1. Commercial in Confidence 1
Enterprise Security Services
Symantec ™ Web Content Service
Managed staff access to inappropriate or malicious web based content
Overview
Organisations around the world provide the
Internet for staff to perform their work.
Unfortunately a large amount of content available
through this medium contains viruses and
illegal or inappropriate content.
During Jul to Dec 2004, 7360 new viruses and
worms were detected, an increase of 64% on
the previous 6 months, and a 300% increase over
the same period the previous year. (Source:
Symantec Internet Security Threat Report VII)
There is no debate and numerous examples
within organisations where content containing
illegal or inappropriate content has created legal
and complex HR issues. Organisations
continue to set policy and attempt to educate
staff. However traditional approaches have not
been as effective as management would like.
To effectively address the issue, you need an
approach which will continuously monitor and
screen content being accessed by staff according
to your corporate policy.
Symantec Web Content Control Service (SWCS)
manages this business risk for your organisation.
This service manages all inappropriate, offensive,
illegal and malicious content which staff may
access. Figure 1 highlights this model.
Figure 1 - Web Content Control Overview
This service leverages people, process and
technology to deliver a capability which is more
effective and cost effective than an organisation
can provided with internal resources.
Key Benefits
The key benefits to your organisation are:
Reduce HR & legal issues – Stop
inappropriate and offensive content being
accessed by staff.
Reduce operational costs – Lower cost than
companies can provide internally.
All year round protection – 24 hours a day,
365 days a year the service monitors and
protects your business.
Guaranteed service – Backed by Symantec
Service Level Agreements (SLA).
Predictable cost model – Fixed fee per
month service based on the number of users
with no capital costs.
Complete visibility – With direct access to
management analysis and reporting tools,
clients can view status and important statistical
information from anywhere they choose.
Key Features
Key features of the Symantec Compliance
Management service are:
Complete coverage – Coverage across all
your mobile, desktop and server environments.
Vendor independent – Manage Symantec,
heterogeneous, or other major vendor
products.
24 hour incident response capability –
The service is monitored on a 24 hour, 365
day basis with a team ready to respond and
manage issues.
Management Dashboard – A secure
management portal to view status of service.
Reporting – Regular reporting to
management on service metrics and security
statistics.
Service desk integration – Automatic
ticketing integration with Peregrine and
Remedy service desks.
Fixed contracts – Fixed price agreements
based on 3, 4 and 5 year periods.

2. Commercial in Confidence 2
Enterprise Security Services
Symantec ™ Web Content Service
Managed staff access to inappropriate or malicious web based content
Our Approach
As the approach is not product driven, Symantec
take a methodical process oriented approach to
ensure success. This involves:
An analysis of the customer’s current network
and internal processes.
Establishment of a transition plan for moving
to the new service.
Design, build, test and transition to the
service.
Perform reporting, maintenance, monitoring
and incident response services ongoing.
To achieving this in a cost effective manner,
Symantec:
Establishes automated processes and
capability through world leading technology.
Utilises the best industry experts to rapidly
and efficiently manage the service.
Symantec ensures this approach is globally
consistent and repeatable with a quality outcome
by:
Using Symantec tried and tested practices
integrated into your business processes.
Establishment of automated tools to manage
the content flowing between staff and the
outside world.
Simply put, all year round Symantec utilise best of
breed technology, expert people and proven
processes to establish an integrated management
practice. This approach can be demonstrated by
Figure 2.
Figure 2 - Symantec's approach
Symantec establishes and maintains three
important activities around this service:
1. 24 by 7 monitoring and incident
response – Automated services track and
notify our incident response teams of potential
and actual issues.
2. Management reports – Baseline and trend
reporting for operational and executive
management.
3. Workflow management – Automated
remediation and activity tracking integrated
into major helpdesk ticketing systems (e.g.:
Peregrine, Remedy etc).
These activities are delivered by expert staff
trained and experienced in security risk
management to ensure relevance to your business.
About Symantec
Symantec is the global leader in information
security providing services designed to help mid-
sized businesses and large enterprises secure and
manage their IT infrastructure.
Symantec Australia Head Quarters
Riverside Corporate Park
Level 2, 1 Julius Avenue
North Ryde NSW 2113
More Information
Telstra/KAZ Account Manager
Richard Dufty
Email: richard_dufty@symantec.com
Phone: 02 8220 7035
Mobile: 0414 754 325
Telstra/KAZ Business Development Manager
Glenn Hurn
Email: glenn_hurn@symantec.com
Phone: 03 9864 2629
Mobile: 0407 775 672