1. The facilities management and business services company

2. Building a successful and sustainable business
involves a multitude of components being pieced
together… a bit like a jigsaw puzzle really.
ALLOWING
YOU TO DO
WHAT YOU
DO BEST
Is your business about performing tasks that help gain
new customers and provide more services to existing
customers?
Or is your business about performing time consuming
back of house functions that are legislatively heavy and
full of health and safety compliancy?
Running a successful business requires different
knowledge and skillsets. If the component parts of your
business don’t quite fit together, then the cracks of that
misalignment start to show, not just to you and your staff
but also your customers!
Recruiting to fill a particular skills gap can compensate
for this but can be both expensive and time-consuming.
Crown Support fills the missing parts of your business
jigsaw, providing you with a completed business picture
that’s available all year round with that added personal
touch.

3. We provide a comprehensive range of solutions to
help supplement your team. We can help you for
a few hours, weeks, months or more…
THE PIECES IN
YOUR JIGSAW
Legislative and Compliancy Management Support
• Legal support
• Payroll services
• Health and safety
• Human resources
• Pension administration
• Bookkeeping and accountancy
Essential Business Facilities Management Support (Soft FM)
• Business advice
• Bespoke catering and hospitality
• Marketing strategy
• IT infrastructure
• Brand, design and print needs
• Sales and customer service training
• Front of house and security services
• Cleaning services
Buildings and Grounds Maintenance Management Support
• Build and renovation project management
• Grounds maintenance
• Buildings maintenance
• Landscaping

4. Our team provides a refreshingly personal,
friendly and flexible attitude coupled with a
practical and no-nonsense approach.
A REFRESHING
APPROACH
As a multimillion pound privately owned business we
don’t make decisions based on shareholder return, we
make our decisions with the best interests of you and
your business in mind.
We have unrivalled experience and our senior
managers have all had individual success in both
business ownership alongside corporate careers giving
us a unique perspective on the challenges faced by
business owners.
Challenged by these questions? We have the answers.
• Are you satisfying governmental legislative compliancy
to defined timescales and avoiding onerous financial
penalties stress free?
• Do you have the time to focus on the minute detail of
the image and service that you want your customers
to experience?
• Would you like to tap into the experienced resources
typically preserved for large organisations?
• Would you like the flexibility of no fixed employee
costs and run up or down your work with your
specialist advisors?
• Would you like to reduce the need to recruit
specialists to manage sickness, holiday and paternity
leave?
• Can you tap into specialist compliance and support
as and when you need it.
• Can you dedicate your time to focus on business
objectives?
• Is your company’s growth being limited by time and
resource?

5. OUR PEOPLE -
YOUR TEAM
Javed Taher LLB
Keeping your employment
processes and business legal.
Chris Sullivan FCCA
Making your payroll painless,
pensions compliant and taking
care of finances.
Garry Summers
Putting the pieces of your business
jigsaw together to increase
business growth.
Karl Wilkinson MIIRSM GradIOSH
Ensuring you’re healthy and safe
and steering the path to ISO
attainment.
Jackie Harding
Maximising your sales and
marketing through training and
resources.
Deirdre Morgan
Preserving your building
investment and creating excellent
first impressions.
Jon Pryce
Creating a bespoke catering
experience for staff and
directors alike.
Gavin Marshall
Giving your business impact by its
image and presentation material.

6. Karl and his team have provided a wealth of knowledge and experience for our business
ensuring all of our team members hold the highest level of training and industry skills. Last month
our newly recruited team members underwent their Level 2 Food Safety training. Training and
development is key to our success and Crown Support provides us with continuous improvement
programmes, keeping us at the forefront of mandatory legislative training.
Przemyslaw Benonski-Love, JOBS2GO

7. LEGISLATIVE &
COMPLIANCY
Many business owners experience the challenges of both keeping abreast of legal responsibilities and gaining new
businesses as well as completing and filing legislatively compliant documentation in a timely fashion.
It is no wonder an increasing number of companies of all sizes are moving to outsource non-core but legislatively
required business functions to credible and qualified professionals.
This leaves them free to focus on their core strengths such as attracting and winning more customers – this being
the reason they probably went into business in the first place.

