2. *HCL Confidential
SIX Forces Disrupting IT Consumption and Delivery Models
2
Laissez Faire Adoption- “Let Do” Approach
BYOD (Bring Your Own Device) to Work
End-users are demanding greater choice and flexibility to access information
anytime, any where, and from any-device.
Consumerization of IT
2 Mobile devices & Micro apps
Surge in Business Use (both employee & enterprise liable) of smart-phone.
Micro app explosion will increasingly make mobile devices the new work-platform of choice
88 of the companies on the Fortune 100 list are either testing or deploying applications on the
iPhone
Virtualization & Cloud3
Increased adoption of virtualization technologies to implement Anytime, Anywhere access.
Virtualization market to reach 50 million users by 2013 and generate $65.7 billion in revenue
Green IT
Green initiatives gain momentum across the globe
Caring about carbon footprint and cost
Power/Cost optimization especially in data center
4
3. *HCL Confidential
SIX Forces Disrupting IT Consumption and Delivery Models
3
5 Rise of Open Source
Surge in Business Use (both employee & enterprise liable) of smart-phone.
Micro app explosion will increasingly make mobile devices the new work-platform of choice
88 of the companies on the Fortune 100 list are either testing or deploying applications on the
iPhone
Social Networking Trends6
New models to reach IT/ Creation of IT communities of interests by connecting with the right
people through Micro sites.
Evolution of Self Help into End User Portal (Enterprise Application Store) for automated
provisioning of applications/other services
New Generation workforce Driving the Way Technology is being used at workplaces
What Organizational cultures, structures, leadership styles and technology enablement are needed to get the best
from this workforce?
Young at heart, Technology Savvy, Confident & Goal oriented
Globally Distributed, Cross-cultural, Collaborative
Healthy disregard for traditional lines of command and hierarchies
4. *HCL Confidential
Enterprise of the Future : The Shift to the New World
Components
Collaboration
Support
Desktop
Apps
Data
Network
Compute
Traditional
Physical
Onsite
Device
Installed
Distributed
Corporate
Datacenter
Future
Virtual
On-Line
Service
On-Demand
Follow-Me
Public
Hybrid (Cloud + Datacenter)
4
5. *HCL Confidential
Virtual Desktop Infra or Server Based Computing
Common Services
Directory Services, File Storage, Print, Data Backup, Identity & Access Mgmt, Virtual Desktop and Profile Virtualization
End Point Management
Asset Mgmt, Patching, Audit/Compliance, SW Packg, Distrbn, Publishing, Streaming and OS Imaging & deployment
End Point Protection
Anti-virus/malware, Personal FW, HDD Encryption, Email Encryption/Spam Filter and Access Control/Privilege Mgmt
Productivity Applications
Email, Office, Doc sharing, Workflows, IM, Web-conf, Unified Messaging, Self-help KB, Password Reset, Service
Request/Support portal & App store
LOB Applications
Compatibility , Remediation for Physical or Virtual Applications including Client, Office and Web Apps
Windows 7 OS Windows 7 OS
Hosted PC Internet Browser, Server Based Computing / VDI Client
Windows XP/7 Embedded OS
Windows XP/7 or
Mac
Android/IOS
Desktop PC
HW
Laptop PC Hardware
Thin Client PC
HW
Employee owned
devices
Smart Phone/
Tablets
Current HCL EUC Service
Portfolio
Traditional Model
• Emerging Model to support mobile
users
• Connected thro’ Corp LAN/WAN
and Internet
• Local device to support higher
capacity and client hypervisor
• Devices typically used to support task
based worker
• Connected thro’ corporate LAN/WAN
• Apps published & presented thro’
SBC/Citrix or VDI
Corporate End User Devices
• Emerging Models to support mobile,
remote and home users
• Connected thro’ Internet Broad Band or
3G
• Apps published & presented thro’ SBC/
Citrix or VDI
Bring Your Own Devices
Point of View : Enterprise of the Future
• Currently, services
are deployed locally
at customer
network & managed
remotely by HCL
• Potentially these
services can be
consumed over
internet or thro’
SAAS
• One size does not
fit all users
• Currently, services
can be deployed
locally at customer
network and/or
consumed over
internet
• SAAS Players are
emerging
• Traditionally all
LOB
applications are
locally installed
on the devices
• Current Trend:
Most of the
productivity
applications
becoming
SAAS/Cloud
enabled
Driving factors such as security, availability, flexibility & agility introduces new delivery methods. Example: Office 365, Google Apps
Compatibility On-Demand
VDI and SBC used to protect data moving outside Corp network
Task User
Office User
Mobile User
6. *HCL Confidential
From Service Provider to Service Aggregator
6
Physical
Servers
Multi Tenant Virtualized Network and Security
3- Tier Virtualized Storage and Backup
Application
Specific
Architecture
Virtual
Farm
Enterprise Apps like IU4SAP
Private
Cloud
HCL IaaS+
HCL MyDashboard (Visibility & Reporting)
HCL MyCloud (Next Gen Data Center Lifecycle Management)
Orchestration, Identity Management, Governance Risk & Compliance, Service Management, Metering/chargeback,
Approvals
HCL MTaaS (Monitoring & Management)
Public Clouds
IaaS
Ent Grade Whole Sale
Grade
PaaS
SaaS
7. *HCL Confidential
Are we managing the expectations well? – the “Reincarnate” CIO
7
Technology Leader
CURRENT
STATE
RTB
Theme COST
BUSINESS RELEVANCE
FUTURE STATE
AGILITY REVENUE
BACK OFFICE FRONT OFFICE
BUSINESS
MODEL
COMPETITVE
ADVANTAGE
LOW HIGH
7
Revenue Influence
Innovation O
Heterogeneous
Risk Officer
Cost Takeout Agent
Revenue Influencer
Human Resource Officer
Data Analytics Officer
Innovation Officer
M&A Influencer
Business Strategy Leader
Vast Conflicting
8. *HCL Confidential
How can the CIO assist the CEO?
8
CIO
CURRENT
STATE
RTB
Theme COST
Relationship INTEGRATOR
BUSINESS RELEVANCE
FUTURE STATE
Ecosystem NONE
Sourcing Pattern TOTAL IT O/S
BACK OFFICE
AGILITY
AGGREGATOR
TECHNOLOGY
ECOSYSTEM
VIRTUALIZATION
IaaS/SaaS
FRONT OFFICE
REVENUE
BUSINESS
ECOSYSTEM
SaaS/PaaS
BUSINESS MODEL
COMPETITVE
ADVANTAGE
INDUSTRY
ECOSYSTEM
The CIO’s Role : Leverage technology to gain competitive advantage
LOW HIGH
INNOVATOR
BPaaS
AGGREGATOR
