The document is a presentation about building an online community and digital marketing strategy. It discusses treating a community like a romantic partner by gaining introductions, attracting followers through interesting content, courting them with nice gestures, and gaining their love and loyalty over time. It emphasizes the importance of spending time engaging with the community, doing unique things for them, and having customers act as brand advocates. The presentation closes by stating that community management should be a senior role and building a community is a foundation for word-of-mouth marketing.
Real Estate Marketing Summit 2010 - Developing A Digital Strategy - Saul Colt
1. Clever Presentation Title!
Creating Your Internet &
Digital Marketing Strategy
Saul Colt – Head of Magic
Remarkto2010 - November 29th, 2010
Rogers Communications Inc. Confidential Information – Not For Redistribution
2. My name is…..
Rogers Communications Inc. Confidential Information – Not For Redistribution
3. …and I am the…
Head of Magic at
Rogers Communications Inc. Confidential Information – Not For Redistribution
4. A little about me
Rogers Communications Inc. Confidential Information – Not For Redistribution
5. ….also
4
Rogers Communications Inc. Confidential Information – Not For Redistribution
6. So why am I here today?
5
Rogers Communications Inc. Confidential Information – Not For Redistribution
7. To explain where to start to
Create Your Internet &
Digital Marketing Strategy…
and how to build an online
community by treating your
followers like a pretty girl.
6
Rogers Communications Inc. Confidential Information – Not For Redistribution
8. The Dictionary says….
Community is a social group of
any size whose members share a common
characteristic or interest and are perceived
as distinct in some respect from the larger
society
7
Rogers Communications Inc. Confidential Information – Not For Redistribution
9. …Ok but why are communities
important?
• Can provide you with input
• Make brands human
• Cheerlead for brands
• Chances are that there is already a
community of some kind around
whatever it is that you do so why not
join the fun!
8
Rogers Communications Inc. Confidential Information – Not For Redistribution
10. Chances are that there is already a community
of some kind around whatever it is that you do
so why not join the fun!
9
Rogers Communications Inc. Confidential Information – Not For Redistribution
11. Chances are that there is already a community
of some kind around whatever it is that you do
so why not join the fun!
• You don’t own your
community…your community will
form on it’s own out of self
interest.
10
Rogers Communications Inc. Confidential Information – Not For Redistribution
12. This is what you look like when you enter your
community.
11
Rogers Communications Inc. Confidential Information – Not For Redistribution
13. This all sounds great…but why
should we build a community…and
where is the digital strategy stuff
you promised?
12
Rogers Communications Inc. Confidential Information – Not For Redistribution
14. 13
Rogers Communications Inc. Confidential Information – Not For Redistribution
15. In the 50’s people took the time to
know their customers!
14
Rogers Communications Inc. Confidential Information – Not For Redistribution
16. 15
Rogers Communications Inc. Confidential Information – Not For Redistribution
17. “To really know what is going on within
your community you have to read the
entire Internet every single day!”
16
Rogers Communications Inc. Confidential Information – Not For Redistribution
18. “To really know what is going on within
your community you have to read the
entire Internet every single day!”
-Saul Colt – November 29, 2010
17
Rogers Communications Inc. Confidential Information – Not For Redistribution
19. The Web lets you do that!
18
Rogers Communications Inc. Confidential Information – Not For Redistribution
20. Arguably, the most popular is Facebook.
Facebook pages are a great way to develop a
following but please remember that there are 2
Kinds of Facebook pages
19
Rogers Communications Inc. Confidential Information – Not For Redistribution
21. 20
Rogers Communications Inc. Confidential Information – Not For Redistribution
22. 21
Rogers Communications Inc. Confidential Information – Not For Redistribution
23. …and of course the best way!
22
Rogers Communications Inc. Confidential Information – Not For Redistribution
24. Ummm, so how is this like dating?
23
Rogers Communications Inc. Confidential Information – Not For Redistribution
25. Ummm, so how is this like dating?
Well for the rest of this presentation
think of your product…..
24
Rogers Communications Inc. Confidential Information – Not For Redistribution
26. Ummm, so how is this like dating?
Well for the rest of this presentation
think of your product…..
25
Rogers Communications Inc. Confidential Information – Not For Redistribution
27. Ummm, so how is this like dating?
….and think of your community as…
26
Rogers Communications Inc. Confidential Information – Not For Redistribution
28. Ummm, so how is this like dating?
….and think of your community as…
27
Rogers Communications Inc. Confidential Information – Not For Redistribution
29. Think about it!
Life Cycle of Dating:
• Introduction
• Attraction
• Courting
• Dating
• Love
28
Rogers Communications Inc. Confidential Information – Not For Redistribution
30. Introduction
Introductions can come from anywhere
• Friends/Referrals
• WOM
• Advertising
• Etc
• Etc
29
Rogers Communications Inc. Confidential Information – Not For Redistribution
31. Attraction
No one really knows how attraction works
and why some people like one think over
the other..kinda like how there are….
