1. Gabriela Pizarro Bustamante
Santa María M 279 B S 9l
El Pinar, Ciudad de la Costa - Canelones
traductorapizarro@hotmail.com
cel: 095 587741
Professional Profile
Professional at Customer Support Area in English, Portuguese and Spanish with more than 15 years of
experience Oriented to results, very proactive and excellent interrelationships relations.
Professional Experience
Sabre Holdings.
2006 – May 2015
Software Support Associate
Call taker at the Software Support for the Sabre System.
I started as a call taker for US, Canada and the Caribbean Market. After that I was transferred to the Latin
America Help Desk. Since July of 2007 I was at Brazil Helpdesk in charge of e-mails, chat, elite calls from
Brazil and LAD Top Accounts.
Created and recorded lessons focus on Portuguese language and phone situations.
Technical translations and training material English/Portuguese
Participated on the Mentoring plan offering technical support to new Sabre employees
CSBA (Customer Service Business Analyst)
Sabre Holdings
Created agencies profile to access Sabre System
Created Contracts, back office work, products payment of incentives, invoice processing.
Service Team (email, chat and phone). Main point of contact for customer general inquiries.
Contributor Customer Support, Latin America and Brazil
TotalTrip | Sabre Travel Network
In charge of the migration process ofthe TotalTrip team in MVD to ICRM and Mosaic, giving the team the
chance to obtain reports that allow them to track the amount of contacts and aligning the team with most of the
other teams at the GCSC by being on the same platform.
Main point of contact for TotalTrip in Brazil;
Assist the Product coordinator enforcing site quality issues,report properties that have no photo,description or
rating report by the BCs o AEs.

2. Respond to all Customer inquiries within 24 hours and Sabre Account Executives in a timely manner.
Responsible for managing the following agencies’ request:
Reservation not honored at hotel.
Modification of bookings
Travel Extras inquiries
General doubts about the systemand hotel.
Payment procedures.
Refunds.
Overbooking.
Relocations.
Cancellations.
Creation of agent profile.
Administration of line of credit.
Administrative tasks using several files at share point.
DaSilva & Pinho LLC
Van Buren Street
Newark, NJ 07105 USA
2003 - 2005
Legal Assistant
Manage legal documentation in English.Spanish and Portuguese translations.Made appointments and assisted
clients in different languages.Main contact for collections department.
Receptionist 2002 - 2003
Orange Public Library
Portuguese Teacher and Translator
1989 - 2000
Uruguayan American School
Centro de Lenguas Extranjeras
ITHU (Instituto Hotelero Uruguayo)
Education
Public Portuguese & Spanish Translator
Facultad de Derecho y Ciencias Sociales
Universidad de la República
Montevideo - Uruguay
Specialization in foreign language teaching
Portuguese as a foreign language
Facultad de Humanidades
Universidad de la República
Montevideo - Uruguay
Degree in teaching
Portuguese as a Foreign Language
UNICAMP - Campinas – Brazil
Courses and Seminars
 El Arte de Liderar, Franklin Covey Uruguay, 2014.
 Coaching & Developing Others, Sabre, 2014.
 Português Língua Lusófonoa Facultad Derecho Bs. As., 1994.
 Secretariado Ejecutivo ORT

3. Languages and Computer skills
English: advance level
Portuguese:Advance level
Computer: Word, SAP, ICRM
Abroad Residence
1968 – 1972 Wales - UK
1974 – 1981 Minas Gerais State – Brazil
1981 – 1987 Cali – Colombia
2000 - 2005 New Jersey – USA
References
MelinaRudel
Finance Manager
Sabre HoldingsBuenos AiresCenter
Phone:54 11 4132-2707
Cel:54 11 6498-6798
e: melina.rudel@sabre.com
Roberto RosalesSantiago
Head of BusinessDevelopmentLatinAmerica
ExpediaAffiliate Network
m: +54 911 3093 4583
e: rorosales@expedia.com
Paul Arrighi
Lawyer
Phone:598 2 915 9591
* Note:More referencesandcertificatesuponrequest