Pengendalian konflik (6)

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Dokumen tersebut membahas tentang pengertian dan proses pengendalian konflik secara efektif di tempat kerja. Ia menjelaskan definisi konflik, tahap-tahapnya, sumbernya, tanda-tanda konflik, dan model pengendalian konflik yang efektif yaitu CLASS (komunikasi, mendengarkan, menyesuaikan diri, menyelesaikan, keberhasilan). Model ini dapat meningkatkan efisiensi, efektivitas, kepuasan

Technologie Business

PROFESSIONAL PERSONAL DEVELOPMENT PENGENDALIAN KONFLIK

DEFINISI KONFLIK Berasaldrpdperkataanlatin ‘conflictus’ ygmerujukkpdsituasidimanaterdapatpihakygberusahamelancarkanmogoksecarakekerasan, jugakeadaanygmembayangkanwujudnyaketidaksetujuanterhadapsesuatuperkara, perselisihandanpergeseranantaraahlidlmkumpulan. Konflikjugadilihatsebagaisuatuinteraksiyglahirdlmkeadaanygtidakbaik, penuhemosidantindakanpenentanganygberkesudahandgnkekacauan.

PENGENDALIAN KONFLIK MODEL “CLASS” COMMUNICATION LISTEN ADJUST SOLVE SUCCESS

COMMUNICATION Berkomunikasisecarajelas. Mesej yang cubadisampaikanditerimaolehorang lain dengantepat. Tingkahlakubukanlisan=tingkahlakulisan Contoh:JANGANketawaatautersenyumapabilaseseorangsedangmemberiarahan yang serius. Akhirsekali,janganmembuatandaian,iniadalahbahagian paling sukardilakukanuntukmewujudkankomunikasi yang jelasdanberkesan.

LISTEN Dengardengantelitidandengarpadajarak yang sesuai. Sekiranyaapa yang cubadisampaikanolehsumber(penyampai) tidakberkaitanatautidakrelevandengankita, kitamasihseharusnyamenumpukanperhatiandanmenunjukkanminatpadaapa yang cubadisampaikan.

ADJUST Kita perlu adjust @ sesuaikansikap. Bukamindaterhadapsesuatuperkara. Mungkinadasesuatuaspek yang agakjanggaluntukdipraktikkantetapiiaperludilaksanakan. Kita perluubahmindakitakearahpositifsebelummembuatpenilaianmeluluterhadapsesuatuperkara.

SOLVE Menyelesaikanpermasalahanberdasarkanjalanataulangkah yang dipersetujuibersama. Dudukberbincanguntukmencapaikeputusansebulatsuara.

SUCCESS Denganmelaksanakansemuaperingkat yang yangtelahdibincangkan, iaakanmembawakejayaan yang membuatkansemuaorangataukelompok yang terlibatakanmenjadigembiradanberpuashati. Iniakanmengurangkantekanandanakanmeningkatkankecekapan. Dalambanyakkes, penyelesaianadalahjalanterbaikdalamsemuakeadaanselagikitatidakmengutamakankonflik.

FAEDAH YANG DIPEROLEHI DARIPADA SISTEM PENGENDALIAN KONFLIK YANG BERKESAN KECEKAPAN= kurangkanmasauntukmenyelesaikankonflik. KEBERKESANAN= bolehmeningkatkanpencapaianorganisasi. KEPUASAN= memberikepuasanterutamanyakepadapenciptakonflik(win-win situation). PEMBANGUNAN ORGANISASI= menyediakanpengurusandenganasas yang kuatkepadaperkembanganorganisasi.

MANFAAT HASIL DARIPADA PENGENDALIAN KONFLIK YANG BERKESAN Kesedarantentangmasalah. Meningkatkanpenyelesaian. Produktiviti. Perubahanorganisasi. Pembangunan personel. Pengetahuandankreativiti. Kesedaran. Cabarandankeriangan.

