1. GABRIELLE LLACUNA
8213 122nd Avenue NE Kirkland, WA 98033 (425) 417-8165 gabriellellacuna@gmail.com
CONTINUED …
EXECUTIVE SUMMARY
DEDICATED TEAM MEMBER | EFFECTIVE & EFFICIENT LEADER | SELF DIRECTED
Executive administrative professional with over 15 years executive support experience providing high
level support to executives, board members and elected officials in a high volume, highly sensitive and
confidential environments. Expertise in, executive administration, operations management, leadership,
calendar and travel management, event coordination, customer service and research.
AREAS OF EXPERTISE
Executive Support
Business Development
Leadership & Supervision
Project Management
Customer Service
Operations Management
Calendar and Event Management
Written and Verbal Communication
Mortgage & Real Estate Lending
PROFESSIONAL EXPERIENCE
NOVITEX ENTERPRISE SOLUTIONS – MICROSOFT CLIENT - REDMOND, WA Nov 2014 - Present
RECEPTIONIST
Heavy resource calendar management. Reserve conference rooms, invite attendees and juggle
conference rooms between buildings to accommodate all reservation requests.
Use SharePoint for daily tasks to create visitor badges, register vehicles, order shuttles, research
information, update documents and request cardkey building access.
Use HeadTrax to research client information and track data.
Data entry and word processing using Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
Provide high level of customer service while demonstrating a genuine and friendly cooperative attitude.
Demonstrate commitment in exceeding expectations for customers to ensure client satisfaction within
the scope of the Service Level Agreement.
Provide reception and check in all visitors coming to the Redmond Microsoft campus and notify
Microsoft employee of guest arrival.
Provide assistance to and develop professional relationships with building occupants, visiting Microsoft
employees, suppliers, vendors, clients and business partners.
Keep statistical data on services provided maintaining logs and email accounts and report monthly and
submit documentation with attention to detail adhering to company standardization processes.
Answer internal and external calls, assist caller and/or transfer to appropriate party.
Effectively satisfy customer demands in a high volume, production environment.
Demonstrate flexibility in shift changes and coverages of other reception desks as needed.
Correspond to client questions and requests through Microsoft Outlook and efficiently and effectively
resolve client concerns, requests or complaints.
Participated in cross training in the mail services department at the Redmond Microsoft Campus. Sorted
and delivered all inbound mail, packages and freight to mailrooms, client offices and package lockers.
Consistently adhere to business practice guidelines, standardization and company policies.
Adhere to all safety practices and act as lead in building emergencies and evacuations.

2. G A B R I E L L E L L A C U N A P A G E 2
CONTINUED …
PROFESSIONAL EXPERIENCE CONTINUED
CENTRAL BANC MORTGAGE CORPORATION - BELLEVUE, WA AUG 2005 – Nov 2014
EXECUTIVE ASSISTANT/OFFICE ADMINISTRATOR / MORTGAGE LOAN ORIGINATOR
Provided 9 years executive support to the President and CEO of Central Banc Mortgage Corporation in
a high volume, highly sensitive and confidential environment.
Heavy calendar management with internal and external meeting coordination for multiple attendees
and venues.
Coordinated domestic travel arrangements including flight, hotel, and car reservations for staff and
meeting attendees.
Confidential and legal correspondence for President and CEO for multiple companies and for his
several board of director positions including meeting agenda coordination and meeting minutes.
Identify operational issues, recommend and implement solutions.
Consistently anticipate the needs of company and make administrative decisions on behalf of executive
officers.
Manage headcount and organizational chart, compile and submit new hire paperwork to human
resources. New hire on boarding, computer setup and orientation including desk side software training.
Effectively project managed large audits and special projects giving directives to executive and support
staff.
Special event coordination. Planned all aspects of morale, promotional, educational and holiday events
including budget, invitation design, rsvp tracking, venue reservation, catering coordination, set-up,
management during event and clean-up.
