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Embracing Jira Cloud: Tips from an ex-Server admin

Most long-time Jira Server Admins, like myself, were skeptical of Jira Cloud. But now, I'm a proud Jira Cloud convert.

Join me on my journey of migrating to Jira Cloud and learn the tips and tricks that helped me survive and thrive in a cloud world. I'll share the techniques to keeping your instance running smoothly (even when you can't log into the system to troubleshoot issues, restart it, or see where slowdowns are occurring). And, you'll learn how to navigate critical concerns areas around information assurance and security on the cloud.

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Embracing Jira Cloud: Tips from an ex-Server admin

  1. 1. RUSSELL J ZERA | MANAGER OF AGILE DEVELOPMENT | ELSEVIER, INC Embracing Jira Cloud Tips from an ex-Server admin
  2. 2. 1998 Bowling Green, OH Two months before first move
  3. 3. TIMELINE OF THE JOURNEY 1998 2008 2015 PRESENT Russell’s first personal move Russell begins using Jira Server Russell goes to Atlassian Cloud Personal – Home! (Marlton, New Jersey) Atlassian – 2019 Atlassian Summit in beautiful Las Vegas, NV with you!
  4. 4. YOU MAY NOT HAVE HEARD OF US BUT WE’RE A PRETTY BIG DEAL
  5. 5. 1/20 Drugs successfully treat the diagnosis
  6. 6. MEDICAL ERROR IS THE THIRD LARGEST CAUSE OF DEATH IN THE UNITED STATES
  7. 7. SO BASICALLY, AT ELSEVIER WE HELP SAVE LIVES
  8. 8. 10,000 Elsevier user license tier on Jira and Confluence server in use in the UK 5,200 Elsevier users on Jira and Confluence Cloud instances globally
  9. 9. Emotions and concerns in a move SCARY RISKY UNKNOWN
  10. 10. Going to the cloud is just like moving!
  11. 11. Tips for embracing a move Face it Head On “The only thing we have to fear is fear itself.” ~Franklin D. Roosevelt Explore The best way to learn is to experience Identify the Challenges You can’t fix it if you don’t know it’s broken! Embrace How you respond is how your users will respond
  12. 12. Tips for embracing a move Face it Head On “The only thing we have to fear is fear itself.” ~Franklin D. Roosevelt Explore The best way to learn is to experience Identify the Challenges You can’t fix it if you don’t know it’s broken! Embrace How you respond is how your users will respond
  13. 13. Tips for embracing a move Face it Head On “The only thing we have to fear is fear itself.” ~Franklin D. Roosevelt Explore The best way to learn is to experience Identify the Challenges You can’t fix it if you don’t know it’s broken! Embrace How you respond is how your users will respond
  14. 14. Adventures with Mom
  15. 15. Tips for embracing a move Face it Head On “The only thing we have to fear is fear itself.” ~Franklin D. Roosevelt Explore The best way to learn is to experience Identify the Challenges You can’t fix it if you don’t know it’s broken! Embrace How you respond is how your users will respond
  16. 16. Tips for embracing a move Face it Head On “The only thing we have to fear is fear itself.” ~Franklin D. Roosevelt Explore The best way to learn is to experience Identify the Challenges You can’t fix it if you don’t know it’s broken! Embrace How you respond is how your users will respond
  17. 17. Tips for embracing a move Face it Head On “The only thing we have to fear is fear itself.” ~Franklin D. Roosevelt Explore The best way to learn is to experience Identify the Challenges You can’t fix it if you don’t know it’s broken! Embrace How you respond is how your users will respond
  18. 18. “We’re in this together!”
  19. 19. Tips for embracing a move Face it Head On “The only thing we have to fear is fear itself.” ~Franklin D. Roosevelt Explore The best way to learn is to experience Identify the Challenges You can’t fix it if you don’t know it’s broken! Embrace How you respond is how your users will respond
  20. 20. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Understanding the Benefits of Cloud • Early access to the latest and greatest features! • Lower cost of administration and no physical hardware • SAML Integration Exists (Atlassian Access!)
  21. 21. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Understanding the Benefits of Cloud • Early access to the latest and greatest features! • Lower cost of administration and no physical hardware • SAML Integration Exists (Atlassian Access!)
  22. 22. https://status.atlassian.com/
  23. 23. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Understanding the Benefits of Cloud • Early access to the latest and greatest features! • Lower cost of administration and no physical hardware • SAML Integration Exists (Atlassian Access!)
  24. 24. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Understanding the Benefits of Cloud • Early access to the latest and greatest features! • Lower cost of administration and no physical hardware • SAML Integration Exists (Atlassian Access!)
  25. 25. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Understanding the Benefits of Cloud • Early access to the latest and greatest features! • Lower cost of administration and no physical hardware • SAML Integration Exists (Atlassian Access!) • Many more!
  26. 26. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do:
  27. 27. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards
  28. 28. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards
  29. 29. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices
  30. 30. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices
  31. 31. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices
  32. 32. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices • Choose add-ons that run critical operations on low-use times
  33. 33. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices • Choose add-ons that run critical operations on low-use times
  34. 34. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices (number o • Choose add-ons that run critical operations on low-use times
  35. 35. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices (number of ticket calls on a single page) • Choose add-ons that run critical operations on low-use times (eg. Eazy-BI) • HAR FILES!!!!!
  36. 36. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices (number of ticket calls on a single page) • Choose add-ons that run critical operations on low-use times (eg. Eazy-BI) • Focus on Efficient Administration • HAR FILES!!!!!
  37. 37. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices (number of ticket calls on a single page) • Choose add-ons that run critical operations on low-use times (eg. Eazy-BI) • Focus on Efficient Administration • HAR FILES!!!!!
  38. 38. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices (number of ticket calls on a single page) • Choose add-ons that run critical operations on low-use times (eg. Eazy-BI) • Focus on Efficient Administration • HAR FILES!!!!!
