Galit Post-Covid ORGANIZATION Presentation

Fast, Innovative
Organization:
No Turning Back
Israeli IT
Market Study
2021
Galit Fein
Senior Analyst, STKI

Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph
2
The Organizational need for speed has never been greater
WW pandemic
Need for real-time change
Business-as-usual
Executive
Decision making
Productivity
Use of technology & data
Scale of innovation
And it worked
Great & fast delivery

3
Launching Technology Projects
in a few weeks VS the previously-planned 18 months.
RStream
Rafael
‫כ‬ ‫תוך‬
-
4
‫שבועות‬
:
‫של‬ ‫ופריסה‬ ‫פיתוח‬
‫ניטור‬ ‫מערכת‬
‫בבי‬ ‫שהותקנה‬ ‫מרחוק‬ ‫חולה‬
"
‫ח‬
‫רמב‬
"
‫במחלקה‬ ‫ערך‬ ‫וספקה‬ ‫ם‬
‫מוגבר‬ ‫טיפול‬ ‫פנימית‬
‫טכנולוגיות‬ ‫מגוון‬ ‫כוללת‬ ‫המערכת‬
–
‫למובייל‬ ‫פיתוח‬
,
‫ו‬ ‫תמונה‬ ‫עיבוד‬
OCR
,
‫וידאו‬ ‫הזרמת‬
,
‫ב‬ ‫פיתוח‬
Azure
,
‫קונטיינרים‬
,
‫נתונים‬ ‫בסיסי‬
,
‫אנליטיקה‬
‫הפיתוח‬ ‫האצה‬
–
‫בעיקר‬
‫ענן‬ ‫יכולות‬ ‫בזכות‬
Azure
‫פתוח‬ ‫בקוד‬ ‫ושימוש‬

4
New Employees Training (KLA)
‫אבודה‬ ‫שעה‬ ‫הופכים‬
-
‫רבודה‬ ‫למציאות‬
Matrix PTC
•
‫חדש‬ ‫עובד‬
,
‫התהליך‬ ‫את‬ ‫ראה‬ ‫לא‬ ‫מעולם‬
•
‫שגיאות‬ ‫אפס‬
•
‫כלל‬ ‫למומחה‬ ‫קרא‬ ‫לא‬
•
33%
‫השנייה‬ ‫מהפעם‬ ‫יותר‬ ‫מהר‬
•
‫חדש‬ ‫עובד‬
,
‫התהליך‬ ‫את‬ ‫כבר‬ ‫ביצע‬
•
‫הסתבך‬
•
‫לאחראי‬ ‫קרא‬
3
‫פעמים‬
•
‫ביצע‬
7
‫שגיאות‬
.
‫קריטית‬ ‫אחת‬
1
‫עם‬ ‫עבודה‬
Vuforia Expert Capture
‫מודפס‬ ‫נייר‬ ‫נוהל‬ ‫עם‬ ‫עבודה‬

