.5bn in topline for FY12.  Gives a big push in the important IM space: IM, or specifically, Will lift overall remote IM (RIM) is among the fastest growing IT sub-segments. IM is organic growth a large $370bn market, of which remote IM is about $95-108bn. India is rapidly gaining traction in the RIM market. Offshoring to India is growing at above 20%, according to Gartner. Before the acquisition, Zensar’s presence in this space was small, though growing rapidly. By 2010, this business was 4 year old at Zensar, with 50+ clients, serviced by 402 associates and growing at over 50%. Akibia had a client history of about 900 clients at the time of Zensar is now acquisition, and 325 employees. With a revenue run rate of about among top 10 $108mn, this has added to Zensar’s capabilities immensely. Also, 70% players in IM in of this revenue is recurring, giving high revenue visibility. India The Akibia acquisition puts Zensar among the top 10 players in IM space in India.  Cross selling opportunities: Akibia has a large client base of leading global companies. Zensar sees significant cross selling opportunities in this deal. For example, a large investment bank is a customer of Cross selling Zensar in Asia and Akibia in the US. So Zensar can sell Akibia to this opportunities exist bank in Asia, while in the US, it can hope to make inroads with the help of Akibia. The banking vertical itself is expecting almost 70% of their growth in the next 1-2 years to come by cross-selling. Geographical expansion of Akibia’s lines is another way to benefit from the acquisition. Four-S Research 16
  • 17. Company Report: Zensar Technologies 23 Aug’11 Verticalisation: More focus, more expertise, deeper relationships Verticalisation: a The IT market place is changing from technology support to solution selling. need of the hour IT service companies are moving away ahead from mere application development and outsourcing to be a transformation agent for their customers. With a well rounded capability set in service offerings, growing share of enterprise revenues, Zensar felt it was ready to into business solution selling mode. Recognising this trend, Zensar has restructured as of FY11 into 5 focus verticals: BFS, manufacturing, retail, insurance, connected services. Verticalisation of the business will help Zensar use its deep industry knowledge and technology expertise to cater more effectively to customers’ requirements. Zensar is also looking to push further its consultant-based model which integrates consulting with business solution development. It is building a strong consultant team with extensive experience in different verticals like banking, retail, insurance, etc, they will consult Zensar customers to help them achieve their business goals with Zensar solutions. Below we take a look at the key verticals. Vertical Manufacturing: Among top IT spenders Zensar has strong presence in the manufacturing sector which is one the top IT spending sectors globally. The manufacturing sector constitutes 39% of top line for Zensar making it the most important vertical for Zensar. Largest revenue Zensar’s expertise lies in discrete manufacturing which constitutes more than contributing segment 60% of overall manufacturing companies IT spend. Working as a catalyst with global manufacturing companies, Zensar is helping clients to maintain competitive edge with the help of various enterprise class solution core to manufacturing and supply chain. Major Clients: Zensar has been able to gain substantial market in various attractive sub- CISCO, Trimble, segments like consumer products, Hi tech, Industrial among others while SDS, NCR, looking very aggressively to increase share in other appealing segments like Netgear, Activision, aerospace & defence and automotive. Zensar has been providing various Fujitsu services like IM, EBS & mobility AMS & Web 2.0, BPO successfully with strong technology capability in Oracle, MS dynamics, SAP, etc. Almost 80% of manufacturing revenue coming from single customer i.e. 20-25% growth in CISCO, is a potential risk factor, which can put manufacturing vertical revenues in a tight situation whenever CISCO puts constraints on its IT plans. non-CISCO This is visible in FY12, where revenue contribution from CISCO business accounts expected. could stay flat or come down. The manufacturing vertical is looking forward to reduce this dependency on single client by expanding non CISCO accounts to mitigate this risk. The aim is to grow non CISCO manufacturing accounts by 20-25% in first year with similar or better prospects in next two years. Most of this growth (~75%) is expected from new accounts which are anticipated with verticalisation strategy and Akibia cross-selling. Four-S Research 17
