2. About
Arconics
At Arconics, we live and breathe mobile technology
and we are passionate about aviation. We see the
possibilities of both and we know how to unite them.
Our team has focused exclusively on frontline aviation
technologies since 2001 and we know how to design
and deliver systems that create immediate and
enduring competitive advantage for aircraft operators.
We specialise in aircraft mobile applications for
pilots, cabin crew and passengers. Our apps make
flying safer and more efficient, while entertaining
passengers and opening new service and revenue
opportunities for airlines.
Arconics delivers IFE, EFB, document and cabin
management systems on a unified open software
architecture that works across all mobile and
avionic platforms.
We give our customers real-time insight and control
and the agility to quickly implement new crew
applications, passenger services and commercial
partnerships. World class airlines depend on Arconics
software to improve efficiency, deliver new revenue
streams and simplify regulatory compliance.
In an industry characterized by large, inflexible
vendors, Arconics brings a speed and flexibility to
the delivery process that delights our customers and
delivers benefits sooner.
We’re headquartered in Dublin, Ireland, with an office
in Sydney, Australia. We spend a lot of time with
customers all around the world. If you are looking for
help with IFE, EFB, documents, cabin management
or regulatory compliance, contact us today; we are
always happy to talk.
We use our technology expertise, practical
knowledge of airline operations and passion for
collaborative design on every project we deliver.
TAKE OFF
You love it too, the thrill of taking off.
The magic of lift defies gravity, and we soar to the
realm of dreams.
Our dream is of a fully-connected aircraft, where
pilots, cabin crew and passengers all share
instant and secure access to everything they
need at 30,000 feet. Arconics technology helps
make this vision come true. Our customers reach
new heights of efficiency, compliance, crew and
customer satisfaction.
We help make sure that the magic of flying
never fades.
3
3. Ireland’s national flag-carrier
operating European and
transatlantic service on
47 A320s and 330s.
Qatar’s national flag-carrier,
with 164 aircraft in the
skies today - including the
Boeing 787-8 and the Airbus
A-380-800 - reaching 146
destinations.
The world’s largest holiday
airline, operating 57 aircraft
including B737-800,
B757-200, B767-300ER
and B787.
Global aviation pioneer,
operating 146 wide body
aircraft including Airbus
A330- 300 and Boeing
777-300ER.
Flag carrier of the Philippines,
operating over 50 A321-200,
A330-300 and A320-200 and
B777 aircraft.
Dutch tour operator flying
B737-800s.
World’s largest operator of
international flights and
low-cost leader, with over
300 B737-800s.
our
customers
Serving the most successful, respected, and fastest
growing airlines in the world.
“Rapid expansion requires rigorous precision in how we manage
that growth and, with the investment in enterprise technologies
such as Arconics, we are addressing multiple needs of the business
in one single point. This highly-customised tool we have invested
in supports our day-to-day operations, and further reinforces Qatar
Airways’ commitment to deploying the leading technologies in its
business – both on the ground and in the air.”
His Excellency Mr. Akbar Al Baker | Chief Executive – Qatar Airways Group
“It’s designed perfectly for an airline that needs to implement new
ideas quickly, stay ahead of the market and control costs. AirPortal
has proven to be extremely reliable and flexible. AirPortal lets us
drive our competitive advantage.”
Choorah Singh | Deputy Director of Ops Control – Ryanair
“Arconics technology has proved reliable and easy to use, allowing
staff all over the airline to edit and publish complex XML manuals
to mobile, web and Class 1, 2 and 3 EFBs without a significant
training requirement. I have no hesitation recommending
the company.”
Phil Ganewski | Manager Flight Support – Thomson Airways
“We have worked with Arconics to deploy Crew Portal, Technical
Publications and Electronic Flight Bag solutions for over 5 years.
They have always delivered reliable, elegant applications that
delight crew, administrators and management and provided
outstanding service and support.”
Paul Stanley | EFB Project Manager – Aer Lingus
54
4. @
OUR
VISION
Mobile technologies can also help airlines reduce
costs, improve efficiency, and increase safety and
compliance. Crew, flight ops, engineering and ground
ops make smarter, safer decisions by having the right
information at their fingertips on mobile devices. In
the cockpit, EFB brings huge savings by reducing fuel
consumption and turnaround times, and improving
operational efficiency.
In the cabin and on the ground, connected apps
increase operational efficiency by replacing slow and
error-prone paper-based processes. Connecting staff
across the airlines improves passenger experience by
helping to recover service issues before they escalate.
