Competing for customer retention is a relay sprint. If your suppliers falls short, you may not be able to meet your delivery deadlines. This infographic based on results from Strategic Source and Sell Survey: On-time performance looks at how your supplier on-time performance may win — or cost — you customers. View the full results from the Stategic Source and Sell Survey. http://gt-us.co/13mvpm9

1. Strategic Source & Sell Survey: On-time performance
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additional information on the issues discussed, consult a Grant Thornton LLP client service partner or another qualified professional.
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The race for CUSTOMER LOYALTY
starts with fit suppliers
Get your suppliers on board with this
5-POINT VENDOR FITNESS PROGRAM
Set the bar high and talk about penalties.
Hold your suppliers accountable to set expectations.
Take the pulse regularly by tracking supplier metrics.
Warm up replacements in case suppliers drop out of the race.
Tweak internal processes and share insights with suppliers.
4 reasons why JIT works
1. Synched production schedule
and worker costs
2. Strong links with suppliers
3. Improved flow of goods
4. Less storage costs
On-time* suppliers help you keep 8 out of every 10 customers.
*On-time delivery rate was 50% or more.
Booster: Just-in-time (JIT) deliveries
Only 30% of respondents rely on JIT.
Suppliers are late
Lose 1 in 3 clients if the supplier is late more than half the time.
Loyalty
penalty
#1
“On average, it will cost you 6-7 times more to get a new customer than to keep one.”
Brian
Larsh
Advisory Services Director
Grant Thornton LLP
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When
things go right
When
things go wrong
You are late
Lose 1 in 2 clients if you are late more than half the time.
Loyalty
penalty
#2
FINISH
LINE
possible
solution
START
LINE