Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Kh (1)Management Issues
1. KH Know-How
N E W S L E T T E R
______________________
… .
20+
______________________ …
______________________
______________________
YEARS of
.
______________________
EXCELLENCE
Vol. XXIII No. 1 KH CONSULTING GROUP, MANAGEMENT CONSULTANTS
March 2009
Innovative Solutions to Management Issues
INSIDE FIRM OVERVIEW DIVERSE INDUSTRIES
Firm Overview............................ 1 SERVED
Diverse Industries Served ........... 1
Since our inception in 1986, KH
Management Services ................. 2
Consulting Group (KH) has served more
Our Corporate Philosophy ..........2
than 200 clients in 25 states and 6 KH’s assistance is effective because of
KH Serves Its 200th Client.......... 3 our consultants’ expertise and our
foreign countries. As a management
Master Agreements ..................... 5
consulting firm, KH offers services in familiarity with similar problems and
A WBE, Local, and Small
strategic planning, organizational responses in a variety of settings in the
Business .................................. 5 United States and abroad.
Strategic Alliances ...................... 5 structures, business process
KH’s Clients Represent reengineering, human resources,
Private Sector Industries
Diverse Locations ................... 6 management audits (including ethics and
social responsibility), and accountability Our private sector clients represent a
and performance measurements. spectrum of industries, including:
entertainment, financial services, food,
Our clients benefit from our ability to
health care, high technology, insurance,
undertake unique assignments, introduce
manufacturing, oil refining, professional
new management concepts, and adapt
KH Know-How approaches proven effective elsewhere.
services (law, consulting, engineering),
real estate, telecommunications,
We work closely with management to
transportation, and utilities (electric
Inquiries about our services identify problems and improve
may be directed to: and gas).
performance by applying sound concepts
Gayla Kraetsch Hartsough, and developing practical Public Sector Organizations
Ph.D., President recommendations. Our clients value our
diverse and distinctive problem-solving Our public sector clients include airports,
capabilities. the arts, colleges and universities,
federal government, city and county
government, not-for-profit organizations,
public health care, ports, public schools,
KH has served more than and public utilities (water and electric).
1901 Avenue of the Stars 200 clients in 25 states and 6 Quasi-Public/Private
Suite 1900
Los Angeles, CA 90067 foreign countries. Among our clients are many quasi-
tel 310.203.5417 public/private entities – e.g., enterprise
fax 310.203.5419 governmental agencies (utilities, ports,
KH@KHConsultingGroup.com
or federal banks), Public Utility
www.KHConsultingGroup.com Commission (PUC) regulated companies
(utilities, telecommunication companies,
“Small the beginning
etc.), and educational enterprises facing
KH Core Consultants and Staff: opportunities stiff competition.
Peggy Edwards
Thomas Greer are often These entities must apply private sector
” business strategies and techniques to
Jeffrey Hartsough
John Kirby of great enterprises. remain competitive in a government-
Charlotte Maure
Yvonne Nguyen – Demosthenes regulated environment. They realize that
Robert Schilling they need to be “run like a business” and
Lorri Shundich find the unique knowledge and approach
Heather Sims Silva KH brings to projects advantageous.
1
2. March 2009 KH Know-How / Management Issues
MANAGEMENT SERVICES Human Resources
Leadership development and training
Since 1986, KH has completed management studies in 25 Team-building and executive coaching
states and 6 foreign countries – Australia, Canada, the Salary administration studies:
Czech Republic, France, Saudi Arabia, and Singapore. Compensation surveys
KH is a full-service management consulting firm, offering:
Innovative compensation plans
Strategic Planning, Innovation, and Marketing Incentive strategies and plans
New classification structures
Development of innovative long-term strategies and
short-term tactics Staff planning, forecasting, and relevant
implementation strategies
Definition of policies, objectives, and goals
Management succession plans
Strategy and market planning
Performance appraisal systems, including 360º designs
Assessment of strengths, weaknesses, opportunities,
and threats (SWOT) Employee communication programs
Environmental scans Recruitment strategies
Evaluation of available options Career planning
Market and competitive assessment Information Technology (IT)
Assessment of resources (staffing, capital, facilities,
etc.) and competencies to achieve desired strategic Strategic IT planning
directions Preparation of IT policies
Market research and opinion surveys IT governance
Strategic planning retreats IT reengineering
Marketing strategies Hardware and software evaluation and vendor selection
Mergers and acquisitions Analysis of outsourcing options, time sharing, etc.
