Fuji Xerox Singapore is the leading provider of document solutions in Singapore, established in 1965. It offers an unparalleled portfolio of document technologies, services, software, supplies and outsourcing to help customers achieve increased productivity, process efficiency gains, and meet sustainability objectives while reducing costs. Supported by industry leading professionals, Fuji Xerox is committed to innovative document solutions and maximum business uptime for its customers.

1. About Fuji Xerox Singapore Established in 1965, Fuji Xerox Singapore is the country’s leading provider of new class document solutions. We offer
an unparalleled portfolio of document technologies, services, software, supplies and document-centric outsourcing. Supported by an unrivalled
team of industry leading professionals, we are committed to help our customers achieve increased productivity and process efficiency gains
through innovative document solutions, while meeting their sustainability objectives and reducing costs. For more information, please visit us at
www.fujixerox.com.sg
Fuji Xerox Singapore Pte Ltd
80 Anson Road, #01-01, Fuji Xerox Towers, Singapore 079907.
Tel: (65) 6766 8888 Fax: (65) 6761 6700
h t t p : / / w w w . f u j i x e r o x . c o m . s g
© 2013 Fuji Xerox Singapore. All rights reserved. Xerox and the sphere of connectivity design are
trademarks or registered trademarks of Xerox Corporation in the U.S. and/or other countries. The contents described herein are correct as from January 2013.
The commitment to
business excellence
begins with customer
service - the added
value proposition that
make great solutions,
greater.
Fuji Xerox is committed to
delivering an unprecedented
level of customer support. The
focus of these support functions
encompass various aspects of
business; from flexible financing
schemes to pre-emptive
problem resolution, all aimed at
maintaining maximum business
uptime.
- Green Report
- 24/7 online support assistance
- SCP certification for online support center
and technical support centers
- Remote service via LogMeIn Rescue
- Well-equipped and highly qualified
customer service engineers
- 100 mobile vehicles (56 service vans)
- 3 regional service depots for spare parts
Highlights of
Our Customer Service Platforms
Every customer is managed by a designated
accounts manager who is trained to provide
you with the best attention. In addition, they
are supported by a team of highly skilled and
experienced consultants who can integrate
the right approach and model based on
individual business requirements. Customers
can expect to receive excellent service with
this outstanding combination.
Dedicated Service Personnel
Our devices are able to engage in electronic
partnership (between customers’ machines
and our support centers), enabling us to
monitor the equipment remotely. This
revolutionary proactive support and
streamlined efficiency helps our customers
by:
- Proactively and pre-emptively monitoring
faults and consumables, minimising
downtime
- Providing usage and eco reports for
centralised control and visibility of MFDs’
carbon output, power consumption and
paper usage
Proactive Monitoring Services
We achieved 99% total satisfaction from a
poll conducted in 2011 with 4,000 Singapore
customers who had used our remote support
experience.
Our investment and commitment to
customer excellence and customer loyalty
was recognized when Fuji Xerox was ranked
First in Customer Satisfaction in the 2010
and 2011 MarketProbe Competitive
Benchmarking Survey conducted in
Singapore.
Voice of Customers: We Are No. 1
Whether it is internal financing or getting the
financing through our appointed partners,
we ensure a hassle-free experience for our
customers when working with us.
Financing Schemes
Our team of service engineers are
well-equipped, highly qualified and will
promptly respond to on-site servicing and
equipment maintenance. Technical issues are
first attempted remotely via the call center,
online support or technical helpdesk. If
remote resolution fails, our service engineers
will be deployed, briefed with all relevant
information and armed with incident reports
and spare parts to enable a productive,
resolution trip.
On-site Support SME Product Offerings
Empowering the great leap
forward for your business

2. Fuji Xerox SMEmpower
comprises an extensive
suite of business
offerings focused on
equipping SMEs with
the right tools to
overcome, handle and
manage business
challenges.
Be empowered with our
comprehensive suite of
solutions, designed to grow
with and support the
fast-moving SME environment.
Lower costs, increased
productivity, better efficiency
and higher profitability are
benefits SMEs stand to gain
from partnering with us. Liaise
with just a single point of
contact in Fuji Xerox to leverage
on our extensive host of
products and solutions tailored
to meet every unique business
need.
