2. Well positioned across GDP spectrum
Meeting Diverse Customers’ Needs
Unique Franchise in the Indian Banking Sector
Key Business Initiatives
Financial Highlights
Value Proposition
1
Contents
3. Well positioned across GDP spectrum
Private Consumption
• Equally well positioned in urban and rural markets
• Leading player across retail loan categories
• Focus on working capital finance and trade services
Government
• Large tax collector for the Government of India
• Significant provider of cash management services for public
sector and semi government undertakings
Investment
• Term Loans for capex and brown field expansion
• Debt syndication team in place
• Project financing to strong and established players
• Leading working capital banker to capital goods
manufacturers
India GDP*
2
*Source CSO – GDP at Market Prices at current prices
FY – Fiscal year ended March 31
` - Rupees
`. Tn
Investment
Government
Private consumption
0
10
20
30
40
50
60
70
80
90
100
FY 2011 FY 2012 FY 2013
4. Well positioned across GDP spectrum
Meeting Diverse Customers’ Needs
Unique Franchise in the Indian Banking Sector
Key Business Initiatives
Financial Highlights
Value Proposition
3
Contents
5. Wide Range of Products and Customer Segments
Loan Products:
Auto Loans
Personal Loans
Home Loans / Mortgages
Commercial Vehicles Finance
Retail Business Banking
Credit Cards
Loans against Gold
2-Wheeler Loans
Construction Equipment Finance
Loans against Securities
Agri and Tractor loans
Education Loans
Other Products / Services:
Depository Accounts
Mutual Fund Sales
Private Banking
Insurance Sales (Life, General)
NRI Services
Bill Payment Services
POS Terminals
Debit Cards
Gold Sales
Foreign Exchange Services
Broking (HDFC Securities Ltd)
Deposit Products:
Savings Accounts
Current Accounts
Fixed / Recurring Deposits
Corporate Salary Accounts
Loan products contd…
Self Help Group Loans
Joint Liability Group Loans
Kisan Gold Card
Commercial Banking:
Working Capital
Term Loans
Bill Collection
Forex & Derivatives
Wholesale Deposits
Letters of Credit
Guarantees
Transactional Banking:
Cash Management
Custodial Services
Clearing Bank Services
Correspondent Banking
Tax Collections
Banker to Public Issues
Key Segments:
Large Corporate
Emerging Corporates
Financial Institutions
Government / PSUs
Supply Chain (Suppliers and Dealers)
Agriculture
Commodities
Products / Segments:
Foreign Exchange
Debt Securities
Derivatives
Equities
Other Functions:
Asset Liability Management
Statutory Reserve Management
Complete Suite of Products to Meet Diverse Customers’ Needs
Treasury
Wholesale
Banking
Retail
Banking
4
Investment Banking:
Debt Capital Markets
Equity Capital Markets
Project Finance
M&A and Advisory
6. Total Deposits Gross Advances Profit Before Tax
5
Indian GAAP figures. Fiscal Year ended 31st March; ` - Rupees
Gross advances and Profit Before Taxes classified as per RBI guidelines for segmental reporting (Basel II).