  39. 39. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security System Resources and Getting Help Clean configurations are King! Be a good tenant and be proactive. You can’t just add resources if your instance is running slow. What you can do: • Avoid auto-refreshes on dashboards • Smart Confluence practices (number of ticket calls on a single page) • Choose add-ons that run critical operations on low-use times (eg. Eazy-BI) • Focus on Efficient Administration • HAR FILES!!!!!
  40. 40. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration
  41. 41. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in Cloud!
  42. 42. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in Cloud! • Atlassian Access for user provisioning/deprovisioning
  43. 43. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in Cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning
  44. 44. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning
  45. 45. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in Cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities
  46. 46. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities
  47. 47. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities
  48. 48. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities
  49. 49. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in Cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows
  50. 50. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows
  51. 51. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows
  52. 52. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in Cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows • Custom Field Contexts
  53. 53. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows • Custom Field Contexts
  54. 54. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows • Custom Field Contexts
  55. 55. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in Cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows • Custom Field Contexts • Confluence shopping cart configuration
  56. 56. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows • Custom Field Contexts • Confluence Shopping Cart Configuration
  57. 57. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows • Custom Field Contexts • Confluence Shopping Cart Configuration
  58. 58. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows • Custom Field Contexts • Confluence Shopping Cart Configuration
  59. 59. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Efficient Administration • Less site-admins is key to success in cloud! • Atlassian Access for user provisioning/deprovisioning • Role-Based Permissioning > Group-Based Permissioning • Reduce ‘Special Snowflake’ statuses/resolutions/priorities • Simplified Workflows • Custom Field Contexts • Confluence Shopping Cart Configuration
  60. 60. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Risk & Security ELSEVIER TP-SAQ 51-page questionnaire filled out by every vendor to assess their risk based on our usage Data Classification What is the sensitivity of the data we are housing on the cloud solution? Cloud Sprawl is still a risk Easy to take on and start using, generally free to start using until you buy license, hard to develop good governance.
  61. 61. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Risk & Security ELSEVIER TP-SAQ 51-page questionnaire filled out by every vendor to assess their risk based on our usage Data Classification What is the sensitivity of the data we are housing on the cloud solution? Cloud Sprawl is still a risk Easy to take on and start using, generally free to start using until you buy license, hard to develop good governance.
  62. 62. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Risk & Security ELSEVIER TP-SAQ 51-page questionnaire filled out by every vendor to assess their risk based on our usage Data Classification What is the sensitivity of the data we are housing on the cloud solution? Cloud Sprawl is still a risk Easy to take on and start using, generally free to start using until you buy license, hard to develop good governance.
  63. 63. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Risk & Security The more breaches happen, the more sensitive companies become towards housing cloud data. The Home Depot POS system Malware* Target HVAC Company Login Compromise† Equifax • Identification • Detection • Segmentation • Data Governance‡
  64. 64. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Risk & Security The more breaches happen, the more sensitive companies become towards housing cloud data. The Home Depot POS system Malware* Target HVAC Company Login Compromise† Equifax • Identification • Detection • Segmentation • Data Governance‡
  65. 65. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Risk & Security The more breaches happen, the more sensitive companies become towards housing cloud data. The Home Depot POS system Malware* Target HVAC Company Login Compromise† Equifax • Identification • Detection • Segmentation • Data Governance‡
  66. 66. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Risk & Security The more breaches happen, the more sensitive companies become towards housing cloud data. The Home Depot POS system Malware* Target HVAC Company Login Compromise† Equifax • Identification • Detection • Segmentation • Data Governance‡
  67. 67. Challenges & Tips Understanding the Benefits System Resources Efficient Administration Risk & Security Risk & Security The more breaches happen, the more sensitive companies become towards housing cloud data. The Home Depot POS system Malware* Target HVAC Company Login Compromise† Equifax • Identification • Detection • Segmentation • Data Governance‡ sources: * https://www.bankinfosecurity.com/analysis-home-depot-breach-details-a-7323 † https://www.computerworld.com/article/2487425/target-breach-happened-because-of-a-basic-network-segmentation-error.html ‡ https://www.gao.gov/assets/700/694158.pdf
  68. 68. TIMELINE OF THE JOURNEY 1998 2008 2015 PRESENT FUTURE Russell’s first personal move Russell begins using Jira Server Russell goes to Atlassian Cloud Personal – Home! (Marlton, New Jersey) Atlassian – 2019 Atlassian Summit in beautiful Las Vegas, NV with you! Where will your move take you?
  69. 69. TIMELINE OF THE JOURNEY 1998 2008 2015 PRESENT Russell’s first personal move Russell begins using Jira Server Russell goes to Atlassian Cloud Personal – Home! (Marlton, New Jersey) Atlassian – 2019 Atlassian Summit in beautiful Las Vegas, NV with you! FUTURE Where will your move take you?
  70. 70. RUSSELL J ZERA | MANAGER OF AGILE DEVELOPMENT | ELSEVIER, INC Thank you!

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