The fallout of employee disengagement goes further than dampening company morale, it impacts several key business outputs, from productivity to profit. 6 troubling ways employee disengagement could impact your business, and how to tackle it.

1. 6 WAYS DISENGAGED
EMPLOYEES ARE HARMING
YOUR BUSINESS
DISENGAGED EMPLOYEES
Openly saying
negative things about
the company
HIGH
STAFF
TURNOVER
1.
POOR
CUSTOMER
SERVICE
3.
45% LESS
PRODUCTIVITY
Replacing an employee earning
lost output, recruitment costs
and onboarding.2
Even a small number of actively disengaged employees can spread
bad feeling, weakening morale and company performance.
78% customers have voted with
their feet and ended a business
relationship due to poor
customer service.4
NEGATIVE
COMPANY
REPUTATION
5.
Actively looking for
other employment
Making little effort to
help the company grow
2.
DISENGAGEMENT
IS VIRAL
4.
Staff that aren’t emotionally invested in their work or workplace
actively drive customers away impacting company revenue and profit.
REVENUE
LOSS
6.
HOW TO IMPROVE
EMPLOYEE ENGAGEMENT
Create a visible
improvement action plan
WANT TO ENGAGE AND RE-ENERGISE
YOUR EMPLOYEES?
TTi Global Research is the industry-leading provider of employee engagement
research and analysis, employee surveys and staff questionnaires.
Senior managers must
commit to an employee
engagement strategy
Sources
1. Aon Hewitt, 2016 Trends in Employee Engagement
http://www.modernsurvey.com/wp-content/uploads/2016/05/2016-Trends-in-Global-Employee-Engage
ment.pdf
2. Oxford Economics, The Cost of Brain Drain, February 2014
http://www.oxfordeconomics.com/my-oxford/projects/264283
3. Hay Group, What’s My Motivation? Report, http://www.haygroup.com/uk/press/details.aspx?id=7184
4. American Express Customer Service Survey, 2011
http://about.americanexpress.com/news/pr/2011/csbar.aspx
Higher productivity leads to higher
turnover and higher profit.3
of employees are not engaged
with their work or workplace.135%
Measure engagement with
a proven, validated
employee survey
Measure the effectiveness
of your changes
£
Sports Direct became subject to
investigation by MPs and Trade
Unions for unfair pay and working
practices, losing 57% of profits in
the first 6 months.
£25,000 costs over £30,000 in
operational efficiency, higher