Dale Carnegie Online Learning Programs v1 7

Online
Learning Programs
Train live with certified Dale Carnegie instructors
from the convenience of your home or office!

Dale Carnegie offers a variety of online training options
for individuals or corporate teams
The Dale Carnegie Live Online Experience
Live Online training from Dale Carnegie breaks the mold of lecture-format
webinars – every participant must actively contribute to the session: speaking
to the instructor, chatting with participants, completing activities and much more!
It’s 2-way online engagement like you’ve never experienced!
Copyright © 2014 Dale Carnegie & Associates, Inc. All rights online reserved. Dale Carnegie Online Learning Programs v1.7
- All courses are delivered by a Dale Carnegie Certified Live Online Trainer
- Live Online courses use Adobe Connect. This includes more than just polls and audio discussion – we use
ALL the platform has to offer including text chat, whiteboard activities, breakout rooms, and more!
- Top notch technical support through the use of dedicated program producers
- Access our online learning portal where you can find related course materials and register for other programs
- Course completion certificates available for every Live Online program
Live Online Webinars: $99 each
- 1-Hour virtual instructor-led sessions utilizing chat, whiteboard tools and polling
- Fast-paced interactive exchange of timely skills
- Participants engage through interactive tools addressing outcomes and “How To’s”
Live Online Workshops: $199-$499
- 2-Hour and 3-Hour virtual instructor-led sessions utilizing chat and voice interaction, white
board tools, polling, and breakout rooms
- Skills development with emphasis on relevant business examples and collaboration
- Individualized coaching from the trainer and ongoing feedback from participants
- Breakout Rooms: Participants are given the chance to put skills and new processes to
practice in small groups within the Adobe Connect platform
Live Online Seminars: $1,695
- Includes all of the Workshop features listed above
- Four 3-Hour sessions or Six 2-Hour sessions, held on the same day on four or six consecutive weeks
- Deep-dive skills development boot camps with emphasis on business examples and collaboration
On-Demand Training
- Self-Paced e-learning modules for anytime learning

Live Online Programs by Topic Area
CUSTOMER SERVICE
- Attitudes for Service
- Cross and Up Selling
- Managing Customer Expectations
- Outstanding Customer Service
- Transforming Customer
Complaints into Opportunities
LEADERSHIP DEVELOPMENT
- Analyze Problems and Make
Decisions
- Build a High Performing Virtual
Team
- Coaching for Improved
Performance
- Confident, Assertive, In Charge:
Developing the Attitudes of
Leadership
4-sessions
- Cultivate Power without Being
Intimidating
- Delegation
- Disagree Agreeably
- Dream Big, Focus Small: Achieve
SMARTER Goals
- Getting Results Without Authority
- How to Communicate with
Diplomacy and Tact
4-sessions
- How to Win Friends and
Influence Business People
4-sessions
- Lead Change Effectively
- Leading Across Generations
- Leading Virtual Teams
2-sessions
- Managing Conflict in the
Workplace
- Managing Workplace Stress
- Marshall Goldsmith - What Got
You Here Won’t Get You There
2-sessions
- Meetings that Work
- Negotiations: A Human Relations
Approach
- Performance Reviews That
Motivate
- Powerful Conversations to
Engage Your Workforce
- Present Complex Information
- Remember Names to Build Better
Professional Relationships
- Secrets to Leading with
Assertiveness
- Step Up to Leadership
2-sessions
- Strategic Planning Essentials:
Prepare for Future Success
- Succession Planning for You and
Your Managers
- Time Management
4-sessions
- Trusted Advisor Bootcamp
6-sessions
- Unleash the Power of
Mentoring In your Organization
- Winning Leadership: Engage,
Align, and Get Results
4-sessions
PRESENTATION EFFECTIVENESS
- Compelling Sales Presentations
- How to Present Online
- Present Complex Information
- Present to Persuade
- Present with Impact
- Successful Public Speaking
- Virtual Meetings that Engage
SALES EFFECTIVENESS
- Appeal to Buyer Motives to
Close More Sales
- Building Your Power Team
- Compelling Sales
Presentations
- Cross and Up Selling
- Goal Setting and
Accountability
- How to Cold Call and Build New
Customers
- Managing Customer
Expectations
- Negotiations: A Human
Relations Approach
- Transforming Customer
Complaints into
Opportunities
TEAM MEMBER ENGAGEMENT
- Create Your Work-Life
Breakthrough
- Disagree Agreeably
- Overcoming Workplace
Negativity with Enthusiasm
- Secrets of Motivation
PROCESS IMPROVEMENT
- Analyze Problems and Make
Decisions
- Lead Change Effectively
- Meetings that Work
- Strategic Planning Essentials:
- Succession Planning for You and
Your Managers
1 hour Webinar 2 hour Workshop 3 hour Workshop 6 hour, two session Workshop 12 hour, four or six session Seminar1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
2
2
6 2
2
2
2
2
2
2
2
3 6
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
6
3
3
6
12
12
12
12
12
12
12