As passenger expectations increase, mobile
devices are evolving too fast for traditional aviation
technology to keep pace. The airlines that win
will be those that can develop the technical,
operational, and commercial flexibility to seize these
new opportunities.
Mobile commerce is growing at 40% year on year. In a
few short years, the vast majority of transactions and
time online will be from mobile devices. This presents
extraordinary opportunities for airlines. Few other
industries have the customer insight, loyalty and
trust that airlines have earned. No other industry has
comparable uninterrupted time with their customers
while delivering service.
The smartest airlines understand that mobile apps
will extend engagement with customers far beyond
the in-flight experience. Passengers will install airline
mobile apps to access entertainment and information
services onboard. When thoughtfully designed,
passengers will use those mobile apps as a trusted
source of travel-related products and services after
the flight and on future journeys.
Relevant offers presented at the right time are
a valuable service for the passenger, and an
opportunity for the airline to capture a portion of all
spend over the entire trip, opening repeat revenue
streams and deeper brand engagement.
Arconics believes that an integrated mobile strategy
will separate the best from the rest over the coming
five years. We are determined to give our customers
the unified, open enterprise platform for mobile apps
that they will need to succeed.
Air transport is evolving. Rapid changes in consumer
behaviour and mobile technologies will change how
airlines serve and compete.
76
5. features
CloudStore
Beyond Wireless IFE
CloudStore goes beyond wireless in-flight
entertainment. It accelerates an airline’s mobile
strategy, extends brand reach and drives ancillary
revenues and lasting customer engagement.
CloudStore is a complete passenger-engagement,
commerce, and mobile entertainment platform.
It puts control of content, service delivery and
commercial strategy firmly in the hands of the
airline. With CloudStore’s centralised content
management portal it’s easy to select, configure
and target information, entertainment, promotional
items and retail offerings by origin or destination,
by audience, route or on a cross-fleet basis. Airlines
can seamlessly publish personalised content to
passenger’s smartphone or tablet devices (Android
or iOS) whether at the point of booking, whilst
onboard, at arrival or beyond the destination point.
CloudStore’s highly visual and intuitive passenger
interface is underpinned with a robust and extensive
content management system which can interface
easily with airline marketing, loyalty, booking, and
business intelligence systems.
CloudStore provides detailed real-time analytics
and rich data reporting that supports on-the-
go commercial and service decision-making.
With CloudStore, airlines profitably evolve and
competitively adapt.
For airlines getting started with IFE, we can offer
hands-on support and deep expertise in IFE content
licensing, ingestion and delivery. For those with
existing systems and content relationships, we can
give your internal teams or Content Service Provider
the tools and support they need to manage the
content and third party content feeds.
Operational management is flexible. Content can be
easily uploaded to aircraft via 3G/4G/wifi, Satcoms,
SDD Drives, laptop dataloader or inexpensive SD
cards. The same channels can be used to securely
retrieve transactions and detailed user analytics.
CloudStore has everything you need to maximise
engagement, loyalty and ancillary revenues over the
journey and the entire customer lifecycle.
VIDEO ON DEMAND
DRM-secured movie, TV and
video streaming. CloudStore can
stream to 100% of passengers
with no degradation in quality
INFORMATION & ENTERTAINMENT
Unlimited informational content
including moving maps and
destination content. Passengers
can also view and select menu
choices, complete surveys and
check loyalty programme status.
The system can support music,
games, digital newspaper and
magazine content for a complete
entertainment experience.
Advertising
Support for targeted banner, video
pre-roll and response advertising.
Ability to target ads by origin,
destination, phase of journey, loyalty
program or demographic. Detailed
tracking and reporting to maximise
the value of the inventory.
Retail
A full e-commerce platform
delivering extensive duty free
content, third party promotions
and advertising capabilities (car
rental, hotels, destination offers),
secure credit card payments and
transaction analytics.
CUSTOM MOBILE APPS
CloudStore is accessible via
Android and iOS mobile apps
(standalone or embedded in an
airline’s own mobile apps) or via a
standard web browser. Passengers
can download apps to access a
range of personalised pre-flight,
onboard and post-flight content.
COMMUNICATION SERVICES
On connected aircraft, CloudStore’s
free/paid communications gateway
can facilitate onboard voice calls
and instant messaging (with narrow
or broadband satcom enabled
aircraft), web surfing and email
communications.
98
6. Modules
AeroDocs EFB
Unified EFB and mobile data
management
DIGITAL LIBRARY
The market-leading viewer app,
with sophisticated search,
per-tail effectivity and
annotation functionality.
