2. Freshdesk is one of the fastest
growing SaaS Customer Support
Solutions today
Wednesday, August 21, 13
3. Our mission is to power businesses to be there,
everywhere customers go... And make a difference
Wednesday, August 21, 13
4. We Made Support Proactive
✓Customers need to talk to businesses
✓Customers want to talk to each other
✓Customers are already talking to the world
Freshdesk offers best-in-class ticket management over
phone and email
Freshdesk gives businesses & their loyalists the platform to
engage and build brand communities
Freshdesk brings in conversations from Facebook and
Twitter right into the support portal
Wednesday, August 21, 13
5. Obsessed with Customer
Experience
First truly social helpdesk
So businesses can be there, wherever customers go
Freshdesk Arcade Game Mechanics
Because happy agents result in happy customers
Largest gallery of custom service portal themes
So every company can tailor its customer experience, all the way
Wednesday, August 21, 13
7. Freshdesk Launces In-Sync
Facebook App
Brings customer service
right into Facebook
Business Pages
Keeps communities in
the service website and
Facebook in sync
Bridges the loyal content
creators with the passive
consumers
Wednesday, August 21, 13
8. Why is this a big deal?
1.5 B
Facebook users
80 M
Brand Pages
Brand Pages
Average user follows
70
Wednesday, August 21, 13
9. The Facebook Side of the World
18%
82%
7 of 10 users would rather vent their
frustrations on social networks than directly
through a business’ support
}
18% of users want to share ideas
and give feedback to businesses
they follow
82% would rather just consume
information on Facebook
From where, though? Where are the loyal creators?
Wednesday, August 21, 13
10. The Business Side of the World
‣Loyalists flock to the service portal to contribute, co-create and
learn
‣It makes sense to bridge the high value - low volume content in
the service portal to the low value - high volume demand in
Facebook
‣Same rich information, same viral community in Facebook and
outside
Wednesday, August 21, 13
11. One Community, Everywhere
‣Facebook is the consumer’s heaven.
‣The service portal is where loyal enthusiasts create, share and
grow.
‣Freshdesk’s In-sync Facebook App lets businesses look at
Facebook as way more than just another channel... As the viral
piece of their customer service strategy.
Wednesday, August 21, 13
12. It’s not about the channels in
your service... It’s about the
service in those channels.
Vikram Bhaskaran,
Director of Marketing @Freshdesk
Wednesday, August 21, 13
