How We Re-imagined and Simplified Confluence Bit by Bit
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Though we called it The Confluence Simplify project, our complete overhaul of the navigation experience in Confluence was anything but simple. With a goal to make the product more accessible, understandable, and useful to every user and every team, we were challenged to do this radical project in an incremental way. Knowing that large visual changes to products can fail spectacularly, we've done everything we can to validate what we're building, ship fast, and ship often. Come hear how we implemented this change, what we learned while attempting this project, and how you can apply these learnings to your nice big audacious project! Products covered: Confluence
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How We Re-imagined and Simplified Confluence Bit by Bit
- 1. SAM TARDIF • TEAM LEAD • ATLASSIAN • @SAMTARDIF How we re-imagined and simplified Confluence bit by bit
- 2. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace fear
- 3. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace
- 6. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace #courage
- 7. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace framework
- 8. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace fear
- 10. Resume Consume Create Pages, blogs, questions, … Mia likes to create some content. Mia spends a lot of her time consuming content. Mia often needs to get back to things she has seen or worked on.
- 11. Resume Consume Mia spends a lot of her time consuming content. Mia often needs to get back to things she has seen or worked on.
- 12. Resume Consume I saw this the other day and I want to find it again I’m interested in what’s happening I’d like to browse my team’s work Alana shared this with me last week I refer to this all the time I’d like to continue working on something that I started yesterday
- 14. Just too complicated for the work style we do. I like what it does, if it was just simplified it would be great. ANONYMOUS NPS FEEDBACK “ ”
- 15. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace
- 16. Most users live in space 1
- 17. Mia
- 18. Remove features Dashboard Space navigation Three big rocks
- 19. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace remove features
- 20. Removing something that a team depends on FEAR
- 21. Resume Consume I saw this the other day and I want to find it again I’m interested in what’s happening I’d like to browse my team’s work Alana shared this with me last week I refer to this all the time I’d like to continue working on something that I started yesterday
- 22. Resume Consume I saw this the other day and I want to find it again I’m interested in what’s happening I’d like to browse my team’s work Alana shared this with me last week I refer to this all the time I’d like to continue working on something that I started yesterday
- 23. ! ! very little of the time some of the time most of the time all of the time few of the people some of the people most of the people all of the people
- 24. Status updates
- 25. User menu Create a status List your statuses Lots of prime realestate in the user menu.
- 26. A simple dialog box for creating a text status. User menu Create a status List your statuses
- 27. Another tab in the user’s profile. User menu Create a status List your statuses
- 28. ! ! very little of the time some of the time most of the time all of the time few of the people some of the people most of the people all of the people
- 31. There’s still someone using a low use feature Vendors need love, too Technical debt can be a bit overwhelming So, we learnt some things
- 32. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace new dashboard
- 33. We don’t know much about current dashboard usage FEAR
- 34. Resume Consume I saw this the other day and I want to find it again I’m interested in what’s happening I’d like to browse my team’s work Alana shared this with me last week I refer to this all the time I’d like to continue working on something that I started yesterday
- 35. Resume Consume I saw this the other day and I want to find it again I’m interested in what’s happening I’d like to browse my team’s work Alana shared this with me last week I refer to this all the time I’d like to continue working on something that I started yesterday
- 37. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace experiments
- 38. “My Space” “Space Directory” A dashboard that remembers the space you were in last, and shows you a summary of that space. “My Stuff”
- 39. A dashboard that acts as a landing board for navigating into a space, just like the space directory. “My Space” “Space Directory” “My Stuff”
- 40. A dashboard that was more content-focused, surfacing recent pages, favourite pages, and tasks along with spaces. “My Space” “Space Directory” “My Stuff”
- 42. Spending too little time to polish your experiments can be costly You need to change a lot for people to notice Opt-out rates are a great measure of preference So, we learnt some things
- 43. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace space navigation
- 44. Will our fundamental change to the product help users GSD? FEAR
- 45. Resume Consume I saw this the other day and I want to find it again I’m interested in what’s happening I’d like to browse my team’s work Alana shared this with me last week I refer to this all the time I’d like to continue working on something that I started yesterday
- 46. Resume Consume I saw this the other day and I want to find it again I’m interested in what’s happening I’d like to browse my team’s work Alana shared this with me last week I refer to this all the time I’d like to continue working on something that I started yesterday
- 47. Get Mia back to her space
- 48. Make her space clearer
- 50. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace Be bold, but be right. MATTHEW LAWRENCE, ATLASSIAN “ ”
- 51. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace simplicity, quantified
- 52. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace IRL NPS
- 53. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace NavDex
- 54. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace experiments, again
- 55. sidebar #1 sidebar #2
- 56. Opt-in OFF ON
- 57. beta testers 50k
- 58. Quantitative qual OFF ON Thanks for trying out our new navigation. What did you think? Leave Feedback
- 67. Staged rollout
- 68. Qualitative feedback from A/B testing is gold Opt-in tests get you more than just early adopters Don’t expect a definitive measurement of simplicity So, we learnt some things
- 69. • Big cool statistic • 2,56 9 • Add-Ons in Marketplace
- 70. Takeaways
- 71. 1. Be fearful, it’s healthy
- 72. 2. Know who you’re simplifying for
- 73. 3. Simplicity is a constant battle
- 74. Thank you! SAM TARDIF • TEAM LEAD • ATLASSIAN • @SAMTARDIF