Supports Boeing and Airbus
manuals as well as operator
manuals in XML and PDF format.
e-techlog
Techlog and voyage reporting,
with two way communication with
engineering and maintenance
systems.
ELECTRONIC Flight Folder
Automated assembly and
distribution of Electronic Flight
Folders, generated from flight
planning, roster and other
enterprise systems and external
weather and NOTAMs fees.
READ & SIGN
Crew can easily view the latest
operational, regulatory and safety
notifications and return read and
sign confirmations to the ground
server via connected aircraft or
upon landing.
Crew Report
Allows forms and reports to be
configured and distributed to flight
crew. Supports a range of reports
including incident, voyage or
Captain Special Reports.
When pilots have the right information at the right
time, they make smarter and safer decisions. When
flight ops, engineering and ground ops know what’s
happening to the aircraft in real-time, they can
respond quickly and reduce operational costs.
EFB applications have evolved rapidly in recent
years. Low-cost tablets have made EFB technology
accessible to all airlines, but current EFB solutions
typically require multiple standalone applications
which must be managed and updated separately.
Because standalone apps cannot share data, flight
crew are forced to toggle between applications
and re-key data between apps, which takes time,
reduces focus and introduces errors.
AeroDocs is an integrated suite of EFB apps that
provide completely centralised management,
end-to-end security, sharing of data across modules,
and rapid access to the right information for flight
crew and ground staff. AeroDocs supports leaner,
more efficient airline operations, greater real-
time situational awareness and better long-term
business intelligence.
AeroDocs runs on web, iOS, and Windows devices
and can publish to Class 1, 2 and 3 EFBs. AeroDocs
provides advanced and secure ‘information
anywhere’ capabilities. AeroDocs mobile apps work
completely offline to allow access to all documents
and functions in-flight. Information is stored securely
on the device, and synchronised with ground servers
over any available network connection, including
satcoms, wifi or 3G/4G. Early access to flight plans,
and ability to complete forms and reporting in-flight,
increases efficiency and reduces duty times.
Compliance management is woven throughout
AeroDocs. Everything can be securely targeted
to individuals or groups, so staff only get the
information they need. Flight ops receives up-
to-the-minute acknowledgements, read and
sign notifications, and completed crew reports.
Everything is tracked real-time, and the system
has comprehensive compliance reporting on
everything from document revisions to workflows
and acknowledgements. The result is that senior
executives save hundreds of hours during every
audit cycle.
10
7. AeroDocs DMS
Nextgen airline document management,
marking a technology shift in compliance,
collaboration and usability
Airline document management is a formidable
challenge, with complex interrelated documents,
specialised revision and approval cycles and a
rapidly-changing regulatory environment. The
fastest-growing aircraft operators understand the
strategic importance of being able to quickly and
consistently roll out new procedures across cultures
and continents.
XML offers significant benefits to this process. For
crew, it promises a step change in functionality,
with better search, faster access to data, persistent
highlights and annotations, and faster downloads.
For authors and document owners, XML technology
can speed editing by automating routine tasks and
allowing smart sharing and reuse of data across
documents. The entire enterprise benefits from
higher levels of consistency, quality and compliance.
Until now, realising these gains has required the use
of arcane XML publishing tools which can be used only
by technical publications experts, and which require
extensive customisation to deliver any business benefit.
Complex deployments, extensive user training and high
project risk have been taken for granted.
Imagine a system that was designed from the ground
up for managing aircraft and airline documents.
That’s AeroDocs DMS.
AeroDocs DMS delivers regulatory compliance with
simple, web-based, collaborative authoring of XML
documents. Secure document storage, access
control, audited distribution and smart sharing, and
reuse of data across the airline come simply. The
platform gives all users - airline operations, external
partners and regulators - access to documents with
fast search facilities and offline viewing capabilities.
Airline administrators get real-time visibility and
control of the distribution process, ensuring that all
devices are updated and that all staff have access
to the current document versions. AeroDocs maps
your documents to regulations to ensure regulatory
compliance, minimise the operational overhead, and
assure accuracy and consistency of information
across all systems.
AeroDocs Author
Fully web-based, AeroDocs
Author allows staff with
minimal training to create next
generation XML documents.
AeroDocs Distributor
Smart distribution tool that
delivers incremental updates,
tracks receipt and ensures that
every mobile device and class 1,
2 and 3 EFB is up to date.
AeroDocs OEM Editor
Natively imports Boeing and Airbus
XML, and allows them to be published
to mobile devices or EFBs.
Aerodocs Compliance
Next generation compliance
management. Maps your documents
to the appropriate regulations.
Automatic alerts to document owners
when relevant regulations change.
