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ENABLING
THE GROWTH
THROUGH
PERFORMANCE
MARKETING
IN 2020
January, 2020
AGENDA
INTRODUCTION
GROWTH CHALLENGES
SCALING USER ACQUISITION
GROWTH THROUGH PERFORMANCE
MARKETING ON A BIG SCALE
ROI/LTV CURVE GROWTH AND
WHAT IT CAN TELL US
SUMMARY
Q&A
ANDREJ
KUGONIČ
User Acquisition Lead
❖ Worked on performance marketing since beginnings in Serbia
❖ Leading performance marketing teams in different industries
❖ Leading User Acquisition team in Nordeus
ABOUT NORDEUS
FOUNDED IN 2010
INDEPENDENT & PEOPLE FIRST
170 AMAZING PEOPLE
MORE THAN 20 NATIONALITIES
BELGRADE, SERBIA
3 LIVE GAMES
TOP ELEVEN
Launched in 2010
Played in every country in the world
200m+ registered users
Jose Mourinho as brand ambassador
IPs from the biggest clubs in the world
HEROIC
Magic Duel
New Nordeus Game
Launched in 2019
F2P game
Real-time PvP battle game
AAA graphics for mobile
GROWTH CHALLENGES
How can we measure CPIs
on a different scale?
What is the maximum scale
& CPI for one specific game?
How much can we grow a game by
UA and scale budgets & installs?
How do you know what is good or bad
and where is a problem by just looking
at ROI curves?
SCALING USER
ACQUISITION
ALWAYS-ON QUESTIONS
How can we measure CPIs
on a different scale?
What is the maximum scale & CPI for one
specific game?
SCALING USER
ACQUISITION
EVOLUTION Mobile gaming landscape
& tech EVOLUTION
ADVERTISING SOPHISTICATION
(algorithms, less manual work, ML)
LTV vs CPI losing it’s
significance for measuring
SCALING USER ACQUISITION
CHANNEL SHARE
OPTIMIZATION METHOD SHARE
PLATFORM SHARE
SCALE SHARE
COUNTRY SHARE
SEASONALITY
CPI DEPENDENCY
SCALING USER ACQUISITION
GRANULARITY
Same COUNTRY
Same CHANNEL
Same OPTIMIZATION METHOD
Same PLATFORM
SCALING USER ACQUISITION
Country US
Channel FACEBOOK
Optimization method AEO
Platform ANDROID
0 100 900
DAILY SCALE
(PAID REGS)
CPI ($)
8$
19$
CPI
LTV
EXAMPLE
SCALING USER ACQUISITION
*Data is not real / to be used as visual example
Country US
Channel FACEBOOK
Optimization method AEO
Platform ANDROID
0 100 400 900
DAILY SCALE
(PAID REGS)
CPI ($)
8$
12$
19$
CPI
LTV
EXAMPLE
SCALING USER ACQUISITION
*Data is not real / to be used as visual example
Country US
Channel FACEBOOK
Optimization method AEO
Platform ANDROID
0 100 400 900
DAILY SCALE
(PAID REGS)
CPI ($)
8$
14$
12$
19$
21$
CPI
LTV
EXAMPLE
SCALING USER ACQUISITION
*Data is not real / to be used as visual example
TACTICS
SCALING USER ACQUISITION
One big part of the UA job is
finding the “sweet spot”
between scale and profitability
at this level of granularity.
GROWTH THROUGH
UA ON A BIG SCALE
How much can we grow a game by
UA and scale budgets & installs?
HOW?
GROWTH THROUGH UA
ON A BIG SCALE Invest money worldwide wherever
(countries, channels, platforms etc.)