“Other Banking Operations Segment” (which includes Credit Cards, Third Party Product sales etc.) has been added to the Retail Segment
Business Mix
• Customer segments - main drivers of net revenues
• Well balanced loan mix between wholesale and retail segments
• Higher retail revenues partly offset by higher operating and credit costs
• Equally well positioned to grow both segments
`. Bn`. Bn `. Bn
0
1,600
3,200
2011 2012 2013
Retail Wholesale
0
1,300
2,600
2011 2012 2013
Retail Wholesale
0
60
120
2011 2012 2013
Retail Wholesale
7. Well positioned across GDP spectrum
Meeting Diverse Customers’ Needs
Unique Franchise in the Indian Banking Sector
Key Business Initiatives
Financial Highlights
Value Proposition
6
Contents
8. 7
Strong National Network
All branches linked online, real time
Bank added 193 ‘micro’ branches in FY 2013
Customer base of over 28 million, net
addition of over 2 million customers in FY 2013
Branch classification
Mar ‘10 Mar ‘11 Mar ‘12 Mar ‘13
Branches 1,725 1,986 2,544 3,062
ATMs 4,232 5,471 8,913 10,743
Cities / Towns 779 996 1,399 1,845
Metro
35%
Urban
31%
Semi
Urban
26%
Rural
8%
Mar ‘10
Metro
24%
Urban
24%
Semi
Urban
36%
Rural
17%
Mar '13
FY – Fiscal year ended March 31
9. -
1,600
3,200
2011 2012 2013
Time Savings Current
Total Deposits Core CASA Ratio Average Saving Balance per Account
• Healthy proportion of CASA (current & savings) deposits
• Floats from multiple transactional banking franchises
• Continued growth in new customer acquisitions
• Provides customer base for ongoing cross-sell through branches
• Quality growth rather than mere numbers
`. Bn
Indian GAAP figures. Fiscal year ended 31st March
Core CASA ratio based on daily average balances for the year
` - Rupees
8
`.
High Quality Deposit Franchise
0%
26%
52%
2011 2012 2013
Savings Current
0
25,000
50,000
2011 2012 2013
10. • Amongst the lowest deposit costs in the industry
• Healthy margins – relatively stable over rising & declining interest rates
• Average yields supported by higher proportion & product mix of retail loans
Indian GAAP figures. Fiscal year ended 31st March
9
Low Funding Costs – Healthy Margins
4.44% 4.43% 4.47%
0.00%
3.00%
6.00%
2011 2012 2013
Net Interest Margin
4.30%
5.72%
6.13%
0.00%
3.50%
7.00%
2011 2012 2013
Cost of Deposits
11. Indian GAAP figures. Fiscal year ended 31st March; FY - Fiscal Year ended 31st March.
* Recoveries includes miscellaneous income
` - Rupees
10
Strong Non-Funded Revenues
Multiple sources of fees &
commissions:
Banking charges (Retail & Wholesale)
Retail Asset Fees
Credit card Fees
Third party product sales
Cash management
Trade Finance
Depositary charges
Bullion sales
Custody
`. Mn
-2,000
38,000
78,000
2011 2012 2013
Fees & Commission
Fx & Derivatives
Recoveries*
P/L on Investments
• Other Income (non-funded revenues) at 30% of Net Revenues in FY 2013
• Composition of Other Income in FY 2013:
• Fees and commission 75%,
• FX and Derivatives Revenues 15%,
• Recoveries from written-off accounts 8%,
• Profit / Loss on sale of Investments 2%
12. The charts above cover only transactions initiated by our own customers at our channels and which could have been transacted at the Bank‟s branches.
Transactions such as (a) SMS alerts sent to customers, (b) point of sale (POS) transactions, and (c) transactions by holders of other
banks‟ cardholders have therefore been excluded.
% Customer Initiated Transactions by Channel
2001
Multiple Delivery Channels
Greater Choice and Convenience for Our Retail
Customers
Regionalized Processing Units Derive Economies of Scale
Electronic Straight Through Processing Reduce Transaction Costs and Error Rates
Data Warehousing, CRM, Analytics Improve Sales & Credit Efficiencies, Cross-sell
Innovative Technology Application Provide New or Superior Products
2013
11
Leveraging Technology
Branches
43%
Phone Banking
14%
Internet & Mobile
3%
ATM
40%
ATM
30%
Branches
18%
Internet & Mobile
44%
Phone Banking
8%
13. NPA% to Advances Loan Loss Provisions
`. Bn
• Amongst the best portfolio quality (wholesale & retail) in the industry
• Strong credit culture, policies, processes
• Specific provision cover (excluding write-offs, technical or otherwise) at 80% of NPAs
• Restructured loans formed 0.2% of the Bank's gross advances as on March 31, 2013
• Floating provisions at `1,835 crore as on March 31, 2013
Indian GAAP figures. Fiscal year ended 31st March.
