TransForm provides business process outsourcing solutions across major functions like customer service, finance and accounting, marketing, and administration. They offer comprehensive ecommerce support services including product data management, inventory management, order processing, and customer support. TransForm aims to help clients address needs through scalable delivery models while achieving cost savings, customer value growth, and strategic transformation.

1. E-COMMERCE =
EFFICIENT
COMMERCE

2. 3
Our BPO Solutions offers you and your organization innovative options to combine people, process,
and technology in outsourced delivery models that creates real business value. Our unsurpassed
global delivery expertise and infrastructure provides solutions for your industry across major business
process areas.
Our Value Proposition
Achieve
significant
cost savings
OUTSOURCING your business processes with TransForm Solution can help your
company address a range of needs through a variety of delivery models to:
Increase
customer
value
Drive business
model change
Enable
strategic
transformation
Gain unique
insights from
your customer
data
Assess risk
and take
proactive
action
TransForm provides its clients with customized BPO solutions that are required to keep
the business operating as efficiently and as cost effectively as possible, so all that the
client needs to concentrate on is their valued core business.
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3. Impactful, Cost Effective Business Results
3
Faster entrance to market for
new brands or product lines
25% 50%
Faster inventory and price
updates across channels
20%
Cost reduction in
setup and migration
30%
Improved site searchability
and visibility
40%
Improvement in order
accuracy and order fulfilment
FOR ECOMMERCE CUSTOMERS

4. One-Stop Ecommerce Support Services
4
Product Information
Management
Image
Services
Inventory
Management
Pricing
Management
Order Processing Marketing & CRM Customer Support
Back Office &
Business Support
TransForm offers comprehensive services to ecommerce organizations whether you need expertise in
specific ecommerce functions or complete store management

5. Product Information Management
Product information research
Web research to obtain more information about a
product e.g. specifications, images, warranty, weight,
etc. Sources used include manufacturer’s catalog,
manufacturer’s website, competitor website and
product review websites.
Product listing
Uploading products into the ecommerce store backend
and also creating product variants e.g. size and color,
depending on the type of products. We work with
custom ecommerce environments and support popular
platforms and marketplaces.
Product data enrichment
We create a wide range of product data enrichment to
enhance customer’s experience including
categorization, tagging, product cross sell, product
upsell, alternative products, related accessories and
recommendations.
Price updates
Update product prices, implement special sale and
offers, and combo prices.
5

6. Inventory Management
6
Update inventory and re-order
levels across all sales channels.
Setup channels with suppliers and
drop-shippers to receive inventory
information on a predefined
frequency.

7. Pricing Management
7
Research
Analyze
Optimize
Monitor
Pricing strategy and management
including promotional pricing and
evaluating/monitoring competitors’
prices, and contract management.

8. Image Services
8
Image/Photo editing
Retouching, color correction (contrast
and color balance), combining multiple
images, change/remove background,
add shadows, add/remove
watermarks, cropping and resizing,
add patterns, colorization to create the
same image in different colors, and
masking.
Image optimization
Optimizing image sizes to comply with
marketplace requirements and also for
SEO purposes.
Logos
for personalized
merchandise
Detail oriented
advanced masking
and clipping
Color swatches
and thumbnails
Background
insert or adjust
as required
Exact
dimensions, size
and file format
Precise
cut outs and
shadows
Watermark
insertion to avoid
plagiarism

9. Order Processing
9
Coordinate with supplier or manufacturer,
place orders, details including bulk order
processing.
Process payments and update order status,
update shipment status and tracking,
process returns.
Customer communications related to
orders.

10. Marketing & CRM
10
Competitor research
Observe traffic and on-site conversion
trends, compare prices and offers on
competitor’s website, and align price
and marketing campaigns in real-time.
Tools used: Mozenda and
PriceManager.
Lead generation
Web based research generating prospects for B2B
ecommerce businesses.
Email marketing support
Maintain/update customer databases,
create/edit HTML emails, and
schedule mass email blasts. Tools
used: MailChimp, ConstantContactand
Aweber.
Social media monitoring
Monitor social media platforms for
positive and negative comments. Tag
product images and filter images
uploaded by customers. Social media
channels we can manage: Facebook,
Twitter, LinkedIn, Pinterest,
Instagram.
Analytics
With the help of our technology
partners, we can analyze consumer
behavior and preferences,
automatically relate products and
segment customers. We offer
numerous personalized promotions
that delivers the right information at
exactly the right moment to the
right customer.

11. Customer Support
11
Transform’s
Customer
Support
24 x 7 x 365
support when
your customers
need it
Experienced &
well trained
call center
agents
Multi-channel
phone, email & chat
support
Personalized
customer care
for every
customer
Quality
support at
cost effective
price
Our Services:
• Multichannel Customer Service
• Product and After Sales Support
• Customer Relationship
Management
• Customer Acquisition
• Channel Support
• Sales and Order Processing

12. Back Office & Business Support
12
Back Office
& Business
Support
Data Services
• Data entry
• Data processing
• Data management
• Data mining / online research
Finance & Accounting
• Bookkeeping and accounting
• Billing and invoicing
• Payroll
• Collections
Marketing
• Image editing
• Social media management
Recruitment
• Job posting
• Candidate hunt
• Background checks
• Employee onboarding
General Administration