8. The legal responsibility of being a company
director can be a minefield. There is a significant
cost for ignoring it and undertaking the services of
a law firm may well put a strain on your resources.
LEGAL
SUPPORT
Our professionally qualified in-house solicitors who undergo rigorous annual examinations are vastly experienced in
business and employment law so you can be confident that our team has the expertise to deal with your particular
requirements at a fraction of the cost of a law firm.
• Drafting and negotiating contracts
• Debt recovery
• Litigation and dispute resolution
• Employment law
• Contract agreements
• Confidentiality
• Non-disclosure agreements

9. Our policies and procedure systems are designed
to recruit, train and retain good employees and
provide a base to prevent unfair claims and of
course the legal support if it doesn’t quite go
to plan.
HUMAN
RESOURCES
Our team has been successful in reducing many of our clients’ potential HR claims by more than 80% over the
years. We live in the real world and give practical and honest advice cultivated from over 30 years of experience.
• Performance management
• Employee disputes
• Employee welfare
• Time management
• Maternity leave
• Appraisals
• Recruitment
• Employee handbooks
• Employment contracts
• Absence and sickness
• Redundancy
• Employee surveys
• Disciplinary issues
• Paternity leave
• Employee benefits
• Policy drafting
• TUPE

10. Crown Support can provide you with an integrated
payroll service that, like all our services, is tailored
to your needs both now and in the future.
PAYROLL
SERVICES
We coordinate with HMRC, DWP, the Pensions Regulator and your nominated pension provider, thus guaranteeing
correct accountability for deductions to ensure our customers are well supported through all legislation changes
and requirements.
We can undertake monthly, weekly (or any other frequency) runs, whether they be fixed salary or variable hours.
• Auto enrolment of new employees
• Pension accounting and reporting
• Registering for PAYE
• Accurate payroll management
• Electronic payslips and P60s
• Filing submissions with HMRC
• Keeping accurate records
• Developing your payroll strategy
• Providing accurate and compliant records

11. We are experienced in the recent and historical
pension regulation requirements for all company
sizes from five to in excess of 2,000 employees
with a multitude of contracted and non-contracted
hours pay rates.
PENSION
ADMINISTRATION
Like all governmental legislations, pensions can be a tricky course to navigate and in particular auto enrolment.
We will guide you or undertake the whole process and answer the questions that are being asked by business
owners the breadth and width of the country.
Challenged by these questions? We have the answers.
• Is an employee opted in if they earn over £10k per annum?
• What age does auto enrolment apply to?
• What if they earn less than £6k per annum?
• Can an employee be enrolled if they don’t qualify?
• When in their employment does enrolment come into force?
• Is there a maximum earnings level?
• What is staged enrolment?

12. As with many administrative tasks in a company,
the financial recording and reporting is a
mundane task that restricts growth but is an
essential element in understanding the financial
health of your business.
BOOKKEEPING &
ACCOUNTANCY
Our experienced and qualified team can undertake as few or as many tasks as you wish including:
• Expenses recording
• Budget preparation
• Recording and payment of invoices
• Bank reconciliation
• Credit control
• VAT completion
• Management accounts
• Annual returns

13. With unlimited fines and potential prison
sentences, never before have employers carried
such a legal (and moral) responsibility to protect
the health and safety of their employees and
anyone affected by their activities.
HEALTH &
SAFETY
Our range of health and safety services for employers helps reduce the risk and improve the wellbeing of
their employees.
We take a pragmatic approach, adding genuine value to your organisation by helping to reduce costs in
non-conformance.
Taking a proactive approach to the wellbeing of your employees results in significant savings by improving
attendance, morale and performance.
• Proactive health and safety support
• Audits and inspections
• Risk assessments
• Policy management, handbook and action plan
• First aid
• Method statements
• Control of substances hazardous to health (C.O.S.S.H)
• Reporting of injuries, diseases and dangerous occurrences regulations (R.I.D.D.O.R)
• Fire safety
• Food standards, safety, hygiene and labelling regulations

14. Central Hall Westminster is the largest conference venue in the centre of London and we
welcome over 500,000 people through our doors every year, therefore we need our cleaning
service partner to be efficient and reliable and thankfully we have been able to find these
qualities in Crown Support.
Gareth Wilson, Central Hall Westminster, London

15. ESSENTIAL
BUSINESS
FACILITIES
MANAGEMENT
Of course we wouldn’t be able to truly complete your business jigsaw if we purely focused on legal compliancy. At
Crown Support we extend our range of services by using our in-house teams to undertake all the other business
support functions.
Our carefully structured services are provided from a wealth of experience in running and helping our customers
grow successful businesses.

