Dynamic Works Institute Presentation at 2011 GSETA Conference

1. 1 Building Constructive Team Relationships Garden State Employment and Training Association September 14-15, 2011 Dynamic Works Institute www.dynamicinstitute.com

2. Dynamic Works Institute www.dynamicinstitute.com 2 Objectives Define team Team characteristics Team skills

3. Dynamic Works Institute www.dynamicinstitute.com 3 Team Building Icebreaker Divide into groups of 4 or 5 Find ten things you have in common with each other (no body parts or clothing) Assign note taker Share your list with another group and find out how much you have in common with them

4. Changing economy Changing customer needs Career Center services must continue to integrate to meet the needs of today’s customers. Teams and Integration Dynamic Works Institute 4 www.dynamicinstitute.com

5. Functional team service approach Shift from program caseload Responsiveness to customers Shift from silos to integration. What is Integration? Dynamic Works Institute 5 www.dynamicinstitute.com

6. Programs Services Compliance Responsiveness Jobs Jobs and Skills Exclusive Inclusive Some staff All staff Transforming Center Culture Dynamic Works Institute 6 www.dynamicinstitute.com

7. Dynamic Works Institute www.dynamicinstitute.com 7 What is a Team? Group of individuals working together Together Everyone Achieves More

8. Dynamic Works Institute www.dynamicinstitute.com 8 Being a Team Player Characteristics Roles and tasks Skills

9. Dynamic Works Institute www.dynamicinstitute.com 9 Team Characteristics Trust Empowerment Accountability Motivation

10. Dynamic Works Institute www.dynamicinstitute.com 10 Team CharacteristicsBuilding Trust Definitions: “To place confidence in someone.” “Willingness to be vulnerable”

11. Trust13 Trust Behaviors Talk Straight Demonstrate Respect Create Transparency Right Wrongs Show Loyalty Deliver Results Get Better Confront Reality Clarify Expectations Practice Accountability Listen First Keep Commitments Extend Trust Dynamic Works Institute www.dynamicinstitute.com 11

12. Dynamic Works Institute www.dynamicinstitute.com 12 Team Characteristics Empowerment Begin new tasks before you are told? Look for work to fill any spare time? Make yourself available for extra work? Keep communication with superiors open? Make suggestions? Try to correct mistakes or problems? Work without supervision? Take on extra tasks such as helping with staff? Volunteer for committee work? Demonstrate a commitment to life-long learning?

13. Dynamic Works Institute www.dynamicinstitute.com 13 Team Characteristics Accountability Understand your role and its importance Questions: How would your organization be affected if you failed to complete responsibilities? Who would take up the slack? Who would work with your customers the way you do?

14. Dynamic Works Institute www.dynamicinstitute.com 14 Holding Others Accountable Be willing to confront each other Accept responsibility for mistakes Don’t hold grudges

15. Dynamic Works Institute www.dynamicinstitute.com 15 Team CharacteristicsMotivation Factors that influence team motivation: Clear purpose, focus or mission (better if aligned with personal wants or needs) Challenge Camaraderie Comradeship, fellowship and loyalty Understanding each other leads to liking each other Responsibility (and authority) Growth

16. Dynamic Works Institute www.dynamicinstitute.com 16 Team CharacteristicsSummary Trust Empowerment Accountability Motivation

17. Dynamic Works Institute www.dynamicinstitute.com 17 Skills of Team Members Listening Questioning Persuading Respecting Helping Sharing Participating

18. Dynamic Works Institute www.dynamicinstitute.com 18 Team Member SkillsListening “Silence is never more golden than when you hold it long enough to get all the facts before you speak.”

19. Dynamic Works Institute www.dynamicinstitute.com 19 ListeningGuidelines for Effective Listening Look directly at the speaker. Making eye contact indicates your attentiveness. Concentrate on the words and the way things are being said. Listen for the speaker’s attitudes, feelings, and main ideas. Nod, make a quick comment, or ask a question to indicate that you are attending to the conversation. Evaluate the message without judging the speaker. Be open to the person’s values, ideas, and feelings.

20. Dynamic Works Institute www.dynamicinstitute.com 20 Team Member SkillsQuestioning “You should ignore the situation.” “Stand up to him and maybe he won't act that way.” “I know what is wrong; you are depressed. You should see a doctor.” “What do you think would happen if you just ignored the situation?” “How do you think he would react if you stood up to him?” “You sound kind of down. Are you not feeling well? Have you been to a doctor?”

21. Dynamic Works Institute www.dynamicinstitute.com 21 Team Member SkillsPersuading “So what I hear you saying is that…” “Could we take your idea one step further and….?” “That’s a great idea! How about if we took it one step further and…”

22. Dynamic Works Institute www.dynamicinstitute.com 22 Team Member SkillsRespecting A feeling of appreciative, often deferential regard Do not always have to agree Separate behavior from person

23. Dynamic Works Institute www.dynamicinstitute.com 23 Team Member SkillsHelping Make it easier or possible by providing assistance

24. Dynamic Works Institute www.dynamicinstitute.com 24 Team Member SkillsSharing Information Thoughts Feelings

25. Dynamic Works Institute www.dynamicinstitute.com 25 Team Member SkillsParticipating

26. Dynamic Works Institute www.dynamicinstitute.com 26 Skills of Team Members Listening Questioning Persuading Respecting Helping Sharing Participating

27. Dynamic Works Institute www.dynamicinstitute.com 27 Objectives Define team Team characteristics Team skills

28. Dynamic Works Institute www.dynamicinstitute.com 28 Ann Merrifield Dynamic Works Institute/Kaiser Group, Inc. 573-864-1839 amerrifield@dynamicinstitute.com www.dynamicinstitute.com www.kaisergrp.com