SlideShare une entreprise Scribd logo

Unified Comms

•Télécharger en tant que PPT, PDF•
•
Freeform Dynamics
Freeform Dynamics

Unified Comms-What is it, why does it matter, and how do you get it? By Dale Vile

TechnologieBusiness
1  sur  10
Unified Comms What is it, why does it matter, and how do you get it? Dale Vile Freeform Dynamics Ltd +44 1425 620008 [email_address] www.freeformdynamics.com
Everyday business communication LET’S COMMUNICATE
Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
Everyday business communication Mobile voicemail Mobile voicemail Office voicemail Office voicemail SMS Inbox SMS Inbox Email Inbox Email Inbox IM cache IM cache Yellow stickies Yellow stickies
Everyday business communication COST & OVERHEAD PROCESS DELAYS BUSINESS RISK MISSED OPPORTUNITY USER FRUSTRATION USER FRUSTRATION
Enter Unified Communications UNIFIED COMMUNICATIONS Presence awareness Device awareness Rules based routing Media transformation Unified directories Unified Inbox Process integration
How are organisations getting there? UNIFIED COMMUNICATIONS PBX end-of-life/upgrade or green field office Messaging infrastructure upgrade/extension
The two solution provider camps UNIFIED COMMUNICATIONS Traditional telephony & networking vendors Messaging/collaboration software vendors

Recommandé

Secure Network Infrastructures for Unified Communications Deployments
Secure Network Infrastructures for Unified Communications DeploymentsSecure Network Infrastructures for Unified Communications Deployments
Secure Network Infrastructures for Unified Communications Deploymentsdigitallibrary
 
Unified Communications - Ten reasons organisations are switching
Unified Communications - Ten reasons organisations are switchingUnified Communications - Ten reasons organisations are switching
Unified Communications - Ten reasons organisations are switchingO2 Business UK
 
Dynamics telephony overview 2016
Dynamics telephony overview 2016Dynamics telephony overview 2016
Dynamics telephony overview 2016Eddie Steede
 
emediaIT - Unified Communications - 2011.09.01
emediaIT - Unified Communications - 2011.09.01emediaIT - Unified Communications - 2011.09.01
emediaIT - Unified Communications - 2011.09.01Venketash (Pat) Ramadass
 
Unified Communications w/Sametime Advanced, SharePoint & Unified Telephony
Unified Communications w/Sametime Advanced, SharePoint & Unified TelephonyUnified Communications w/Sametime Advanced, SharePoint & Unified Telephony
Unified Communications w/Sametime Advanced, SharePoint & Unified Telephonyguest76b857a9
 
Big data and analytics
Big data and analytics Big data and analytics
Big data and analytics Freeform Dynamics
 
Big Data in Context
Big Data in ContextBig Data in Context
Big Data in ContextFreeform Dynamics
 
The consumerisation of IT (11 oct 2011)
The consumerisation of IT (11 oct 2011)The consumerisation of IT (11 oct 2011)
The consumerisation of IT (11 oct 2011)Freeform Dynamics
 

Recommandé

Secure Network Infrastructures for Unified Communications Deployments
Secure Network Infrastructures for Unified Communications DeploymentsSecure Network Infrastructures for Unified Communications Deployments
Secure Network Infrastructures for Unified Communications Deploymentsdigitallibrary
 
Unified Communications - Ten reasons organisations are switching
Unified Communications - Ten reasons organisations are switchingUnified Communications - Ten reasons organisations are switching
Unified Communications - Ten reasons organisations are switchingO2 Business UK
 
Dynamics telephony overview 2016
Dynamics telephony overview 2016Dynamics telephony overview 2016
Dynamics telephony overview 2016Eddie Steede
 
emediaIT - Unified Communications - 2011.09.01
emediaIT - Unified Communications - 2011.09.01emediaIT - Unified Communications - 2011.09.01
emediaIT - Unified Communications - 2011.09.01Venketash (Pat) Ramadass
 
Unified Communications w/Sametime Advanced, SharePoint & Unified Telephony
Unified Communications w/Sametime Advanced, SharePoint & Unified TelephonyUnified Communications w/Sametime Advanced, SharePoint & Unified Telephony
Unified Communications w/Sametime Advanced, SharePoint & Unified Telephonyguest76b857a9
 
Big data and analytics
Big data and analytics Big data and analytics
Big data and analytics Freeform Dynamics
 
Big Data in Context
Big Data in ContextBig Data in Context
Big Data in ContextFreeform Dynamics
 
The consumerisation of IT (11 oct 2011)
The consumerisation of IT (11 oct 2011)The consumerisation of IT (11 oct 2011)
The consumerisation of IT (11 oct 2011)Freeform Dynamics
 
