Often we are asked how we go about appointing a virtual assistant, so we have provided a sample VA job description we used. Note, however, that we have designed this document for our use, therefore you will need to tailor this to your job requirements to better suit your needs. See our complete guide to appointing a virtual assistant. http://guntherandassociates.com.au/guide-to-appointing-a-virtual-assistant/

1. POSITION DESCRIPTION
Position
Virtual Assistant
Name
[Name]
Supervisor
[Name]
Function
Administration
Primary Position Objectives
The Virtual Assistantwill fill the role of Personal Assistant to the principal of the practice.
Position Responsibilities
Key Responsibilities
Brief Description of Duties
Administration
Procedures
Responsible for providing, developing and maintaining efficient and
confidential administrative support to the principal of the practice. This
position operates with a high degree of independence in performing the duties
of the position while maintaining open communication with the principal of
the business and the office manager.
Ensure assigned tasks are completed within specified timeframe and with a
minimum number of errors or omissions.
Maintenance of the CRM and ensuring all information is recorded, updated
and accurate at all times.
Preparation of timely and accurate presentations and reports using Microsoft
office applications including Word, Power Point and Excel.
Marketing
Management of social media accounts platforms (Facebook, Twitter, LinkedIn,
Youtube)
Basic website maintenance and blog management
Preparation of monthly newsletter
Position Competencies
Key Competencies
Performance Standards/Results
Effective
Communication
Presents information both clearly and concisely and regularly confirms correct
interpretation of information.
Very high standard of communication skills both written and oral for the
presentation of facts and ideas.
Written communication must be clear, concise, easy to read and comprehend.
Organisation of Work
Demonstrates the ability to handle several projects simultaneously.
Implements the key principles of time management, task allocation and
priority assignment in addition to personal organisation.
Continually seek ways to improve the service provided via development of
professional skills and personal growth.
Initiates and responds to suggestions for improving service.
Greg Gunther and Associates
Toowoomba | PO Box 1222 Toowoomba 4350
Brisbane | 1072/18 Manning Street Milton 4064
m +61 418987252
egreggunther@guntherandassociates.com.au
w www.guntherandassociates.com.au

2. Position Interface (People that you liaise with on a regular basis)
Office Manager
Accounts manager
General Manager
Principal of the business
Position Requirements / Selection Criteria
Essential Knowledge, Skills and Abilities
Extensive computer and internet literacy
Prior experience in an administration role
Attention to detail and a high level of accuracy in all output
Proficiency with advanced Microsoft Office applications including Word, Power Point and Excel
Desirable
Prior experience in preparing newsletters
Experience in website and blog management
Experience in customer service
Skills and Abilities
Skill /Ability
Level of Importance to Position
[High, Medium, Low]
1.
Communication – Written
High
2.
Communication – Oral
Medium
3.
Problem Solving
Medium
4.
Ability to make decisions
Medium
5.
Ability to take direction
High
6.
Knowledge of Client Management Database
High
7.
Ability to prioritise and manage tasks
High
8.
Computing Skills
High
9.
Typing Skills - speed and accuracy
High
10. Contribution to Business Continual Improvement
Medium
Key objectives over the next 6 months
Greg Gunther and Associates
Toowoomba | PO Box 1222 Toowoomba 4350
Brisbane | 1072/18 Manning Street Milton 4064
m +61 418987252
egreggunther@guntherandassociates.com.au
w www.guntherandassociates.com.au

3. Incumbent Approval
[Name & Signature]
Date
Supervisor Approval
[Name & Signature]
Date
HR Approval
[Name & Signature]
Date
Greg Gunther and Associates
Toowoomba | PO Box 1222 Toowoomba 4350
Brisbane | 1072/18 Manning Street Milton 4064
m +61 418987252
egreggunther@guntherandassociates.com.au
w www.guntherandassociates.com.au