The Digital Workplace - What It Means For You

1. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
1
The Digital Workplace
What it means for you
FMP, CAMBRIDGE
OCTOBER 2016

2. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
2
Your speaker today
Steven Lambert
COO MCS
Provider of CAFM and Smart Building
technology across Real Estate, Workplace and
FM
Frequent speaker in Real Estate and FM :
Facilities Show, UK
European FM conference, Italy
MIPIM, France
Inserv FM, Germany
Digit Immo, Switzerland

3. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
3
Belgium
France DACH
Nordics
UK
USA
South Africa
India
Norway
Balkans
MCS Hub
PartnerME
Integrated solutions for
Real Estate, Workplace and Facility Management
MCS
myMCS software
- Integrated
- Modular
- Configurable
25+ years experience 1 mio+ users 90+ countries Worldwide partners
Advisory services
- Domain experts
- Independent advice

4. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
4
MCS references
‘MCS is one of the few technology providers focused on enabling the user experience in
the digital workplace, by addressing real life use cases rather than pushing technologies.’
Carol Rozwell, VP Distinguished Analyst in Digital Workplace, Gartner

5. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
5
REAL ESTATE
Property management; Lease contract administration;
Cost allocation
WORKPLACE
Smart working; Activity-based space allocation;
Activity measurement; Projects
ENERGY MAINTENANCE
Maintenance planning and operations;
Inspections and condition assessment
MEETINGS & RESERVATIONS
Reservations made easy; Meeting room services;
Reception and visitor handling
BUSINESS INTELLIGENCE & ANALYTICS SMART BUILDINGS
Sensors; Internet of Things
FACILITY MANAGEMENT
Helpdesk and work orders; Quality monitoring;
FM operations; IFM and sourcing
Building performance reporting; KPI tracking; Big data analytics
Sustainability;
Metering to benchmark and optimize building energy
performance; Waste reduction
myMCS solutions

6. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
6
REAL ESTATE
Property management; Lease contract administration;
Cost allocation
WORKPLACE
Smart working; Activity-based space allocation;
Activity measurement; Projects
ENERGY MAINTENANCE
Maintenance planning and operations;
Inspections and condition assessment
MEETINGS & RESERVATIONS
Reservations made easy; Meeting room services;
Reception and visitor handling
BUSINESS INTELLIGENCE & ANALYTICS SMART BUILDINGS
Sensors; Internet of Things
FACILITY MANAGEMENT
Helpdesk and work orders; Quality monitoring;
FM operations; IFM and sourcing
Building performance reporting; KPI tracking; Big data analytics
Sustainability;
Metering to benchmark and optimize building energy
performance; Waste reduction
myMCS solutions

7. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
7
The importance of choice
Death of the office phone
Kill meetings before they kill you
Get out of PPT jail
The changing workplace

8. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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Catering to different worker personas
Personas vary in :
Mobility (indoor, offsite)
Maverick vs process
Technology adoption
Content or Social

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www.MCSsolutions.com
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As Workplace Manager, you transition
from managing a building to enabling the user experience
Workplace performance
Collaboration
Avoid waste
Costs
Productivity
Occupancy
Well being

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www.MCSsolutions.com
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• Affordable
• Easy to deploy
• Low implementation cost
Wireless
sensors
• Accurate
• Multi-purpose
• Easy to set up
Indoor
positioning
• Descriptive – Predictive – Prescriptive
• Machine learning
• Virtual assistance
Big Data
Analytics
• Touchscreen kiosk / Digital Signage
• Mobile apps / Wearables
• Skype
Touchpoints
New technologies to digitalise the workplace

11. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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Examples of IoT sensor types
CO2
Temperature
Humidity
Electricity
Consumption
Smoke
Presence
Occupancy
Parking
Door counter
Traffic flow*
Positioning**
Mostly based on LoRa wireless
* Camera powered by ethernet
** Beacons w. tags or smartphones

12. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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Start with the end in mind : Use Cases
Refill the coffee/water
points when empty
Replenish paper in the
printer pro-actively
Choose a flex desk based on
real-time availability
Find an available
meeting room
Find a friend
Clean the toilets based
on actual usage
Collect elevator data to
get insight on usage

13. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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Making your buildings talk