SMEmpower suite encompasses the following services:
Talk to us today to begin your journey with Fuji Xerox. To drop us an enquiry for further details, please visit
http://fxs.com.sg/SMEempowerFuji Xerox SMEadvantage provides a host of SME-centric communication platforms to help SMEs stay on track
with market developments and Fuji Xerox news and innovations -- all resources to tackle business challenges.
Information is key to being top of your game.
Consumers are moving faster and business
cycles are shorter, leaving businesses
scrambling to stay relevant in the market.
Stay in-touch with upcoming talks conducted
by our partners and subject matter experts on
productivity, innovation, sustainability and
cost savings. Learn about our offerings that
Network with other small
business owners and our staff;
share and gain insights on
consumers, discover areas where
we can help your business grow. These exclusive by-invitation-only
events are open to Fuji Xerox customers only.
can help you raise your productivity, promote innovation in your office
and reduce costs.
Keep abreast of business-crucial news and market trends with SMEInform,
a series of articles centered on SMEs.
Today’s intensely competitive
environment requires speed, agility, flexibility and
being cost-effective. With software and application
offered as a service through the cloud, productivity
improves as users can readily access and share
information and documents anywhere, anytime.
CLOUD-BASED
PRODUCTIVITY
SERVICES
Many SMEs choose to self-craft their
communication collaterals to reduce costs
but often failed to capture their target
audiences’ attention. Fuji Xerox designpod
team adds a tint of creative touch with
our captivating and vibrant designs,
delivering effective communications and
messages to your audience.
DESIGN &
COMMUNICATION
SERVICES
Complicated document trails, missing or damaged files on outdated
document storage impacts productivity negatively. Enhance and
streamline your document workflow with our solutions that captures,
search, retrieve and share information easily. Documents
and content management is now much
smoother, faster and secured.
DOCUMENT
MANAGEMENT SOLUTIONS
Our range of accounting and payroll solutions are offered
as traditional software or Software-as-a-Service options.
These solutions offer scalability and flexibility, which are
essential for a growing business. A well-managed set of
accounts and payroll can identify growth opportunity
within the organisation, ensure compliance to regulatory
requirements and sound the alarm for potential pitfalls.
ACCOUNTING
& HR PAYROLL SOLUTIONS
Productivity is lowered when off-site workers
spend time travelling back to office just to
retrieve and access documents. With our mobile
document solutions, mobile workers can now
manage information and documents with an
unprecedented level of convenience and security.
Print, Scan, Search, Edit and Share/Store – all
these can be achieved while on-the-go.
MOBILE
DOCUMENT
SOLUTIONS
A stable IT infrastructure is crucial to business
continuity but hiring a full-time IT headcount
may be too costly. Outsourcing your IT care
needs is a great alternative as our partners and
technology experts are well-trained to provide
preventive maintenance schedule and resolving
your business IT problems, keeping your systems
running smoothly so that you can focus on your core
operations.
IT CARE SERVICES
Managing numerous servers, storage units and operating systems on varying platforms acquired
throughout the business life cycle is no easy feat. Virtualization rectifies the problem by
consolidating these units and making your IT infrastructure more efficient, in turn reducing the
total cost of ownership. Back-up and archive information securely and retrieve them conveniently
with our solutions.
Other selections of infrastructure solutions
include laptops, network cabling and
other IT peripherals too.
IT INFRASTRUCTURE SOLUTIONS
(STORAGE, SERVERS, BACK-UP & VIRTUALIZATION)
Tracking becomes a challenge as sales orders and invoices become
more varied and complex with business growth. Processing them
manually is tedious, time consuming and often results in high error
rates. Our solutions bridge these gaps with automated transactions,
increasing processing speed, eliminating human errors and reducing
wastage of manpower.
ACCOUNTS RECEIVABLE / PAYABLE &
SALES ORDER PROCESSING SOLUTIONS
Fuji Xerox’s multi-function copiers and desktop printers, are
renowned for their quality and durability. Our top-of-the-line
multi-function devices are energy-efficient and use less toner while
delivering quality, professional prints cost-effectively.
Other selections of office supplies include paper of various
grammage, scanners, laminators, shredders, binders to labels.
OFFICE EQUIPMENT