  • 18. Company Report: Zensar Technologies 23 Aug’11 Looking for Engineering and PLM is one gap in Zensar’s ability to cater to the acquisition in US manufacturing vertical. Zensar aims to plug this gap through an acquisition in and India US/Europe in the medium term. Zensar has also developed their own IP like Autozenics and NExchange along Developing IP like with other IP in areas of traceability, quality and PLM, SCM. This showcases Zensar’s belief on creating own IP and flourishing innovation within Autozenics organisation. Company has high hopes from the Autozenics product, which is a Microsoft dynamics solution for SME in auto cluster. Vertical Banking and Financial Services BFS, along with insurance, constitutes 18% of total Zensar revenue in FY’11 with BFS itself touching $45mn making it second largest vertical within Zensar. Zensar has core competence in BFS sector due to rich industry experience and technology expertise with good understanding of domain, process and technology. Business Lines Contribution Service Lines Contribution 42% 58% 26% 18% 22% 14% 12% 8% Run The Bank - Others Testing Application Dev Others Private Banking Investment Banks Management Asset RTB Expecting rise in Zensar provides range of services in this sector from implementation to top line by cross- consulting, process outsourcing, maintenance, infrastructure and testing across selling with Akibia various sub-sectors like Retail Banking, Private Banking & Wealth customers Management, Capital Markets, Compliance & Risk Management. The Company is looking to grow in this segment at the rate of 20-25% in next 2 years with the help of existing strong clientele base such as UBS, Credit Suisse, CLSA and KBW. Zensar plans to break into Fintech Top 100 within next two years. For this, Aims to break into Zensar will need to hike revenue from BFS vertical to around US$55-60mn Fintech Top 100 in revenue from existing US$45mn in FY11. Zensar plans to achieve this 2 years growth by establishing a centre of excellence to build frameworks and IP for various sub-sectors like investment banking. While Zensar is not doing much in retail or commercial banks, it has decent expertise with investment banks. Most of the projects in this vertical are of the type of Run The Bank service which mainly deals with maintenance and Four-S Research 18
  • 19. Company Report: Zensar Technologies 23 Aug’11 support projects which give Zensar assured annuity business. Till now Banking and Financial services vertical was more focused on The vertical expects emerging market with 90% business coming from this market. Zensar is aware of the need to derisk geographically; accordingly the vertical would devote strong cross selling more attention to revenues from developed markets. This will also help opportunities with Akibia Zensar to push up margins from banking vertical. The BFSI vertical has strong opportunity of cross-selling their services to Akibia clients with as many as 23 unique banking and financial services clients in Akibia’s portfolio. Vertical Insurance Zensar has a built The insurance vertical predates the current round of organisation wide good expertise in verticalisation. Zensar had created this vertical in 2008, recognising the need insurance vertical to give specific focus to this. A result of this early start is that the vertical team believes it has the domain expertise now to target top 5 players in each geography – the Americas, Europe, South Africa, APAC. As the leading insurance companies, who were early IT adopters and are now stuck with legacy systems, try to transfer to the latest technology, Zensar hopes to benefit. It has already executed large projects successfully in South Africa among other projects. Account share (%) Line of Business 1% Assurant 1% 1% 1% Silice Health 9% Liberty Life 24% Life & Annuities 40% 13% Prudential Mutual Funds Discovery 14% 14% 60% Holdings RMA Short term & 22% Speciality Stanlib Mutual & Federal The insurance vertical currently has a high US tilt, due to business from its top client Assurant contributing 60% of vertical revenue. 