http://tinyurl.com/gkthreeRs Global Knowledge instructor Jeff Peters will review and demonstrate the key tools needed to rescue a problematic computer. He will explore the ins and outs of the powerful Windows 8 Reset, Refresh, and Restore options, enabling you not only to get your business running smoothly again with minimal troubleshooting, but also to save the day for you and your end users. ABOUT THE PRESENTER: Global Knowledge instructor Jeff Peters is a Microsoft Certified Trainer and consultant with multiple certifications and more than 20 years of experience working with Microsoft products. He is the owner of Azen Tech, a New Jersey-based firm specializing in Active Directory, SQL Server, and System Center products. He has worked with educational institutions, investment and accounting firms, and nonprofit organizations.

1. The Three Rs for Recovery
in Windows 8: Refreshing,
Resetting, and Restoring
Jeff Peters
© 2003 Global Knowledge Network, Inc. All rights reserved. 8/1/2014 Page 1© 2011Global Knowledge Training LLC. All rights reserved.

2. © 2014 Global Knowledge Training LLC. All rights reserved.
Jeff Peters
 Global Knowledge instructor
 Microsoft Certified Trainer
 More than 20 years of experience working with
Microsoft products
 Owner of Azen Tech, a New Jersey-based firm
specializing in Active Directory, SQL Server, and
System Center products
 Has worked with educational institutions, investment
and accounting firms, and nonprofit organizations

3. © 2014 Global Knowledge Training LLC. All rights reserved.
Overview
 Server vs. desktop recovery
 Restoring
 Resetting
 Refreshing

4. © 2014 Global Knowledge Training LLC. All rights reserved.
Server vs. Desktop Recovery
 Shared resources get more attention
– Databases
– Email
– Internet access
– Security
– File and print servers
 Desktop problems only affect one user
– Critical users
– Help desk hours are still spent

5. © 2014 Global Knowledge Training LLC. All rights reserved.
Restoring
 Backups
 Imaging
 Windows 7 tools

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Backups
 Safeguards essential data
 Integrated with Windows 8
– File history (external hard drive)
– OneDrive (formerly SkyDrive)
 Demo
 OS and apps are unprotected

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Imaging
 Bare metal backup
 Captures the OS, apps, and drivers
 Server technologies
– WDS
– MDT
– SCCM

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Windows 7 Tools
 Hidden, not lost
– Search for recovery (not backup)
 Bare metal recovery image
 Storage on external hard drive
 Demo

9. © 2014 Global Knowledge Training LLC. All rights reserved.
Resetting
 Returning to “factory fresh”
 When to reset

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Returning to “Factory Fresh”
 Complete reinstallation
 May ask for the installation disk
 Quick or thorough options
 Demo

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When to Reset
 PC donations
 Product key is not needed
 Receiving a compromised PC

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Refreshing a PC
 What is a refresh?
 Affected settings
 Customizing the refresh image

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What is a Refresh?
 Reinstallation of an image
– If you did the install, this is a base image
– OEMs take advantage of this to include bloatware
 Applications from the App Store are reinstalled
 Desktop applications are lost (unless you take
precautionary steps)
 Your data (profile) is retained

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Affected Settings: What is Preserved?
 Documents and data in profiles
 Wireless network connections
 Bitlocker and Bitlocker to Go settings
 Drive letter assignments
 Desktop wallpaper

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Affected Settings: What is Lost?
 File type associations
 Display settings
 Windows Firewall settings
 Some drivers (mixed results)

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Customizing the Refresh Image
 Recimg.exe
RECIMG.EXE /CREATEIMAGE
C:FOLDER_YOU_CHOOSE
 Image named: customrefresh.wim
 Use different folders for multiple iterations
/SETCURRENT
 Does not replace backups!

17. © 2014 Global Knowledge Training LLC. All rights reserved.
Questions?
Jeff Peters
Jeffrey.Peters@gmail.com
www.globalknowledge.com/microsoft

18. © 2014 Global Knowledge Training LLC. All rights reserved.
Learn More
Recommended Global Knowledge
Courses
 Managing and Maintaining Windows 8
(M20688)
 Configuring Windows 8 (M20687)
 Upgrading Your Skills to MCSA
Windows 8 (M20689)
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