you see the best opportunity (profitability)
MOST IMPORTANT
CORRELATION AND
SIGNAL FOR
GROWTH
GROWTH THROUGH UA
ON A BIG SCALE
BUDGET ROIVS
EXAMPLE
GROWTH THROUGH UA
ON A BIG SCALE
* organic numbers in graph are without featuring
because they distort numbers a lot for impacted
period
0 100K 1 MILLION
MONTHLY
SCALE (UA
BUDGET)
ROI (%)
210%
70% ORGANIC*300%
GROWTH
*Data is not real / to be used as visual example
EXAMPLE
GROWTH THROUGH UA
ON A BIG SCALE
* organic numbers in graph are without featuring
because they distort numbers a lot for impacted
period
0 100K 250K 1 MILLION
MONTHLY
SCALE (UA
BUDGET)
ROI (%)
120%
180%
210%
70% ORGANIC*300%
40% ORGANIC*
GROWTH
*Data is not real / to be used as visual example
EXAMPLE
GROWTH THROUGH UA
ON A BIG SCALE
* organic numbers in graph are without featuring
because they distort numbers a lot for impacted
period
0 100K 250K 1 MILLION
MONTHLY
SCALE (UA
BUDGET)
ROI (%)
70%
100%
120%
180%
210%
70% ORGANIC*300%
40% ORGANIC*
25% ORGANIC*
GROWTH
*Data is not real / to be used as visual example
DECISION
MAKING?
HOW?
GROWTH THROUGH UA
ON A BIG SCALE
ASSUMPTIONSCOMPETITORS
& MARKET
ANALYSIS
GROW
GAME!
EDUCATED
GUESSES Based on
knowledge and
experience
MANY
DIFFERENT
TESTS
DECISIONS:
WHAT YOU
NEED?
GROWTH THROUGH UA
ON A BIG SCALE
Make long-term ROI/LTV models
Have profitability predictions/thresholds
ready quickly
Check reliability of data often
Very important to know and understand
competition and their KPIs
GROW GAME!
STRATEGY
GROWTH THROUGH UA
ON A BIG SCALE
Strategic part of the UA job is
finding the “sweet spot”
between scale and profitability
on a global level
ROI/LTV
CURVE GROWTH
What it can tell us for both
Marketing & Product side?
HOW?
GROWTH THROUGH UA
ON A BIG SCALE ROI/LTV curve growth numbers are the most stable
and measurable metric today unlike CPIs & LTVs
which can vary a lot
INSIGHTS
FROM CURVE
ROI/LTV
CURVE GROWTH
GAME
GROWTH
POTENTIAL
GAME
HEALTH
High level picture
USER
ACQUISITION
Most important KPIs
01 02 03
DECISIONS
WE CAN MAKE
FROM THESE
INSIGHTS
ROI/LTV
CURVE GROWTH
INVESTMENT DECISIONS
On any level
QUICK OPTIMIZATIONS
WHICH PART OF THE PLAYER JOURNEY
SHOULD WE “FIX”
within the product
ROI CURVE 1
SCALING USER ACQUISITION
D1
YEAR
LTV (%)
5%
8%
13%
36%
65%
* without incentivised traffic
GAME 1
D3 D7 D30 D90 D180 D365
81%
100%
177%
80%
25%
23%
178%
669%
*Data is not real / to be used as visual example
ROI CURVE 2
SCALING USER ACQUISITION
D1
YEAR
LTV (%)
18%
25%
36%
59%
79%
** without incentivised traffic
GAME 2
D3D7 D30 D90 D180 D365
92%
100%
64%
33%
16%
9%
69%
178%
*Data is not real / to be used as visual example
GAME 1:
D3 = 8%
D7 = 13%
D30 = 36%
GAME 2:
D3 = 25%
D7 = 36%
D30 = 59%
QUESTION 1: HOW
DO WE SET ROI
THRESHOLDS?
ROI/LTV
CURVE GROWTH
*Data is not real / to be used as visual example
QUESTION 2: HOW
DO WE SET
PAYBACK PERIOD?