08:00
11:00
Matrix PTC

7
Copyright@STKI_2021 Do not remove source or attribution from any slide or graph
In production within 48 hours
would have taken 1-2 months manually
‫היקף‬ ‫את‬ ‫מגדילה‬ ‫ירושלים‬ ‫בנק‬
‫אוטומציית‬
‫הרובוטית‬ ‫התהליכים‬
‫מגפת‬ ‫בתקופת‬ ‫לקוחות‬ ‫של‬ ‫הכלכליים‬ ‫הקשיים‬ ‫על‬ ‫להקל‬ ‫כדי‬
‫הקורונה‬
‫בקשות‬ ‫אלפי‬ ‫עשרות‬ ‫מעבדים‬ ‫רובוטים‬
‫מועדי‬ ‫לדחיית‬ ‫צרכנים‬ ‫של‬
‫תשלומים‬
‫והלוואות‬ ‫משכנתאות‬ ‫של‬
Claims Group Benefits—Due to mandated school closings and federal
quarantines, many employees of the Group Benefit business are asking for
claims as per the Family Medical Leave Act. The insurance group receiving
these claims is expecting a surge of 300–400 claims per day.
The insurance group is deploying five bots that pick up a claim from a common
queue and check eligibility. The bots help with claim creation, validation,
approval/denial of requests including return to work notices, letter generation, and
responses.
‫תהיתם‬
‫פעם‬
‫כיצד‬
‫מזמנים‬
‫יותר‬
‫מ‬
-
100
‫אלף‬
‫אנשים‬
‫ביום‬
‫לקבל‬
‫חיסון‬
‫קורונה‬
?
‫היום‬
‫נחשפת‬
‫לראשונה‬
‫הטכנולוגיה‬
‫הישראלית‬
‫שאיפשרה‬
‫לכללית‬
‫לנהל‬
‫את‬
‫מערך‬
‫זימוני‬
‫התורים‬
‫הגדול‬
‫והמורכב‬
‫ביותר‬
‫בישראל‬
‫בהתאם‬
‫לתיעדופים‬
‫שקבע‬
‫משה‬
"
‫ב‬
:
‫מדובר‬
‫בבוט‬
‫שזכה‬
‫לשם‬
V-Bot
,
‫שפותח‬
‫על‬
‫ידי‬
‫חברת‬
‫הסטארטפ‬
‫הישראלית‬
Kryon
,
‫המאפשר‬
‫תזמון‬
‫של‬
‫מאות‬
‫אלפי‬
‫תורים‬
‫למתן‬
‫חיסון‬
‫כאשר‬
‫האתגר‬
‫היה‬
‫זימון‬
‫של‬
‫מאות‬
‫אלפי‬
‫תורים‬
‫בהפשר‬
‫של‬
21
‫יום‬
‫למנת‬
‫החיסון‬
‫הראשונה‬
‫והשניה‬
.
Covid19 emphasized the need for Automation

8
At first, RPA replaced human keystrokes on an input
screen, inserting data from another application to give
the impression that the two are integrated. But the
process was still inefficient - it was just quicker.
1st Wave of RPA was all
about Task Automation
2018 2019 2020 2021 2022
RPA
Platforms
$4 75% $7.00 185.71% $20.00 25% $25 40% $35
Automation Tools
(RPA, OCR, etc.)
Implementations
$3 36.7% $4.1 509.8% $5 20% $6 66.7% $10

9
Heavier Focus on Complete Business Process
First RPAs quickly reached a glass ceiling:
• Most of the org. processes are NOT just ONE
Happy Process Path, but many process variants,
with a slight twist in the standardized procedure
Business Process reengineering
• The inefficiencies of business processes where WF
involved various people passing info between
different IT systems, came to the fore as employees
had to work remotely from home. It made us realize
how many manual processes we have in operation
• Work had to be done, FAST, at SCALE

10
Our Clients
Recommend
01
02
03
04
OSH in EVERY automation
Is the solution part of the existing system?
Is this an efficient business process?
Automation Brainstorming Committee
Cross-functional
Improve everything related to paperwork
before the automation
Digital form , Uniform invoices, Quality of code stickers, scanners
RPA In-House capabilities/ Product manager
Easy skill adoption, Independence in suppliers
05
Organizational BUY-IN
New tech entry barriers

11
Our Clients
Recommend
How to Select the Right Process for RPA.
Don’t start with a complex,
multiple systems process
 Intensive labor work
 Heavy paperwork
 Manual processes
 Bottlenecks
 Passioned Business Owner
Look for:
 The process cannot be done in any other way (cheaper or easier)
Check if:

12
RPA Trends 2022
 RPaaS – Robot as a Service, Pay per Use
 RPA for SW Testing Automation
 Automatic manual testing- RPA instead of Human Tester. Significant time
shortening, better QA
 Process Discovery – Automate your Automation
 Semantic RPA. Document understanding