A view from above the clouds (14 Oct 2011)
A view from above the clouds (14 Oct 2011)A view from above the clouds (14 Oct 2011)
A view from above the clouds (14 Oct 2011)Freeform Dynamics
 
Bcs consumerisation
Bcs consumerisationBcs consumerisation
Bcs consumerisationFreeform Dynamics
 
Cloud computing in context
Cloud computing in contextCloud computing in context
Cloud computing in contextFreeform Dynamics
 
Cloud Computing/SaaS opportunity
Cloud Computing/SaaS opportunityCloud Computing/SaaS opportunity
Cloud Computing/SaaS opportunityFreeform Dynamics
 
Data security strategies and drivers
Data security strategies and driversData security strategies and drivers
Data security strategies and driversFreeform Dynamics
 
Enterprise Mobility Strategy
Enterprise Mobility StrategyEnterprise Mobility Strategy
Enterprise Mobility StrategyFreeform Dynamics
 
Service Management 2009
Service Management 2009Service Management 2009
Service Management 2009Freeform Dynamics
 
Virtualization Licensing Lottery
Virtualization Licensing LotteryVirtualization Licensing Lottery
Virtualization Licensing LotteryFreeform Dynamics
 
SOA Benefits Revisited
SOA Benefits RevisitedSOA Benefits Revisited
SOA Benefits RevisitedFreeform Dynamics
 
Optimising The Use Of IT
Optimising The Use Of IT Optimising The Use Of IT
Optimising The Use Of IT Freeform Dynamics
 
Intelligent BI
Intelligent BIIntelligent BI
Intelligent BIFreeform Dynamics
 
Green - The Reader Perspective
Green - The Reader PerspectiveGreen - The Reader Perspective
Green - The Reader PerspectiveFreeform Dynamics
 
IT's role in enterprise power management
IT's role in enterprise power managementIT's role in enterprise power management
IT's role in enterprise power managementFreeform Dynamics
 
The Joy Of Bits
The Joy Of BitsThe Joy Of Bits
The Joy Of BitsFreeform Dynamics
 
Recovery Management
Recovery ManagementRecovery Management
Recovery ManagementFreeform Dynamics
 
Positioning And Understanding Virtualisation
Positioning And Understanding VirtualisationPositioning And Understanding Virtualisation
Positioning And Understanding VirtualisationFreeform Dynamics
 
Asset Management
Asset ManagementAsset Management
Asset ManagementFreeform Dynamics
 
08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking MenDelhi Call girls
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)wesley chun
 
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreterPresentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreternaman860154
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024The Digital Insurer
 
The Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptxThe Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptxMalak Abu Hammad
 

Contenu connexe

Plus de Freeform Dynamics

A view from above the clouds (14 Oct 2011)
A view from above the clouds (14 Oct 2011)A view from above the clouds (14 Oct 2011)
A view from above the clouds (14 Oct 2011)Freeform Dynamics
 
Cloud Computing/SaaS opportunity
Cloud Computing/SaaS opportunityCloud Computing/SaaS opportunity
Cloud Computing/SaaS opportunityFreeform Dynamics
 
Data security strategies and drivers
Data security strategies and driversData security strategies and drivers
Data security strategies and driversFreeform Dynamics
 
Enterprise Mobility Strategy
Enterprise Mobility StrategyEnterprise Mobility Strategy
Enterprise Mobility StrategyFreeform Dynamics
 
Virtualization Licensing Lottery
Virtualization Licensing LotteryVirtualization Licensing Lottery
Virtualization Licensing LotteryFreeform Dynamics
 
Green - The Reader Perspective
Green - The Reader PerspectiveGreen - The Reader Perspective
Green - The Reader PerspectiveFreeform Dynamics
 
IT's role in enterprise power management
IT's role in enterprise power managementIT's role in enterprise power management
IT's role in enterprise power managementFreeform Dynamics
 
Positioning And Understanding Virtualisation
Positioning And Understanding VirtualisationPositioning And Understanding Virtualisation
Positioning And Understanding VirtualisationFreeform Dynamics
 

Plus de Freeform Dynamics (17)

A view from above the clouds (14 Oct 2011)
A view from above the clouds (14 Oct 2011)A view from above the clouds (14 Oct 2011)
A view from above the clouds (14 Oct 2011)
 
Bcs consumerisation
Bcs consumerisationBcs consumerisation
Bcs consumerisation
 
Cloud computing in context
Cloud computing in contextCloud computing in context
Cloud computing in context
 
