1. Franceella Bowie
26082 Fairfield Ave Warren MI, 48089
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to
company success.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Service/ Sales Associate, 03/2005 to Current
Sam’s Club － Roseville, MI
Managed quality communication, customer support and product representation for each customer. Guaranteed
positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in
a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock
items. Communicated all merchandise needs or issues to appropriate supervisors. Stocked and rotated
inventory regularly. Performed store opening duties, including counting cash drawers and checking all
equipment for proper functioning. Recommended, selected and helped locate merchandise based on customer
needs and desires. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited
orders. Expressed appreciation and invited customers to return to the store.
EDUCATIONAL BACKGROUND
High School Diploma: General Education, 2004
Finney High － Detroit, MI, U.S
Cell: 313-704-5913
franbowie86@gmail.com
Customer service expert
Opening/closing procedures
Strong organizational skills
Excellent listening skills
Energetic work attitude
Store maintenance ability
CORE STRENGTHS
CAREER OVERVIEW
ACCOMPLISHMENTS
WORK EXPERIENCE