3 of the top 5 Zensar is now looking to expand their geographical reach by targeting Europe, companies in South South Africa and other geographies like Australia, India, etc. Zensar has Africa are clients already bagged South Africa’s 3 of top 5 Insurance companies and the top organisation in India. With this, Zensar has become South Africa’s biggest Indian IT vendor. Four-S Research 19
  • 20. Company Report: Zensar Technologies 23 Aug’11 Zensar has strong strategic plans to build up this segment by targeting top 5 organisations in all major geographies with major focus on life, health and P&C. Zensar has strong presence in health insurance segment with majority clients coming from that area. Now Zensar is looking to build pipeline in life and annuities for Europe region while looking to maintain stronghold in health segment in US region and focusing on P&C segment in US, Europe and South Africa region. With 6 insurance clients in Akibia’s portfolio, Akibia- Zensar cross-selling opportunities also look good. This alone can drive add almost 10% growth to the vertical revenues. With strong visible pipeline, the Insurance vertical is expected to grow at a growth rate of 25-30% for the next two years. Strong growth is envisioned in US and UK region while Zensar is looking to double top line from Australia region which currently has very low base though. Zensar is also working on developing IP in this segment with focus on Multichannel Platform for Insurance, Readily deployable SOA components and Compliance enabled Testing framework. The vertical is looking to add almost 15% of revenue from IP sales in next two years. Vertical Retail: a $146bn IT market Zensar has very positive outlook towards retail vertical which was a $146bn market opportunity in year 2010 with speciality and grocery segment constituting almost 60% of market. With strong relation with European Providing entire market which makes ~60% of total revenue, Zensar is looking to capture gamut of services much bigger pie in this segment by expanding in other territories. Zensar is from professional keeping focus on mid size segment and aggressively pursuing opportunity in advisory to IT their strong domains like Speciality, Groceries and Department providing their strategy, BI and expertise services like BI & analytics, AMS & Web 2.0, IM, and Package retail specific solutions. solution. Zensar is already scouting different regions to diversify geographical reach within the retail sector by reaching out to other markets. For example, it is targeting US which is driven by its current e-retailing trend to capture more and more clients based on its expertise in this domain. Zensar is also spreading its client base in emerging markets like middle east region and garnering few more clients in Australia again with recent success of opening account for web retailing. Zensar has developed a clear cut strategy to be among top 3 service providers in non-US markets such as Europe, ME, South Africa, India, among others, which will act as a charge for retail vertical growth. The main enabler for this would be the strong Oracle capabilities Zensar has developed. Close to 90% of its current business is Oracle oriented. Zensar is also witnessing good demand for its SAP offering with good traction from US market. With this strong pipeline, retail vertical is also looking to expand its offshore developing center strength. Zensar has developed its own IP in this segment like Multi Four-S Research 20