AeroDocs Viewer
The market-leading document
viewer. Built around the user
experience and delivering the
power of XML to mobile devices
and into the paperless cockpit.
AeroDocs Workflow
Tailored workflows enable
notifications, task management
and escalations. Content
personalisation is integral, with
single sign on.
Modules
32
8. PaxApp
Integrated Cabin Management app
to improve passenger service and
report issues
The advent of low-cost mobile platforms creates an
opportunity for airlines to transform in-flight service
and make cabin operations and related maintenance
more efficient. Cabin crew are the primary touchpoint
between airlines and passengers. Their ability to
deliver personalised and better service can create
extraordinary moments for passengers, resulting in
long-term loyalty.
PaxApp gives cabin crew access to all of the
information they need to serve passengers better,
and provide timely information to any of the airline’s
existing ground systems. Flight attendants can
use PaxApp to instantly search, view manifests,
passenger profiles, meal preferences, special
requirements and loyalty status. When delays or other
service incidents inevitably occur, PaxApp gives crew
the tools and information that they need to recover
the situation quickly, and deliver exceptional service.
PaxApp can run on iOS and Windows devices. PaxApp
mobile apps can work on a connected aircraft or work
completely offline. Cabin crew can still access all of
the modules and functions in-flight. Information is
stored securely on the device and synchronised with
ground servers over any available network connection,
including satcoms, wifi or 3G/4G.
PaxApp uses an elegant and intuitive interface to
visually represent all information, reducing training
requirements, and speeding service delivery.
Information is captured electronically, replacing
labour-intensive, time consuming and error-prone
paper-based systems with flexible electronic reporting
and workflows. Flight ops, engineering and ground
ops get the information they need faster, reducing the
likelihood of delays on turnarounds.
Everything is tracked real-time and permanently
archived, where it can be mined for operational
insight and business intelligence.
Loyalty
Access to loyalty program
data from existing enterprise
systems. Can support tracking
and spending of loyalty
points onboard.
Service Recovery
In-flight notifications from cabin
crew mobilise ground operations
to specific issues (defects, catering,
maintenance) that have arisen in
service for faster turnaround and
event resolution.
Cabin Defects
Defect reporting, supporting rapid,
menu-driven defect categorization,
and include photos taken from the
mobile device.
Special Assistance
Fast location of passengers requiring
special assistance, ensuring
passenger comfort, cabin preparation
and special notes for care at arrival
and onward travel.
Passenger Manifest
A visual manifest showing cabin
layout, detailing up to the minute
passenger numbers, seating
allocation, special assistance
notes, and more.
Meals & Special Orders
Detailed meal manifest
outlining meals and special
orders cross-references to
passenger locations.
features
54
9. ARCONICS
PLATFORM
AIRLINE AND
EXTERNAL SYSTEMS
FLIGHT
PLANNING
WEATHER NOTAMS
NAV
CHARTS
ROSTER
TECH
PUBS
RESERVATIONS LOYALTY CATERING
DISTRIBUTION TRACKING REPORTING COMPLIANCE WORKFLOW ANALYTICS
EFF eTECHLOG DIGITAL
LIBRARY
PAXAPP
MANUAL
MANAGER
CREW
PORTAL NOTICES FORMS
CLOUD
STORE
ENGINEERING SAFETY ADVERTISING PAYMENTS RETAIL CSP
USERS
FLIGHT
ARCHIVE
ACCESS
CONTROL
CABIN ONBOARD
SERVER
EFB IFE DMS
MANAGEMENT
MESSAGING
QUEUE
GROUND
APPLICATIONS
ADAPTORS
COMMUNICATIONS
technology
architecture
Our enterprise bus and platform APIs allow for
both synchronous integration and asynchronous
messaging. They can be horizontally scaled to handle
increase in traffic loads. They are technology-agnostic,
so adaptors and platform components can be written
using the best tools for the job.
We’re ahead of the curve in adopting the best
software engineering practices. We develop software
using a scaled agile approach. Cross-functional
feature teams are responsible for end-to-end delivery
of user stories. We use continuous integration,
continuous deployment and automated testing to
find, fix and prevent regressions fast, and allow our
customers access to our latest software as soon as
it’s developed.
Our mobile, tablet, web and desktop clients are
built on top of our public facing RESTful APIs.
We userefresh-token based authentication and
authorisation mechanisms allowing fine-grained
security constraints on all APIs.
