GlobalHRstudio focus workshop: Best Practices to Build the HR BPO Business Case

Agenda ,[object Object],©2010 Global HR studio, Inc. Proprietary and Confidential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Business Drivers for the Business Case ©2010 Global HR studio, Inc. Proprietary and Confidential Company Compliance ,[object Object],[object Object],[object Object],[object Object],[object Object],Growth Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Timing of the Business Case ©2010 Global HR studio, Inc. Proprietary and Confidential ©2010 Global HR studio, Inc. Proprietary and Confidential Implementation Process Select Partner…Finalize ROI, Contracts & Service Level Agreements Establish future organizational model - both target & interim steps Initiate & Communicate Change Program and Mobilize Project Resources Justify Investment…Establish Savings Potential…gain CapEx Approval Program Preparation Client Readiness Country Preparation Blueprinting (Requirements Gathering) Realization (Configuration Testing) Final Preparation Go-Live & Support

What sort of Business Case? ,[object Object],©2010 Global HR studio, Inc. Proprietary and Confidential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What sort of Business Case? ,[object Object],©2010 Global HR studio, Inc. Proprietary and Confidential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ADP Business Case Approach ©2010 Global HR studio, Inc. Proprietary and Confidential Findings Analysis Data gathering Preparation Phase Activities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Status: AS IS and TO BE not easy to assess ©2010 Global HR studio, Inc. Proprietary and Confidential TO BE How are we going to get there? ,[object Object],[object Object],[object Object],AS IS ,[object Object],[object Object],[object Object],[object Object]

Building the TCO ,[object Object],©2010 Global HR studio, Inc. Proprietary and Confidential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How ADP support the AS IS ©2010 Global HR studio, Inc. Proprietary and Confidential AS IS AS IS Findings Value Add questionnaire Functional Questionnaires complexity assessment, scope validation Costs Questionnaires Payroll, Time … ,[object Object],[object Object],[object Object]

Criteria for the TO BE ©2010 Global HR studio, Inc. Proprietary and Confidential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Geographical scope Functional scope Service levels ,[object Object],[object Object],[object Object]

How ADP support the TO BE ©2010 Global HR studio, Inc. Proprietary and Confidential TO BE Responsibility Matrix, retained profiles Functional & Geographical coverage Service levels and definitions ,[object Object],[object Object],[object Object],[object Object]

Impact of Transition on the Business Case ©2010 Global HR studio, Inc. Proprietary and Confidential AS IS TO BE How are we going to get there? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Value Add: Example of Client Stakeholder Analysis ©2010 Global HR studio, Inc. Proprietary and Confidential Costs savings Reduce internal costs (interfaces, monitoring, skills) Reduce HRIS costs (one platform) Minimize costs through economy of scale Reduced reporting costs –data consolidation & report development Costs Legal compliance meeting internal audit requirements Documentation and control of data transfer / error handling Guarantee SOX compliance and reduce audit fees Compliance Local expertise/support for payroll Select robust and focused partner Long term solution Limit operational risk trough a robust and proven governance model Ensure solution scalability (add. countries, processes, organization) Risk management Increase automatic data entry One system with a comprehensive integration Reduce interfaces ESS/MSS alignment with other processes Facilitation of SAP interfaces for HRIS data Technical Improvement Reduce administrative tasks Be able to focus on what matters (HR) Be able to count people at reasonable costs Reduce errors Benefit from sharing improvement Process improvement

Benefits Executives are wanting from Outsourcing (Source: NelsonHall 2010) ,[object Object],©2010 Global HR studio, Inc. Proprietary and Confidential 1) Cost reduction and control 2) Become strategic partner / Stop doing transactional work 3) Compliance / Risk management 4) Improved technology 5) Lack of resources 6) Reduced risk 7) Better payroll data and service 8) Process improvement 9) Dissatisfied current provider 10) Bad experience with internal payroll ,[object Object],1) Cost reduction and control 2) Global / multi-country service using single vendor and platform 3) Improved payroll data and service 4) Process improvement 5) Improved technology 6) Become strategic partner 7) Compliance / Risk management 8) Bad experience with internal payroll 9) Lack of resources

Presenting Business Case Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],©2010 Global HR studio, Inc. Proprietary and Confidential

Vive La Différence! ,[object Object],©2010 Global HR studio, Inc. Proprietary and Confidential ,[object Object],[object Object],[object Object],[object Object],NelsonHall 2010 Everest Research Institute 2008

Example of Cashflow Projections ©2010 Global HR studio, Inc. Proprietary and Confidential Option 1 - Normal ADP Payment Schedule 2010 2011 2012 2013 2014 ADP Implementation Fees Phasing: 303 4,923 2,242 0 0 Client X saving if (-) on Operational costs 0 -804 -4,428 -4,417 -4,417 Cash flow saving if (-) 303 3,945 -2,187 -4,417 -4,417 Payback Period (Months): 31 Option 2: Financing & Amortization ** 2010 2011 2012 2013 2014 ADP Implementation Fees Phasing: 0 2,320 2,320 2,320 2,146 Client X saving if (-) on Operational costs 0 -804 -4,428 -4,417 -4,417 Cash flow saving if (-) 0 1,516 -2,108 -2,097 -2,271 Payback Period (Months): 20

Finally Don’t Overlook these Challenges ,[object Object],©2010 Global HR studio, Inc. Proprietary and Confidential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

GlobalHRstudio focus workshop: Best Practices to Build the HR BPO Business Case

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GlobalHRstudio focus workshop: Best Practices to Build the HR BPO Business Case