Project Manager Profile

1. GULAM G. SIDDIQUI
Senior Project & Program Manager - iGNIIT, ITIL (V3),
Phone +91-962 019 6060 Email – gulamabc@gmail.com
Presently posted at BTMU site in New Delhi, India as IT Program Manager to use IT
Infrastructure Management experience in Project & Program Management (DC, NW,
Relocation), Delivery Management, Vendor Management to meet client goals and requirements.
Professional Summary
 An astute ITIL certified professional with around 05+ years of experience in Program &
Project management with large teams in the IT Service Industry.
 Strong project/program management experience in delivering software solutions
within the Financial Trading / Capital Markets industry.
 Extensive experience of leading technology projects (DC, NW, App) and managing
large teams across multiple lifecycles through business and technical design
phase.
 Proven capability of leading a team of several delivery support functions like risk
management, PMI and ITIL, GDF pool adoption, etc.
 Overall has a solid knowledge of IT Infrastructure management (DC, NW, APP).
Able to compare and contrast different practices.
 Strong change management experience, proven experience in driving changes.
 Extensive experience in managing object oriented design projects and
methodologies desired.
 Extensive experience with PMI PMP methodologies.
 Strong commitment to quality.
 5+ years of experience in managing small, medium and large sized projects and programs
valued between $3 million to $50 million.
 Experienced in IT infrastructure budget analysis, outsourcing strategies, resource
management, Vendor management and contract management (forecasting, P&L, costing).
 Proficient in the use of project management support tools to plan and control projects.
 Excellent interpersonal skills in communications, client relations, and negotiation &
escalation. Proven ability to deliver high quality IT services on schedule and under budget.
 Excels at communicating with stakeholders to provide accurate reporting and information
regarding the ongoing project risks and initiatives.
 Understands the linkages and balance between delivery, quality, productivity,
client expectations, scope.
 Strong coaching/teaching drive, can coach and guide people to higher ground.
 Experienced in coordinating, negotiating and motivating outside vendors and off-shore
resources in support of timeline and IT project deliverables.
 Effectively training, motivating and mentoring APMs, PMOs, SMEs.
Professional Education
 Working on Project Management Professional (PMP) certification from PMI.
 ITIL V3 Foundation Certified.
 Attended advanced training on Project Management Professional PM54G, PM10G,
PM11G, PM31G, PM45G, PM48G at IBM India.

2.  Attended advanced training on Project Management Process Manual and Estimation
& Scheduling conducted by IBM, India.
 Sessions for people management skills (grooming & best practices) attended in CSC and
IBM.
 Trained in MS Office 2003, 2007, 2010, 2013 & MS Project 2003, 2007, 2010, 2013
 Emerging Leaders – Strategy & Finance, Emerging Leaders – Leading Globally
 Financial management training for Executives – IBM
 GDF training – IBM India
Organisational Experience
Since April 2015, with Fujitsu Consulting India Limited as Service
Manager - Program Management.
Roles & Responsibilities:
• Manage large, complex projects/programs of large team to an
acceptable level of risk by balancing scope, time, cost and
quality.
• Lead proposal efforts.
• Lead multidisciplinary, globally distributed teams to deliver
integrated client solutions that achieve measurable business
results for our clients.
• Manage the financial profitability.
• Build and manage client relationships at senior leadership level.
• Plan and help create engagements of work by leading
estimation efforts and turn those into high and mid-level project
plans.
• Work with senior leadership in leading large scale
transformation.
• Manage the growth of peered resources.
Key Projects
FCIL – Program – DC migration from India to Singapore 55 servers (application and
DB) and NW devices to be migrated within stipulated timeline and budget.
- Site relocation from existing site to a new site (DC, NW, PCs).
- Testing and Quality checks to be done prior migration of the servers.
- UAT and DR dry run to be performed to avoid and issues in production.
CITI – Program - SQL and Oracle database version upgrade for Japan & APAC.
- Optical character recognizer NA and APAC.
- Power migration from P5 to P7 for servers in US, UK, EMEA.
- AIX to Linux / Win to Linux migration for APAC region.
- NW device refresh for Singapore DC.
IBM - NW Project : Global Traffic manager and Local traffic manager refresh for all
the IBM sites Globally (Alteon to F5).
- DC Project : Power migration from P5 to P7 for aver 6K servers in US, UK,
EMEA.
- Server migrations to make them compliant as per standards.
- Application upgrade – DB2, AIX, zLinux, WAS, MQ, etc.
- Internal application upgrades for EUS.
- LAN cable connection upgrade from 1Gig to 10Gig capability for US sites.

