Risk Management - Health Scoring and Code Reds

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By: Denise Kehoe at Pulse 2015 Moderator: Denyce Kehoe, Gainsight Pat Kelly, VP CSM at Brainshark Sylvia Kainz, VP CSM at InsideView John Tewfik, Director of Customer Care at AppNeta Presented at Pulse Conference 2015.

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©2015 Gainsight. All Rights Reserved.
Risk Management: Health Scoring and
Code Reds
Moderator: Denyce Kehoe, Gainsight
Pat Kelly, VP CSM at Brainshark
Sylvia Kainz, VP CSM at InsideView
John Tewfik, Director of Customer Care at
AppNeta

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Risk Management - Health Scoring and Code Reds

1. ©2015 Gainsight. All Rights Reserved. Risk Management: Health Scoring and Code Reds Moderator: Denyce Kehoe, Gainsight Pat Kelly, VP CSM at Brainshark Sylvia Kainz, VP CSM at InsideView John Tewfik, Director of Customer Care at AppNeta

Notes de l'éditeur

If your customer doesn’t see value from your product or service, there low switching costs, lots of options Low Barrier To Entry Fast customer acquisition Revenue growth potential You know so much more about your customer Speed of innovation Lower barrier to exit Large customer volumes Revenue growth expectations Multiple sources of data to manage Competitive landscape & fickle customer base ----- Meeting Notes (3/26/15 16:06) ----- Try to find a good slide to quantify the impact. Got to address this now. ----- Meeting Notes (3/26/15 16:32) ----- Change to circles Pay as you go pricing