13

14

15
Decentralized/ Immutable/ Highly secured/ Faster and
cheaper, no mediator in between
Blockchain enables secure transaction
registration, chronological order of the
transactions between all parties, which cannot
be changed, prevents costly disputes
New Business Models - Blockchain
What Is Blockchain?
Distributed digital ledger that stores any type of data

16
2018 2019 2020 2021 2022
Contact Center and Multi channel
engagement tools (Chatbots,
Virtual IVR, Video, Voice, etc.…)
$29.00 17.24% $34.00 47.06% $50.00 16.00% $58.00 12.07% $65.00
E-Commerce Platforms $1.00 150.00% $2.50 300.00% $10.00 50.00% $15.00 33.33% $20.00
Web Content Management
Platforms
$10.00 85.00% $18.50 8.11% $20.00 7.50% $21.50 6.98% $23.00
Marketplace Platforms $0.00 #DIV/0! $0.00 #DIV/0! $5.00 100.00% $10.00 80.00% $18.00
PLM Systems $5.00 30.00% $6.50 -23.08% $5.00 20.00% $6.00 33.33% $8.00
Blockchain platforms $0.00 $2.00 50.00% $3.00 33.33% $4.00 50.00% $6.00
RPA Platforms $4.00 75.00% $7.00 185.71% $20.00 25.00% $25.00 40.00% $35.00
IOT tools and platforms $1.50 133.33% $3.50 42.86% $5.00 20.00% $6.00 66.67% $10.00
TOTALS $50.50 46.53% $74.00 59.46% $118.00 23.31% $145.50 27.15% $185.00
2018 2019 2020 2021 2022
Contact Center and Multi channel
engagement tools (Chatbots,
Virtual IVR, Video, Voice, etc.…)
$29.00 17.24% $34.00 47.06% $50.00 16.00% $58.00 12.07% $65.00
E-Commerce Platforms $1.00 150.00% $2.50 300.00% $10.00 50.00% $15.00 33.33% $20.00
Web Content Management
Platforms
$10.00 85.00% $18.50 8.11% $20.00 7.50% $21.50 6.98% $23.00
Marketplace Platforms $0.00 #DIV/0! $0.00 #DIV/0! $5.00 100.00% $10.00 80.00% $18.00
PLM Systems $5.00 30.00% $6.50 -23.08% $5.00 20.00% $6.00 33.33% $8.00
Blockchain platforms $0.00 $2.00 50.00% $3.00 33.33% $4.00 50.00% $6.00
RPA Platforms $4.00 75.00% $7.00 185.71% $20.00 25.00% $25.00 40.00% $35.00
IOT tools and platforms $1.50 133.33% $3.50 42.86% $5.00 20.00% $6.00 66.67% $10.00
TOTALS $50.50 46.53% $74.00 59.46% $118.00 23.31% $145.50 27.15% $185.00
HYPE Slope of Enlightenment
Blockchain Market
2018 0.05% 2019 0.05% 2020 0.05% 2021 0.05% 2022
Technological Innovation Projects $20.00 25.00% $25.00 -60.00% $10.00 80.00% $18.00 66.67% $30.00
Automation tools (RPA, OCR)
Implementations $3.00
36.67%
$4.10
509.76%
$25.00
28.00%
$32.00
25.00%
$40.00
Blockchain projects $1.00 50.00% $1.50 166.67% $4.00 50.00% $6.00 66.67% $10.00
IoT Projects $3.50 114.29% $7.50 -33.33% $5.00 30.00% $6.50 53.85% $10.00
TOTALS $27.50 38.55% $38.10 15.49% $44.00 42.05% $62.50 44.00% $90.00

