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Becoming a Best Place to Work
How Analytics and Engagement
Could Make a Goal a Reality

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Today’s Moderator
Randi Kenney
Online Content & Community Manager
Human Capital Institute
@HCIRandi
/in/randirkenney
/company/human-capital-institute-hci
@Human_Capital/humancapital

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Thank You
www.glassdoor.com

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Interact With Us
For a PDF copy of the slides
used during this webcast

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Today’s Featured Speakers
Mike Walsh
Senior Manager, Product Marketing
Glassdoor
Daniel Phelps
Director, Global Talent Acquisition
Genesys
@DanielGPhelps
@MikeNWalsh

6. #Glassdoor
June 16, 2015
How Genesys Uses Glassdoor
Analytics and Employee Engagement
to Improve Its Company

7. #Glassdoor
Agenda
• Quick Background on Genesys
• How Genesys Uses Glassdoor Analytics
• Understand
• Engage
• Monitor
• Summary
• Questions

8. #Glassdoor
The Genesys Story

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Winning Results

10. #Glassdoor
Glassdoor Analytics
Demographics Reputation and Ratings
Automate & Share

11. #Glassdoor
What We Learned from Glassdoor Analytics

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Understand Your Analytics

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Employer Brand Awareness
Understand

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Page Views
Understand

15. #Glassdoor
Compare to Competition
Understand

16. #Glassdoor
CEO Rating
Understand

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Identify Trouble Spots
Understand

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Engage Your Employees

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Engage Employees and Take Action
• Email Template
• Onboarding Program
• Check-Ins
Engage

20. #Glassdoor
Interview Feedback Matters
Engage

21. #Glassdoor
Engage
Respond to Reviews
Respond to Negative Reviews

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Monitor Ongoing Performance

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Monitor Ongoing Performance
Monitor
3.60 3.60
3.90
4.10
4.40
4.10
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
5.00
Glassdoor Overall Rating
64%
76%
97% 98% 97% 95%
0%
20%
40%
60%
80%
100%
120%
Glassdoor CEO Approval %
GLASSDOOR
We continue to see movement in our ratings, views, and overall brand growth:
• Following the award of the Glassdoor 50 Best Places to Work Award in December, we are
holding steady with more than 20,000 (and rising) views to our company page a month.
• We’ve had a slight dip in CEO Approval and Overall ratings due to a change on Glassdoor’s
system which has removed Interns, Contractors, and Temp workers from the overall company
rating scores.

24. #Glassdoor
3 Steps to Turn Analytics Into Action
1. UNDERSTAND Create a Baseline
2. ENGAGE Take Action on Feedback
3. MONITOR
Schedule Ongoing Reviews
for Improvement

25. #Glassdoor

26. #Glassdoor
Questions?

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