Sekian, terimakasih Disediakanoleh: group~ cj7. NurAishahbtHamid SuzielabtHasan SitiAminahbtAbdHadi Diana btSulaiman Teranceak Johnson Nor AsmahbtMaimun ShirlwandyakMedos

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Pengendalian konflik (6)

1. PROFESSIONAL PERSONAL DEVELOPMENT PENGENDALIAN KONFLIK

2. DEFINISI KONFLIK Berasaldrpdperkataanlatin ‘conflictus’ ygmerujukkpdsituasidimanaterdapatpihakygberusahamelancarkanmogoksecarakekerasan, jugakeadaanygmembayangkanwujudnyaketidaksetujuanterhadapsesuatuperkara, perselisihandanpergeseranantaraahlidlmkumpulan. Konflikjugadilihatsebagaisuatuinteraksiyglahirdlmkeadaanygtidakbaik, penuhemosidantindakanpenentanganygberkesudahandgnkekacauan.

3. TAHAP-TAHAP KONFLIK

4. PROSES KONFLIK

5. SUMBER KONFLIK

6. TANDA-TANDA KONFLIK

7. PENGENDALIAN KONFLIK MODEL “CLASS” COMMUNICATION LISTEN ADJUST SOLVE SUCCESS

8. COMMUNICATION Berkomunikasisecarajelas. Mesej yang cubadisampaikanditerimaolehorang lain dengantepat. Tingkahlakubukanlisan=tingkahlakulisan Contoh:JANGANketawaatautersenyumapabilaseseorangsedangmemberiarahan yang serius. Akhirsekali,janganmembuatandaian,iniadalahbahagian paling sukardilakukanuntukmewujudkankomunikasi yang jelasdanberkesan.

9. LISTEN Dengardengantelitidandengarpadajarak yang sesuai. Sekiranyaapa yang cubadisampaikanolehsumber(penyampai) tidakberkaitanatautidakrelevandengankita, kitamasihseharusnyamenumpukanperhatiandanmenunjukkanminatpadaapa yang cubadisampaikan.

10. ADJUST Kita perlu adjust @ sesuaikansikap. Bukamindaterhadapsesuatuperkara. Mungkinadasesuatuaspek yang agakjanggaluntukdipraktikkantetapiiaperludilaksanakan. Kita perluubahmindakitakearahpositifsebelummembuatpenilaianmeluluterhadapsesuatuperkara.

11. SOLVE Menyelesaikanpermasalahanberdasarkanjalanataulangkah yang dipersetujuibersama. Dudukberbincanguntukmencapaikeputusansebulatsuara.

12. SUCCESS Denganmelaksanakansemuaperingkat yang yangtelahdibincangkan, iaakanmembawakejayaan yang membuatkansemuaorangataukelompok yang terlibatakanmenjadigembiradanberpuashati. Iniakanmengurangkantekanandanakanmeningkatkankecekapan. Dalambanyakkes, penyelesaianadalahjalanterbaikdalamsemuakeadaanselagikitatidakmengutamakankonflik.

13. Pendekatanpengendaliankonflik

14. FAEDAH YANG DIPEROLEHI DARIPADA SISTEM PENGENDALIAN KONFLIK YANG BERKESAN KECEKAPAN= kurangkanmasauntukmenyelesaikankonflik. KEBERKESANAN= bolehmeningkatkanpencapaianorganisasi. KEPUASAN= memberikepuasanterutamanyakepadapenciptakonflik(win-win situation). PEMBANGUNAN ORGANISASI= menyediakanpengurusandenganasas yang kuatkepadaperkembanganorganisasi.

15. MANFAAT HASIL DARIPADA PENGENDALIAN KONFLIK YANG BERKESAN Kesedarantentangmasalah. Meningkatkanpenyelesaian. Produktiviti. Perubahanorganisasi. Pembangunan personel. Pengetahuandankreativiti. Kesedaran. Cabarandankeriangan.

16. Sekian, terimakasih Disediakanoleh: group~ cj7. NurAishahbtHamid SuzielabtHasan SitiAminahbtAbdHadi Diana btSulaiman Teranceak Johnson Nor AsmahbtMaimun ShirlwandyakMedos

Pengendalian konflik (6)

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