Our customers can access our API documentation
and SDKs to enable them to integrate with, and
develop, their own applications on top of our
platform. We provide a backwards compatibility
statement around all released APIs to ensure
clients will continue to work for all future upgrades
of the platform. The result is better software, faster
deployment, data sharing across the airline and
increased business agility for our customers.Aircraft operators have struggled for decades with
inflexible line-of-business systems that make data
sharing, integration and reporting complex and
expensive. Today, legacy systems and architectures
limit operators’ ability to deliver vital operational
savings and new revenue streams from mobile devices.
Arconics understands the complexities of airline
operations and integration. Working to standards
including DO178c and AS9100, we’re continually
evolving our engineering stack to keep pace with the
best available tools and technologies to support the
rigorous security and compliance requirements of our
airline customers. We’ve developed a suite of
re-usable adaptors to communicate with a wide variety
of airline systems. These adaptors communicate with
the Arconics enterprise bus and platform APIs. This
approach allows us to rapidly develop and iterate new
adaptors without affecting the core platform.
Reusable Adaptors are deployed to relay information between the Arconics Platform and Airline / External Systems
Cellular (2G, 3G, 4G/LTE), wifi, Satcom
Find out more details about
our technology at stack:
http://stackshare.io/arconics
76
10. Implementing
arconics
solutions
We’re with you every step of the way.
Arconics are experts in the design, implementation
and operation of enterprise, mobile and onboard
systems for airlines. From software development
and integration, to avionic design engineering and
embodiment programs, we and our partners are with
you every step of the way.
We can deliver a complete turnkey solution of
software, hardware, and content, or work with your
existing hardware and content providers to create
the perfect solution for you. All our software can
be hosted on dedicated servers in a fully private
cloud on Amazon Web Services, or installed on your
data centre. Our software can be purchased on a
perpetual license, or on a SaaS model, which reduces
capital expenditure.
In an industry characterized by large, inflexible
vendors, Arconics brings a speed and flexibility to
the delivery process that delights our customers
and delivers benefits sooner. We can work
within traditional waterfall project management
methodologies, or use agile models that allow airlines
to test and give feedback on multiple iterations of the
product during the delivery cycle. By incorporating
user feedback to shape requirements and priorities,
our customers get systems perfectly suited to their
immediate requirements and long-term strategic
goals even if those are not rigorously specified at the
start of the project.
We play well with other vendors and existing systems,
and offer on-site integration and training to users,
IT staff and internal development teams to give our
clients long-term control over their systems and
technical architecture. We offer a full suite of support
services to keep the systems running 24/7 even as
mobile technologies change over time.
Contact Arconics today to learn why the smartest and
most successful airlines chose to work with us again
and again.
Give us a call
Dublin: +353 1 6114625
Sydney: +61 410 59 64 74
Or drop a mail
info@arconics.com
OUR
Partners
Our software works on completely disconnected
aircraft, but the future is connected. The roadmap
from disconnected aircraft to full connectivity and
e-enablement is different for every operator. Satellite
connectivity may not be suitable for all operators
today, but costs will decline over the coming years.
Many operators are taking an incremental approach,
starting with 4G or narrowband connectivity to process
passenger transactions and support crew applications.
Arconics offers a complete range of certified and
tested hardware to support all aircraft. We have
configurations for business jets, regional fleets, as
well as narrowbody and widebody aircraft.
Our product range includes onboard servers, wireless
access points, satcom antennas and subsystems, and
terminal interface units for mobile devices, along with
all the necessary install kits. We can offer everything
from 3G communications to satellite connectivity using
S-Band, L-Band, Ku-Band and Ka-Band. Our hardware
platforms are open, interoperable systems that will go
the distance, and work well with all future mobile and
satellite technologies.
Aircraft embodiment programs are challenging, with
detailed planning, design engineering, certification,
and testing required for every aircraft type, and install
kits designed for each individual aircraft.
We work closely with our partners to deliver fully
integrated and end-to-end tested systems to minimise
aircraft touch time and overall time to service.
With our partners, we have supported thousands of
installations. We can provide a turnkey installation
service, or deliver certified install kits for your MRO. We
offer a range of post-install support and maintenance
packages and ongoing airworthiness support.
We are proud to partner with the global leaders in
avionic hardware and onboard connectivity.
The world’s leading provider of IFE
servers and wireless access points,
with over 3,000 aircraft installed.
Provides voice, data and safety services
to most of the world’s airlines.
World leader in the design and
manufacture of airborne antennas
and satcom subsystems.
One of the world’s largest suppliers of
aerospace products.
Innovative communication and
aviation electronic solutions for
both commercial and government
applications worldwide.
Leading supplier of products to the
global aerospace, defense, electronics
and semiconductor industries.
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