Smart Customer Management

smart customer management customer-centric customer relationship management customer change management management best practice customer experience project management training crm customer service communication open innovation analytics innovation assessment it tools information systems integration knowledge management program management organization delivery management improvement maturity levels francisco j navarro maturity level benchmarking performance management management framework model managers cto marketing cmo sales ceo organizations strategy capability maturity model integration entrepreneurial cultural continuous innovation entrepreneurs entrepreneurship customization competency management customer value solution management culture collaboration delivery complaints requirement analysis training and development data continuous delivery customer data coordination social networks business courses companies managerschange management