IT project planning, management, and control
Organizational Planning, Design, and IT productivity improvement, quality enhancements,
Development and cost control
Definition of basic mission and major functions Contingency/disaster recovery plans
Organizational planning and design
Delineation of decision-making and accountability
responsibilities OUR CORPORATE PHILOSOPHY
Role and composition of Boards of Directors/Trustees
Analysis of multiple tiers of an organization or specific KH has a corporate philosophy that emphasizes a strong
functions within it by: commitment to our clients. Our charter is to:
Appraising existing organizational arrangements
Serve our clients in achieving their objectives
Evaluating alternatives, including decentralization or
Offer practical and achievable recommendations
centralization of key services
Establish a rapport that makes our final
Proposing the most effective structure and staffing
recommendations shared conclusions
requirements
Enable our clients to accomplish specific objectives for
Management audits
reasonable investments of time and money
Efficiency reviews and operations studies to improve
Treat the information developed during the course of
productivity and expedite administrative processes
our work confidentially
Implementation of organizational change,
Document our findings and recommended actions in
including mergers
well-honed reports that serve as useful references
Assessment of employee attitudes (corporate culture) during implementation
Operational audits If needed, assist in implementing the recommendations
Organizational performance reviews
Because of our firm philosophy, KH delivers customized
Business process reengineering
work in close cooperation with our clients. Gayla
Kraetsch Hartsough, Ph.D., KH President, is frequently
involved in projects and takes personal responsibility for
their success.
2
3. March 2009 KH Know-How / Management Issues
KH SERVES ITS 200 TH
CLIENT
First 5 LA (Los Angeles County Proposition 10
Commission)
KH has served more than 200 clients. The number of First Boston Corporation
client engagements significantly exceeds this number GE Capital – ResCom
since we often assist with implementation and perform The Gas Company
follow-up studies for clients. The Getty Conservation Institute
Action on Smoking and Health (ASH) Glendale (California) Unified School District, Board of
Education
Advantage Printed Sportswear
Home Express, Inc.
AECOM Technology Corporation
Hong Kong Shanghai Bank Corp. (Singapore)
Allan Hancock Joint Community College District
(AHJCCD) HQ Office Supply
Arizona Nuclear Power Project (ANPP) of Arizona Illinois Power Company
Power Company ITT Canon and ITT Gilfillan
Auto Giant James Gile and Company
Automobile Club of Southern California Kaiser Permanente
Bank of America Kern Community College District (KCCD)
Bernard Krief LA Vets
Beverly Hills, City of Long Beach Community College District, Small Business
Blue Cross of California Development Center (SBDC) Network
Blood Systems, Inc. Los Angeles City Employees Association (LACEA)
Cabrillo Crane & Rigging Los Angeles, City of:
City Controller
California State University System
City Council
Chabot-Las Positas Community College District Department of Airports
(CLPCCD) Department of Transportation
Childrens Hospital Los Angeles (CHLA) General Services Department
City Electric Harbor Department
Community Redevelopment Agency of the City of Los Los Angeles Police Department (LAPD)
Angeles (CRA/LA) Office of the City Administrative Officer (CAO)
Confidential Client (a large international engineering and Personnel Department
consulting firm) Los Angeles Community College District (LACCD):
Confidential Client (IT) Office of the Chancellor
Consortium of Health Insurance Carriers East Los Angeles College
Contra Costa Community College District (CCCCD): Los Angeles Trade-Technical College
Los Medanos College (Pittsburg, California) Los Angeles, County of:
Office of Chancellor Ad Hoc Panel on the Management Appraisal and
DaimlerChrysler Canada Inc. Performance Plan (MAPP)
Day Runner, Inc. Agricultural Commissioner/Weights & Measures
D.C. Credit Services Department
Denver, City and County of Auditor-Controller
Board of Supervisors
Denver Rose Medical Center
Executive Office for the Board of Supervisors
Dix-See Sales Assessment Appeals Division in the Executive Office
Dean Witter Reynolds Community Development Commission (CDC)
Dynasty Classics Department of Children and Family Services
Eastern New Mexico University (DC&FS)
Edison International: Department of Health Services (DHS)
Customer Service Business Unit Department of Human Resources (DHR)
Customer Energy Services Division Department of Public Health
Health Care Department Department of Public Works (DPW)
Edutrain Charter School Department of Regional Planning (DRP)
El Camino College Information Technology Service
Employers’ Health Care Coalition of Los Angeles Internal Services Department (ISD)
Everex, Inc. Office of the Chief Administrative Officer (CAO)
FactorNine Office of the Registrar-Recorder
Office of Small Business/Small Business Commission
Federal Home Loan Bank of Boston Office of Unincorporated Area Services (OUAS)
Federal Housing Finance Board and the 12 Federal Home Public Library
Loan Banks Sheriff’s Department
Treasurer and Tax Collector (TTC)
3
4. March 2009 KH Know-How / Management Issues
Los Angeles County Grand Jury: Servatron
1999-2000 Grand Jury Shorebreak Unlimited Inc.
