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Better Days Thru Better Ways

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HDI Orange County
HDI Orange County

Ever had one of “those days” where you left the office two hours after quitting time and still had not checked one thing off your Task List for the day? We all have. Come discover how you can begin your journey to “Better Days thru Better Ways.” Presented at HDI Orange County by Donna Holt on 4/7/2010.

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Better Days thru Better Ways Presented by The Donna Certified ITIL V3 Expert
A Typical Day at the Service Desk
The Customer Experience ,[object Object]
The Customer Experience ,[object Object],[object Object]
The Customer Experience ,[object Object],[object Object],[object Object]
The Customer Experience ,[object Object],[object Object],[object Object],[object Object]
The Customer Experience ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Customer Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Could this have gone better? ,[object Object],[object Object],[object Object],[object Object]
And… ,[object Object],[object Object]
There Must be a Better Way ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Proof is in the Pudding ,[object Object],[object Object],[object Object]
$$$ - The Bottom Line ,[object Object],[object Object],[object Object]
The Competitive Edge ,[object Object]
Process Improvement Projects ,[object Object],[object Object],[object Object],[object Object]
Begin at the Beginning ,[object Object],[object Object]
Define Areas of Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object]
People ,[object Object],[object Object],[object Object],[object Object],[object Object]
Process ,[object Object]
Product (Technology) To ensure high levels of Availability, we must have processes in place in the following areas: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Partners ,[object Object],[object Object]
Scope ,[object Object],[object Object]
I.D. Points of Pain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Selection ,[object Object],[object Object],[object Object],[object Object],[object Object]
Obtain Approval to Proceed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Investigate ,[object Object],[object Object]
Communicate ,[object Object],[object Object],[object Object]
Implement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You for Attending ,[object Object],[object Object]

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