  • 21. Company Report: Zensar Technologies 23 Aug’11 channel, SmartShop, ZRMS and Batch Scheduler. Zensar boasts of strong clientele in this space like Carrefour, NAAFI, Wet Seal, Acosta etc. Zensar has rolled out its SmartShop solution as of now only in India and company is experience positive response from the market. With further development and refinement Zensar looks to ring out this offering in other markets which will add up Zensar revenue from its IP products. Vertical Connected Services: Utilities, Healthcare & Government Connected services can be considered as incubator vertical for emerging or growing verticals within Zensar. The three emerging verticals currently housed here are healthcare, utilities and government. Within healthcare, Zensar is focussed on healthcare providers like hospitals and path labs, in the US geography. Whereas US healthcare market is showing high prospects with US$8-10bn per annum spend expected from healthcare providers till FY2015. The driver is the regulation driven Y2K like opportunity, the ICD-10 The switch to ICD- remediation. The US healthcare industry needs to transition to ICD-10 by 1 10 presents a big October 2013. By this date, ICD-10 codes must be used on all Health opportunity in Insurance Portability and Accountability Act (HIPAA) transactions, including healthcare space outpatient claims with dates of service, and inpatient claims with dates of discharge Zensar is looking to build domain capability in healthcare through partnerships and to drive POC for new service areas. For Utilities, it wants to focus on US and Europe. The areas of focus are smart grid and smart metering. IM solutions could also help get business here. Zensar has strong 15 years hands on domain expertise in Utilities practices which Zensar is looking to leverage to garner more similar projects In the Government vertical, Zensar is still finding its feet in the Indian marketplace. Here the market already crowded with several other firms, Zensar needs to find its niche here. The company is developing low delivery cost model which is very vital to gain government projects where customers are like state govt, municipal corps and defence. Revenue Mix: A diversified sales mix Zensar’s revenues are distributed across verticals. Manufacturing contributes around 39% to Zensar’s top line. BFSI and retail are other major vertical for Zensar contributing 18% and 8%, respectively, for FY11. Four-S Research 21
  • 22. Company Report: Zensar Technologies 23 Aug’11 Revenue Mix Revenue By Industry 2011 Revenue By Industry 2010 Manufacturing & Manufacturing & Telecom Telecom Retail Retail 28% 15% 39% 45% 11% BFSI BFSI 20% 2% 18% 8% Pharma, Textiles & 9% Pharma, Textiles & Utilities Utilities 5% Media Media Others Others Zensar is focused on diversifying its business mix across verticals which can be seen in the trends for last few years. With decreasing dependency in manufacturing & telecom sector from 45% in 2010 to 39% in FY11 and 20% of BFSI in FY10 to 18% in FY11 Zensar’s deliberate efforts to expand their horizon and to capture opportunities in other verticals are very much evident. Global scale of operations Zensar derives its revenues across the globe with sales and operational presence in more than 11 countries including US, UK, Germany, Sweden, Finland, Middle East, South Africa, Singapore, Australia, Japan and Poland. Geographical diversification plan The share of the US market in total revenues went up in FY11, 64% from 60% in FY 10. This was mainly due to the Akibia acquisition, and the impact of its sales in place mix. In fact share of the US market was around 50% of revenues in FY07 and FY08. The increase in share of the US market has gone hand in hand with increasing EBITDA margins, indicating the lucrativeness of that market. Zensar is now looking to expand its offerings to other emerging market such as China, India, Middle east and SAARC countries. This is evident with setting up US contributing of a delivery center in China and upcoming regional delivery center in Jordan. 64% of revenue. Geographical Revenue Break up FY11 23% USA 13% 64% Europe Rest of the World Four-S Research 22