2000-2001 Civil Grand Jury Sierra West – Big Dogs
2002-2003 Civil Grand Jury Siller Brothers, Inc.
2003-2004 Civil Grand Jury Snell and Wilmer Law Firm
2004-2005 Civil Grand Jury South Australia Department for Transport, Energy and
2005-2006 Civil Grand Jury Infrastructure
2006-2007 Civil Grand Jury
2007-2008 Civil Grand Jury Southern California Rapid Transit District (RTD)
Los Angeles Department of Water & Power (DWP) Southern California Tees
Los Angeles Higher Education Roundtable Southland Master Distributors
Los Angeles Unified School District (LAUSD) Southwestern College (Chula Vista, CA)
Los Angeles World Airports (LAX, ONT, VNY, PMD) Special Olympics Southern California (SOSC)
Marriott Corporation St. John’s Regional Medical Center (Oxnard, CA)
Marymount College St. Joseph’s Hospital and Medical Center (Phoenix, AZ)
Matco State of California, Office of the Chancellor for the
Community Colleges
Maui & Sons
Systems & Computer Technology Corp. (SCT)
Mayo Clinic Scottsdale (MCS)
Tehachapi Valley District Hospital (California)
Megabazaar
Telecommunication Management International (TMI)
METRO (Los Angeles)
Telstra Enterprise & Government (Australia)
Metropolitan Water District of Southern California
Texas Utilities Electric (TU)
Modern Mode
Traditional Industries
Montgomery Watson Americas, Inc.
Transamerica Pension Services
National Coach
Travelers Insurance
National Medical Fellowship (NMF)
TW Graphics
National Mental Health Association of Greater Los
Angeles (NMHA) Unitel (Canada)
Northwestern University/Evanston Research Park University of California at Los Angeles (UCLA):
Campus Human Resources (CHR)
Ocean Pacific Sunwear, Ltd.
Campus Police
Orange, County of, Department of Human Resources Facilities Management and Environmental Health
Orange County Transit Authority (OCTA) Student Affairs
Omniplan, City of West Covina (California) University of Nevada Las Vegas (UNLV)
Pak-Poy & Kneebone, Ltd., of Australia University of the Pacific
Pasadena Senior Center University of Southern California (USC):
Pink’s Famous Chili Dogs Facilities Maintenance and Operation
Pioneer Refining (Singapore) Norris Cancer Center
Port Authority of New York-New Jersey (including JFK, Parking and Transportation Services
LGA, EWR, TEB airports) U.S. Department of Health and Human Services (DHHS):
Port of Long Beach (California) Health Care Financing Administration (HCFA)
Port of Los Angeles Health Resources and Services Administration (HRSA)
Port of Oakland (including OAK airport) U.S. Department of Labor, Employment and Training
Public Health Foundation Enterprises, Inc. Administration
Queen’s Health Care Plan U.S. Veterans Administration, Sepulveda VA Medical
Radnet (Medcom) Center
Real D Cinema Van de Kamps Bakery
Rice and Siegel Law Firm Ventura County Community College District (VCCCD)
SRI International Ventura County National Bank
San Bernardino, County of, General Services Group, Washoe Medical Center (Nevada)
Department of Information Services W. M. Keck Foundation
San Diego Unified Port District World Vision International
San Francisco Community College District (SFCCD) Zenith Insurance
San Jose/Evergreen Community College District
(SJECCD)
Saudi Arabian Marketing and Refining Company
(SAMAREC) (Jeddah, Saudi Arabia) “If knock, builddoesn’t
opportunity
a door.”