16. It is commonly recognised that not having the
correct IT infrastructure to support and enhance the
activities of your business has a detrimental effect on
organisational efficiency.
IT
INFRASTRUCTURE
At Crown Support we have decades of knowledge and experience in installing and maintaining the integral
elements that underpin your business and its ability to allow your organisation to operate in the most efficient
manner for you, your staff and your customers.
• Infrastructure installation (single and multi-site)
• Hardware maintenance
• Procurement purchasing systems
• HR systems
• Payroll systems
• Procurement systems

17. We are multi award-winning catering specialists in a
wide array of catering and hospitality services.
BESPOKE
CATERING
HOSPITALITY
SERVICE
The provision of catering has never been more demanding, with the consumer being evermore aware of their diet
and responsibility to source and prepare food. Our bespoke catering services are designed to cater for a wide
range of requirements whilst being uniquely creative in our offerings and presentation.
We offer a great scope of services, whether it’s a breakfast or lunch delivered to your office for only six people,
directors dining or a two Michelin-starred meal! We can even provide bespoke accommodation and dining
packages for those more confidential meetings.
• Staff catering
• Delivered in catering
• Specialist event catering
• Meeting room catering
• Venue catering
• Directors’ dining
• Retail cafés and restaurants

18. We are design and print specialists. We believe
nothing is impossible and we encourage our
customers to have limitless imaginations so we can
produce materials which stand out from the crowd.
BRAND, DESIGN
PRINT NEEDS
We work with iconic brands, corporate leaders and start-up enterprises producing a high standard of design and
print that is driven by bold, creative thinking.
We love a creative challenge, which enables us to push the boundaries of our cutting edge design. This allows us to
produce eye-catching and imaginative cards, leaflets, posters, stickers and graphics.
Hot branding and cool stationary or invitations are designed to seduce your customer at the point of sale. Large
formats can shrug off the British weather from a building or wrap a vehicle in dynamic graphics.
• Brand design
• Digital print
• Point of sale and display signage
• Digital brochures
• Large format printing (barriers, banners, flags, pop-ups)
• Graphic design
• Short or long print runs
• Tender documents
• Business forms

19. Being a director or business owner is a constant
juggle of time, resources and money. At Crown
Support we understand the importance of taking
expert advice in order to grow your business.
BUSINESS
ADVICE
With all of us facing business challenges on a weekly basis, the common misconceptions that we will address them
when they arise is a distraction to growing a business and is unnecessarily stressful.
Learning the value of working on the growth plans in your business whether through utilising specific task-led
specialists or through having your own mentor will significantly reduce learning curves. By pulling on the experience
of others you can overcome such obstacles which your organisation may be facing today.
• Business growth strategy mentoring
• Specialist sign posting
• Acquisition and mergers
• Growth investment
• ISO attainment (9001, 14001, 18001 22000)
• Company culture development
• Document collation
• Exit strategy
• Budget preparation

20. Every interface that customers, visitors and
prospective employees have with your business
creates an impression. Let’s make sure it’s the
right one!
FRONT OF
HOUSE
SECURITY
SERVICES
At Crown Support we recognise the importance of the services you entrust to us. We will deliver with the same ethos
and values which you have created as the foundations of your organisation – from our highly polished receptionists
to SIA and ACS accredited staff.
• Front of house reception
• Visitor greeting and announcement
• Meeting room and conference reservation and management
• Parking allocation and management
• CCTV monitors
• Building security and premises checks
• 24 hour guarding solutions

21. The visual image your guests and employees
experience sends out subconscious messages about
your organisation. Maintaining a clean and fresh
environment shows you care about your business
which means you care about your customers.
CLEANING
SERVICES
Crown Support has a plethora of experience across all types of environments from general office and retail cleaning
through to deep hygiene cleaning in restaurants to stringent ISO standards. This gives you confidence in our service
excellence and auditory compliance.
• General office facilities
• Stadia and venues
• Hotels
• Restaurants and cafés
• Industrial and manufacturing premises
• Window cleaning
• Kitchen deep cleans