30
Rogers Communications Inc. Confidential Information – Not For Redistribution
32. Attraction
No one really knows how attraction works
and why some people like one think over
the other..kinda like how there are….
31
Rogers Communications Inc. Confidential Information – Not For Redistribution
33. Attraction
No one really knows how attraction works
and why some people like one think over
the other..kinda like how there are….
32
Rogers Communications Inc. Confidential Information – Not For Redistribution
34. Attraction
No one really knows how attraction works
and why some people like one think over
the other..kinda like how there are….
But few people like them both!
33
Rogers Communications Inc. Confidential Information – Not For Redistribution
35. Courting/Dating
Or “doing nice things”
34
Rogers Communications Inc. Confidential Information – Not For Redistribution
36. Love
35
Rogers Communications Inc. Confidential Information – Not For Redistribution
37. Love
36
Rogers Communications Inc. Confidential Information – Not For Redistribution
38. Love
37
Rogers Communications Inc. Confidential Information – Not For Redistribution
39. Why do you wanna be here?
• Love spreads fast
• People love to be in Love and Love to see people
in Love
• Love is infectious
• People talk about love
• People Tweet about love and start conversations
38
Rogers Communications Inc. Confidential Information – Not For Redistribution
40. So how do you get here?
• Treat her well and you will be rewarded
• Keep her interested
• Show her you care and show her what you are up to!
• Handsome is not a substitute for personality
• Handsome does not make you popular
• You will have to sometimes deal with jealousy
39
Rogers Communications Inc. Confidential Information – Not For Redistribution
41. So in the words of Heavy D
“Now that you’ve found love…what are you gonna do with it?”
40
Rogers Communications Inc. Confidential Information – Not For Redistribution
42. Do interesting things!
41
Rogers Communications Inc. Confidential Information – Not For Redistribution
43. Shower your community with Cereal!
42
Rogers Communications Inc. Confidential Information – Not For Redistribution
44. 43
Rogers Communications Inc. Confidential Information – Not For Redistribution
45. Showing Love is
more then just
a nice dinner!
Given the opportunity I would
use customers or “Fans” of
whatever your product or
service at spokespeople every
chance you get.
…OR… in this case.
Krista Neher of Boot Camp
Digital isn’t endorsing Thoora
so much as we are endorsing
her and by us promoting her
awesomeness we are doing our
part to build the love around
our product.
44
Rogers Communications Inc. Confidential Information – Not For Redistribution
46. So as an Entrepreneur when is the
best time to…..
45
Rogers Communications Inc. Confidential Information – Not For Redistribution
47. Try Something
Unique!
46
Rogers Communications Inc. Confidential Information – Not For Redistribution
48. Doing this stuff takes time
and effort.
47
Rogers Communications Inc. Confidential Information – Not For Redistribution
49. Doing this stuff takes time
and effort.
But isn’t Love worth it?
48
Rogers Communications Inc. Confidential Information – Not For Redistribution
50. ….and so is spending time with your
community!
49
Rogers Communications Inc. Confidential Information – Not For Redistribution
51. So…in closing.
50
Rogers Communications Inc. Confidential Information – Not For Redistribution
52. So…in closing.
• Building communities is like making love to customers can
never ever ever be a campaign.
• Building communities will deliver incredible ROI but it can’t
be tracked the traditional way.
• These initiatives need to be done in-house and can’t be
given to an agency.
• Community Building shouldn’t be a jr. role in your company.
51
Rogers Communications Inc. Confidential Information – Not For Redistribution
53. Community Management needs to
be a Senior Role because…
• You can teach Social Media to anyone…you cant
teach business acumen.
• Opportunities will come from engagement and
you need someone who can not only recognize
these but also prioritize and jump all over them/
close them.
• You need to have had your heart broken a few
times to really understand love.
52
Rogers Communications Inc. Confidential Information – Not For Redistribution
54. Final Point…I promise.
Doing all this stuff will give not only be a great
start in building a community but it is also a
foundation of a sexy WOM campaign!
Live the 4 E’s
53
Rogers Communications Inc. Confidential Information – Not For Redistribution
55. The “4 E’s”
• Execute
• Extraordinary
• Experiences
• Everyday
54
Rogers Communications Inc. Confidential Information – Not For Redistribution
56. Any Questions? Did any of this make sense?
Rogers Communications Inc. Confidential Information – Not For Redistribution
57. Contact me!
@saulcolt
saulcolt
saulcolt
saul@saul.is Cell - 416-219-3259
56
Rogers Communications Inc. Confidential Information – Not For Redistribution