Net Non Performing Assets (NPA) = Gross NPA less specific loan loss provisions
` - Rupees
12
Healthy Asset Quality
-0
14
28
2011 2012 2013
Gross NPAs Specific Provision General Provision
1.05% 1.02% 0.97%
0.19% 0.18% 0.20%
0%
1%
2%
2011 2012 2013
Gross NPA % Net NPA %
14. Net Profit
ROA
`. Mn
EPS
Indian GAAP figures. Fiscal year ended 31st March
* 10 year Compounded Annual Growth Rate
EPS for the year 2011 has been recomputed to give effect of the share split from face value of ` 10 to face value of ` 2
113
Consistent Financial Performance
`.
-
35,000
70,000
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
1.58%
1.77%
1.90%
0%
1%
2%
2011 2012 2013
17.0
22.1
28.5
0
15
30
2011 2012 2013
15. Well positioned across GDP spectrum
Meeting Diverse Customers’ Needs
Unique Franchise in the Indian Banking Sector
Key Business Initiatives
Financial Highlights
Value Proposition
14
Contents
16. • Well diversified product mix
• Balancing volumes and market
share with margins and risk
• Home Loans* (Mortgage) offering
– origination (loan sanctions) now
around ` 10 Bn per month
• Loan losses within product pricing
parameters
`. Bn
Retail loans are net of loans sold and include loan assignments. Retail loans are classified as per RBI guidelines for segmental reporting (Basel II).
* In arrangement with HDFC Ltd., „Others‟ includes Tractor Loans, Loans to Self Help Group, Retail overdrafts, Loans against Securities, etc
Indian GAAP figures. Fiscal year ended 31st March; ` - Rupees
115
Retail Loans – Profitable Growth
Auto
Loans
Business
Banking
Commercial
Vehicles
Personal
Loans
Home
Loans
Credit Card
Others
Kisan Gold Card
Gold Loans
0
700
1,400
2011 2012 2013
Two wheelers
17. `. Bn Wholesale Advances
Indian GAAP figures. Fiscal year ended 31st March; Total wholesale advances are as per the RBI guidelines for segmental reporting (Basel II).
„Others‟ includes Capital markets and commodity finance, and other consumer loans over ` 50 million.
FIG – Financial Institutions and Government group, CV/CE – Large ticket commercial vehicle and construction equipment loan ` - Rupees
116
Wholesale Banking - Accessing Multiple Segments
• Leveraging relationships with large & emerging
corporates for multiple revenue streams
• Focus on house banking
• Balanced mix between working capital financing,
term loans and transactional banking
• Well diversified loan portfolio across major
industry segments
• Investment banking capability built across various
industry segments
0
600
1,200
2011 2012 2013
FIG
CV / CE
Others
Business Banking
Emerging Corporate
Corporate
• Leading provider of electronic banking services for supply chain management (SCM)
• Structured cash management-cum-vendor/distributor finance
Corporate
Dealers
Distributors
OEM Customers
Vendors
18. 0
850
1,700
2011 2012 2013
Primary Settlements Accounts
(Stock Exchanges)
0
14,000
28,000
2011 2012 2013
Gross Cash Management Volumes * Nos.