13. 3
Why TransForm
13
TransForm offers a compelling combination of factors that make us different from the BPO company
next door. Utilizing our experience, expertise and approach, we are well-positioned to be that partner
who delivers the right solutions to solve challenging business problems.
HIGH TOUCH APPROACH
We are about win-win
partnerships
CUSTOM SOLUTIONS
Because every engagement
is unique
EXECUTION EXCELLENCE
Proven processes combined with
extensive experience
LOCATION ADVANTAGE
High quality outcomes &
scalability at competitive prices

14. 3
Company Snapshot
14

15. Customer Base (partial list)
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16. Proven Long Term Relationships
16
We have engaged TransForm for
multiple projects over the years and
continue to use their services for a
number of reasons: the high quality
of work they deliver, the attention to
detail, and their ability to scale
projects at a moment’s notice.
Needless to say, TransForm has
become our go-to vendor for back
office projects.
SEAN JOHNSON
FOUNDER
English-by-Story
“ Our experience with the TransForm
team has been very positive. They
have provided us with fast and
highly scalable data entry services
that consistently met, and even
exceeded, our requirements. The
level of project management
support that have been given to us
has also been impressive.
AARON ROSS
OWNER
QED Tactics LLC
“

17. Leading marketing &
consulting agency for the
furniture industry
Solution
TransForm set up simple and scalable processes using bulk inventory management
tools to
• Interact and exchange dynamic data with vendors and partners
• Streamline product and price updates for multiple online stores
Results
• 95% reduction in cancelled orders
• Improved inventory management due to near real time data sync between data
sources and channels like Amazon, eBay, Houzz, NewEgg, Overstock, Sears, Wayfair,
Brookstone, and more
• Expansion into new sales channels beyond Amazon and eBay due to ability to easily
track multiple sales channels
• More time for agency to focus on customer experiences and improve customer
service
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SUCCESS STORY Challenge:
Managing and maintaining the various
ecommerce stores for its clients including
inventory status updates and price changes
across multiple sales channels.

18. Solution
TransForm placed a dedicated team to handle requests at the customer-supplier node,
customer-user node, and the backend, analyzing in real time the gaps in the entire business
process. The solution the team formulated include:
• Training all front end staff in both online and voice response instead of dedicated
personnel for each, with automatic routing of calls to available personnel
• Digitizing all end user feedback as well as the service records of affiliated restaurants
into a software tool which could provide selective information on demand
Results
• Met, improved and maintained the defined SLA for service response time of 10 minutes
• Provide 24/7 coverage to all user and restaurant service requests
• Scale efficiently as the business grows
• Gain end-to-end view and control over its user interface, with all data right from initial
query and service response to final feedback available instantly
• Make informed decisions quicker through business insights from the above data
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Challenge:
Identifying customer support gaps
including inconsistency and lack of
meaningful data
Australia’s leading online
food ordering & delivery
marketplace
SUCCESS STORY

19. Contact Us
19
www.transformsolution.com
TransForm Solution, Inc.
106 E 6th Street, Suite 900
Littlefield Building Center
Austin, TX 78701
Reception: +1 800 583 8949
Asfaq Shiliwala | Founder and
CEO
asfaq@transformsolution.com
U.S. Corporate
Headquarters
TransForm Solution Pvt. Ltd.
4th Floor, Ahura Mazda, Siddiq Street
Timaliyawad, Nanpura,
Surat- 395 001, India
Reception: +91 261 334 0000
Global Operations
Center of Excellence

20. Appendix: Delivery &
Operations

21. Operational Excellence in
Global BPO Engagements
• Improve departmental performance while increasing profitability
• Achieve rapid, sustainable business process improvements
• Drive down cost while increasing efficiencies
• Improve service quality to your valued clients
TransForm runs 24x7 operations across all
our delivery centers located across the globe.
Our state of the art COE Operation Center
located in Surat, India adheres to the highest
security and safety standards.
Operational Infrastructure
TransForm focuses on hiring the right
talent to meet our client’s requirements.
We recruit across a variety of skill sets to
support client programs.
Recruitment
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22. Our Delivery
Approach
Learning and Development
are at the heart of our
employee value
proposition. TransForm
gives employees the
opportunity to develop and
sharpen skills based on
their roles and career
aspirations.
Employee Development
Using our proprietary
methodology for migrating
client programs to our
centers, TransForm has
successfully transitioned
hundreds of processes
across different clients,
services, geographies and
program complexities
Depending on your needs, a
program can be structured
and implemented using
TransForm's proven tools
and methodologies.
Program Management
Our Quality Team
ensures we meet the
highest standards of
client service. These
roles are integrated
with operations and are
responsible for
rigorously monitoring
accuracy, turnaround
time and other key
metrics.
Quality Management
TransForm’s proprietary
technology network is a
plug-and-play network that
offers 99.99% uptime and
full redundancy.
Our technology and
telecommunications team
has extensive experience in
applications, network
management and
technology operations.
Technology Innovation
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23. Certifications
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The ISO 27001 international standard for
information sercurity management helps us
ensure the security of assets such as financial
information, intellectual property, employee
details or information entrusted to us by third
parties.
The ISO 9001 Quality Management System
standard reflects our strong customer focus and
signifies our commitment and ability to enable
processes efficiently and in driving continuous
improvement.