Lessons from Working From Home with Frank Newman
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Myths, Mechanics and Management – Maximizing Productivity with your Remote Workforce. Reality has set in – we’ve been working remotely for almost 3 months now. What are the lessons learned? How can we do better? How can we sustain this for the future?
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Lessons from Working From Home with Frank Newman
- 1. Working from Home Myths, Mechanics and Management Frank Newman C.H.R.L. www.newmanhumanresources.com
- 2. Our Challenge Lessons learned? Can we do better? Can we sustain this?
- 3. Pulse check - How are we feeling? Death by Zoom Work never ends Reset expectations for WFH Don’t miss the commute
- 4. Myths –Work From Home People are less productive People enjoy video chats It’s easier to manage people Fewer interruptions Fewer harassment issues
- 5. What’s missing? • Human Interaction - Trust • Control
- 7. What do you need from your team? Productivity Commitment Passion Engagement
- 8. Engagement Impact • Operating Income 33% higher • Growth is 20% higher and 3X faster • Employees are 87% more likely to stay
- 9. Engagement Impact Disengaged employees cost companies $3,400 for every $10,000 in salary
- 10. Engagement Simplified •Play Say Stay
- 11. Mechanics - Best Practices • Create a steady Rhythm • Consistent and engaging communications • Time and sensitivity management • Tracking hours and accountability
- 12. Mechanics • Work scheduling – 80% efficiency during COVID – recognize home distractions now • Adapt hybrid schedule combined with core days/hours • Ensure staff know schedule • Mandate distraction free zones – no phone calls, no chats – allow focus
- 13. Mechanics Communications Charter – mixed office/production and remote employees Issue escalation Zoom Etiquette – smoking in pajamas
- 14. Communications Charter Expected response times Specific meeting roles Limit background noise & side conversations Issue escalation E-mail protocols (reply all!)
- 16. Management - Culture Defined People Demonstrated Values Accepted Behaviours Policies Job Design Working conditions and architecture
- 17. Growing Culture Corporate Memory & Mythology Storytelling Orientation Town Halls
- 18. Culture Sustain your culture – create dedicated time and space to connect Virtual happy hours Quarintinis Regular time, regular place “My team knows more about each other than when they sat beside each other”
- 19. Manage Performance Act quickly Be available Regular 1:1 discussions Sing Praises Nurture emergent leadership
- 20. Management • Consider reimbursement for office equipment • 63.3% office supplies/equipment/software • 30% internet • 25% provide $201 – 300/month • Ask candidates about home office capabilities • Provide employees with T2200 for taxes
- 21. Summary • Your staff have long memories – they will remember how they have been treated – make it memorable • Engagement is $$ money $$ • Be conscious of your role as a leader every day
- 22. In closing Know when to ask for help. Keep learning.
- 23. Questions
- 25. Keeping in touch… Feel free to contact me with questions: Frank Newman Frank.newman@newmanhumanresources.com 519-362-8352 www.newmanhumanresources.com