• Clear market leader : cash settlements on stock & commodities exchanges
• Leading provider of cash management solutions
• Large corporates and SME
• Financial Institutions
• Government (including tax collections)
For the Fiscal year ended 31st March,
* Gross Cash Management Volumes adjusted for collections on account of IPOs
` - Rupees
`. Bn
117
Focus on Transactional Banking Opportunities
19. 0
6,000
12,000
2011 2012 2013
FX & Derivatives Revenues
• Revenues – Largely customer driven, low reliance on trading revenue
• Treasury advisory services
• Plain vanilla FX offerings to retail and business banking segments
• FX and derivatives product sales to corporate and institutional customers
Indian GAAP figures. Fiscal year ended 31st March; ` - Rupees
Corp – Corporate, ECG – Emerging Corporate Group, BB – Business Banking, FIG – Financial Institutions & Government Group;
„Others‟ includes Capital Markets and Commodity Finance
`. Mn
118
Customer Focused Treasury Products
Corp
17%
ECG
10%
Retail
55%
BB
6%
FIG
3%
Others
9%
Customer Revenues Mix
20. 0
60
120
2011 2012 2013
• Market leader in credit cards
• Around 75% of new credit cards issued to internal customers
• Loss rates well within the range priced in
• Merchant acquiring – over 240,000 POS terminals, 53% growth in thru-puts in FY 2013
Number of Cards Credit Cards Receivables Acquiring Thruputs
Indian GAAP figures. Fiscal year ended 31st March. ` - Rupees
FY 2013 – Fiscal year ended 31st March 2013
POS – Point of Sale
`.Bn `.BnMn
119
Cards – Achieving Scale
0
12
24
2011 2012 2013
Debit cards Credit cards
0
400
800
2011 2012 2013
21. 20
Banking on Rural India
Local
Government
Self Help
Groups
Farmers
Intermediaries
(Arhatiyas, traders)
Food
Processors
Individuals
Pre and Post Harvest Credit
Tractor Loans
Kisan Cards
Small Working Capital Loan
Regular / Basic Savings Bank Deposit Account
Term / Micro deposits
Life and General Insurance
Payment ecosystem
Banking Services for the rural eco-system
through customised loan and deposit
products whilst maintaining credit standards
Other banking products
Liability Products
Sustainable Livelihood Banking
Loan Products
Rural banking products offered through
traditional and micro branches in the deeper
geography of the country
Micro branches are primarily two member branches to expand and deepen the penetration in the rural market including in unbanked area.
22. HDB Financial Services Limited
• NBFC catering to certain customer segments not served by the Bank
• Main Products: Retail secured and unsecured loans, Insurance services and Collection
services
• Network of 230 branches
• FY 2013 - Loan book : ` 82,037 million, Net Profit : ` 1,024 million
HDFC Securities Limited
• Amongst the leading equity brokerages in the country
• Over 190 branches and 1.6 million customers
• Revenues from brokerage as well as distribution of financial products
• FY 2013 - Net Profit : ` 668 million
21
Subsidiary Companies
` - Rupees
FY 2013 – Fiscal year ended March 31, 2013
23. Well positioned across GDP spectrum
Meeting Diverse Customers’ Needs
Unique Franchise in the Indian Banking Sector
Key Business Initiatives
Financial Highlights
Value Proposition
22
Contents
24. Indian GAAP figures (` Mn) , ` - Rupees;
*Recoveries includes miscellaneous income
23
Key Financials
`. In million
Quarter
Ended
June 2013
Quarter
Ended
June 2012
Change
Year
Ended
Mar 13
Year
Ended
Mar 12
Change
Net Interest Income 44,187 36,524 21.0% 158,111 128,846 22.7%
Fees & Commissions 12,845 11,505 11.6% 51,669 43,121 19.8%
FX & Derivatives 3,143 3,148 -0.2% 10,101 11,388 -11.3%
Profit / (loss) on Investments 1,995 665 199.9% 1,613 (1,959) -182.3%
Recoveries* 1,273 1,176 8.2% 5,143 5,286 -2.7%
Net Revenues 63,443 53,018 19.7% 226,637 186,682 21.4%
Operating Costs 30,382 26,266 15.7% 112,361 92,776 21.1%
Provisions & Contingencies 5,271 5,816 -9.4% 16,770 18,774 -10.7%
Profit Before Tax 27,790 20,936 32.7% 97,506 75,132 29.8%
Tax 9,351 6,762 38.3% 30,243 23,461 28.9%
Profit After Tax 18,439 14,174 30.1% 67,263 51,671 30.2%
25. • Net profit up by 30.1% to ` 18.4 Bn
• Gross advances increased by 21.2% to ` 2,603 Bn
• Deposits up by 17.8% to ` 3,033 Bn
• CASA ratio at 44.7%
• Net Interest Margin at 4.6%
• Cost-to-income ratio at 47.9%
• Gross NPA / gross advances at 1.0%
• Net NPA / net advances at 0.3%