  • 23. Company Report: Zensar Technologies 23 Aug’11 Historical Geographical Revenue Break 12000 10000 Focus on seeking 8000 growth in new Rest of the World 6000 markets. Europe 4000 USA 2000 0 FY'07 FY'08 FY'09 FY'10 FY'11 Rs in mn Hedging Territory Zensar’s pursuit to hedge the geographical risk is also evident with new emerging Risk territories like South Africa which is one of the fastest growing territories for Zensar. Zensar has also managed to garner faster growth in the Middle East. Company is also looking to invest heavily in India and China to build presence. Strong & diversified client base Zensar has been The company caters to clients all over the world providing end to end services to trying to reduce their clients. Zensar boosts strong client base of more than 300 customers, dependence on including several Fortune 500 companies. Cisco Top 5 clients accounted for 46% of FY11 revenue whereas top 10 clients accounted for 54% of revenue. Revenue Top Client wise Top 10 client Top 5 client FY'10 64% 54% FY'11 54% 46% Zensar boasts diversified client portfolio with clients from various verticals. Some sample clients: banking vertical has Credit Suisse, UBS, KBW; retail has M&S and Carrefour; manufacturing and media like CISCO, Activision, Fujitsu; insurance has clients like Assurant, Investsec, AXA, Prudential; and connected services has clients like National Grid and Morrison. Chart 3: Client Concentration Client Concentration FY'07 FY'08 FY'09 FY'10 FY'11 Top 5 client 55% 43% 44% 49% 46% Top 10 client 69% 51% 52% 60% 54% Four-S Research 23
  • 24. Company Report: Zensar Technologies 23 Aug’11 Financial Analysis and Growth Outlook 26% CAGR for revenue expected during FY’11-13 4 year revenue The Company’s net revenues grew at a CAGR of 17% over FY’07-’11 to Rs CAGR is 17%, 3 11.4bn from Rs 6bn in FY07. year growth is 12% The 3 year revenue CAGR is 12% as presented earlier. Revenue Growth 12,000 10,000 8,000 6,000 Other Income Revenue from Operations 4,000 2,000 - 2007 2008 2009 2010 2011 Rs in mn Over FY11-13, The top line however is expected to grow at CAGR of 26% over FY’11-13 on the Zensar will grow back of current acquisition of Akibia, which will add an incremental Rs 3.5bn to faster than in Zensar’s top line for FY12. Further organic and inorganic growth is expected to FY08-11 boost revenue of Zensar to reach Rs 19bn by FY13. Revenues Growth 18000 16000 14000 Growth driven by 12000 Akibia acquisition 10000 and inorganic 8000 growth 6000 4000 2000 0 FY'09 FY'10 FY'11 FY'12E FY'13E Rs in mn Four-S Research 24
  • 25. Company Report: Zensar Technologies 23 Aug’11 Segment Performance Zensar divides GTS (Global Transformation Services) and EAS (Enterprise Application business into 2 key Services) are the major service offerings from Zensar which constitute 65% and parts: GTS and 24% of revenue to Zensar, respectively. Data Centre, Network & Security EAS Services (PSI Holdings) segment is also making headway in Zensar with ~11% revenue contribution from it in FY11 top line. Segment-wise Revenue Break-Up 8,000 Global Transformation GTS and EAS 7,000 Services (GTS) 6,000 constitute major 5,000 portion of Zensar’s Enterprise Application 4,000 Services (EAS) revenue. 3,000 2,000 1,000 Data Centre, Network & Security Services (PSI 0 Holdings) FY'07 FY'08 FY'09 FY'10 FY'11 Rs in mn Strong Growth Global Transformation Services (GTS) seen in GTS GTS segment grew at a 4-year CAGR of 14% to Rs 7,433mn in FY’11 from Rs segment 4,358mn in FY’07. This is mostly organic growth, since the acquisitions Zensar has done do not lie in this space. This is also the most profitable segment for Zensar. Global Transformation Services (GTS) 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 FY'07 FY'08 FY'09 FY'10 FY'11 Rs in mn Enterprise Application Services (EAS) Enterprise Application Services (EAS) segment grew at a 3-year CAGR of 13% to Rs 2,757mn from revenue of Rs 1,700mn in FY 07. Four-S Research 25