Live Online Webinars — 1-Hour Sessions for $99
Appeal to Buyer Motives to Close
More Sales
Effective sales professionals can recognize, accurate-
ly interpret, and respond accordingly to buyer sig-
nals. Learn how to accelerate the decision-making
process by understanding and appealing to hidden
buyer motives, building a sense of urgency and rela-
tionship without undo emphasis on the close.
Build a High Performing
Virtual Team
Dispersed workforces are today’s norm. You can
no longer rely upon the communication and team
building that occurs naturally in face-to-face environ-
ments. This session provides an introduction to the
tools and attitudes necessary for leading effectively
in the digital age.
Create Your Work-Life Breakthrough
Often our lives fall out of balance due to workplace
stress or changes, an accident or injury, an unpredict-
ed event, or even a small worry that grows with each
passing day. This session explores useful tips and
actions that can help you regain your sense of balance.
Disagree Agreeably
Left unresolved, disagreements can waste time and
negatively impact productivity. This session provides
insights into your “hot button” reactions when dealing
with differences of opinion. You’ll also practice ex-
pressing yourself in a way the promotes acceptance,
agreeable outcomes, and improved productivity.
Dream Big, Focus Small: Achieve
SMARTER Goals
Understand your personal obstacles and apply a
proven process for achieving the goals you set your-
self. Learn to focus on small steps and improve your
performance by creating SMARTER goals. Imagine
what you can achieve!
Getting Results without Authority
Great leaders and managers find success through
influence and negotiation, even when dealing with
people and resources they don’t have direct author-
ity over. Learn how to influence others by building
authentic trust, credibility, and respect, thereby gaining
their willing cooperation when you need it most.
How to Present Online
An online presentation delights and influences its
audience only when voice, visuals and technology
come together to deliver an engaging experience.
Distractions are the norm: interactive and powerful-
ly simple presentations are the solution. Break the
mold of boring webinars and see results!
Create Your Work-Life Breakthrough
A more balanced me is a more effective
manager for my company.
—Denise Van, Vice President Operations
COMPUTERIZED MANAGEMENT SERVICE, INC.
Getting Results Without Authority
I liked the pace and the content.
Really enjoyed the presenter’s voice as well.
The Six Questions to Get Results was excellent!
—Christine Essary, Employee and Strategic
Development Manager
TRANSNETYX, INC.
How to Present Online
Very good value...a lot of interactive skills.
It was absolutely wonderful.
—Sharon Redden, Loss Prevention Officer
ATLANTIC CENTRAL