17
‫בעולם‬ ‫רבים‬ ‫מרכזיים‬ ‫לבנקים‬ ‫מצטרף‬ ‫ישראל‬ ‫בנק‬
,
‫דיגיטלי‬ ‫שקל‬ ‫של‬ ‫אפשרית‬ ‫להנפקה‬ ‫מודל‬ ‫של‬ ‫טיוטה‬ ‫ומפרסם‬
.
‫ישראל‬ ‫בנק‬ ‫של‬ ‫החלטה‬ ‫מהווה‬ ‫אינה‬ ‫הטיוטה‬
,
‫ציבורי‬ ‫לדיון‬ ‫תשתית‬ ‫רק‬ ‫אלא‬
,
‫חלופות‬ ‫ולבחינת‬
.
‫צפי‬ ‫אין‬ ‫זה‬ ‫בשלב‬
‫דיגיטלי‬ ‫שקל‬ ‫של‬ ‫להנפקה‬
,
‫שם‬ ‫לו‬ ‫ניתן‬ ‫לא‬ ‫ואפילו‬
.
‫הדו‬ ‫בפרסום‬
"
‫בישראל‬ ‫לציבור‬ ‫לשדר‬ ‫ישראל‬ ‫בנק‬ ‫מבקש‬ ‫ח‬
,
‫כי‬
‫התשלומים‬ ‫בשוק‬ ‫ההתפתחויות‬ ‫אחרי‬ ‫עוקב‬ ‫הוא‬
,
‫צור‬ ‫שיראה‬ ‫ככל‬ ‫עליהם‬ ‫להגיב‬ ‫ערוך‬ ‫הוא‬ ‫וכי‬
‫היא‬ ‫הדיגיטלי‬ ‫המטבע‬ ‫בסוגיית‬ ‫ביותר‬ ‫הבסיסית‬ ‫השאלה‬
" :
‫מה‬ ‫לשם‬
?
."
‫ומשגשג‬ ‫מתפתח‬ ‫התשלומים‬ ‫עולם‬
,
‫בכניסה‬ ‫הצורך‬ ‫מה‬
‫זה‬ ‫לתחום‬ ‫המרכזי‬ ‫הבנק‬ ‫של‬
?
‫צרכניות‬ ‫תועלות‬ ‫כמה‬ ‫מונה‬ ‫ישראל‬ ‫בנק‬
,
‫משקיות‬
,
‫מאקרו‬ ‫אף‬ ‫ואולי‬
-
‫זה‬ ‫למהלך‬ ‫כלכליות‬
.
.1
‫התחרות‬ ‫קידום‬
‫האחרים‬ ‫התשלום‬ ‫אמצעי‬ ‫כלפי‬
.2
‫קידום‬
‫מטבעות‬ ‫כלפי‬ ‫התחרות‬
‫קריפטו‬
‫אחרים‬ ‫דיגיטליים‬ ‫ומטבעות‬
.3
‫חדשנות‬ ‫אימוץ‬
‫הדיגיטלית‬ ‫הכלכלה‬ ‫לצורכי‬ ‫התשלומים‬ ‫מערך‬ ‫והתאמת‬
.4
‫התשלומים‬ ‫מערכת‬ ‫של‬ ‫היתירות‬ ‫הבטחת‬
.5
‫פרטיות‬
.6
‫השחורה‬ ‫בכלכלה‬ ‫מאבק‬
‫במזומן‬ ‫השימוש‬ ‫וצמצום‬
https://www.calcalist.co.il/market/article/HJV2DnwO00

18
2. Twitter founder sold an autographed
tweet for just under $3 M
Business Model based on NFT:
Non-fungible token: unique and can’t be replaced with anything else.
https://www.theverge.com/22310188/nft-explainer-what-is-blockchain-crypto-art-faq
Asset verified using blockchain technology, in which a network of computers records transactions and gives buyers proof of
authenticity and ownership. NFTs can really be anything digital (images, GIFs, songs or videos).
NFTs make digital artworks unique, and therefore sellable.
Bitcoin is fungible — trade one for another
bitcoin, and you’ll have exactly the same thing.
A one-of-a-kind piece of digital art, diamond’s
digital twin, is non-fungible.
. GIF by Trevor Andrew
3. Gucci Ghost sold for $3,600, but
the current owner is asking
for $16,300
1. A detail from Beeple’s “Everydays —
The First 5000 Days,” sold for $69.3 M.
Credit...Christie's Images Ltd.

