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From start-up to grown-up -
the FlixBus journey with Atlassian & Trello
Daniel Krauss, CIO @ FlixBus
1
21+ countries
6 offices
120,000+ daily connections
1 Mio. +
70 million customers
1,000+ employees
1.000+ buses
24,000+ sales agencies
1.000+ cities
FlixBus has established Europe’s largest intercity bus network
Zagreb
Paris
Munich
Milan
Berlin
Stock-
holm
2
Increaseofcosts
FlixBus utilizes a huge market potential in long distance mobility sector
Huge market potential
Brand matters
short distance
<50km
medium distance
50-400km
long distance
>400km
Existing Players
Quelle: Firmeninformationen
3
We are a platform!
We scaled the business quickly with more than 250 bus partners
Customers
250+ Bus Partners
>60 Mio. Happy
customers
>5.000 drivers
1.000 buses
4
Our competitive advantage:
a superior Tech Platform and a great customer experience
Production inventory
Brand & Customer Experience
Data & Technology
Scheduled Long-
distance Most
convenient
Best price Shared
SocialAd-hoc
Local
Non-stop
Planned
Cross-
border
Business
Entertained
Leisure
Group travel On-demand
5
We weren‘t always that big –
how we started in summer 2012…
3 founders
2 interns
Ca. 10 m²
First major investment
…lots of paper
6
…and how it felt at the beginning!
7
International
Expansion
Remaining constant since 4 years: rapid growth!
How to cope with all the tasks and challenges?
2015 2016 20172013 2014
Employee (& office) growth
5 people 1000+ people
A few lines 21+ countries
8
IT department
Atlassian tools became key in supporting FlixBus processes
2015 2016 20172013 2014
Business departments
Business
“adopts” Trello
Some teams start
using Trello
SW development
moved to
Structuring the
bug reporting
process
It all started
with Trello
Cloud based
Need for
Knowledge sharing
Need for more
individualization
On premise
Company-wide:
200+ Trello boards
9
Use case:
Switching schedules
from summer to winter
schedule
 Easy work flow for
high amount of items
 Process
improvements are
very easy to
implement
Some use cases for Trello at FlixBus
Network planning
Cross-departmental
collaboration
Employee initiatives
10
Use case:
Mobile Marketing
pushing innovations for
mobile apps
 Easy to “drop” ideas
and keep track of
current story
Some use cases for Trello at FlixBus
Network planning
Cross-departmental
collaboration
Employee initiatives
11
Use case:
Library of good
reads
 Great for the
culture and the
wallet
Some use cases for Trello at FlixBus
Network planning
Cross-departmental
collaboration
Employee initiatives
12
What´s next?
We make the world green!
Dominance on the intercity
bus market
&

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From Start-up to Grown-up – FlixBus's Journey with Trello + Atlassian

  • 1. From start-up to grown-up - the FlixBus journey with Atlassian & Trello Daniel Krauss, CIO @ FlixBus
  • 2. 1 21+ countries 6 offices 120,000+ daily connections 1 Mio. + 70 million customers 1,000+ employees 1.000+ buses 24,000+ sales agencies 1.000+ cities FlixBus has established Europe’s largest intercity bus network Zagreb Paris Munich Milan Berlin Stock- holm
  • 3. 2 Increaseofcosts FlixBus utilizes a huge market potential in long distance mobility sector Huge market potential Brand matters short distance <50km medium distance 50-400km long distance >400km Existing Players Quelle: Firmeninformationen
  • 4. 3 We are a platform! We scaled the business quickly with more than 250 bus partners Customers 250+ Bus Partners >60 Mio. Happy customers >5.000 drivers 1.000 buses
  • 5. 4 Our competitive advantage: a superior Tech Platform and a great customer experience Production inventory Brand & Customer Experience Data & Technology Scheduled Long- distance Most convenient Best price Shared SocialAd-hoc Local Non-stop Planned Cross- border Business Entertained Leisure Group travel On-demand
  • 6. 5 We weren‘t always that big – how we started in summer 2012… 3 founders 2 interns Ca. 10 m² First major investment …lots of paper
  • 7. 6 …and how it felt at the beginning!
  • 8. 7 International Expansion Remaining constant since 4 years: rapid growth! How to cope with all the tasks and challenges? 2015 2016 20172013 2014 Employee (& office) growth 5 people 1000+ people A few lines 21+ countries
  • 9. 8 IT department Atlassian tools became key in supporting FlixBus processes 2015 2016 20172013 2014 Business departments Business “adopts” Trello Some teams start using Trello SW development moved to Structuring the bug reporting process It all started with Trello Cloud based Need for Knowledge sharing Need for more individualization On premise Company-wide: 200+ Trello boards
  • 10. 9 Use case: Switching schedules from summer to winter schedule  Easy work flow for high amount of items  Process improvements are very easy to implement Some use cases for Trello at FlixBus Network planning Cross-departmental collaboration Employee initiatives
  • 11. 10 Use case: Mobile Marketing pushing innovations for mobile apps  Easy to “drop” ideas and keep track of current story Some use cases for Trello at FlixBus Network planning Cross-departmental collaboration Employee initiatives
  • 12. 11 Use case: Library of good reads  Great for the culture and the wallet Some use cases for Trello at FlixBus Network planning Cross-departmental collaboration Employee initiatives
  • 13. 12 What´s next? We make the world green! Dominance on the intercity bus market &

Notes de l'éditeur

  1. 1 Trello card per FlixBus line 1 Column for every major phase in creating new schedule (8 steps) E.g. rough analysis, concession available, detailed planning Tags for specifying the status quo & communicating ToDos Involved employees are added to Trello card
  2. Marketing gathers ideas and requirements for app improvements (column “Inbox”)  basis for story definition in JIRA 1 card with high level description per feature Different columns represent current status of feature development High transparency to Marketing team with low communication effort
  3. Team members can share books with colleagues Columns: Availability & location status of each book Motto: get inspired & inspire your colleagues