Outstanding Customer Service
Implement an effective process for resolving com-
plaints, and learn key guidelines for dealing with
challenging customers. This session is also perfect
for engaging customers and building loyalty, or
gaining referrals without being pushy.
Performance Reviews that Motivate
Very few people are motivated by criticism. This
session explores ways to conduct RAVE perfor-
mance reviews and plan your performance con-
versations so that staff members feel encouraged,
inspired and ready to exceed expectations.
Powerful Conversations to Engage
Your Workforce
Great leaders are able to find connections with
others by asking the right questions and taking a
sincere interest in employees. As a result, trust is
formed and teamwork comes naturally. Hone the
skills needed to have powerful conversations to
improve professional relationships, build trust, and
get results.
Present Complex Information
As we become more focused specialists in our
fields, we need to understand how to better pres-
ent on topics that audiences consider complex or
full of new information. Learn the best approach
for listeners so that they can more easily receive
the information through sequencing and support
materials.
Present to Persuade
Learn a proven structure for organizing a per-
suasive presentation, identify ways to use audi-
ence-appropriate evidence, and discover other
best practice tips for presenting to persuade.
Present with Impact
Whether you are persuading colleagues, selling to
a client, energizing a team, or pitching an idea to
senior leaders, one presentation can be the differ-
ence between your success and failure. Gain focus
on the visual, vocal, and verbal components of
presentation delivery so that you get the intended
outcome.
Remember Names to Build Better
Professional Relationships
Learn the techniques to help you remember
names when you need them. Your professional re-
lationships determine your future. Find out which
tools and formulas you can use that will help you
remember the name of just about any person you
will ever meet!
Secrets to Leading with
Assertiveness
Successful leaders are assertive leaders – but what
does that mean? And how can someone who isn’t
naturally assertive become an effective leader?
This session illustrates the differences between
assertive behavior and aggressive behavior, and
will help you to become a better leader by consid-
ering the rights, needs, and wants of others in the
organization.
Succession Planning for You and
Your Managers
Many leaders in key positions are becoming
eligible for retirement. How will you replenish
your talent pool and build leadership capacity? If
Live Online Webinars — 1-Hour Sessions for $99 (continued)
Performance Reviews that Motivate
Good pace, well organized. I will be a better
evaluator because of it.
—Katey Bergk, Development Manager
RCG

you’re unsure where to begin, or are looking for
a fresh approach to speed up the process, this
session is for you.
Virtual Meetings That Engage
Want to get serious about your meeting facilitation
skills? This session covers the three components
of an effective online meeting leadership strategy:
pre-meeting planning, managing the meeting,
and post-meeting follow-up. Experience meeting
activities and analyze the tools used to make them
energizing.
Live Online Webinars — 1-Hour Sessions for $99 (continued)
Live Online Workshops — 2-Hour/1 Session Workshops for $199
Building Your Power Team
Leaders have the ability to identify and retain
the right talent. Learn to make the right hiring
decisions, then utilize approaches to motivate your
team to achieve and sustain top performance.
Coaching for Improved Performance
Learn effective coaching techniques and other
tools to help close the gap between expected
performance and actual results. After completing
this session, you’ll coach for improved perfor-
mance by following a step-by-step process and
use the appraisal meeting to focus on future
growth and training for others.
Goal Setting and Accountability
This sales leadership workshop will help you create
a culture of high performance by instilling team
the importance of production and development
goals. Learn tips to build employee engagement
that drives positive sales outcomes, and best
practices for holding people accountable to the
agreed-upon goals.
Leading Across Generations
Get attitudinal insights and tools to help you turn
the skills that each generation brings to the table
into powerful performance drivers. Learn the ap-
proaches that will most often help you lead mem-
bers of each generation, resulting in an engaging
and productive work environment for everyone.
Lead Change Effectively
Examine the challenges of change leadership and
the mistakes that often result. In this session you’ll
discover proven leadership principles to steer
through times of change, including managing your
own reactions. You’ll draft a change leadership
plan and become organized to face any transition.
Meetings that Work
An effective meeting should leave the participants
feeling productive, energized, and prepared to tack-
le any action or project. Explore how you can gain
the cooperation of others, and become a catalyst for
positive outcomes in every meeting you attend.
Coaching for Improved Performance
A boost in my motivation to coach in an
effective positive way.
—JDeb Mihelich, Supervisor
ALLINA HEALTH