• Capital adequacy ratio (CAR) as per Basel III - total 15.5% of which tier I at 10.5%
24
Indian GAAP figures (Bn =Billion); ` - Rupees
Net NPA = Gross NPA less specific loan loss provisions, Capital adequacy ratio computed as per RBI‟s Basel III capital regulations
Comparisons are with respect to corresponding figures for the quarter ended June 30, 2012
Financial Highlights - Quarter ended June 2013
26. Well positioned across GDP spectrum
Meeting Diverse Customers’ Needs
Unique Franchise in the Indian Banking Sector
Key Business Initiatives
Financial Highlights
Value Proposition
25
Contents
27. 26
Value Proposition – Healthy Growth, Low Risk
Healthy balance sheet and
revenue growth
Leveraging organic and
inorganic growth
opportunities
Proven ability to generate
Shareholder Value
Branch Sales Process,
Data Mining & CRM,
geared for Cross sell
Strong Risk management,
focus on asset quality
Disciplined margin and
capital management with a
focus on ROA/ROE
Nationwide network, with
expanding semi urban and
rural footprint
Growing economy /
banking industry,
Gaining market share
Leading (Top 3) player
across multiple products
Wide Product range and
multiple customer segment
28. Certain statements are included in this release which contain words or phrases, such as “will”, “aim”, “believe”, “expect”, “will
continue”, “anticipate”, “estimate”, “intend”, “plan”, “future”, “objective”, “project”, “should”, and similar expressions or
variations of these expressions, that are “forward-looking statements”. Actual results may differ materially from those
suggested by the forward-looking statements due to certain risks or uncertainties associated with our expectations with
respect to, but not limited to, our ability to implement our strategy successfully, the market acceptance of and demand for
various banking services, future levels of our non-performing loans, our growth and expansion, the adequacy of our
allowance for credit and investment losses, technological changes, volatility in investment income, our ability to market new
products, cash flow projections, the outcome of any legal, tax or regulatory proceedings in India and in other jurisdictions we
are or become a party to, the future impact of new accounting standards, our ability to pay dividends, the impact of changes
in banking regulations and other regulatory changes in India and other jurisdictions on us, our ability to roll over our short-
term funding sources and our exposure to market and operational risks. By their nature, certain of the market risk
disclosures are only estimates and could be materially different from what may actually occur in the future. As a result,
actual future gains, losses or impact on net income could materially differ from those that have been estimated. Our forward
looking statements speak only as of the date on which they are made and we do not undertake any obligation, and we do
not intend, to update or revise any forward looking statements to reflect events or circumstances after the date in the
statement, even if our expectations or any related events or circumstances change. In addition, other factors that could
cause actual results to differ materially from those estimated by the forward-looking statements contained in this document
include, but are not limited to: general economic and political conditions, instability or uncertainty in India and other countries
which have an impact on our business activities or investments caused by any factor including the global financial crisis and
problems in the Eurozone countries, terrorist attacks in India, the United States or elsewhere, anti-terrorist or other attacks
by the United States, a United States-led coalition or any other country, tensions between India and Pakistan related to the
Kashmir region, military armament or social unrest in any part of India, the monetary and interest rate policies of the
government of India, natural calamities, inflation, deflation, unanticipated turbulence in interest rates, foreign exchange
rates, equity prices or other rates or prices, the performance of the financial markets in India and globally, changes in Indian
and foreign laws and regulations, including tax, accounting and banking regulations, changes in competition and the pricing
environment in India, and regional or general changes in asset valuations.