Scientific Micro Systems (SMS)
Sega of America – Milton Berle
4
5. March 2009 KH Know-How / Management Issues
MASTER AGREEMENTS STRATEGIC ALLIANCES
KH has the following Master Agreements with KH began developing strategic alliances in the mid-1980s
governmental agencies: as a means of bringing needed expertise to client
engagements at reasonable costs. In addition to KH’s core
Office of the Chief Administrative Officer, County of professional project managers and consultants, we
of Los Angeles: Master Agreement (2001-2016) to maintain continuing relationships with consulting firms
perform Strategic Planning, Customer Service, and professionals practicing in specialized areas. If
Performance Measurement, and Special Studies appropriate, these professionals are engaged as consultants
Office of the Auditor-Controller, County of Los on our KH study teams. The routine blending of
Angeles: Master Agreement (since 1994) to perform experienced KH consultants and expert outside consultants
Management Audits and Special Studies has enabled KH to respond to a wide range of requests for
Office of the City Controller, City of Los Angeles: services. It permits KH’s team to consider complex,
Master Agreement (since 2001) to perform controversial issues in a professional and conceptually
Management Audits and Special Studies sound manner.
Information Technology Service (ITS) of the County We also maintain strategic alliances with consulting firms
of Los Angeles: Master Agreement (three years) to through formal joint ventures and subcontracting
perform Technical Systems Consulting arrangements:
Public Utilities Commission (PUC) of Pennsylvania: − SCHILLING & MAURE
Master Agreement (pre-approved list of consultants) to
− EPSTEIN & FASS
perform Management Audits
− GARNER CONSULTING
State of California, Department of General Services
− ELLIS/EDWARDS
(DGS): Master Agreement to Perform Business
Management Consulting Services − HERRON INTERNATIONAL (THE JCM GROUP/STRATA)
Los Angeles World Airports (LAWA): Master Over the years, KH has worked on projects with:
Agreement to perform Audit Services
− ACCENTURE
Community Redevelopment Agency of the City of
Los Angeles (CRA/LA): Master Agreement to − APM
perform General Audit and Review Services − ARTHUR D. LITTLE AND COMPANY
Salt Lake City, Utah: Master Agreement to perform − BARRINGTON WELLESLEY GROUP (BWG)
Management Studies − BERNARD KRIEF MANAGEMENT CONSULTANTS (FRANCE)
To be certified as a firm capable of performing − BOOZ ALLEN HAMILTON
management audits, KH has completed several Peer − CLAREMONT STRATEGIES GROUP
Review processes, as per the U.S. Government’s Yellow − DAVID M. GRIFFITH & ASSOCIATES
Book requirements. − DELOITTE & TOUCHE
− FIRST BOSTON CORPORATION
− GE CONSULTING
A WBE, LOCAL, AND SMALL BUSINESS − HARVEY ROSE ACCOUNTANCY CORPORATION
− NEW DAY MANAGEMENT GROUP
For our Public Sector clients: − HERRON INTERNATIONAL (THE JCM GROUP/STRATA)
KH meets the requirements of the U.S. Federal − OFS, THE BUSINESS DOCTORS
Government, State of California, City of Los Angeles, − PAK-POY & KNEEBONE CONSULTING ENGINEERS
and County of Los Angeles as a small business (ADELAIDE, AUSTRALIA)
enterprise − RONALD DOADES & COMPANY
KH is recognized by the City of Los Angeles and − SEDGEWICK
County of Los Angeles as a local and community-based − STONE & WEBSTER MANAGEMENT CONSULTANTS INC.
enterprise respectively (SWMCI)
KH is certified as a Women-owned Business Enterprise − TELECOMMUNICATION MANAGEMENT INTERNATIONAL
(WBE) by various agencies within California and in (TMI)
other states − TOWERS PERRIN
KH has been designated by some agencies as a − URS GREINER
disadvantaged business enterprise
5