Negotiations: A Human Relations Approach
Strengthen relationships and strike a “win-win”
agreement. Effective leaders and sales profession-
als are also effective negotiators. Learn to apply
a proven negotiations process to build rapport,
analyze others’ needs, bargain in good faith, and
ensure that future interactions will be positive!.
Secrets of Motivation
To achieve your strategic objectives, you first need
to learn what motivates employees to work to
their full potential. Become a leader who is known
for getting results through people. This session ex-
plains how to build effective relationships, encour-
age commitment, and harness innovation in your
work environment.
Unleash the Power of Mentoring In
your Organization
Mentoring programs can help your organization to
identify opportunities for professional growth and
assist in succession planning. Learn how to plan
and execute an effective program that will foster
an encouraging, supportive work environment for
staff of all experience levels.
Live Online Workshops — 2-Hour/1 Session Workshops for $199 (continued)
I like that the training was very interactive.
I believe this class gave practical and easy tips
that can be applied in many situations.
—Otelia Hudson, ISS Project Coordinator
COCA-COLA BOTTLING CO. CONSOLIDATED
Analyze Problems and Make
Decisions
The ability to analyze issues and get to root causes
are the stuff that office legends are made of. This
workshop highlights several different problem
solving tools and methods for gathering and
analyzing data to make the process efficient and
interactive; with stress management to ensure
sound decision-making.
Attitudes for Service
Exceptional service drives customer loyalty and
creates client-champions for your organization,
while service mishaps and perceived slights may
result in a bad customer experience or worse – a
lost customer. Become responsible for the attitude
you convey every time you interact with customers.
Compelling Sales Presentations
Ramp up your closing ratios with Jeffrey Gitomer.
This live on-line program is a blend of time tested
Dale Carnegie presentation principles and sales
methodologies; and the knowledge and expertise
of sales authority and author, Jeffrey Gitomer. Reig-
nite your confidence and passion for your product!
Live Online Workshops — 3-Hour/1 Session Workshops for $299
I will now be able to go back to my current role
empowered and more knowledgeable when it
comes to assisting my customers.
—Curtis Cromwell, Team Lead
CRI CANADA

Cross and Up Selling
By posing the right questions and suggestions,
you can significantly increase existing custom-
ers’ overall purchase level, add revenue to your
company’s top-line, and satisfy your client all at the
same time. This workshop helps you uncover your
customer’s unarticulated needs and offer consulta-
tive solutions.
Cultivate Power without Being
Intimidating
Part of successful organizational leadership is
having the ability to assert the power of your
position without intimidating others to the point
where they are hesitant to take initiative. Learn to
modulate your emotional reactions, build trust,
and become a catalyst for beneficial outcomes.
Delegation
Effective delegation helps develop individuals and
achieve specific organizational outcomes without
being perceived as “dumping.” Identify who is
ready for delegation using a collaborative process,
and become prepared to determine “who will do
what, when, and to what standard?” in your day-
to-day role.
How to Cold Call and Build New
Customers
As soon as a prospect figures out you’re a sales
person, the immediate responses are “no bud-
get,” “we’re in a purchasing freeze”, or “call me
in six months if things are any better.” Get your
value proposition in front of the prospect in such a
compelling way that you turn off the “no” re-
sponse before it starts.
Managing Conflict in the Workplace
Nothing can destroy productivity, derail projects,
and damage your reputation faster than work-
place conflict. Learn to diagnose conflict before
it intensifies, apply appropriate conflict resolution
techniques to specific situations, and remain
poised when tension is high.
Managing Customer Expectations
Examine ways that you can exceed your custom-
ers’ expectations by setting, monitoring, and influ-
encing their expectations. Determine their initial
expectations and the reasons for each, then set
realistic expectations with the customer, following
an ongoing and consistent process to manage
progress.
Managing Workplace Stress
You can do something about the destructive
forces of stress in the workplace. Learn to assess
your current reactions to stress so that you can
stop worrying and start working up to your full
potential.
Live Online Workshops — 3-Hour/1 Session Workshops for $299 (continued)
How to Cold Call and Build New Customers
The interactive technology used was incredible.
Being able to break up into small groups and
share was very helpful. Well done.
—Christopher Lacy, Senior Associate
KENSINGTON INTERNATIONAL
Compelling Sales Presentations
Well worth the money and time invested.
—Steve Floe, Territory Manager
SKYJACK MANUFACTURING
Delegation
Well paced. Examples were relevant. Easy to
maneuver through the training. I feel more
confident in my abilities to delegate correctly.
—Crystal Hollinger, Community Manager
CAMDEN PROPERTY TRUST