Cloud Computing/SaaS opportunity
Cloud Computing/SaaS opportunityCloud Computing/SaaS opportunity
Cloud Computing/SaaS opportunity
 
Data security strategies and drivers
Data security strategies and driversData security strategies and drivers
Data security strategies and drivers
 
Enterprise Mobility Strategy
Enterprise Mobility StrategyEnterprise Mobility Strategy
Enterprise Mobility Strategy
 
Service Management 2009
Service Management 2009Service Management 2009
Service Management 2009
 
Virtualization Licensing Lottery
Virtualization Licensing LotteryVirtualization Licensing Lottery
Virtualization Licensing Lottery
 
SOA Benefits Revisited
SOA Benefits RevisitedSOA Benefits Revisited
SOA Benefits Revisited
 
Optimising The Use Of IT
Optimising The Use Of IT Optimising The Use Of IT
Optimising The Use Of IT
 
Intelligent BI
Intelligent BIIntelligent BI
Intelligent BI
 
Green - The Reader Perspective
Green - The Reader PerspectiveGreen - The Reader Perspective
Green - The Reader Perspective
 
IT's role in enterprise power management
IT's role in enterprise power managementIT's role in enterprise power management
IT's role in enterprise power management
 
The Joy Of Bits
The Joy Of BitsThe Joy Of Bits
The Joy Of Bits
 
Recovery Management
Recovery ManagementRecovery Management
Recovery Management
 
Positioning And Understanding Virtualisation
Positioning And Understanding VirtualisationPositioning And Understanding Virtualisation
Positioning And Understanding Virtualisation
 
Asset Management
Asset ManagementAsset Management
Asset Management
 

Dernier

08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking MenDelhi Call girls
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)wesley chun
 
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreterPresentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreternaman860154
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024The Digital Insurer
 
The Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptxThe Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptxMalak Abu Hammad
 
Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slideHistor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slidevu2urc
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountPuma Security, LLC
 
Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsJoaquim Jorge
 
[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdfhans926745
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Servicegiselly40
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonAnna Loughnan Colquhoun
 
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityBoost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityPrincipled Technologies
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationRadu Cotescu
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Enterprise Knowledge
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slidespraypatel2
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...apidays
 
Real Time Object Detection Using Open CV
Real Time Object Detection Using Open CVReal Time Object Detection Using Open CV
Real Time Object Detection Using Open CVKhem
 
Boost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfBoost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfsudhanshuwaghmare1
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking MenDelhi Call girls
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking MenDelhi Call girls
 

Dernier (20)

08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men08448380779 Call Girls In Friends Colony Women Seeking Men
08448380779 Call Girls In Friends Colony Women Seeking Men
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)
 
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreterPresentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreter
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
 
The Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptxThe Codex of Business Writing Software for Real-World Solutions 2.pptx
The Codex of Business Writing Software for Real-World Solutions 2.pptx
 
Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slideHistor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slide
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path Mount
 
Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and Myths
 
[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf[2024]Digital Global Overview Report 2024 Meltwater.pdf
[2024]Digital Global Overview Report 2024 Meltwater.pdf
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityBoost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivity
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organization
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
 
Slack Application Development 101 Slides
Slack Application Development 101 SlidesSlack Application Development 101 Slides
Slack Application Development 101 Slides
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
 
Real Time Object Detection Using Open CV
Real Time Object Detection Using Open CVReal Time Object Detection Using Open CV
Real Time Object Detection Using Open CV
 
Boost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfBoost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdf
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
 

Unified Comms

  • 1. Unified Comms What is it, why does it matter, and how do you get it? Dale Vile Freeform Dynamics Ltd +44 1425 620008 [email_address] www.freeformdynamics.com
  • 2. Everyday business communication LET’S COMMUNICATE
  • 3. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
  • 4. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
  • 5. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
  • 6. Everyday business communication Mobile voicemail Mobile voicemail Office voicemail Office voicemail SMS Inbox SMS Inbox Email Inbox Email Inbox IM cache IM cache Yellow stickies Yellow stickies
  • 7. Everyday business communication COST & OVERHEAD PROCESS DELAYS BUSINESS RISK MISSED OPPORTUNITY USER FRUSTRATION USER FRUSTRATION
  • 8. Enter Unified Communications UNIFIED COMMUNICATIONS Presence awareness Device awareness Rules based routing Media transformation Unified directories Unified Inbox Process integration
  • 9. How are organisations getting there? UNIFIED COMMUNICATIONS PBX end-of-life/upgrade or green field office Messaging infrastructure upgrade/extension
  • 10. The two solution provider camps UNIFIED COMMUNICATIONS Traditional telephony & networking vendors Messaging/collaboration software vendors