  • 26. Company Report: Zensar Technologies 23 Aug’11 Margins expected to improve after initial dip Margins may dip Zensar has managed to increase EBITDA at the impressive CAGR of 19% from this year due to FY08 to FY11. Zensar has shown strong financial discipline and bottom line Akibia acquisition focus by maintaining EBITDA margin above 13% in FY11 reaching as high as and global turmoil 17.8% in FY 10 from 12% in FY 08. This growth in EBITDA margin is mainly due to improved contribution from higher margin GTS services which has better margins compared to other services. Acquisition of Akibia will ring in more revenue from Data Centre, Network & Security Services which may bring pressure on Zensar’s margins for short term. But further improvement in margins is expected in longer run as company strives to enter other profitable services and verticals. Consistently strong EBITDA performance EBITDA 1,800 20% 1,600 1,400 16% Zensar showcased 1,200 12% strong EBITDA 1,000 growth of 19% 800 8% CAGR in last five 600 400 4% years. Even better 200 growth expected in 0 0% near future. 2008 2009 2010 2011 EBITDA EBITDA margin Rs in mn Zensar net profit has grown at CAGR of 28% in last 3 years expanding net profit from Rs 640mn in FY08 to Rs 1340mn in FY11. Zensar has improved these net profit figures while keeping focus on net margin maintaining strong net margin of around 12% in FY11. Net profit is expected to show a CAGR of 23% growth over the next two years. This is mainly resulting due to expanding top line and improvement in margins too. NET PROFIT 1500 15% Zensar net profit 1000 10% has grown at CAGR of 28% in 500 5% last 3 years 0 0% 2008 2009 2010 2011 Reported net profit Net margin Rs in mn Four-S Research 26
  • 27. Company Report: Zensar Technologies 23 Aug’11 Financial Annexure Profit & Loss Statement Income Statement FY'07 FY'08 FY'09 FY'10 FY'11 FY'12E FY'13E Revenue from Operations 6,059 7,829 9,081 9,528 11,383 15,607 17,820 Employee Cost 3,995 5,401 6,133 6,212 7,416 10,712 11,974 Other Operating Expenses 525 581 614 567 668 1059 1209 Sales, Admin & General Expenses 680 887 1,034 1,000 1,596 1,873 1,960 Miscellaneous Expenses 29 35 42 49 152 74 85 Total Expenses 5,230 6,904 7,822 7,828 9,833 13,718 15,228 EBITDA 828 925 1,259 1,700 1,550 1,889 2,592 Depreciation 0 1,735 2,427 2,635 2,942 3,549 3,549 EBIT 828 751 1,016 1,436 1,256 1,534 2,237 Other Income 90 122 141 83 284 256 292 Interest and Finance Charges 21 59 39 27 39 86 86 Profit before tax and Exceptional Items 897 814 1,118 1,492 1,501 1,704 2,444 Exceptional Items 0 0 0 0 0 - - Profit before tax 897 814 1,118 1,492 1,501 1,704 2,444 Tax 162 169 256 219 184 341 529 Profit after tax before minority interest 736 645 863 1,273 1,317 1,363 1,914 Minorities Interest and others 4.54 4.71 (3.00) - - - - Reported net profit 731 640 866 1,273 1,317 1,363 1,914 (Rs mn) Four-S Research 27
  • 28. Company Report: Zensar Technologies 23 Aug’11 Balance Sheet Balance Sheet FY'07 FY'08 FY'09 FY'10 FY'11 FY'12E FY'13E Shareholder's Equity Share Capital 239 240 240 216 433 433 433 Reserves and Surplus 2,138 2,600 2,346 3,081 4,027 5,386 7,231 ESOPs - - - - - - - Total equity capital 2,377 2,840 2,586 3,297 4,460 5,819 7,664 Liabilities Secured Loans 885 639 757 447 2,363 2,363 2,363 Unsecured Loans - - - - - - - Minority Interest 1 7 3 - - - - Deferred Tax Liability 5 8 5 2 16 - - Total Liabilities and Owner's Equity 3,267 3,486 3,351 3,745 6,839 8,182 10,027 Assets Goodwill on consolidation - - - - - - - Gross Block 563 2,317 2,019 2,128 5,480 5,489 5,489 Less: Depreciation 542 702 904 1,106 2,007 2,367 2,722 Net Fixed Assets 21 1,615 1,115 1,022 3,473 3,122 2,767 Capital Work in Progress 128 295 59 14 52 70 100 Investments 204 160 237 151 256 309 400 Current Assets Inventory - - - - 836 836 836 Debtors 1,304 1,443 1,333 1,426 2,295 2,471 2,821 Cash and Bank Balance 448 376 811 1,300 1,100 1,368 3,199 Other Current Assets - - 535 439 536 726 925 Loans and Advances 297 379 526 726 1,445 1,441 1,536 Total Current Assets 2,049 2,198 3,205 3,891 6,211 6,841 9,316 Current Liabilities 1,047 1,063 1,046 1,016 2,970 18,523 21,150 Provision 102 116 281 357 411 5,799 7,107 Total Current Liabilities 1,149 1,179 1,327 1,373 3,380 24,322 28,257 Net Current Assets 899 1,019 1,878 2,518 2,831 44,091 64,910 Deferred Tax Asset 45 48 63 40 227 272 270 Total Assets 1,297 3,136 3,351 3,745 6,839 8,182 10,028 (Rs mn) Four-S Research 28