Overcoming Workplace Negativity
with Enthusiasm
Contagious negative attitudes impact perfor-
mance and decision-making. But enthusiasm and
positive attitudes spread just as quickly and affect
performance just as much. Learn specific tech-
niques for dealing with that burned-out feeling so
that you can lead with confidence and enthusiasm.
Strategic Planning Essentials:
Most of us do not need to be convinced about the
importance of planning. Research and anecdotal
examples abound describing organizations that
have thrived or failed due to adequate or inade-
quate planning. But success takes more than plan-
ning – it requires new ways of thinking about who
we are as organizations. You can either create your
own destiny or be at the mercy of the moment. In
this three-hour Live Online workshop, participants
will learn the essentials of strategic planning and
prepare their organization for future success.
Successful Public Speaking
Learn foolproof methods to go from a nervous
novice into a confident presenter. Dale Carne-
gie believed that public speaking is a skill to be
learned, not an inborn trait. Acquire the tools that
you need to speak confidently at your next meet-
ing or presentation!
Transforming Customer Complaints
into Opportunities
This session will help you identify root causes
behind complaints, explore the emotional and
rational elements, and find ways you can reduce
the number and type of complaints. You’ll get nu-
merous tips for keeping a positive attitude, even
when dealing with difficult people and issues.
Leading Virtual Teams
This workshop addresses the challenges of man-
aging a team remotely and how to best overcome
them. Discover the most effective strategies for
holding meetings, communicating, and engaging
your team through a virtual medium.
Marshall Goldsmith - What Got You
Here Won’t Get You There
Dale Carnegie is excited to partner with Marshall
Goldsmith to make one of the most effective man-
agement development methodologies available
online! Identify 20 of the most common interper-
sonal challenges often found in leadership behav-
ior and apply a proven process for overcoming
them. [Free book included.]
Step Up to Leadership
Great managers develop high-performance teams
that get results because they know how to lead a
team, not just manage it. Smooth your transition
from individual contributor to supervisor and learn
the basics like delegation, time management, and
performance appraisal techniques.
Live Online Workshops — 3-Hour/1 Session Workshops $299 (continued)
Live Online Workshops — 3-Hour/2 Session Workshop for $499
Very easy to follow.
Highly recommended your class.
—Stacy Mellor,
Business Development and Marketing Manager
MIRACLE - EAR
Step Up To Leadership
I liked the ability to get involved, and great
examples given. Online Training is a great way
to be able to grow your skills to better qualify
for positions higher up.
—A. Lockhart, Fleet Manager
EASSONS TRANSPORT

Confident, Assertive, In Charge:
Developing the Attitudes of
Leadership 4-sessions
The extent to which you will be successful as a
leader is conditioned on your ability to influence
others at all levels of your organization. Tap into
your latent power, unleash your hidden reservoir
of confidence and enthusiasm, and build your
visibility in the organization.
How to Communicate with
Diplomacy and Tact 4-sessions
Knowing what to say and how to say it -- at exactly
the right moment -- is perhaps the single most
import skill to influence people and drive results.
Gain a flexible communication style, develop the
skills to disagree agreeably, and communicate
more effectively through active listening.
How to Win Friends and Influence
Business People 4-sessions
Our flagship program will help you achieve results
by communicating professionally and confidently
in business situations. Become effective express-
ing your ideas in ways that are heard, and will
help you generate enthusiasm from managers,
co-workers, staff, and clients.
Time Management 4-sessions
Stop stressing out due to unrealistic demands
on your time. This program conveys practical
techniques to help you focus on results, not tasks.
Undo destructive habits and consciously choose to
establish healthy, productive habits that will yield
benefits to last a lifetime.
Trusted Advisor Bootcamp 6-sessions
Overcome one of the biggest challenges that
shared services (such as HR, IT, Finance and
Accounting, as well as consultative sales people)
face in organizations today – being viewed as a
transactional or commodity resource versus a true
business partner. Included are such key elements
as: developing rapport and trust, designing
solutions that advance stakeholders’ strategies,
strengthening leadership and influence, managing
resistance and conflict, and more.
Winning Leadership: Engage, Align,
and Get Results 4-sessions
The best leaders adapt and lead by example,
creating an environment of engagement and
accountability for their teams. Learn how to stop
managing and start leading; to stop pushing and
start pulling. Develop and practice the skill set of
the modern leader, making you a vital part of your
organization’s future.
Time Management
This info is extremely valuable - I wish I would
have taken this sooner.
—Lisa Archibeque, Regional Sales Manager
PHILADELPHIA INSURANCE CO
How to Win Friends and
Influence Business People
Trainers were fantastic. Kept group engaged
and made it personal. Nice job!
—Jennifer Radke, VP of Business Development
NATIONAL INSTITUTE FOR SOCIAL MEDIA
Confident, Assertive, In Charge
The course was very fluid and very well prepared.
It far exceeded my expectations in terms of both
content and presentation!
—Drew Boyer, Senior Application Engineer
MODINE MANUFACTURING COMPANY
Live Online Seminars — Four 3-Hour Sessions and Six 2-Hour sessions for $1,695