ROI/LTV
CURVE GROWTH
We set thresholds based on
1-year payback period
This can be easily adaptable to
shorter/longer periods 6 months,
3 months, etc. based on cash
flow we need
QUESTION 2:
USER JOURNEY
EVALUATION IN TIME
ROI/LTV
CURVE GROWTH
Game 2 has problems with
long-term user behaviour
Product should focus on
long-term metrics (Retention
& Monetization in later
phases)
SUMMARY
SUMMARY
GRANULARITY IMPORTANT
MORE THAN EVER
essential for good measurement &
decisions
COMPETITION
understand the potential and limits
of the market niche you are in
FIND A SWEET SPOT
between relevant metrics
CHECK ROI/LTV GROWTH
NUMBERS EARLY ON
we can detect game problems combining
them with industry standards
Q & A

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Enabling the growth of the game through performance marketing in 2020

  • 2. AGENDA INTRODUCTION GROWTH CHALLENGES SCALING USER ACQUISITION GROWTH THROUGH PERFORMANCE MARKETING ON A BIG SCALE ROI/LTV CURVE GROWTH AND WHAT IT CAN TELL US SUMMARY Q&A
  • 3. ANDREJ KUGONIČ User Acquisition Lead ❖ Worked on performance marketing since beginnings in Serbia ❖ Leading performance marketing teams in different industries ❖ Leading User Acquisition team in Nordeus
  • 4. ABOUT NORDEUS FOUNDED IN 2010 INDEPENDENT & PEOPLE FIRST 170 AMAZING PEOPLE MORE THAN 20 NATIONALITIES BELGRADE, SERBIA 3 LIVE GAMES
  • 5. TOP ELEVEN Launched in 2010 Played in every country in the world 200m+ registered users Jose Mourinho as brand ambassador IPs from the biggest clubs in the world
  • 6. HEROIC Magic Duel New Nordeus Game Launched in 2019 F2P game Real-time PvP battle game AAA graphics for mobile
  • 8. How can we measure CPIs on a different scale? What is the maximum scale & CPI for one specific game? How much can we grow a game by UA and scale budgets & installs? How do you know what is good or bad and where is a problem by just looking at ROI curves? SCALING USER ACQUISITION ALWAYS-ON QUESTIONS
  • 9. How can we measure CPIs on a different scale? What is the maximum scale & CPI for one specific game? SCALING USER ACQUISITION
  • 10. EVOLUTION Mobile gaming landscape & tech EVOLUTION ADVERTISING SOPHISTICATION (algorithms, less manual work, ML) LTV vs CPI losing it’s significance for measuring SCALING USER ACQUISITION
  • 11. CHANNEL SHARE OPTIMIZATION METHOD SHARE PLATFORM SHARE SCALE SHARE COUNTRY SHARE SEASONALITY CPI DEPENDENCY SCALING USER ACQUISITION
  • 12. GRANULARITY Same COUNTRY Same CHANNEL Same OPTIMIZATION METHOD Same PLATFORM SCALING USER ACQUISITION
  • 13. Country US Channel FACEBOOK Optimization method AEO Platform ANDROID 0 100 900 DAILY SCALE (PAID REGS) CPI ($) 8$ 19$ CPI LTV EXAMPLE SCALING USER ACQUISITION *Data is not real / to be used as visual example
  • 14. Country US Channel FACEBOOK Optimization method AEO Platform ANDROID 0 100 400 900 DAILY SCALE (PAID REGS) CPI ($) 8$ 12$ 19$ CPI LTV EXAMPLE SCALING USER ACQUISITION *Data is not real / to be used as visual example
  • 15. Country US Channel FACEBOOK Optimization method AEO Platform ANDROID 0 100 400 900 DAILY SCALE (PAID REGS) CPI ($) 8$ 14$ 12$ 19$ 21$ CPI LTV EXAMPLE SCALING USER ACQUISITION *Data is not real / to be used as visual example
  • 16. TACTICS SCALING USER ACQUISITION One big part of the UA job is finding the “sweet spot” between scale and profitability at this level of granularity.
  • 17. GROWTH THROUGH UA ON A BIG SCALE How much can we grow a game by UA and scale budgets & installs?