3. - Power supply and power backup replacement for the Toronto site, Canada.
CSC - SUN Microsystems decommission of sun ray machines and servers.
- SM for Covansys transition “CSC- Covansys merger”.
- Desktop refresh project for APAC, EMEA, AUS and Zurich for Zurich Financial
services, Zurich.
- ITIL Capacity Management setup for Nobel BioCare, Denmark- Nordik Region.
Key Functional Areas
Program Management - Client Servicing
 Mapping client requirements and providing effective solutions within the agreed timeline
and budget.
 Interacting with customers to resolve and reduce complaints and provide exceptional
customer experience.
 Discussion with all the resources w.r.t. Project status, milestones, escalations, issues
and business updates.
 Meeting with individual PM fortnightly to understand the progress and issues they face
during regular business.
 Monthly feedback and mentoring sessions with all the resources.
 Ensuring internal and external customer satisfaction.
 Ensure all tasks within the team are performed in accordance with defined procedures
and quality standards.
 Support, promote and contribute to continuous improvement of the Quality Assurance
Program.
 Ensure Plan Manager, standard templates, procedures, communication list is updated
promptly whenever it is found that these are out of date.
 Improving quality of service within the team, through various initiatives.
Team Management
 Managing Team functions including manpower planning, leading, mentoring &
monitoring the performance.
 Helping teams in achieving individual and group targets and come over milestones to
stay on track with the project.
 Revenue & Profit Maximization, Cross- Functional Team Management, apply GDF
methodology, Process Redesign & Improvement, Corporate Communication.
 Head count 34 FTEs (PMs, PMOs, SMEs, Vendors)
Previous Organization
Citibank India Limited, Chennai – India (April 2014 – Mar 2015) as Sr. Project
Manager (Contract with Optimum Infosystems)
IBM India Pvt. Limited, Bangalore – India (Sept 2011 – Apr 2014) as Project
Manager.

4. CSC India Pvt. Limited, Noida – India (Nov 2006 – Sept 2011) as Senior Analyst
Service delivery Coordinator.
Wipro BPO Solutions Ltd., New Delhi – India (Nov 2004 – Nov 2006) as Senior
Customer Care Executive
HERO ITES , Gurgaon, Haryana – India (Dec 2003 – Sept 2004) as Sr. Customer
Care Executive
ICICI Bank Limited, New Delhi – India (Apr 2002 – Mar 2003) as Team Lead
(Finance & Retail) – Sales
Digital Technologies, New Delhi – India (July 2001 – Mar 2002) as Trainee
Technical Support – Hardware and Software
Educational Details
 GNIIT – 4 Years Software diploma – NIIT
 MBA – Operations and CRM
 ***Ready for PRINCE2 certification.
 ***Preparations for PMP certification.
Personal Details
 Name (on passport) Gulam Ghaush Jilani Siddiqui
 Father’s Name Mohd. Farooque Siddiqui
 Date of Birth 20th
July 1982
 Passport L-8885345 Valid 2024
Professional Achievements
Service Delivery Excellence award – IBM, Q2 – 2012.
Awarded by Nobel BioCare for Capacity Management on their servers – CSC 2011.
(Gulam Siddiqui)