Presentations That Influence People
This powerful self-paced program that enables
you to create a complete persuasive presenta-
tion online from concept to printout. A certified
Dale Carnegie Trainer teaches you by video in
segments while you build your presentation. The
Trainer directs you to test your knowledge with
a brief quiz and other interactive exercises. You
complete the course and build an entire presenta-
tion in one hour or less!
Communicate to Lead - Module 1 -
Types of Communication
In this session we analyze the different commu-
nication types and commit to applying the right
type of communication in the appropriate busi-
ness setting. Improve your relationships, impact
and influence on others by understanding and
applying these key concepts.
Communication Filters
Our communication is impaired by different forms
of “filtering.” These filters affect our ability to
get our message across clearly. In addition, they
impede the message that is being communicated
from others to us. Learn to identify and manage fil-
ters to be role models of effective communication.
Levels of Listening
Some elements of interaction we can control;
some we cannot. One of the things in our control
is our ability to listen attentively and empathetical-
ly. As leaders, we can have a profound impact on
our employees and the culture of the organization
by increasing our levels of listening.
Self-Paced Courses
Animated Carnegie Tales Videos
Carnegie Tales: Secrets of Success in the Digital Age (Animated Short Video Collection)
These ten short video animations are common, humorous scenes from the digital age that illustrate
principles and provide tips you can apply to improve your relationships, influence and success.
1. Introduction
2. Expand your influence
3. Advance your career by
surrendering the credit
4. Win friends by becoming genuinely
interested
5. Lead others more effectively
6. Expand your leadership influence
7. Improve accountability and results
8. Improve employee engagement
9. Advance your career through
emotional savvy
10. Magnify Improvement

