1. GREGORY M. HARRIS
825 N. 7th
Street (267) 408-0827
Philadelphia, PA 19123 mrharris210@yahoo.com
SUMMARY
Thoroughly experienced in all aspects regarding Mail Center Management and Mail Service Divisions. Strong
customerservice skills.Expertinthe operationandfunctionsof mail centerequipment.Teamplayerandleader.
Experienced in problem resolution, troubleshooting equipment, and writing reports. Supervise and train
employees, and coordinate inner-departmental projects. Prioritize and direct daily work flow. Exceptional
communication skills. Oversee employee daily assignments. Familiar with all package procedures of USPS, UPS,
FED EX, and Airborne companies.
PROFESSIONAL EXPERIENCE
FEDERAL RESERVE BANK OF PHILADELPHIA, Philadelphia, PA 1999-2015
Operational Generalist
Verifyandsettle transactionsrelatedtomovementof valuablesbypreparingunit/departmentalproof sheets.
Verifyandsettle financial transactionsagainst source documentsanddetermine course of actionneededby
investigatingdifferencesandmakingadjustments. Inspectconditionof incomingdivisionalsuppliesandother
materialsbyverifyingquantityof stockreceivedtoappropriate orderrequisition;reportdiscrepanciesand/or
damagesto supervisor.Store suppliesinestablishedlocations;monitorandmaintainadequateinventoriesof
paper,envelopes,inserts,etc.,andreportneedtoreplenishstocktosupervisor.Maintainappearance of
rooms/areasinwhichsuppliesare stored. Packrecordsfor shipmenttorecords’center.Maybe assignedto
othermiscellaneousdutiesthroughoutdepartmentsuchasshreddingof classifiedinformation. Operate
terminal/personalcomputerandotheroffice processingequipmentnecessarytocomplete work.
● Participate inCustodyControl Accountabilityteams.Keepabreastof andadhere topertinentInformation
Security,CustodyControls,Financial Controls,anddepartmentpoliciesandprocedures.
● Assistdepartmentbyperformingassignmentsrequiringbroadknowledgeof divisiontransactions,suchas
investigatingoutof balance conditions,researchingoperationalproblems,andpreparingunitsettlements
and variousactivityreportstorecorddailyworkflow.
● Performsmostcomplex postage metersandindependentproof settlementsandassistsinresolving
settlementdiscrepancies.
● Sorts,open,process,anddeliversincomingmail fromthe U.S.Postal Service andothercarriers.Prepares
outgoingmail forthe USPS and FedEx.Leadsstaff inpreparingbulk
FIRST UNIONBANK, Philadelphia, PA 1989-1999
Mail Processor III
Supervisedmailroomstaff anddelegateddepartmentalassignments. Trainednew employeesandprioritized
workflow. Coordinatedinner-departmental projects. Ensuredtransportof internal/external mailtovarious
banklocations. Managedhighvolume of Departmental CustomerService. Assistedvariousdepartmentswith
mail questionsorproblems
● Responsible forhandlingandmanagingthe internal andexternal mail deliverysystemwithinacompany
● Distributedincomingmail fromshipmentsandpostal deliverytovariousdepartmentsof the organization
● Processedoutgoingshipmentsandspecial deliverypackagestovariousdestinations
● Sortedand organizedoutgoingandincomingmail
● Responsible forprovingqualitycustomerservice toemployees
● Providedmail deliveryinstructionstootheremployees
● Packagedmaterialsinanefficientmanner

2. PAGE 2 GREGORY M.HARRIS
267-408-0827
EDUCATION
Diploma,AcademicStudies,BenjaminFranklinHighSchool, Philadelphia,PA
PROFESSIONAL DEVELOPMENT
Dale Carnegie
TECHNICAL SKILLS
Equipment:Expertoperatorof variousinsertersthatinclude:Bell & Howell MB2000, 8316, DuploMD 350, Secap
DP800, Pitney Bowes Galaxy 210, Pitney Bowes Smart Mailer.
Computer:WindowsXP,MicrosoftWord andExcel,LotusNotes.
REFERENCES:
REFERENCES AVAILABLE UPON REQUEST