Does a referral management software really enhance patient experience

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1
Does A
Referral Management Software
Really Enhance Patient Experience?
www.healthviewx.com
Learn how a patient referral management software can enhance patient
experience

When patients need advanced treatment or additional diagnosis that cannot
be given within the practice, they are referred to a specialist/imaging center
Patient Referral Management
The process of managing all the patient referrals that are received or sent is
called patient referral management
There are many challenges faced by the patients in the referral process

Patient visits the PCP
1Andrews met with an accident recently. He met his PCP, Dr. John the next
day as he was experiencing pain in his knee joints. After examining him,
Dr.John wanted him to consult an orthopedic. The doctor then initiated the
referral.
Challenges Faced By Patients
Let us review a typical referral process including the challenges faced by the
patients.

PCP initiates the referral
2John created a referral in his EMR. He did not have time to do the insurance
pre-authorization so he left it to Andrews. He then found an orthopedic and
gave him referral information verbally. Now when he met the specialist,
Andrews had to again elaborate his condition and problems to him. This
increased the efforts he took to meet a specialist. It did no go well with
Andrews as he was already in pain.

Patient Disorientation
3John had instructed Andrews about the specialist he should visit, tests he
should take and how to explain his condition. Andrews found these
instructions too complicated to comprehend. He left the clinic with lots of
confusions and doubts.

Patient visits the specialist
4Andrews then called the specialist a number of times. The first two times,
the line was engaged. Finally, when he got through, all appointments were
booked for the day. to confirm his appointment. He had to wait for 24
hours in pain to meet the specialist. He spent another two hours in
coordinating with the insurance company.

4At last, He met the orthopedic after long hours of waiting in pain. He got
treated but was not happy with the waiting time and negative experience.
He did not get back to the PCP to share referral updates and plans to visit
some other PCP next time.

Insurance Pre-authorization
1ohn runs a practice where he treats many patients in a day. He has not
adopted a referral management software. So he has to do the insurance
pre-authorization for his patients. It is time-consuming and tedious.
Challenges Faced By Physicians
Let us review a typical referral process including the challenges faced by the
patients.

Finding the right specialist/imaging center
2The clinic has no effective approach for finding the right specialist/imaging
center. The chances of missing out on a good specialist/imaging center are
high as it is done manually as they are not updated regularly.

No referral updates
3John is not up-to-date with the progress of the referrals which makes
referral loop closure impossible.

Considering the challenges faced by the patients, an automated Healthcare
Patient Referral Management System is the need of the hour.
HealthViewX Patient Referral Management System
Electronic healthcare referral management system helps healthcare
organizations in the seamless processing of the referral process.

Patient visits the PCP
1
Andrews met with an accident recently. He met his PCP, Dr. John the next
day as he was having pain in his leg. After examining him, Dr.John wanted
him to consult an orthopedic. The doctor then initiated the referral.
HealthViewX Patient Referral
Management Software

PCP initiates the referral
2John created a referral in HealthViewX system. HealthViewX does the
insurance pre-authorization automatically in the background. With the help of
the “Intelligent Smart Search” feature, he found an orthopedic. After giving the
necessary information, John created the referral. The specialist got notified of
the referral and all referral information were easily accessible by him.
Management Software

Patient Disorientation
3Andrews left the clinic with clear information about the specialist and
appointment details. There was no need for him to call up the specialist for
appointment as everything is automated. The patient will be notified about the
appointment and tests to be taken.
Management Software

4
Andrews met the orthopedic soon after the appointment was fixed. He got the
best treatment and was satisfied with the referral process.
Management Software

Insurance Pre-authorization – HealthViewX solution supports automated
insurance pre-authorization that reduces the manual work of the referral
coordinators
HealthViewX Referral Management Solution
Features
Intelligent Provider Match – The solution supports an “Intelligent Provider Match”
Feature that helps in finding the right specialist/imaging center easily.
Seamless communication – HealthViewX solution has an inbuilt audio calling and
messaging application which is secure and enables faster communication

HIPAA compliant data security – The solution is HIPAA-compliant and offers
secure data exchange. It supports almost all formats of files and keeps the
patient documents safe.
HealthViewX Referral Management Solution
Features
Referral history – The timeline view provides the history and current status of the
referral. A status helps in knowing the referral progress.
Referral loop closure – Referral updates are hard to miss that makes it easier to
close the referral loops on time.

HealthViewX Patient Referral Management
Solution helps the referring provider to track the
referral progress.
Schedule a demo with us and our patient referral
management experts will guide you through our
HIPAA compliant solution.

Email: marketing@healthviewx.com
Phone: +1 (214)-461-0242Contact us anytime.
How can we help?

Does a referral management software really enhance patient experience

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