19
Blockchain, not Bitcoin
Bitcoin is a crypto-currency,
powered by blockchain technology
Blockchain technology enables
building digital platforms
Bitcoin Blockchain
Public - anyone can participate -
read, write or audit the data on the
blockchain
Private - controlled by an org. or
group. Only it can decide who is
invited to the system and has the
authority to alter the blockchain

20

21
‫הפועלים‬ ‫בנק‬ ‫חכים‬ ‫שלמה‬
..." :
‫דיגיטליזציית‬
‫לא‬ ‫בנקאית‬ ‫ערבות‬ ‫של‬ ‫תהליך‬
‫הבעיה‬ ‫את‬ ‫פותרת‬
.
‫פלטפורמה‬ ‫על‬ ‫נשען‬ ‫אשר‬ ‫חדש‬ ‫עסקי‬ ‫במודל‬ ‫צורך‬ ‫יש‬
‫אחת‬
,
‫כולם‬ ‫את‬ ‫משרתת‬ ‫אשר‬
-
‫המוטבים‬ ‫את‬ ‫גם‬
,
‫המנפיקים‬ ‫את‬ ‫וגם‬
.
‫הבנו‬ ‫מאוד‬ ‫מהר‬
‫הפועלים‬ ‫בנק‬ ‫בבעלות‬ ‫להיות‬ ‫יכולה‬ ‫לא‬ ‫כזאת‬ ‫שפלטפורמה‬
https://vimeopro.com/user41250897/summit-stki-2020-innovation/video/486747964
Source: STKI Innovation Summit Nov 2020

22
Blockchain Syndication Loans Project
Bank Discount - Taldor
‫ג‬
'
‫יג‬
'
‫י‬
‫אשכנזי‬
,
‫דיסקונט‬ ‫בנק‬ ‫ראשית‬ ‫ארכיטקטית‬
:
"
‫תהליך‬
‫סנדיקציה‬
‫ממון‬ ‫ועתיר‬ ‫שותפים‬ ‫מרובה‬ ‫תהליך‬ ‫הנו‬
,
‫ידני‬ ‫כולו‬ ‫כמעט‬ ‫למעשה‬ ‫אך‬
"
https://vimeopro.com/user41250897/summit-stki-2020-innovation/video/486747964
Source: STKI Innovation Summit Nov 2020

23

24

25
The Future of Payments
Digital, contactless, and online payments
• Covid has accelerated a change in the payments industry that
was expected to take several years
• Consumers' everyday behavior has changed, leading to a surge
in digital and contactless payments
• E-payment is very complex and quickly increasing area
• Many org. choose the services of consulting firms – such as:
HMS, Deloitte, KPMG, EY, PWC, Matrix, Ness, High Value

26
Contactless goes Mainstream
• Huge uptake in the use of contactless payments
and digital wallets.
• Globally 61% find it easier to pay using
contactless, and this percentage rises amongst
younger generations (Gen Z, Y and X)
• 47 % still concerned that contactless card
payments are not as secure as other payment
methods

27
Apple Pay
• Online shoppers are becoming less tolerant of
poor checkout experiences as they spend more
time online.
• Mobile payment apps, such as Apple Pay, which
allow consumers to pay with one click, are
having the most significant impact on mobile
commerce
‫דיגיטליים‬ ‫ארנקים‬ ‫איור‬
(
‫איור‬
:
‫כהן‬ ‫צח‬
)