22. Is your sales team fully equipped to achieve the right
results for your business? Are you an operationally
led business that sees sales as a challenge? We
have the knowledge and expertise to help grow and
develop both yours and your team’s skills.
SALES
CUSTOMER
SERVICE
TRAINING
We create individual training plans for your sales and customer facing staff. We want you to achieve the highest
standards in everything you do which can only be realised through clear and concise training, advice and guidance.
We also provide essential performance measuring tools to manage the effectiveness of those individuals in
the business.
• Structuring the sales appointment
• Negotiation techniques
• Sales pipeline management
• Effective upselling of additional services/products
• Sales reporting, KPI process and procedure implementation
• Customer journey training to international standards
• Face to face sales techniques
• Maximising sales opportunities
• Account management skills
• Individual sales development plan
• CRM data management advice

23. Our team are masters in their fields and inject true
personality into every piece of marketing which will
provide you with a unique voice both online
and offline.
MARKETING
STRATEGY
Our powerhouse of creative minds hold the key to effective and targeted communication and deliver quality and
engaging material to support our clients.
We have a whole team of visionaries dedicated solely to communication and marketing who hold a genuine
passion for what they do and truly submerge themselves in every one of our customers’ projects.
• Media relations
• Database management
• Social media
• Creative design
• Campaign monitoring
• Digital marketing
• Search engine optimisation (SEO)
• Advertising
• Copywriting
• Website design

24. Crown Support became an extension of the Midsummer team, bringing to life our vision
for the building exterior and garden landscape. Their team worked tirelessly, transforming the
external spaces to match the two Michelin star standard and provide our discerning guests
with a private utopia to enjoy.
Daniel Clifford, Midsummer House, Cambridge

25. BUILDINGS
GROUNDS
MAINTENANCE
We provide a comprehensive range of property, buildings and grounds maintenance borne out of more than a
decade of building construction experience. We ensure construction and maintenance of estates is performed to the
highest standards whether it is scheduled, periodic or emergency.

26. We offer a full range of building services from our
dedicated team of project managers and qualified
tradesmen.
PROJECT
MANAGEMENT
BUILDINGS
MAINTENANCE
Crown Support can undertake the most complex of ground up builds and fit outs through to scheduled and
emergency electrical and plumbing tasks. Our service levels are aimed at protecting the investment you have made
in your building or minimise your dilapidations.
• Architectural plans
• Internal fit outs
• Ground works
• Plumbing
• Roofing replacements and repairs
• PAT testing
• Interior design
• Full build project management
• Internal and external renovation
• Painting and decorations
• Electrical works single and three phase
• Gutter repair and cleaning
• Gas safety certificates
• Scheduled and emergency commercial maintenance

27. First impressions count and a well kept lawn, neatly
trimmed shrubs and structured landscaping are a
large part of your organisation’s image.
GROUNDS
MAINTENANCE
LANDSCAPING
Our qualified grounds maintenance team provides a structured schedule that prepares your grounds for the
forthcoming seasons or we can provide one off services as required.
• Seeding
• Flower bed maintenance
• Weed control
• Hedge cutting and pruning
• Landscaping
• Outdoor lighting
• Aeration
• Lawn renovations
• Grass cutting
• Garden design
• Flagpole maintenance
• Car park line painting

28. Our humble beginnings and family run attributes have paved the way for our future and
allowed us to grow into not only an industry leader but a trusted partner for our clients. We
are proud to be highly respected for our exacting standards and honest approach.
Garry Summers, Managing Partner, Crown Support

29. OUR
MANTRA
Crown Support has five core values which define the ethics of our
business: integrity, responsibility, understanding, quality and unity.
These values are evident in everything that we do and help drive
our team’s approach to its team members, suppliers and clients.

30. We continue to be one of the most trusted
businesses in the UK as demonstrated through our
long list of awards, certificates and accreditations
OUR AWARDS
ACCREDITATIONS
To ensure standards are met and upheld we operate to the following certified international industry standards:
• ISO 9001 Quality Management
• ISO 14001 Environmental Management
• OHSAS 18001 Occupational Health And Safety Management
• ISO 22000 Food Safety Management
• The Royal Society for the Prevention of Accidents (RoSPA)
• The Contractors Health and Safety Assessment Scheme (CHAS)
• Safe Contractors

31. GET IN TOUCH
WITH US
Garry K Summers
Managing Partner
m: 07825 275 876
t: 01708 711 200
e: garry.summers@crownsupport.co.uk
w: www.crownsupport.co.uk
@crownsupportuk