1. Olafusi Oluwabukola Grace
Phone+2347037069321 Email: olafusigrace@yahoo.com, Address: 58 Church Street, Jakande Estate, Isolo, Lagos
O B J E C T I V E
Pursue my passion in a customer service and solving people problem in a reputable company where
I can maximize my customer-service experience and communication skills, utilize my background in
ICT and Sales to the benefit of the organization I work with.
WORK EXPERIENCE
Human Resource /Customer Service Officer, Fortune Careers Limited
August 2016 – Date
 Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
 Maintains financial accounts by processing customer adjustments.
 Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
 Prepares product or service reports by collecting and analyzing customer information.
 Contributes to team effort by accomplishing related results as needed.
Customer Relation Officer, Medpro Global Resources
December 2015 – July 2016
Handles customer problems; deal with returns, exchanges and refunds; and assist customers in
locating and selecting items. Answers questions about customers' accounts and helping to fix
dilemmas. handle complaints, process orders, and provide information about an organization’s
products and services
ICT Teacher, NYSC / Christ African Church Middle School, Gbodofun, Osogbo, Osun State
August 2014 – July 2015
• Taught the student computer science according to the junior secondary school curriculum.
• Also head the extra-curriculum activity press club
Intern, Advance System Technology Limited (AS-TECH)
April 2012 – September 2012
• Assist in Installation, Upgrading, Maintenance, Testing and Troubleshooting of
Computers, Networking Devices etc
• Installation of Local Area Network (LAN) and Wide Area Network (WAN)

2. • Sales of Computer Accessories and customer services.
E D U C A T I O N A L Q U A L I F I C A T I O N
2015 NYSC Certificate (Osun State)
2013 Federal University of Technology, Akure. B – Tech. Computer Science
2006 African Church Model College, Ifako Agege West African Senior Secondary
School Certificate (SSCE)
LEADERSHIP EXPERIENCE
Financial Secretary, NACOSS, National Association of Computer Science Student
September2010– June2011
Assistance Presiding Officer 1, Independent National Electronic Commission, INEC, March – April
2015
S K I L L S
Team player, result oriented and time management and excellent interpersonal skills
Self-driven, innovative, focused and highly disciplined
Strategic abilities, Strong written and verbal communication skills
Strong analytical and problem solving skill
Sales, Marketing and Customer service
Software and Web Development - Dreamweaver, Adobe Fireworks, Swishmax, Java
Database Management System - Microsoft Access and MySQL
Desktop Publishing - Microsoft Office Suites
Networking, System Administration and Troubleshooting
P E R S O N A L I N F O R M A T I O N
DATE OF BIRTH: 31st January, 1990
STATE OF ORIGIN: Ondo State
INTEREST: Reading, Meeting People, Making Research.
R E F E R E E S
DR O. Obe Mr. Olushola Ogunlana
Senior Lecturer Technical
Federal Univ. of Technology Akure (FUTA) Royal Exchange Prudential Life
Plc
+234-(0)8160850093 +234-(0)7030208759
oluobes@gmail.com shola.ogunlana@royalexchange
plc.com