Frederic Baud

Geneva Area, Switzerland Switzerland

Customer Engagement Manager & Senior Consultant

Technology / Software / Internet

"Use your best judgment in whatever you do" Enthusiast and dynamic professional with deep experience in managing customer-vendor relationship, operational environments and IT projects delivery. Ten years of experience providing value-based service governance and project management through ITILv3, Prince2, Six Sigma mechanisms. BUSINESS DOMAINS • IT Consulting • Luxury goods • International organisations • International business schools • Telecommunications CORE SKILLS - IT service gouvernance • Service management processes maturity assessment and recommendations • Service management processes new implementation • Global customer - vendor relationship management CORE SKILLS - Test manag...