This document summarizes a presentation about developing conversational AI using open source technologies. It discusses using the open source Tock kit to build conversational assistants, including OuiBot which is used by Oui.sncf customers. Tock allows building assistants that can operate across multiple channels like messaging, voice and smart displays. The presentation shares the company's experience and convictions about using open source to promote innovation, agility, skills sharing and data ownership while developing conversational AI technologies.

1. CONVERSATIONAL AI
& OPEN SOURCE
François Nollen
@FrancoisN0
Julien Buret
@jburet
Paris Open Source Summit 2019

2. CHATBOTS & INSTANT MESSAGING
#OSSPARIS19

3. VOICE ASSISTANTS & SMART DISPLAY
#OSSPARIS19

4. #OSSPARIS19
CONVERSATIONAL IS NATURAL
Why adoption is so fast?
Because it’s natural!
Simply use your voice,
and speak
Write as you speak,
no more forms
and menus

5. MARKET & MATURITY ?
#OSSPARIS19

6. Part 1 : Leveraging Open Source to
develop Conversational AI products
for four years…

7. OUIBOT THE ASSISTANT FOR OUI.SNCF CUSTOMERS
OUIbot is live on Messenger, Oui.sncf, Google Assistant, Google Home,
Alexa, Business Chat and WhatsApp ! (+ soon on Djingo)
#OSSPARIS19

8. BACK IN 2016
Make or buy ?
→ Innovation
→ Agility
→ Skills
#OSSPARIS19
GAFAM
Vendors
Startups
OSS ??

9. TOCK « THE OPEN CONVERSATION KIT »
#OSSPARIS19
Language Understanding
User Interface
Multichannel
Multilingual
Live Chat (CR)

10. FROM 2 TO 6 ASSISTANTS IN 2019
https://doc.tock.ai/tock/en/about/showcase/
#OSSPARIS19

11. ORCHESTRATION / CHOREOGRAPHY
Metabots & bots federations
User experience
Platform
#OSSPARIS19

12. CHALLENGES AND CONVICTIONS SO FAR
Confidential Data / GDPR
Conversational Models = Core Value
Sustainability / Relevance / Effort
#OSSPARIS19
Innovation / Agility / Skills
Growth / Scalability
Open Source Software
Empowered Teams
Skills Center
Open Source Software
Data / Model Ownership
Interoperability
State of the Art
Shared Effort
Governance
Deep Learning
Question Answering
Sentiment Analysis
Speech To Text
OSS Consortium ?

13. WE WILL CONTINUE TO USE, SHARE & PROMOTE TOCK
https://doc.tock.ai/
(Apache License, version 2.0)
#OSSPARIS19

14. Part 2 : Sharing convictions about
Open Source & Conversational AI
with guests and partners…

15. OTANA SHAFIEIVAND
« Open Source First »
Otana SHAFIEIVAND
Chef de projet IA & Data Science
EDF – DSI Commerce
#OSSPARIS19

16. STÉPHANIE DELAUNAY
#OSSPARIS19

17. RICHARD POPA
#OSSPARIS19

18. FABIEN SENLANNE
Leader in Quality
assurance & Testing
Leader local markets development
Innovative actor in the
Agile world and Cloud
Leader in Cybersecurity
SBF 250
#OSSPARIS19

19. SIMON CLAVIER
#OSSPARIS19

20. THANK YOU
François Nollen
@FrancoisN0
Julien Buret
@jburet
« Un grand merci à nos invités et partenaires,
aux jurys, organisateurs et visiteurs du POSS et
aux communautés qui animent nos logiciels libres.
L’Open Source nous rapproche. »

21. Video recording « Les Acteurs du Libre » Website
« Paris Open Source Summit » Website Photo album