28
Israeli Digital Wallets

29
The need for fast, and well: No turning back
“Decision making accelerated when we cut the nonsense”
Removing boundaries
Streamlining decisions and processes
Cutting down hierarchies and bureaucracies
Empowering workers
New operating model
Creating permanent structural changes that can sustain speed in a way that inspires and
engages employees
Breaking down silos

30
01 02 03
COVID-19: shifting from adrenaline-driven
speed to design speed for the long run
Canceling the BRM
Bank Leumi
Two in a box
Phoenix
Agile procurement
IAI
The winners are experimenting now, and boldly
04
Extreme
programming
ZIM
05 06 07
Agile at Scale
Bank Hapoalim
Make decisions in
one z-meeting
Rafael
Flatter, Nonhierarchical
Value-Driven structure
MAX

31
Control
Micromanagement
Transparency - a very good social control mechanism
Trust – encouraging frontline employees to take more
responsibility for execution, action, and collaboration
Cost center – predictable world
Rigid detailed, calendar driven,
annual planning
Value-driven Self-governing organization
Dynamic, event-driven planning based on
resource allocation. Value performance evaluation
Hierarchy, siloed org. Collaboration - Work together to deliver VALUE
Outsourcing More experienced in-house IT balanced with strategic
use of partners & vendors
Manual waterfall SW delivery,
3-4 releases pre year
Automated, continuous delivery with thousands
releases per year
Physical infrastructure Cloud, SaaS

Cloud, SaaS and Technology BUDGETS:
Software world shifting from CAPEX to OPEX
• From CFOs perspective there are benefits in Capex and Opex – depends
on the deal
• Purchase departments prefer Capex – significant upfront expenditure
means better control (longer internal approval process) on the deal, and
bigger discounts; its very hard to negotiate with AWS on cloud terms
• What is the role of procurement in the age of cloud?
• How much impact does it have on SaaS deals?

33
Create conditions for the new operational model
Culture Supportive
Tools
(Most organizations are not designed to support an
environment that is flexible and hybrid.)
As employees had to work remotely, we suddenly
realized how untransparent our working
environment is
Lack of simple tools that support
collaboration, and productivity
Employees must be equipped with the right
skills and mindsets to solve problems, instead
of waiting to be told what to do.
Everyone on a team must be clear about what needs to
get done by whom, when, and why
Invest in helping workforces up their execution—through
targeted programs, realigning incentives, and directing
rewards and recognition to teams

34
Tools support learning and performance
Incentives Solutions Centrical

35

36
PPM: ERP for IT didn’t really happen
ERP
Budgets PPM
Demands
Excel
IT Plan
ALM
Development
Service Desk
Incidents
BI
Dashboard
Most traditional PPM tools weren't
built for the AGILE, DIGITAL Era, nor
are they cloud native
And when the need for FAST
Technology Delivery has gone CRAZY
There was simply NO TIME for collecting relevant
& updated data from a variety of systems
Field people must update the data constantly for the
management to have a complete picture of what is
happening in the organization, rather than use it for their
own purposes

37
2018 2019 2020 2021 2022
Project & Portfolio Management $28.00 3.57% $29.00 -13.79% $25.00 -12.00% $22.00 -9.09% $20.00
Development tools, ALM, Devops
for all environments (including
Mobile)
$74.00 2.70% $76.00 -14.47% $65.00 7.69% $70.00 2.86% $72.00
Low Code tools $2.00 115.00% $4.30 39.53% $6.00 50.00% $9.00 33.33% $12.00
TOTALS $104.00 5.10% $109.30 -12.17% $96.00 5.21% $101.00 2.97% $104.00
Project Development & Management Tools Market
2018-2022

38
Project & Portfolio Management Tools

39
Project & Portfolio Management/ OCIO
Consulting and Implementation

42
Any questions or comments
please contact me:
Galit Fein
galit@stki.info
972 9 790 7000
40

42
FOR DIMPOMAS
please contact me:
INBAL
inbal@stki.info
0547-000030
41

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