Facilitation of multiple office moves with budget tracking and provided ongoing facility management.
Recruited, hired developed, motivated and retained production staff and loan officer talent. Setup of
new branches and transition acquired branches and sales teams. Trained and supervised loan officers
and administrative staff on policies and procedures, provided ongoing training and coaching on pricing,
loan products and packaging of loans. Supervise a production staff and sales team.
Conducted regular risk assessments and quality assurance reviews to evaluate compliance with
requirements and to identify potential gaps in policies, procedures and business processes. Ensured
regulatory compliance, provided training and develop new procedures as required.
Ongoing development of strategies to improve overall business operations and workflow. Streamlined
loan processes by developing submission sheets, loan package requirements and division of duties.
Develop and execute marketing plans to reflect the changing dynamics of the current mortgage
environment. New vendor and product procurement.
Developed Wholesale Mortgage Broker Website, database and tracking system. Developed broker
approval, quarterly review and termination policies and procedures.
Work with Brokers and Central Banc Mortgage operations staff to insure the quality of loans to protect
Central Banc Mortgage Corporations assets through meticulous review of broker activity.
Facilitated audit and yearly loan reporting to Washington Department of Finance.

3. G A B R I E L L E L L A C U N A P A G E 3
PROFESSIONAL EXPERIENCE CONTINUED
CITY OF SEATTLE - SEATTLE, WA NOV 2002 - AUG 2005
ADMINISTRATIVE SPECIALIST II, LEGISLATIVE DEPARTMENT
Provided executive administrative support to the Office of Professional Accountability Review Board. Duties
included database management, scheduling, agenda creation, meeting minutes, confidential correspondence,
and OPARB website maintenance. Provided Office of Professional Accountability of the Seattle Police
Department closed case file management by developing random case review process, copying files, board
member distribution and tracking. Assisted with annual reports, councilmember and Chief of Police
presentations and attended the 2004 National Association for Civilian Oversight of Law Enforcement
conference.
Provided executive support to City of Seattle Councilmembers, legislative analysts and to the 80 person
legislative department including policy and budget support during the budget season.
Event and meeting planning and coordination for legislative department. Room reservations, catering and
presentation equipment coordination.
Provided excellent customer service using good judgement in providing information to the public and
employees in a highly sensitive and confidential environment.
Responsible for supply and maintenance of office equipment, product and service procurement, new employee
set-up and vendor coordination. Provided reception and directed calls from the public, organizations, vendors
and other visitors doing business with the city.
Drafted, proofread and edited City Council meeting agendas and calendars and distributed them though postal
mail, email and posted them on the Seattle City Council website.
Created and maintained databases in Access, GroupWise, Excel and ContactWise. Proved desk side software
training. Provided archiving, courier, shipping and reprographic services.
ADDITIONAL EXPERIENCE AND REFERENCES OFFERED UPON REQUEST
EDUCATION
2001 Bachelor of Science in Business Management – University of Phoenix – Bellevue, WA
2004-2005 Master of Business Administration Studies - University of Phoenix – Bellevue, WA
PROFESSIONAL DEVELOPMENT
Washington State Mortgage Loan Originator License #287362
2014, 2013, 2012, 2011 - 9 Hours Continuing Mortgage Education – ProSchools/WAMP – Online/Class
2010 Pacific Northwest Housing Summit – Seattle, WA
2010-20 Hours Pre-Licensure Mortgage Education – ProSchools – Online
2009-3 Hours Mortgage Banking Continuing Education – Broker Knowledge Group – Bellevue, WA
2004 National Association of Civilian Oversight of Law Enforcement Conference – Chicago, IL
SKILLS
Proficiency in Word (60 WPM), Excel, PowerPoint and Outlook. Experience with Access, OneNote,
Publisher, SharePoint, HeadTrax, Skype for Business, Calyx-Point LOS, ContactWise and GroupWise