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Sensor network
USER SATISFACTIONOCCUPANCY
OCCUPANCY
TRAFFIC FLOW
DOOR COUNTER
PARKING
POSITIONING
POSITIONING
ENERGY WELL-BEING
ELECTRICITY
GAS
WATER
WASTE
TEMPERATURE
CO2
HUMIDITY
SMOKE
FEEDBACK POLLING
Big data platform
OTHER INPUTS
CAFM / IWMS
PERFORMANCE BENCHMARKS
3RD PARTY DATA
ACCOUNTING
BMS
CAD / BIM
ADVANCED ANALYTICS
DATA VISUALIZATION
USER OUTPUT
IMPROVEMENT INITIATIVES
END USER APPS
KIOSKS
myMCS Smart Buildings

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www.MCSsolutions.com
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Happy or not
Occupation
Check-in
Book
Comfort
Mobile work
Meeting room display
Touchpoints

16. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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SMART SOLUTIONS
Room
Assistant
Well-being
Monitor
Energy
Monitor
Cleaning
Manager
Maintenance
Assistant
Parking
Assistant
Indoor
Positioning
Self
Reception
Security
Assistant

17. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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What is the biggest disease
in the workplace ?
QUESTION

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www.MCSsolutions.com
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SMART SOLUTIONS
Room
Assistant
Well-being
Monitor
Energy
Monitor
Cleaning
Manager
Maintenance
Assistant
Parking
Assistant
Indoor
Positioning
Self
Reception
Security
Assistant

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www.MCSsolutions.com
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Room Assistant - Kiosk
Screen to view occupancy, book
rooms & workplaces
Real time occupancy through
sensors

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Room Assistant – Kiosk

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Room Assistant – Mobile App

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A new Skype friend “Sumi”
Answers lots of questions on room availability, room
location,…
Learns and improves content based on past questions
This “friend” appears in your conversation history in the
same way as a chat with another user
Room Assistant – Natural Language Personal Assistant

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Room Assistant – find using your personal assistant

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Benefits
Room Assistant
• Avoid walking to find room
• Activity based working –
find the room that fits
Users
• Optimize occupancy
• Avoid booked rooms that
remain empty
Workplace
Manager

25. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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What is the biggest cost
in Facilities ?
QUESTION

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SMART SOLUTIONS
Room
Assistant
Well-being
Monitor
Energy
Monitor
Cleaning
Manager
Maintenance
Assistant
Parking
Assistant
Indoor
Positioning
Self
Reception
Security
Assistant

27. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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Service models
Input based Output based Outcome based

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Direct the daily
cleaning capacity
where needed
Traffic camera
Occupancy
Mobile app
Cleaning – Sensors (activity, traffic, feedback)
Ad hoc requests
from users
Clean-me-now button
Detect poor quality
from user feedback
User polling
Trigger intervention
based on
usage frequency
Door counters

29. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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Cleaning – Frequency based on activity

30. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
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Assign cleaning tasks through mobile devices using sensor data
Cleaning – Trigger based on occupancy

31. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
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Cleaning Manager – Mobile app for cleaners
Floorplan-
based
highlights
Sensors &
trigger
based tasks
Add adhoc
tasks

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Benefits
Cleaning Manager
• See impact where most needed
• See responsiveness to specific
demands
Users
• Feel connected to the business
• Less repetitive
Cleaning
personnel
• More value for cleaning budget
Facility
Manager

33. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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What is the focus of
energy metering ?
QUESTION

34. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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SMART SOLUTIONS
Room
Assistant
Well-being
Monitor
Energy
Monitor
Cleaning
Manager
Maintenance
Assistant
Parking
Assistant
Indoor
Positioning
Self
Reception
Security
Assistant

35. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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# of Servings
Electricity
Boiler temperature
Issue:
Boiler temperature constant
during weekends
Action:
Turn off machine during weekends
Result:
Reduced electricity consumption
Hot Chocolats
A building is like a connected coffee machine

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Trigger
Data
Fix
Issue
Analyze
results
Control
The hidden treasure : Getting insights from BMS
Sensors
BMS

37. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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Abnormal heat pump consumption based on usage
- 13% saving on annual consumption. ROI within 1 month.
Energy consumption – heat pump

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-
- Early detection of waterleak can save thousands of GBP
Water leak detection

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Benefits
Energy Monitor
• Better comfort
• Fewer complaints
Users
• Only maintain when needed
• Be proactive
• Avoid downtime
Maintenance
manager
• Reduce consumption
• Avoid waste
Energy Manager

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Getting started
DIGITALISING THE WORKPLACE

41. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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What data do I need to measure?
Right way to invest in the digital workplace ?
How to make it ‘consumable’ by users?
Will it bring the expected benefit?
How to get started

42. Integrated Software and Advisory for Real Estate, Facility & Workplace Management
www.MCSsolutions.com
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Building blocks – From scenarios to output

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The Digital Workplace
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