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How much Email Notifications could be costing you

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We've been using email for notifications for a long time now, which explains why most people don't see the potential hidden cost behind them. Here, we give you an idea why email notifications are a bad idea.

Here's the rest of the blogpost talking about Freshdesk's smart notifications feature!

https://blog.freshdesk.com/smart-notifications/

Publié dans : Business
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How much Email Notifications could be costing you

  1. 1. How much email notifications could be costing you in a year
  2. 2. Let’s say that agents need approximately 30 seconds to switch between their helpdesk and inbox, and decide which ticket to work on. That’s an additional 30 secs / ticket The average support agent handles 250 tickets/month, which is: 62.5 tickets / week Which works out to: 31.25mins / week
  3. 3. Time lost per agent per year = 48 x 31.25 = 25 hours (assuming 48 working weeks) Average cost of a support agent = $15 per hour Average size of a support team = 6 members What’s the bigger picture? So, email notifications could be costing you somewhere in the region of: $2250 25 x 15 x 6 = / year
  4. 4. For more on why email notifications are a bad idea (and to find out about a much better alternative), click here.

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