Private Live Online Program Options
In addition to the public programs listed above, private and custom sessions are also available for your
team or organization. The topics available are listed below. Further, Dale Carnegie Training has offices
in more than 80 countries worldwide, which collectively employ over 2,500 certified trainers, so you can
combine traditional in-person classes with Live Online delivery to achieve a consistent, standardized
approach for a globally dispersed workforce.
CUSTOMER SERVICE:
Coaching a Service Team
Complaint Resolution
Create Loyal Customers
Cross and Up Selling
Customer Follow Through
Customer Value Solutions
Effective First Impressions
Generate Customer Interest
Internal Customer Service
Manage Customer Expectations
Overcome Obstacles to Customer Service
Referrals
Service to Sales
Telephone Skills – Inbound
Telephone Skills – Outbound
Telephone Skills: Inbound and Outbound
LEADERSHIP DEVELOPMENT:
Build Trust, Credibility, Respect
Building Employee Engagement
Business Professionalism 101
Coaching Approaches
Coach for Performance Improvement
Communicate to Lead
Confident, Assertive, In Charge
Conflict Management
Delegation
Developing Personal Leadership
Ethical Leadership
Focus and Discipline
Handle Mistakes
How to Communicate with Diplomacy and Tact
How to Win Friends and Influence Business
People
Lead Effective Meetings
Leadership Communications
Leading Strong Teams
Leadership Styles and Tendencies
Leadership Training for Managers
Leading Virtual Teams
Managing Conflict in the Workplace
Managing Up
Managing Workplace Stress
Marshall Goldsmith:
What Got You Here Won’t Get You There
Mentorship: Creating a Partnership
Mentorship: Launching an Initiative
Motivation
Motivational Leadership
Multi-tasking
Network through Community Service
Network to Build Business Connections
Networking to Build Your Personal Brand
Networking to Promote Your Organization
New Employee Orientation
Performance Appraisal
Performance Defined
Planning
Share the Glory
Step up to Leadership
Strategic Planning
Succession Planning
Talent Selection: Developing Criteria and
Screening
Talent Selection: Interviewing Skills
Time Control to Work on Your Business
Time Management
Unleash the Power of Mentoring in Your Orga-
nization
Vision, Mission, Values
Visionary Leadership
PRESENTATION EFFECTIVENESS:
Coaching for Skill Development
Confrontational Questions
Creating Organizational Impact
Energize Your Virtual Meeting
Facilitate for Group Results
Feedback: Supportive and Corrective
How To Present Online
Interpersonal Skills for Facilitators
Kickoff to Online Learning
Planning Presentations
Present to Gain Input
Present to Inform
Present to Persuade
Presenting as a Team
Presenting to a Team
Presenting with Impact
Presenting with Visual Impact
Training Design and Evaluation
Vocal Skills and Body Language
PROCESS IMPROVEMENT:
Adjust to Change
Analyze Problems and Make Decisions
Change Engagement
Identify Problems and Think Creatively
Innovation
Lead Change without Authority
Make Decisions and Gain Cooperation
Manage Change Effectively
Process Improvement
Project Planning
Strategic Reasoning for Problem Solving
Team Change Engagement
Team Problem Solving and Decision Making
SALES EFFECTIVENESS:
Account Development
Accountability
Building Your Power Team
Coaching for Peak Performance
Coaching Salespeople
Commitment Strategies
Compelling Sales Presentation
Establish Return on Investment
Foundation for Consultative Selling
Generate Interest Through Informed Discovery
Hiring Salespeople
How to Cold Call and Build New Customers
Interest
Master the Selling Process
Motive and Commitment
Negotiations: Analysis
Negotiations: Bargaining and Agreement
Negotiations: Collaborate to Win
Negotiations: Leveraging Personality Styles
Negotiations Mastery
Negotiations: Presentation
Overcoming Objections
People, Process and Results
Pipeline and Territory Management
Presenting Solutions to Buying Teams
Prospecting Strategies
Rapport
Rapport: Becoming a Trusted Advisor
Recruiting Salespeople
Resilient Leadership
Sales Leadership Attitude
Sales Leadership Roadmap
Sales Meetings
Sales Performance Defined
Solution
Successful Sales Leadership
Tools and Tactics for Sales Leaders
Uncover Sales Opportunities
PRESENTATION EFFECTIVENESS:
Avoid Burnout
Being a Contributing Team Member
Bringing Conflict Into the Open
Communicating Across Generations
Communicate with Different Personality Styles
Conflict as a Growth Opportunity
Conflict - Maintaining Emotional Control
Conflict Mediation
Conflict to Collaboration
Dealing with Difficult Team Members
Disagree Agreeably
Diversity: Global Travel and Culture
Emotional Control
Ending a Successful Team
Establishing an Effective Team
External Partnerships
Foundation for Success
How to Remember Just About Anything
Internal Conflict Resolution
Interpersonal Competence: Best Practices
Interpersonal Competence: Connect with Others
Interpersonal Competence: Enhance Teamwork
Interpersonal Competence for Career Growth
Interpersonal Competence: Influence Change
Keep Stress and Worry in Perspective
Leveraging Diversity
Listening Skills for Boosting Communication
Managing Across Generations
Managing Diversity
Overcoming Workplace Negativity w/Enthusiasm
Secrets of Motivation
Staying Positive in the Face of Lay Offs
Stress Management Best Practices
Stress Reduction through New Work Habits
Sustaining Measurable Success
Team Building
Team Building Basics
Understanding Diversity
Understanding Generational Diversity
Valuing Diversity
Work-Life Balance
Work with Difficult People

Dale Carnegie Online Learning Programs v1 7

Recommandé

Recommandé

Contenu connexe

En vedette

En vedette (20)

Dale Carnegie Online Learning Programs v1 7