  • 18. HOW? GROWTH THROUGH UA ON A BIG SCALE Invest money worldwide wherever (countries, channels, platforms etc.) you see the best opportunity (profitability)
  • 19. MOST IMPORTANT CORRELATION AND SIGNAL FOR GROWTH GROWTH THROUGH UA ON A BIG SCALE BUDGET ROIVS
  • 20. EXAMPLE GROWTH THROUGH UA ON A BIG SCALE * organic numbers in graph are without featuring because they distort numbers a lot for impacted period 0 100K 1 MILLION MONTHLY SCALE (UA BUDGET) ROI (%) 210% 70% ORGANIC*300% GROWTH *Data is not real / to be used as visual example
  • 21. EXAMPLE GROWTH THROUGH UA ON A BIG SCALE * organic numbers in graph are without featuring because they distort numbers a lot for impacted period 0 100K 250K 1 MILLION MONTHLY SCALE (UA BUDGET) ROI (%) 120% 180% 210% 70% ORGANIC*300% 40% ORGANIC* GROWTH *Data is not real / to be used as visual example
  • 22. EXAMPLE GROWTH THROUGH UA ON A BIG SCALE * organic numbers in graph are without featuring because they distort numbers a lot for impacted period 0 100K 250K 1 MILLION MONTHLY SCALE (UA BUDGET) ROI (%) 70% 100% 120% 180% 210% 70% ORGANIC*300% 40% ORGANIC* 25% ORGANIC* GROWTH *Data is not real / to be used as visual example
  • 23. DECISION MAKING? HOW? GROWTH THROUGH UA ON A BIG SCALE ASSUMPTIONSCOMPETITORS & MARKET ANALYSIS GROW GAME! EDUCATED GUESSES Based on knowledge and experience MANY DIFFERENT TESTS
  • 24. DECISIONS: WHAT YOU NEED? GROWTH THROUGH UA ON A BIG SCALE Make long-term ROI/LTV models Have profitability predictions/thresholds ready quickly Check reliability of data often Very important to know and understand competition and their KPIs GROW GAME!
  • 25. STRATEGY GROWTH THROUGH UA ON A BIG SCALE Strategic part of the UA job is finding the “sweet spot” between scale and profitability on a global level
  • 26. ROI/LTV CURVE GROWTH What it can tell us for both Marketing & Product side?
  • 27. HOW? GROWTH THROUGH UA ON A BIG SCALE ROI/LTV curve growth numbers are the most stable and measurable metric today unlike CPIs & LTVs which can vary a lot
  • 28. INSIGHTS FROM CURVE ROI/LTV CURVE GROWTH GAME GROWTH POTENTIAL GAME HEALTH High level picture USER ACQUISITION Most important KPIs 01 02 03
  • 29. DECISIONS WE CAN MAKE FROM THESE INSIGHTS ROI/LTV CURVE GROWTH INVESTMENT DECISIONS On any level QUICK OPTIMIZATIONS WHICH PART OF THE PLAYER JOURNEY SHOULD WE “FIX” within the product
  • 30. ROI CURVE 1 SCALING USER ACQUISITION D1 YEAR LTV (%) 5% 8% 13% 36% 65% * without incentivised traffic GAME 1 D3 D7 D30 D90 D180 D365 81% 100% 177% 80% 25% 23% 178% 669% *Data is not real / to be used as visual example
  • 31. ROI CURVE 2 SCALING USER ACQUISITION D1 YEAR LTV (%) 18% 25% 36% 59% 79% ** without incentivised traffic GAME 2 D3D7 D30 D90 D180 D365 92% 100% 64% 33% 16% 9% 69% 178% *Data is not real / to be used as visual example
  • 32. GAME 1: D3 = 8% D7 = 13% D30 = 36% GAME 2: D3 = 25% D7 = 36% D30 = 59% QUESTION 1: HOW DO WE SET ROI THRESHOLDS? ROI/LTV CURVE GROWTH *Data is not real / to be used as visual example
  • 33. QUESTION 2: HOW DO WE SET PAYBACK PERIOD? ROI/LTV CURVE GROWTH We set thresholds based on 1-year payback period This can be easily adaptable to shorter/longer periods 6 months, 3 months, etc. based on cash flow we need
  • 34. QUESTION 2: USER JOURNEY EVALUATION IN TIME ROI/LTV CURVE GROWTH Game 2 has problems with long-term user behaviour Product should focus on long-term metrics (Retention & Monetization in later phases)
  • 36. SUMMARY GRANULARITY IMPORTANT MORE THAN EVER essential for good measurement & decisions COMPETITION understand the potential and limits of the market niche you are in FIND A SWEET SPOT between relevant metrics CHECK ROI/LTV GROWTH NUMBERS EARLY ON we can detect game problems combining them with industry standards
  • 37. Q & A